# Expedia: Hotels, Flights, Cars — user reviews > 5,987 indexed App Store user reviews of Expedia by Expedia, Inc., rated 4.80/5 from 5,884,201 ratings. - Source: https://appshunter.io/ios/app/expedia-hotels-flights-cars/id427916203/reviews - App overview in markdown: https://appshunter.io/ios/app/expedia-hotels-flights-cars/id427916203.md - Rating breakdown: 5★ 5,217,745 · 4★ 390,437 · 3★ 105,967 · 2★ 39,261 · 1★ 130,791 ## What do users think of Expedia? Overall sentiment: negative **Pros** - 🚀 Great location and amenities - 👍 Friendly and helpful staff - 🚀 Comfortable and clean rooms **Cons** - 🐛 Booking issues and cancellation problems - 🤕 Poor customer service and lack of support - 🤔 Misleading information and false advertising **Commonly reported bugs** - Glitches in booking process and app crashes - Incorrect or missing information in listings - Billing and refund issues **Most requested features** - Improve search and filtering options - Provide better transparency on policies and fees - Enhance mobile app functionality and reliability ## Newest reviews (11 of 5,987) ### 2/5 — Buggy *2026-08-25, version 2026.34* Not sure what’s happened but lately the app has become very slow and sometimes unresponsive, this is a shame as I use it a lot and it’s always server me well. ### 4/5 — Noisy Great Room *2026-08-24, version 2026.33* Lovely Hotel near Westlake Mall. Enjoyed Wine bar w quirkie menu. Our room on the 11th floor of the tower backed to the elevator shafts… all night long up & down hard to sleep through it. ### 4/5 — Almost there… *2026-08-23, version 2026.33* The remodel was great, its beautiful. Gotta get a way to bring food and bev up to rooms or install PayPer Bev cooler. Also, and this is the bigger problem-your mattress in 414 is awful. We pay to sleep there-its kinda important. ### 4/5 — Really nice hotel, modern and great pool *2026-08-23, version 2026.33* Loved the room, hated the price 488 for one night. But the room was very modern and the pool was great slide was fun. Overall great experience but the price. I thought the attached restaurant would be good but unfortunately not at all. Not sure if it associated with the hotel or not. ### 5/5 — Great room, decor, bar and pool *2026-08-23, version 2026.33* My family and I thoroughly enjoyed our stay this weekend! From the warm arrival welcome, to the delicious alcoholic drinks at the bar, to the relaxing pool and lounge area to the comfortable, to delicious breakfast and beautiful hotel room we truly enjoyed our stay at Hampton Inn &Suites, University Area❤️❤️❤️❤️ ### 3/5 — Hotel cancellation *2026-08-23, version 2026.33* Recently booked two nights but ended not needing the second nights stay. Hotel told me I had to cancel with Expedia since I booked with Expedia. Reached out to Expedia and got an AI chat bot. Explained with the situation was and the need to cancel. This was done early I. The morning g and well within the hotel’s guidelines for cancelling. Never got a response from Expedia, just a charge for the two nights. Wish Expedia was more responsive to its clients. May just have to book direct with venues from now on. ### 2/5 — Rip offs *2026-08-23, version 2026.33* I find your prices always high than other sites I have app only because your in with CIBC but I never use it I book flights with other site cars air Bnb ### 5/5 — Helpful *2026-08-23, version 2026.33* Had to work better Expedia and the proprietor to work on a very last minute cancellation. “Alvie” with Expedia was very thorough and clear. She walked me through the steps to be taken. Sure listened! Have had fine experiences with Expedia! Now I hope for success from the proprietor’s side. ### 5/5 — Service to *2026-08-23, version 2026.33* I luv the service no matter when I go on the app I always find the deal I’m looking for. Ms Haliburton Detroit, MI ### 5/5 — Great service *2026-08-23, version 2026.33* I recommend using expedia for any type of rental ### 2/5 — Dirty rooms *2026-08-22, version 2026.33* We rented two room, one room had food spilled in fridge when we checked in, crumbs all over the floors. Second room trash in bathroom was full of previous tenants garbage. We won’t stay there again… very disappointed ## Most critical reviews (10 lowest-rated) ### 1/5 — Pire des service *2026-08-25, version 2026.34* Clavardage ou autre y’a pas de