# Express Lanes — user reviews > 56 indexed App Store user reviews of Express Lanes by Transurban USA Inc, rated 1.54/5 from 57 ratings. - Source: https://appshunter.io/ios/app/express-lanes/id1077407945/reviews - App overview in markdown: https://appshunter.io/ios/app/express-lanes/id1077407945.md - Rating breakdown: 5★ 4 · 4★ 3 · 3★ 1 · 2★ 3 · 1★ 45 ## Newest reviews (19 of 56) ### 2/5 — Update Needed *2019-11-19, version 2.23* While it does give you the current toll prices, it's not easy to get to them especially while commuting. The experience needs to be simplified. Also, the saved routes does not work. Even if you are able to enter the correct entry/exit points, it won't recall them. With all the money being made on these lanes, you'd think the app would be halfway decent. ### 1/5 — Misses the point *2019-01-20, version 2.12* Main thing you want to know is are the lanes open and what direction. This information cannot be found. Waste of an app, deleting it. ### 1/5 — The one thing I want... *2018-12-23, version 2.12* Is the direction the lanes are right now. The app needs a dashboard that tells if the lanes are open and direction. It needs to be accurate and timely or this app is worthless. I don’t want to put in where I’m going to be told it’s closed/open. Just tell me up front. ### 1/5 — App is virtually useless *2018-12-18, version 2.12* App is virtually useless. Impossible to save routes. Integration with maps is broken. Seems as though the contractual requirement was to provide an app and website, but appears to be no requirement to ensure that it works. Put some of that toll money towards software development and test. ### 1/5 — Horrible *2018-12-16, version 2.12* This app is useless. The recent update (facelift) is unhelpful. Please rethink this entire app. Use the device location as default and show us options from there. Immediately indicate the current travel direction. If we want to plan a trip for later show us the options for lane travel at that time. ### 1/5 — Start Over *2018-12-14, version 2.12* This app (and even the actual website to be honest) needs an entirely new redesign. The concept is there but it's an extremely novice amateur format. Being able to see real-time toll prices was really the only reason why I even needed this app which only really works when you use the search by entry/exit point and select it from the drop down menu. However, the option to "save this route" doesn't exist when you do it that way, it only will save it if you put in an address and it decides when and where you enter and exit. It really is useless unless you either fix it, or strip away everything and only use it to generate real-time pricing from exit to exit. ### 1/5 — Crashes *2018-12-11, version 2.12* App won’t load and is therefore useless. ### 1/5 — App does not work at all *2018-12-06, version 2.12* I’m surprised no updates have been made to this app. It can’t even open. ### 1/5 — Not working *2018-12-06, version 2.12* New logo, but “Uh oh! An unknown error occurred. Please try again.” ### 1/5 — Can’t use this app to plan a trip *2018-07-02, version 2.11* Tonight I’m trying to figure out where the EZ Pass exit is for my destination, but it says “uh oh! The lanes are not open in this direction”. I know that. I’m traveling tomorrow morning when they ARE open in my direction. Useless. ### 1/5 — Use the website instead *2017-12-26, version 2.11* The developer spent more time designing the app icon instead of making the app actually work. The start and end points only search for physical addresses so it is worthless because you cannot select actual entry and exit points. If you try to select the entry or exit points using the map it will enter it into the wrong box. It’s no wonder they can’t make a profit without giving people $3,000 tickets for missing tolls. ### 1/5 — Terrible! *2017-07-21, version 2.0* Anytime I attempt to save a trip or do anything with my account I receive an error message! Unresolved issues in this app that need to be fixed! ### 1/5 — TERRIBLE! "Upgrade" made it useless. *2017-06-05, version 2.0* Basically they took the app and made it an online portal to google maps. When you click on the "entry" button it takes you to an empty google map. I thought it would at least show an overview of the express lanes, or pinpoint to my location, but... nothing. I finally entered my entry point and it brought up some options. When I entered my exit point (I 66) it produced a list of ridiculous choices, none of which were even close to the exit. It did produce a price, but the price was different to the price on the sign in the road (which we had reached in the time it took me to load this info). I tried to save the trip so as not to endure this rigmarole next time, and got a login error before I