# ExpertConnect New

> Direct communication channel to John Deere dealers for support and issue resolution. (iPhone/iPad app by John Deere.)

- Source: https://appshunter.io/ios/app/expertconnect-new/id6670792556 (this page in markdown: same URL + `.md`)
- Developer: [John Deere](https://appshunter.io/developer/411445733)
- Category: Business
- Price: Free
- Rating: 1.70/5 from 40 App Store ratings · 12 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 98 MB
- Languages: American English, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French (France), German (Germany) and 12 more
- Released: 2024-10-07
- Data updated: 2026-08-21
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/expertconnect-new/id6670792556/reviews.md

## What is ExpertConnect New?

ExpertConnect enables agriculture and construction customers to have one-touch access to their local John Deere dealer for support and communication. Customers can download the free app and create a ticket with their local dealer's Parts, Service, or Integrated Solutions team. This notifies a team of experts that you need assistance. They can connect live with you via voice, text, or live video session to resolve your issue. ExpertConnect advisors can manage multiple service tickets through the mobile and web dashboard to maximize customer satisfaction. By downloading ExpertConnect mobile application you agree to our privacy policy and terms of use.  
 
Key Features  
- Connect with your local dealer experts.  
- Request support  
- Connect in real-time to resolve issues quickly  
 
Key Tips  
- Sign in with your John Deere ID, Mobile Phone Number or Email Address. 
- Requires 4G, LTE, or Wi-Fi  
- Use Wired or Bluetooth headphones for the best audio experience  
- Enable permissions for Video, Camera, Mic, and Contacts

## Key features

- One-touch dealer access
- Ticket creation for support
- Real-time communication (voice, text, video)
- Expert assistance
- Mobile and web dashboard
- Issue resolution

## Recent user reviews (10 of 12)

All indexed reviews: https://appshunter.io/ios/app/expertconnect-new/id6670792556/reviews.md

### 1/5 — Sales

*2026-07-31*

Junk!

### 1/5 — Expert Dis-Connect

*2026-07-30*

Craptastic

### 1/5 — Awful

*2026-06-16*

Awful app

### 1/5 — Unreliable, never ending issues

*2026-06-11*

Little to no support. Integration with other Deere apps is gone. Cannot view transcript. Does not play well with blue tooth devices.

### 1/5 — Awful app

*2026-05-15*

Have to delete and redownload daily to receive calls. The app has a bad delay. It’s a good idea just an awful app.

### 1/5 — Nice when it works.

*2026-04-30*

It’s nice when it works.  It’s helpful to be able to go back & look at phone calls & information after the call. Down side it quits ringing through the cell phone from 1 to 20 hours with no apparent reason. Very frustrating when you’re trying to answer business calls and the app won’t work. Can’t transfer calls without about using the app when it’s down. Also it would be nice to be able to change the ring tone from expert connect calls & personal calls because when they are all the same it’s like being at work 24/7.  Again nice when it works but great improvement could be done.

### 5/5 — Works as it should

*2025-11-23*

Has gotten better over time.

### 1/5 — Review

*2025-09-11*

Doesn’t work more then half the time

### 2/5 — Áudio

*2025-08-22, version 4.56.0*

Não tem opção de cancelar o áudio, isso realmente é chato. A opção deveria ser como é na web.

### 1/5 — Junk

*2025-06-12*

Hhh

## Frequently asked questions about ExpertConnect New

### What is ExpertConnect New?

ExpertConnect New is a business application designed to provide agriculture and construction customers with direct, one-touch access to their local John Deere dealer for support and communication regarding parts, service, and integrated solutions.

### How do I create a support ticket in ExpertConnect New?

You can create a ticket by accessing the app and selecting the option to connect with your local dealer's Parts, Service, or Integrated Solutions team. This action will notify the experts that you require assistance.

### What communication methods are available through ExpertConnect New?

ExpertConnect New facilitates live communication with dealer experts through voice calls, text messages, and live video sessions, allowing for quick and efficient issue resolution.

### Does ExpertConnect New have ads?

Yes, ExpertConnect New contains advertisements. As a free application, it utilizes ads to support its operation and development.

### What are the system requirements for ExpertConnect New?

ExpertConnect New requires a 4G, LTE, or Wi-Fi connection. For the best audio experience, it is recommended to use wired or Bluetooth headphones. Permissions for video, camera, microphone, and contacts must be enabled.

### On which devices can I use ExpertConnect New?

Currently, ExpertConnect New is supported on iPhone devices. The app was last updated on April 10, 2026, and is available for users aged 4 and above.

### What is the user rating for ExpertConnect New?

ExpertConnect New has a user rating of 1.9 stars based on 28 ratings. This indicates a mixed to negative reception from its current user base.

### How does ExpertConnect New compare to other dealer support platforms?

ExpertConnect New offers direct, real-time communication channels like voice, text, and video, which may be more immediate than traditional email or phone support. Its integration with John Deere dealer services is a key differentiator for its specific user base.

## Version history (last 5 releases)

### 4.75.0 — 2026-08-14

Feature enhancement and bug fixes

### 4.74.0 — 2026-07-31

Feature enhancement and bug fixes

### 4.73.0 — 2026-07-16

Feature enhancement and bug fixes

### 4.72.0 — 2026-07-03

Feature enhancements and bug fixes

### 4.71.0 — 2026-06-19

Feature enhancements and bug fixes

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## More apps by John Deere

- [Operations Center Construction](https://appshunter.io/ios/app/operations-center-construction/id473965785)
- [PowerAssist™](https://appshunter.io/ios/app/powerassist/id568415084)
- [DIT Mobile](https://appshunter.io/ios/app/dit-mobile/id668107454)
- [MFPro Go](https://appshunter.io/ios/app/mfpro-go/id694147914)
- [John Deere App Center](https://appshunter.io/ios/app/john-deere-app-center/id940151246)
- [MyTransfer™](https://appshunter.io/ios/app/mytransfer/id942609940)

All apps by John Deere: https://appshunter.io/developer/411445733

## Related topics

[expert connect](https://appshunter.io/ios/topics/expert-connect) · [john deere expert connect](https://appshunter.io/ios/topics/john-deere-expert-connect) · [operation center john deere](https://appshunter.io/ios/topics/operation-center-john-deere) · [salamanca solutions international](https://appshunter.io/ios/topics/salamanca-solutions-international) · [sydenstricker john deere](https://appshunter.io/ios/topics/sydenstricker-john-deere) · [john deere service center](https://appshunter.io/ios/topics/john-deere-service-center)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*