# Exetel > Internet and mobile account management with diagnostic and speed control tools. (iPhone/iPad app by Exetel.) - Source: https://appshunter.io/ios/app/exetel/id6474650965 (this page in markdown: same URL + `.md`) - Developer: [Exetel](https://appshunter.io/developer/369167726) - Category: Utilities - Price: Free - Rating: 4.32/5 from 431 App Store ratings · 26 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 55 MB - Languages: American English - Released: 2024-06-10 - Data updated: 2026-09-02 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/exetel/id6474650965/reviews.md ## What is Exetel? Introducing the all-new, completely redesigned Exetel app. We’ve enhanced existing features and introduced a suite of new tools, giving you full control over your internet and mobile account. Key Features:  Exray • Instantly check your internet health with a quick service scan  • Get detailed diagnostics and identify connection issues  • Offer potential solutions  • Track both planned and unplanned outages  • Identify nbn connection issues  • Arrange nbn technician appointments  • Exray is a new service, your feedback is greatly appreciated!  Order tracking  • Easily track and manage your orders  • Keep updated on nbn appointments  • Receive progress updates at every stage  Warp Speed • For just $1 more a day, increase your speed whenever you want  • Set and manage your Warp Speed time in-app  Hibernate   • Dial down your internet when you don’t need it  • Save $1 a day while active  • Set and manage Hibernate times in-app  Moving home • Transfer your service hassle-free   • Stay up to date on your move progress  • Schedule nbn technician appointments when needed  Secure in-app management  • Password less login with multi-factor authentication  • Settle your bills securely, right in the app  • Track mobile data usage with a new visual tracker  • Receive push and in-app updates on all account activity  Smoother design and finish  • Easier to use  • Streamlined design  • Visual aids for data tracking    Terms & Conditions apply: https://www.exetel.com.au/terms ## Key features - Internet health diagnostics - Order and appointment tracking - On-demand speed upgrades - Internet hibernation for savings - Hassle-free service transfers - Secure in-app billing - Mobile data usage tracking ## Recent user reviews (10 of 26) All indexed reviews: https://appshunter.io/ios/app/exetel/id6474650965/reviews.md ### 3/5 — Needs work *2026-08-17* Well designed but the dev team are slow to respond to support requests. Waiting on an update to alter payment options. **Developer response:** Hi there, Thanks for your feedback. We're glad to hear you like the app's design, and we apologise for the delay in getting support for your payment options. We appreciate you raising this with us, and we'll pass your feedback on to the relevant team. Cheers, Exetel ### 5/5 — Excellent service *2026-07-26* Excellent app, service and features. I was able to take to Mo the chatbot and fix my IP address to improve my NAT on my Xbox during a Saturday night and it worked! So impressive. Simple plans and pricing, good product service. I think the app had a bug when I tried to end hibernation where I had to log out and in again to make it work, but that’s it. ### 2/5 — Great app, but… *2026-06-12* Overall it’s great, but it needs a live chat dedicated button, speed test, and a Port Reset Button – “Use this if your service is not in sync or is having low speeds.” The live chat is so hidden, you press on technical support and it loads a website where the live chat button is so tiny you can barely see it. It’s not good enough. Please improve it. **Developer response:** Hi there, Sorry to hear about your troubles. Please contact our support team via live chat through the app or website, and our team will look into the issue and assist you in resolving it. Cheers, Exetel ### 1/5 — signing in *2026-06-08* Updated app…. no longer able to sign in….stating error. nothing has changed my end, same email address, same postcode, same everything….. ???? **Developer response:** Hi there, Sorry to hear about your troubles. Please contact our support team via live chat through the app or website, and our team will look into the issue and assist you in resolving it. Cheers, Exetel ### 1/5 — Terrible UI *2026-05-27* Crashes every time you start having a conversation with tech support/live chat. Requires you to login and setup the app repeatedly. Also Created service orders to send technicians to previous addresses **Developer response:** Hi there, Sorry to hear that you've been having trouble with the app. If you're still experiencing the issue, please reach out to our support team via live chat (via App/website). They'll be able to investigate what's happening and work with you to