was even able to enter my info. I used to rely heavily on the app to make quick route decisions for my trip home, but now it's completely useless. If it were possible to give zero stars, I would. ### 1/5 — Update ruined it-- Don't update! *2017-05-28, version 2.0* app worked well until i downloaded the update-- don't update! unable to search prices between toll gantries - it makes you use a google map integrated search and then log into your "express lane account" to see saved trips. when attempting to log in ( which is annoying in itself) app has an error and says login failed before i'm even able to enter anything. additionally it wants you to enter license plate data to track trips?anyway - app is now a huge waste of time-- i just deleted it and will keep it that way until they bring back old version. needs functionality without having to login - i used this app several times per day until now, would give negative stars if possible--huge failure ### 1/5 — Needs more work *2017-01-26, version 1.1.18* I guess none of the tolls collected go towards the app budget. If they did this would probably be one heck of an app. As it, this app needs work. Selecting a location is almost impossible. As soon as you lift your finger to continue scrolling it thinks you've made a selection. Please fix this! It also does a terrible job of giving exit options. I find this especially the case when trying to pick I95 exits. The app is never really sure which way the lanes are traveling. Or it gives no I95 options at all! An option for saved routes or favorite routes would be great. It certainly would make it easier to use while on the move. Otherwise it's a helpful app to know just how outrageous the tolls will be when you have to travel. ### 4/5 — Be patient during first use. Good first iteration of app. *2016-11-28, version 1.1.18* Be patient. I'm not sure if the app has difficulty loading at the first use, but as I attempted to use it, only certain entry/exit points showed up. Eventually (10 minutes) all the relevant locations were populated in both entry and exit windows. It has been noted already that if you remove your finger from the entry/exit selection area you will immediately use that selection for the calculation. Annoying, but not a killer. I didn't check all the cameras, but the ones I checked worked well. ### 3/5 — Selection Process Must Be Fixed *2016-11-20, version 1.1.18* I like the data and information available. The terribly implmented selection process must be fixed. On the iPhone, as you attempt to scroll though the locations for entry and exit to the express lanes, if you stop, even for a fraction of a second, or take you finger off the screen, the process instantly selects the item you are on. Consequently, it takes numerous restrarts and retries to get the selection you actually want. This is frustrating and time consuming. This makes the app much less useful and helpful than it could be with the information it can provide. ### 4/5 — Nice but could be better *2016-06-03, version 1.1.18* When I registered it, it offered me to sign up for an ezpass. However, I already have 2 and would love to sync them to the account so I can check things! But the pricing is helpful, wish I didn't have to scroll through every exit. Thanks! ### 1/5 — Does not match direction that lanes are open *2016-05-17, version 1.1.18* When lanes are only open Southbound the app only allows one to get info going Northbound. ## Most critical reviews (10 lowest-rated) ### 1/5 — Wrong Times on App *2025-07-11, version 3.1.4* The app shows the lanes close at 11am northbound on weekdays. But then the website shows 10am. We got to the lanes at 10:20 on a Friday and they were closed! How hard is it to have the correct times on the app!!! ### 1/5 — Worst experience *2025-01-14, version 3.1.4* Here are tons of Talented IT experts struggling to find a job and you guys have most incompetent people in your IT department which are not able to design a simple and user friendly app? ### 1/5 — Truly Terrible Workflow *2024-05-17, version 3.0.11* While the capability is compelling, the implementation is truly awful. Trying to figure out where you are getting on and where you are gettin off is a visual endeavor when you don’t have a clue as to what the road names are. This app requires you to use Apple Maps separately to figure out what the names might be so you can select them from a randomly ordered list that only the locals would understand. Given how much money it costs to travel on the express lanes, and given that my tax dollars support the profit they make from the charges, someone should file suit. If this is not software malpractice, I don’t know what is. ### 1/5 — Dies on launch *2022-06-21, version 2.25* I guess I can’t really review this properly