# Export & Import Contacts Hero — user reviews > 13 indexed App Store user reviews of Export & Import Contacts Hero by ONNEX YAZILIM ANONIM SIRKETI, rated 4.00/5 from 81 ratings. - Source: https://appshunter.io/ios/app/export-and-import-contacts-hero/id1546550155/reviews - App overview in markdown: https://appshunter.io/ios/app/export-and-import-contacts-hero/id1546550155.md - Rating breakdown: 5★ 55 · 4★ 6 · 3★ 3 · 2★ 2 · 1★ 15 ## Most critical reviews (10 lowest-rated) ### 1/5 — I click “import” and nothing happens. *2026-06-04* Waste of time **Developer response:** Hello, Import feature is working on our side. We couldn’t reproduce the issue. Please contact us at yusuf@onnex.co with your device model, iOS version, and app version so we can check your case. Thanks. ### 1/5 — Absymal *2025-12-16* First off you have to pay before even trying the app. Second, the app constantly asks for reviews (that’s why I’m here!). Third It doesn’t cope well with contacts that have more than one e-mail address or telephone number. Fourth, it pulls numbers that are not in the contacts list from god knows where. Avoid and save you dime and time! **Developer response:** Thanks for the feedback. Premium access supports ongoing development and maintenance. Review prompts follow Apple’s guidelines and can’t be shown excessively. Contacts are exported securely and processed locally on the device. If you have a specific issue, contact us at yusufonderder@gmail.com . We’ll be happy to help. ### 1/5 — App is getting hang *2025-10-16* Can’t open the App **Developer response:** Hello Tabraizsaheb, We're sorry to hear about your frustrating experience with our "Export Contacts Hero" app. Thank you for your feedback. Our app actually supports exporting contacts in CSV, Excel, PDF, and JSON formats. There might have been a misunderstanding, or perhaps you're encountering a different issue. To help us better understand your problem and assist you, please don't hesitate to reach out to us at yusufonderder@gmail.com. I assure you I'll do my best to help resolve your issue. Thank you for your understanding. ### 1/5 — Tricky *2025-09-25* Opens subscribe to pro and cannnot get past it **Developer response:** Hello, I’m sorry to hear that you’re stuck on the subscription screen. This is not the intended behavior of the app. You can continue using the free version without subscribing by tapping the “X” or “Close” button at the top of the screen. If this option doesn’t appear on your device, please contact me at yusufonderd@gmail.com and share your device model and iOS version so I can investigate the issue and make sure it’s fixed. Thank you for letting me know! ### 1/5 — Erbat *2025-04-16, version 2.6.5* 5 para etmez iphoneda rehberi alamadan kapaniyor kitliyor ### 1/5 — JUNK Alert *2025-02-21* Every attempt to export my contacts into any file type couldn’t be opened by any software package from excel to PDF… Don’t waste your time or money!!! **Developer response:** Subject: Regarding Your Feedback on Contacts Hero Hello, I’m sorry to hear about the issue you experienced. I want to clarify that this app is developed individually, and I’m always open to user feedback to improve the experience. It seems that the problem might be due to a minor technical issue or a possible misunderstanding on the user’s side. Because of this, I believe that such an aggressive comment like “Junk Alert” is a bit unfair. If you could provide more details about the issue, I’d be more than happy to help resolve it. If you made a payment, I can also assist with a refund if needed. Feel free to reach out to me anytime at yusufonderder@gmail.com . Thank you for your understanding. Best regards. ### 1/5 — Waste of time *2025-01-06, version 2.6.2* Do not download ### 1/5 — Doesn’t import contacts *2024-12-24* Doesn’t import contacts **Developer response:** Hello, I’m sorry to hear you had trouble with the import feature. Please note that importing contacts is part of the Pro version, which helps support ongoing development. The fee for upgrading is minimal, but if you’d like to try the Pro features for free to see if it solves the issue, I’d be happy to offer you a complimentary Pro subscription. I also hope you’ll reconsider the 1-star rating, as I believe the app provides value that goes beyond what that rating might suggest. Please feel free to reach out at **yusufonderder@gmail.com** with any questions or concerns. I’m here to help! Здравствуйте, Мне очень жаль, что у вас возникли трудности с функцией импорта. Обратите внимание, что импорт контактов входит в состав Pro-версии, которая помогает поддерживать дальнейшую разработку приложения. Стоимость обновления минимальна, но если вы хотите попробовать Pro-функции бесплатно, чтобы убедиться, решится ли ваша проблема, я буду рад предложить вам бесплатную подписку Pro. Также надеюсь, что вы пересмотрите свою оценку в одну звезду, так как я верю, что приложение предоставляет гораздо большую ценность, чем может показаться из такого рейтинга. Если у вас есть какие-либо вопросы или замечания, пожалуйста, свяжитесь со мной по адресу **yusufonderder@gmail.com**. Я всегда готов помочь! ### 1/5 — Kötü *2024-04-24, version 2.4* sim kartını görmüyor alakasız kişi vcfsi oluşturuyor ### 5/5 — Good *2025-11-03, version 2.6.8* 👍 ## Most praised reviews (3 highest-rated) ### 5/5 — الرياض *2025-05-11, version 2.6.5* ا ### 5/5 — Eksiksiz ❤️ *2024-12-27, version 2.6.2* Telefon değişmeden önce tüm rehberi yedekleyip sonra içeri aktardım. Dört dörtlük elinize sağlık ### 5/5 — Up to my request *2022-03-03, version 2.1* Amazing app and very easy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*