emails pour envoyer les demandes juste ils nous faire perdre notre temps ### 1/5 — Change plan without my P *2026-08-25, version 2026.34* I have gave them 3 options they’re trying to force me to there plan!. ### 1/5 — Shocking *2026-08-25, version 2026.34* Just doesn’t work ### 1/5 — Cancellation Policy *2026-08-23, version 2026.33* Pitiful, no assistance, blamed it on unwillingness of hotel. I will never go through a 3rd party again. My first experience…..pitiful and disappointing. ### 1/5 — Prices change during check out *2026-08-23, version 2026.33* Prices change during check out, drastically. Customer service will not refund you even when it’s an Expedia error. The price advertised is not always the price you get when they process credit card as it changes every second during checkout out. Not a trust worthy system. Complained the second time and Expedia would not honour the refund regardless of the error said hotel changed rate during checkout even though advertised rate was still the lower rate. So rates posted are not what you always get. Even if you take screenshots by the second as proof evidence Expedia will not honour and fix the errors. Second guessing using the app and Expedia after twice now having been charged different rate then posted. ### 1/5 — Poor service *2026-08-23, version 2026.33* Poor service, communication issues ### 1/5 — Flights *2026-08-23, version 2026.33* Cannot find a flight that leaves midmorning from Little Rock, Arkansas. This is absolutely ludicrous. ### 1/5 — Why won’t you refund me for your false advertising? *2026-08-23, version 2026.33* Expedia is extortionists and Theives ### 1/5 — Hidden charges *2026-08-23, version 2026.33* They advertise one price, you think you have paid for the hotel room, then when you show up at the hotel there are more charges. ### 1/5 — Save your money *2026-08-22, version 2026.33* Plan your trips elsewhere. Customer service is not based in the US and they are quick to take your money but take forever to apply credit or refund suggest dealing directly with whoever you’re traveling with to avoid issues and headaches horrible customer service ## Most praised reviews (10 highest-rated) ### 5/5 — Copthorne Wellington *2026-08-24, version 2026.34* Enjoyed 5 nights at the Copthorne ..staff are friendly and very helpful… Beds are super cosy…extremely soft though Rooms were pretty quite that’s always a bonus Shower pressure and shower were fabulous All in all a good place to stay. ### 5/5 — Cancellation *2026-08-24, version 2026.34* Handled professionally and promptly. ### 5/5 — Exquisite jewel of a hotel on the banks of Lake Lugano *2026-08-24, version 2026.34* This is a wonderful, modern but utterly luxurious hotel looking out onto Lake Lugano. It is a little out of the city, but there is a regular courtesy shuttle to and from Lugano so you really get the best of both worlds. Every aspect of the fit-out of the hotel has been done to the highest standard and the spa facilities are exceptional. The restaurant for dinner is fabulous and the breakfast has a buffet but we (and from what we could see most other guests) relied more on the choices cooked to order. The pool looks out onto the lake and the sunbeds are sumptuous, with huge sunshades for those that need them. We are definitely coming back! ### 5/5 — Sirrovsky *2026-08-24, version 2026.33* You get like a one star roll. Like he doing to wash home talking with nobody. Trying to feel feeling I don’t.Know ### 5/5 — Great location *2026-08-23, version 2026.33* Have stayed here many times and it’s in an excellent location and always consistent. ### 5/5 — Easy Check-in *2026-08-23, version 2026.33* The check-in at LaPlacita Inn was very easy. The staff is extra friendly and helped everyone carry their luggage to their rooms. This is our 2nd stay here, we really like this place. ### 5/5 — Clean! *2026-08-23, version 2026.33* Spent the day a nearby Busch Gardens. It was so nice to check into a clean, spacious and comfortable room. Excellent choice of you are staying in the area. ### 5/5 — Safe travels *2026-08-23, version 2026.33* Very powerful and let you save. ### 5/5 — Mr *2026-08-23, version 2026.33* Not responding on time ### 5/5 — Amazing *2026-08-23, version 2026.33* I love this app it’s super helpful and informative --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*