# Experian Candidate RTW — user reviews > 115 indexed App Store user reviews of Experian Candidate RTW by T4 Communications UK Limited, rated 4.50/5 from 71 ratings. - Source: https://appshunter.io/ios/app/experian-candidate-rtw/id6443457390/reviews - App overview in markdown: https://appshunter.io/ios/app/experian-candidate-rtw/id6443457390.md - Rating breakdown: 5★ 55 · 4★ 10 · 3★ 0 · 2★ 0 · 1★ 6 ## What do users think of Experian Candidate RTW? Overall sentiment: negative **Pros** - 🚀 Quick and seamless process - 👍 Easy to use interface - ✅ Efficient identity verification - 📱 Simple app workflow - ⭐ Smooth user experience for successful cases **Cons** - 🐛 Frequent app crashes and freezes - 📸 Passport scanning fails repeatedly - 🔐 Excessive personal data collection - 😤 Poor biometric recognition accuracy - 🎤 Liveness check frequently fails - ⚠️ Confusing and contradictory instructions - 🌐 Language translation issues - 🚫 Requires passport verification despite existing documents - 📵 NFC chip reading unreliable - ❌ No option for alternative verification methods - 😞 Invasive privacy concerns - 🔄 Requires restarting entire process on failure - 🆘 Poor customer support - 📱 UI scaling issues and hidden buttons - ⏱️ Extremely time-consuming for many users **Commonly reported bugs** - App crashes multiple times during use - Passport photo recognition fails consistently - NFC chip reading fails or doesn't display progress bar - Liveness check words don't appear on screen - Liveness check rejects correct pronunciations - Head movement detection doesn't register properly - Face recognition fails on certain devices - App force closes unexpectedly - Network error on final submission - Links and QR codes redirect to App Store instead of opening app - Server error messages during processing - Loading wheel spins indefinitely - Biometric scan button off-screen with no scroll bar - Contradictory instructions for passport chip scanning - App doesn't accept expired passports despite UK government approval - Three-word verification system malfunctions - Automatic language switching to Chinese with no way to change it **Most requested features** - Allow upload of previously captured ID images instead of requiring camera use - Add scroll indicators for biometric scanning page - Implement in-app language selection independent of phone settings - Provide clearer, more detailed instructions for NFC chip scanning - Add ability to go back and retry failed steps without restarting - Offer alternative verification methods beyond passport - Improve keyboard type selection for numerical-only fields - Add FAQ section with working links - Implement in-app customer support chat - Allow session persistence so users don't lose progress when closing app ## Newest reviews (10 of 115) ### 2/5 — Terrible app *2026-09-02* Trying to get the scan of your face and read words that disappear as soon as the phone is moved. Then being asked to close one eye then smile then close the other and turn left, none of which told you when you were done so you have to guess then manually return to the previous page and start again with all new actions. The box to scan the passport didn’t work and would not take automatically so did it manually and had to guess where the photo should be and took loads and guess which is better ### 3/5 — RTW candidate check *2026-06-24* First time using this process Tupe to new job after over 20 year service and feel it would have been more beneficial to be advised to use a dark background to update photo id and passport information, over 60 minutes once realised to try a dark background all done less than 10 mins would have done 5 stars had this information been advised ### 2/5 — Stressful process *2026-06-05, version 2.27.2* So I must have tried for almost and hour, but it could only scan up to 95% of biometric data, in the end I had to skip the process. Not at all effective ### 3/5 — Biometric scan won’t work *2026-06-01, version 2.27.2* Biometric scan won’t wor ### 4/5 — Passport scan *2026-04-22, version 2.22.5* Passport scan - a bit of a fiddle. Have to remove all casings and coverings for phone and passport. ### 2/5 — Not happy *2026-03-02, version 2.22.5* If you don’t have your passport, you can’t move forward. There’s no option to have a different way of verification. I would not recommend. ### 4/5 — Biometrics scanning failed *2026-02-04, version 2.22.5* Scanning was successful previously with another provider ### 5/5 — Super easy *2025-12-30* I