# Executive Laser Wash — user reviews > 72 indexed App Store user reviews of Executive Laser Wash by Executive Laser Wash, Inc, rated 1.86/5 from 133 ratings. - Source: https://appshunter.io/ios/app/executive-laser-wash/id1457151947/reviews - App overview in markdown: https://appshunter.io/ios/app/executive-laser-wash/id1457151947.md - Rating breakdown: 5★ 20 · 4★ 2 · 3★ 4 · 2★ 11 · 1★ 59 ## What do users think of Executive Laser Wash? Overall sentiment: negative **Pros** - 👍 Easy to use (when working) - 👍 Scan & go convenience - 👍 Membership value (when working) **Cons** - 🐛 App crashes frequently - 🐛 App won't load/open - 🐛 Location detection issues - 🐛 Payment/membership not recognized - 🐛 Invalid codes generated - 🐛 Cannot attach/update payment - 🐛 No customer service/support - 🐛 Subscription management issues - 🐛 Outdated app appearance - 🐛 Annoying welcome audio - 🐛 48-hour wash limit - 🐛 Confusing interface/navigation - 🐛 App doesn't work with second vehicle - 🐛 Inconsistent operation - 🐛 No way to cancel subscription - 🐛 Charges after cancellation - 🐛 Unclear billing - 🐛 App requires updates not available - 🐛 Issues with changing email address - 🐛 No way to contact management - 🐛 App doesn't work with local systems - 🐛 Wash screen disappears - 🐛 No submit/send button for verification - 🐛 Codes with letters not usable - 🐛 Porn solicitation from app - 🐛 System compromise - 🐛 Charged after cancellation - 🐛 No refund given - 🐛 Unnecessary features - 🐛 Cannot remove old billing plan - 🐛 Forgetting to hit finish wash - 🐛 Film left on car **Commonly reported bugs** - App crashes - App won't open - App doesn't load - Location feature is terrible - App not working, had to pay twice - App won't open even after reinstall - App won't work for second vehicle - App generated invalid code - App won't load wash book - App doesn't load - Will not load membership plan - App doesn't recognize location - App won't allow use of wash club - Takes forever to pull membership info - App no longer works - Can't attach card - Doesn't recognize location 80%+ of the time - App is terrible and never works - Constantly doesn't recognize membership - App doesn't work half the time - Recent update messed up membership - App has not worked for over a month - Cannot log in due to too many devices - App needed updated, no where to update - App quit working for second car - Wash screen disappears - Cannot update payment method - Screen where you scan QR wouldn't display QR code - Cannot change email address - Money taken from card but not in account - App won't locate location - Wash is delayed - Kiosk issues, messages not returned - App doesn't work - Charged for extra washes, no refund - App never works, lost credits - Difficult to switch car on app - Machines say error/incorrect code - No way to cancel subscription - Confusing login process - Car wash doesn't work multiple times - App messes up, impossible to talk to someone - Membership doesn't work - Confusing billing - QR reader efficient but announcement is annoying - System hasn't worked multiple times - Wash won't start after scanning QR - Codes not working - App is extremely finicky - Wash screen disappears before hitting finish - Monthly membership but limited to one every two days - Cannot remove old billing plan - Prompts for phone number, no submit button - Code contains letters and numbers, not usable - Received porn solicitation from app - Code goes away after displayed, have to purchase again **Most requested features** - Add setting to disable welcome audio - Implement unique QR codes on machines - Allow adding existing codes/gift cards - Provide a 'Contact Us' option - Improve app navigation - Allow changing email address easily - Fix bugs related to second vehicle - Remove unnecessary features - Allow removal of old billing plans - Allow adding existing codes or gift cards ## Newest reviews (17 of 72) ### 2/5 — Please remove the “Welcome to …” *2026-07-06, version 2.0.6* The app works, but it looks outdated and I have a really bad experience with the welcome audio that plays in the app. The audio always glitches and stops my music from playing. It makes for a bad user experience. Please at least add a setting to disable the voice (triggered when I click the button “Start Washing”). ### 1/5 — Useless! Why bother? *2025-11-30, version 2.0.2* App doesn’t work with any of my local systems and yet the advertise that it does. Do better. Wasted so much time signing up for nothing. ### 2/5 — Takes forever *2025-11-26, version 2.0.2* Maybe it’s just me but it takes forever to get the membership screen to pull information if it does at all without having to close and reopen the app or wait minutes….. too long for how fast everything else works these days ### 1/5 — No longer works *2025-10-04, version 2.0.2* Loved this app for years and now it no longer works at all! Finding a new car wash. ### 1/5 — Hate it *2025-10-01, version 2.0.2* Can’t attach card ### 1/5 — Usually worthless *2025-09-14, version 2.0.2* Zero stars. Doesn’t notice location 80%+ of the time. ### 1/5 — Terrible *2025-09-11, version 2.0.2* If I could give it zero stars I would. This app is terrible and never works. ### 1/5 — Worst app ever *2025-09-04, version 2.0.2* You will be lucky to redeem your washes. It constantly doesn’t recognize recognize my membership but takes my money no problem ### 1/5 — Scam *2025-08-21, version 2.0.2* Doesn’t work half the time. Won’t let me check in or scan the code with my membership. You can say it’s just glitches but seriously they make enough money to have a proper app. ### 1/5 — no customer support *2025-08-16, version 2.0.2* I've tried several times to contact and there's never a response. recent update to app totally messed up my membership. can't get it corrected because there no one responding ### 1/5 — App not working, can’t contact customer service *2025-08-11, version 2.0.2* App has not worked for over a month. It will recognize the location, then say no service selected. No way to contact customer service, all lines are disconnect. Tried deleting the app and reinstalling, that worked for one wash. Then it did not work