# Expand — user reviews > 106 indexed App Store user reviews of Expand by IOOF Service Co Pty Ltd. - Source: https://appshunter.io/ios/app/expand/id1639028058/reviews - App overview in markdown: https://appshunter.io/ios/app/expand/id1639028058.md ## What do users think of Expand? Overall sentiment: negative **Pros** - 👍 Information is good when accessible - 👍 App works well sometimes - 👍 Quick to run reports (when functional) - 👍 Easy to see account balance (when functional) **Cons** - 🐛 Constant login issues - 🐛 App frequently crashes - 🐛 Blank/white screen on launch - 🐛 Face ID/facial recognition not working - 🐛 Password reset required often - 🐛 App is unstable and unreliable - 🐛 Slow performance - 🐛 Not suitable for tablets (portrait only) - 🐛 App is a wrapper around the website - 🐛 Inconsistent performance (weekends/after hours) - 🐛 Security concerns due to unreliability - 🐛 Frequent need to uninstall/reinstall - 🐛 Login process is cumbersome - 🐛 SMS verification not received **Commonly reported bugs** - Login screen freezes - App crashes on opening - Blank white screen on launch - Face ID/facial recognition fails - Password reset loop - App bombs out after login attempts - SMS verification not received - App reverts to white screen after updates - App stalls and freezes - App logs out frequently - App not opening at all - Login page not accessible - Screen is completely white after entering PIN - App crashes on login - Face ID login ceased to work - App not working on newer devices - App not working on iPad in landscape - App not working on weekends/after hours - App not working after iOS update **Most requested features** - Fix facial recognition - Improve app stability - Address portrait-only mode on tablets - Invest in app development and maintenance - Communicate with customers about fixes ## Newest reviews (18 of 106) ### 1/5 — Hopeless! *2026-05-04, version Version 4.1.742 Build* Same old, same old! Logon glitches, face recognition or password work for a few days and then you need to reset them … it’s like Ground Hog day. I see in the other reviews that this has been an ongoing issue for YEARS!! Are you ever going to fix it? One can only hope that you manage our money & security better than you manage the app. ### 1/5 — Hopeless *2026-04-30, version Version 4.1.742 Build* Hopeless. Can’t get past pressing the log in. Screen. It twitches and then back to same screen. ### 1/5 — Hardly ever works *2026-04-16, version 4.1.721 Build* Always either unable to log in to App or very slow. Much easier to log in through web. Needs fixing. ### 1/5 — Worst app *2026-04-14, version 4.1.721 Build* This is the worst app I have ever used, I have yet to get it to work. ### 1/5 — Clinching *2026-04-12, version 4.1.721 Build* Always having to reload always problems with log in start. Although stating 3 months ago they have fixed some bugs for easy start up. Please try to fix this ongoing issues ### 1/5 — Worst Finance a app *2026-04-11, version 4.1.721 Build* I have multiple finance apps and this is by far the worst. You would think IOOF would develop an app that does not require constant password resetting. I have to call Expand each time to reset. Very annoying. ### 1/5 — App rarely opens *2026-04-10, version 4.1.721 Build* This app is very poor quality. Rarely opens. ### 1/5 — Developers please! *2026-03-23, version 4.1.721 Build* Sort out the constant authentication issues. Never works consistently. If you actually get in it’s ok not great but ok. Maybe steal some ideas from the commbank app. Apparently the best rated finance app?Thanks. ### 1/5 — Mark *2026-03-23, version 4.1.721 Build* Genuine piece of junk. Rang the company and was told there are no current issues. Not true. ### 1/5 — Please fix *2026-03-17, version 4.1.721 Build* Getting stuck at login stage just as others are experiencing. ### 1/5 — Pathetic and frustrating *2026-03-12, version 4.1.721 Build* This app constantly glitches at log in , and fails to login all the time? There is a lack of maintenance on the app or this company doesn’t care about their customers ? ### 1/5 — Kids could develop something more stable *2026-03-07, version 4.1.721 Build* Fix the login page, it consistently gets stuck trying to open the app, the only way to fix is to completely uninstall and reinstall - this has happened 3 times now ### 1/5 — Glitching app *2026-02-27, version 4.1.721 Build* Haven’t been able to log in as all I get is the wheel of death and does nothing ### 1/5 — Login issues *2026-02-19, version 4.1.721 Build* Cannot login in. It just glitches every time. ### 1/5 — Fix your app *2026-02-19, version 4.1.721 Build* This app is the worst I’ve ever used as described by the last reviewer. I totally agree and have had all the same issues ### 1/5 — Poor quality app *2026-02-16, version 4.1.721 Build* Constant bugs, cannot log in. Always