found this identity confirmation Service easy to use and super quick and thorough. Will use again if possible. ### 5/5 — Vijay *2025-12-22, version 2.22.5* Excellent ### 1/5 — Unstable app *2025-12-15, version 2.22.5* App crashed multiple times during use, requiring user to re-input data and redo previously completed tasks each time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish *2026-06-12* Recently applied for a job and they sent me a link asking me to download this app and scan my passport. Lost hours yesterday trying to scan the passport. It would scan to 95 percent and crash. Sometimes it would just scan and remain on zero. I reset the phone, turned it on and off countless times. Scanned every page and the front where the chip is. Nothing works. The phone is new and working fine. I downloaded another government app which required scanning my passport and that app worked fine. This has to be a software issue. I tried to contact them via their site and they only accept business emails in the contact form. It would not accept my yahoo email. Also tried contacting them via the Rightcheck app but the messenger service froze and would not work. How on earth has this company won awards? This company has wasted my time and I’m trying to figure out another way to resolve this with the employer. Very very disappointing. ### 1/5 — Biometric doesn’t work *2026-06-08* I have spent multiple hours trying to get the biometric working. Tried it on every page of the passport. Tried closing the app, restarting the phone - nothing works. This was not a phone or a passport issue. I downloaded an NFC reader app and it was able to read my passport instantly. I have just used the UK GOV ID app and its passport biometric reader was able to pick up my passport instantly. There is an issue or a glitch with the biometric reader on the app. As I’ve tried it probably 100+ times, I can see the common patterns. On initial use (or use after reopening the app) it gets stuck on 9%. All subsequent attempts don’t show a percent, except for a few occasions where it gets stuck on 0%. It definitely picks up the chip, as a different message shows on the screen when the phone isn’t over the chip. Please fix, it is really annoying and has wasted a lot of time. ### 1/5 — Terrible process *2026-06-02, version 2.27.2* Despite trying on several devices the passport would never be recognised and the photo does not take what is in the box. Frustrating ### 1/5 — Fed up…. *2026-04-17, version 2.22.5* I absolutely hate having to give far too many details to people like yourselves who treat me like an illegal alien when I’m a British Citizen. I was born here and you have no right to ask if I have the right to work here! ### 1/5 — passport scan *2026-04-16, version 2.22.5* Passport scan needs work ### 1/5 — . *2026-03-21, version 2.22.5* Unnecessary ### 1/5 — Terrible experience *2026-02-14, version 2.22.5* What a frustrating experience. The app is stupid and the people who work for Experian are even dumber. All outsourced to India, reading from a script. 0 brain cells ### 1/5 — Criminals *2026-02-09, version 2.22.5* Avoid at all cost ### 1/5 — Crashed every two seconds *2026-01-24, version 2.22.5* Not only was the ‘scan passport front page photo’ portion of the app incredibly glitched and would not recognise my passport, it would crash constantly making it almost impossible to use ### 1/5 — Feedback *2026-01-08, version 2.22.5* Awful process!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Mohamed Ahmed *2026-05-22, version 2.26.3* Very good very easy to use ### 5/5 — App *2026-05-12, version 2.22.5* Very fast and easy process , clear instructions you have made my day ### 5/5 — Great service *2026-04-23, version 2.22.5* Very easy to use . Great instructions. 👍🏻 ### 5/5 — Fantastic *2026-03-12, version 2.22.5* The process was seamless ### 5/5 — Mr *2026-03-08, version 2.22.5* Easy to do perfect ### 5/5 — Hospital pharmacy *2026-03-04, version 2.22.5* Very good ### 5/5 — Biometrics *2026-02-15, version 2.22.5* Easy to use ### 5/5 — Very good app *2026-01-26, version 2.22.5* Very good app ### 5/5 — My review *2026-01-15, version 2.22.5* It was seamless and effortlessly. ### 5/5 — ID checker 4 a job *2026-01-09, version 2.22.5* It’s quite different & it takes you some time to scan the passport to get the code ! We a free tries you should get it! Or if like me then - lots. Everything else is straight forward. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*