get it resolved. Cheers, Exetel ### 2/5 — Not happy *2026-04-13* Had terrible time with this App - keeps treating me like new customer every time so go to sign in, can’t get exray to work - even had problems trying to sign up to One - spent 3 hrs on a Sunday trying to work out internet issues and app issues - still not good with internet constantly dropping out - can’t access exray to try and sort it out. **Developer response:** Hi there, Sorry to hear about your experience. Please reach out to our Support team via live chat through the app or website, and we’ll look into this and assist you further. Cheers, Exetel ### 2/5 — Upgrade to OnePlan doesn’t succeed *2026-03-16* Upgrade to OnePlan doesn’t work. It complains that details are incorrect, despite the correct payment details provided and asks to call customer care. **Developer response:** Hi there, Sorry you’re having trouble upgrading to OnePlan. Please contact our support team via chat so we can help resolve the payment issue quickly. Cheers, Exetel ### 2/5 — Not working *2026-01-26* Was okay; went to log back in after not using for a while. Told I was already logged in somewhere else (was not); Refused to accept my password which I know is correct as had saved in password keeper and had not changed recently (was working last time). Confirmed no change of password emails (and still getting account emails on that address). Decided to do change password anyway and get a ‘500 error’ ### 5/5 — Slick new rebrand *2025-12-03* Really liking the refreshed Exetel app. The new look is clean, fast and far easier to navigate. The features being rolled out feel genuinely useful, not just cosmetic. Good to see the app getting consistent improvements. ### 1/5 — Horrible service *2025-11-10* Horrible service all round it’s taken over 3 weeks for someone to even respond to me and I still have no internet access, just giving me a run around and not actually doing anything about it, they have no clue what’s going on or how to do anything ## Frequently asked questions about Exetel ### What can Exetel do for my internet connection? Exetel can help you instantly check your internet health with a service scan, providing detailed diagnostics to identify and offer solutions for connection issues. It also tracks planned and unplanned outages, and can help arrange technician appointments for nbn connection problems. ### How can I manage my internet speed with Exetel? Exetel offers a 'Warp Speed' feature for $1 more per day, allowing you to increase your internet speed whenever you want directly within the app. You can also 'Hibernate' your internet when not needed to save $1 per day. ### Is Exetel secure for managing my account and bills? Yes, Exetel provides secure in-app management with passwordless login and multi-factor authentication. You can settle your bills securely within the app and receive push and in-app updates on all account activity. ### Can Exetel help me move my service? Yes, Exetel allows you to transfer your service hassle-free through the app. You can stay up to date on your move progress and schedule nbn technician appointments when needed. ### How often is Exetel updated? The latest version of Exetel is 2.6.9, which was last updated on June 17, 2026. Updates typically include enhancements to existing features and the introduction of new tools for account management. ### What devices is Exetel available on? While specific device compatibility is not detailed, Exetel is a mobile application designed for smartphones. It is generally available on platforms that support its age rating of 4+. ### What do users like about Exetel? Users appreciate the app's streamlined design and ease of use, with visual aids for data tracking enhancing the user experience. The ability to manage internet health, track orders, and control speeds directly from the app is also a significant benefit. ### Does Exetel have ads? The provided data does not indicate the presence of advertisements within the Exetel app. It is designed for account management and service control. ## Version history (last 5 releases) ### 2.7.4 — 2026-08-26 • Improvements to app performance and bug fixes. ### 2.7.3 — 2026-08-07 • Improvements to app performance and bug fixes. ### 2.7.2 — 2026-08-05 • Improvements to app performance and bug fixes. ### 2.7.1 — 2026-07-15 • Improvements to app performance and bug fixes. ### 2.7.0 — 2026-06-30 • Improvements to app performance and bug fixes. ## More apps by Exetel - [My Exetel](https://appshunter.io/ios/app/my-exetel/id1277481571) - [Exetel Banter](https://appshunter.io/ios/app/exetel-banter/id1446527270) - [ExeFix](https://appshunter.io/ios/app/exefix/id1545150299) All apps by Exetel: https://appshunter.io/developer/369167726 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*