again. More bug fixes came out recently and reinstalled my app again. Not I cannot log in because it says I have too many devices. It gives a phone number to call for support, which is disconnected. I can’t request credits, or cancel my service. I’m down to calling the bank to dispute charges on my card. ### 1/5 — John Rivas *2025-08-11, version 2.0.2* Terrible service I keep trying to to wash vehicle and it says no service you can’t get ahold of anyone or email false advertisement forced to cancel membership beware👎👎 ### 2/5 — App *2025-08-08, version 2.0.2* The app is horrible, couldn’t was car today because app needed updated, no where on the app to update. App Store did not have an update! Tried restarting phone, signed out and back into to app! No idea if it’s working! Also 24/7 customer service is worthless! No phone #, no email, automated only with built in answers! ### 1/5 — Can’t get it to work with second car *2025-08-08, version 2.0.2* I have used this app for quite a while and liked it but recently it quit working for my second car. The update did not fix it and no one can help. There is no support on phone or email. Going to cancel my membership. ### 2/5 — No need to touch a screen *2025-05-27, version 2.0* Works great for wash - Scan & go If u want to change your account or a vehicle - is a huge PITA ### 1/5 — Jeff *2025-02-25, version 2.0* Customer service through the app is impossible. ### 1/5 — sometimes works *2025-01-25, version 2.0* If the app is working, it’s fine, very bare bones. If it’s not working the money you put in via membership or wash books are inaccessible and a waste of ## Most critical reviews (10 lowest-rated) ### 1/5 — The location feature is terrible *2026-06-26, version 2.0.6* I’m part of the monthly washing program. Yet it is getting to where every single time we get to the car wash, we sit for almost 5 minutes, trying repeatedly, before the app finally picks up my location so it will go to the next prompt for me to scan the QR code to get my wash. I’m getting close to cancelling my membership and finding a new car wash to go to. They would serve themselves much better if they just put unique QR codes on their machines and no longer required the need to specify location first (And yes I have my app settings to always share location). ### 1/5 — Poor app *2026-05-27, version 2.0.4* Twice now I have had to pay for my wash because your app was not working. The is not acceptable ### 1/5 — Crashes event after reinstall *2026-05-26, version 2.0.4* App app won’t open ### 1/5 — Garbage App and Customer Service *2026-05-03, version 2.0.4* The wash club is a complete joke and the app is garbage. I’ve tried to get the app to use for a second vehicle but it will not work and says no services available. Waste of money and customer service is an AI chat bot. ### 1/5 — App Failed *2026-04-18, version 2.0.4* The app generated a code. When I entered the code the car wash terminal said invalid code. The only way for me to edit at that point was to hit finish. Now I have a dirty car. Please reset the app so I can get my car washed. ### 1/5 — Horrible *2026-04-05, version 2.0.4* Purchased a wash book and now I can’t use it because app won’t load. Customer service is non existent. ### 1/5 — App doesn’t work *2026-03-27, version 2.0.4* The app doesn’t t load. Waste of time and money. DO NOT USE. Customer service is lacking and will not help you. Save your money and use another business. ### 1/5 — Sucks *2026-02-12, version 2.0.2* Will not load my plan ### 1/5 — 48 hour limit. Why. *2026-01-29, version 2.0.2* Multiple times now I have needed to rewash due to rain or geese or other factors and there is a 48 hour limit, to the minute. This is quite the frustrating and not something that any of their competitors do. It’s not an unlimited plan. It also doesn’t inform you until you actually scan the QR code that you are within the 48 hours… so much wasted time. I’m paying for an unlimited wash plan so I don’t need to plan around the weather, and this is quite frustrating. ### 1/5 — App is horrible *2025-12-12, version 2.0.2* Numerous times I’ve gone to get a car wash and the app will not allow me to use the wash club. Cancelling my membership because of this. No wonder Mister Car Wash is taking over this market ## Most praised reviews (10 highest-rated) ### 5/5 — So convenient! *2023-05-08, version 1.8* Super easy to use and so convenient! ### 5/5 — No need to touch a screen *2022-06-17* Scan & go ### 5/5 — 👍🏻👍🏻👍🏻👍🏻 *2022-06-14, version 1.8* Best car washing I’ve ever received!!!!! ### 5/5 — Latest version fixed the annoying bugs *2021-10-09, version 1.6* The latest version no longer boots you back to the home screen of the app if your device goes to sleep or you switch to a different app, and does less of the “old wash code alert” business too, unless you completely forget to hit finish after a long time. It’s a lot easier and less annoying to use now. ### 5/5 — Excellent!! *2021-01-21, version 1.5* Excellent!!❤️❤️❤️ loved it. ### 4/5 — Good, except new update *2026-03-21, version 2.0.4* Very easy to use. Love the game, but after the last update pushed out the game is no longer working right on swipe right stuff. ### 4/5 — Please mute the announcement *2022-09-07, version 1.8* App is easy to use and the QR reader is super efficient. One criticism: please mute the “thank you for being a member, scan the QR code” message. I’m here a couple times a week, I don’t need that info. First timers can get this info by looking at the machine or with a message in the app. It’s extremely annoying that this app pauses my music and blasts that automated message through the speakers. ### 3/5 — App *2026-08-08, version 2.0.6* App was good before it got redone ### 3/5 — Just okay *2025-01-13, version 2.0* These car washes get the job done. The biggest complaint I have is film this wash leaves behind on my car after a day or so ago. The value you get for the membership is worth it if you go frequently. I’ll give it that. ### 3/5 — Codes *2021-12-16, version 1.7* What like to be able to add existing codes are gift cards to the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*