because is doesn’t even launch “something went wrong, try again”. As someone who pays for the overpriced express lanes ( we’re paying a private company to use a road …) this app should be one of the best in the store. But here we are, regular people getting taken advantage of… ### 1/5 — Travel map is not usable *2021-09-26, version 2.25* The travel map with all entry and exit points are not clear. Also once you choose an entry and exit point, there is no way to change it. ### 1/5 — Useless *2021-08-12, version 2.25* There are massive stretches of 95 that have no entrances to the express, only exits from it. If you're driving from Dumfries to Richmond, you're absolutely screwed and this app will NOT inform you of where the entrances are. ### 1/5 — Abysmal failure *2021-04-07, version 2.25* A good app would show you which direction the entries and the exits are. It would also allow you to plan a trip showing you where to get on and where to get off starting at points not on the expressway hands. In addition to that it would also allow you to find which direction the lanes were at various different times of the day during the week. This is worse than useless! Removing the app. I would give it less than one star if I could. Don’t waste your time! ### 1/5 — Need to save routes *2019-11-26, version 2.23* Things I care about: 1. How much will this trip cost ✅ 2. Can I quickly determine the cost for a frequently used route? 🚫 Good news, this app can tell you how much the tolls are at a given time. Cool. BUT... It often makes me log in which is not easy to do because I’m at a red light someplace about to get onto the highway and that’s not a great time to have to remember my username & password. Then I have to determine the cost by selecting from a drop down menu my entry and exit points. The feature to save a route (the only reason I created a login in the first place) is now missing (or not obvious). We pay A LOT of money to use these lanes. It would be nice to have some of that money be directed back at this app. ### 1/5 — Can’t use *2019-11-06, version 2.13* I don’t like giving apps my location so I type it manually. This app has a spot for you to enter addresses, but as soon as the first character is typed, the search fails and keyboard disappears. 1 Star ### 1/5 — Why does the travel plan app avoid express lanes? *2019-07-12, version 2.13* I downloaded this app because google maps does not put you on or navigate you too from the HOV lanes, I just got a motorcycle and have not been in the area long enough to have all the entryway exits from the HOV lanes memorized that why I downloaded an app from HOV services that then does not route me onto the expressway. ## Most praised reviews (10 highest-rated) ### 5/5 — Improved *2022-10-12, version 3.0.5* The 3.0.2 update made the app usable for the first time. ### 5/5 — Camera feeds and text alerts *2016-05-12, version 1.1.18* Great app for planning my commute to and from work! I signed up for text alerts so I know what the toll price will be before I hit the road. And the camera feeds are really useful for seeing what the traffic is like on 495 and 95. ### 5/5 — Best app ever! *2016-05-08, version 1.1.18* Greatest app ever invented! This is seriously life changing :) ### 5/5 — Great for planning my commute *2016-05-02, version 1.1.18* I live in Woodbridge and work in Tysons so I'm a regular user of the express lanes (takes 20-30 mins off my commute each way). I'm glad they finally came out with an app! Makes it a lot easier to know the toll price ahead of time and I check the cameras before I leave for work now to see what the traffic is looking like on both the regular lanes and express lanes. I have auto replenish on my ezpass but I signed up for an account on the app and added my license plate so I can use missed a toll if i ever forget my ezpass. Great app! ### 5/5 — Great app - like the website! *2016-04-16, version 1.1.14* Love that it’s like the website and that I can take it with me! Clean user interface, too. ### 5/5 — Great GUI *2016-04-15, version 1.1.14* Easy to use and just like the website! This one's a keeper! ### 5/5 — I love this app! *2016-04-15, version 1.1.14* I really love this app. Easy to use. Love being able to see the traffic cameras. Also love being able to estimate the time and price for my trip. ### 5/5 — Woohoo! *2016-04-12, version 1.1.14* Great app! The video feeds are better than VDOTs. Easy to navigate. ### 5/5 — So helpful! *2016-04-12, version 1.1.14* I love the camera views and trip planning. I also enjoy the piece of mind of knowing I'll get an text if I miss a toll. ### 5/5 — Love the app *2016-04-12, version 1.1.14* The toll calculator in real time is really great. Love the web cams --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*