deleting and reinstalling app, better off using Web browser ### 1/5 — Frustrated *2026-02-14, version 4.1.721 Build* Never worry what’s the point? ### 1/5 — Annoying *2026-01-27, version 4.1.721 Build* Can never get past the login page- it just freezes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Good returns, terrible app *2026-05-30, version Version 4.1.742 Build* Both my wife and I have been using the Expand app for a while now, and sadly I have to say it’s by far the worst financial services app we’ve used. If you can get in to it, the content is ok (not good, but acceptable). The problem is, the Expand team seem to have no idea how to manage mobile app security. The login hardly ever works on the mobile app, so I usually have to go to the website to get access to my accounts. Unfortunately, security management issues are the last thing anyone wants to see with their investment or super accounts. Please please Expand, use a mobile development company that knows how to create secure applications! ### 1/5 — Constantly glitching when trying to login *2026-05-24, version Version 4.1.742 Build* This app has never had a smooth login for me, and now it just completely freezes after I put in my login info. I can seem to login on a browser either. It’s actually ridiculous. ### 1/5 — Constant log in issues *2026-05-23, version Version 4.1.742 Build* Absolute garbage. Can maybe at best log in 1 in 10 times without issue ### 1/5 — Login page broken *2026-05-22, version Version 4.1.742 Build* The login screen has been broken for months. Genuinely doesn’t work and you can’t login… ### 1/5 — Log in glitch *2026-05-22, version Version 4.1.742 Build* Still won’t login circle spins and spins. I deleted reloaded worked a few times. Hadn’t signed in for a few weeks, tried numerous times in recent days and it’s still glitching over and over. About time this was fixed!! ### 1/5 — Faulty App *2026-05-19, version Version 4.1.742 Build* It’s a great app when it works. Usually works on my iPad but usually won’t open on my iPhone. ### 1/5 — Unable to log in *2026-05-14, version Version 4.1.742 Build* Still circling after 30 minutes. Hopeless ### 1/5 — Can’t open *2026-05-10, version Version 4.1.742 Build* Surely in 2026 it can’t that hard to create an app that customers can actually open 🤷🏼‍♂️❓ ### 1/5 — Can’t open the app *2026-05-09, version Version 4.1.742 Build* Hangs on log in ### 1/5 — So poor *2026-05-08, version Version 4.1.742 Build* Really poor, does not work regularly, outdated and embarrassingly old ## Most praised reviews (10 highest-rated) ### 5/5 — Finally fixed log in issues. *2026-03-04, version 4.1.721 Build* Finally address chronic log in issues. Much easier and seamless to use. 5 star rating but took way too long. ### 5/5 — Fixed finally ! *2026-01-22, version 4.1.721 Build* Latest update has removed the login/white screen issues. ### 5/5 — Great app *2023-06-27* So easy to use and just like the desktop version. Quick to run my reports and see my account balance on the run. Highly recommended the app. ### 5/5 — Great super app *2022-11-15, version 1.0* Very happy with my superannuation app. Highly recommend. ### 4/5 — APP Access *2025-10-13* This APP needs to have error handling upgraded once and for all. The APP is so inconsistent at login stage. I have just had to delete it and reinstall to gain access. For a financial APP, it doesn’t instill a lot of confidence in the ability of the programmers to look after the clients security interests. Please get this right ASAP. ### 3/5 — Log in issues *2023-12-27* Usually this app is very good, but in the past year I’ve had to change my password three times. I’ve set up for face log in but it seems that when the app updates this doesn’t work, my password doesn’t work, then I have to change it via the website. Very frustrating and a waste of my time. ### 2/5 — Password credentials not saved *2026-04-29, version Version 4.1.742 Build* I don’t log in that often but the last 4 times (this year) I have been forced to reset my password. The app itself is not great but acceptable but the extra work at every new login is just utterly ridiculous. ### 2/5 — Keeps glitching *2026-01-19, version 4.1.721 Build* This app glitches when you login you just get the wheel of doom. ### 2/5 — Poor App *2025-11-09, version Version 1.1.535 Build* This has to be one of the worst Apps i have used. Who built it the work experience kid?It glitches, makes you reset password often even when you have face ID set up and is slow. It doesn’t bring comfort given you are managing billions of dollars. Get your act together, take the feedback serious and read the other reviews which are similar. ### 2/5 — Constant glitches *2025-11-07, version Version 1.1.535 Build* Why can’t the erratic log in be fixed? Otherwise works really well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*