# ExpressNS+ — user reviews > 30 indexed App Store user reviews of ExpressNS+ by Norfolk Southern Corporation, rated 1.77/5 from 60 ratings. - Source: https://appshunter.io/ios/app/expressns-plus/id6446781813/reviews - App overview in markdown: https://appshunter.io/ios/app/expressns-plus/id6446781813.md - Rating breakdown: 5★ 9 · 4★ 1 · 3★ 1 · 2★ 5 · 1★ 44 ## Newest reviews (15 of 30) ### 1/5 — Loading *2024-11-06, version 2.0.2* Old NS app was way better compared to this new one. Constantly loading just trying to navigate the different pages! Old app was way quicker, this new one is just a pain in the you know what. ### 1/5 — Downgrade! *2024-11-01, version 2.0.2* The slowest app! developer should be fired! old app was way better, Also if i could give 0 stars i would! ### 1/5 — Does not work. Old app did. *2024-11-01, version 2.0.2* The new app is a reskinned, slightly prettier version of the old app except it is completely broken, where as the old app was perfectly useful. ### 1/5 — Bring back the old NS app *2024-10-09* New app is SLOW to much loading for everything you select SLOW to open old app was FASTER AND BETTER ### 1/5 — too slow *2024-10-04, version 2.0.2* this new app is too slow ### 1/5 — Slow *2024-09-09, version 2.0.2* Why is this app so much slower then the previous one ### 1/5 — Gabro *2024-07-10, version 2.0.2* The roads in these yards are smoother than this app ### 1/5 — Trash *2024-06-06, version 2.0.2* App is complete trash constant bugs and crashes ### 1/5 — Doesn’t work *2024-05-27, version 2.0.2* Issues with ingating issues finding equipment at the rail hasn’t worked since rail developed this app I guess that’s why they use it ### 1/5 — Error *2024-05-17, version 2.0.2* Connection error 24/7 ### 1/5 — Won’t let me log in *2024-05-17, version 2.0.2* The user interface is trash. The dropdown to select country and state won’t load. I can’t even log in this app needs to improve ### 1/5 — Can’t log in *2023-10-27, version 2.0.2* I’m able to use the old app fine with the same ID and password. Was able to log into this one when I first downloaded it. Unfortunately it was giving me a lot of problems one day and I decided to delete and reinstall and since then it says that my user ID has been revoked. Luckily I’m still able to use the old app for work. ### 1/5 — Glitchy *2023-06-27* When I’m showing that I’ve drop my trailer and it gets to the point where is asking me where I dropped it nothing shows up and I cannot move forward so when I need to pick up another trailer that same day I can’t do that. This app is trash. ### 1/5 — Input box broken *2023-05-03, version 1.1.2* The input box won’t calculate zero. In other words if your box number start with zero the input box won’t see it as a number I f you type one after the zero it will replace the zero. Tell the backend team to give zero a value as well, at the moment it null. ### 1/5 — Meh *2023-05-02, version 1.1.2* Right off the bat, if I click on “Remember Me” during log in, my DL number stays populated. I train drivers. They use my tablet to train. I don’t want my information out there. I still use my alpha numeric ID anyways. At the only rail I use there is no kiosk to scan the QR code. Any way to make it possible to check in through the phone? Not always possible to scan at the gate. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to make account *2026-03-05, version 2.11.10* I haven’t been able to make an account on this app. I called the customer support and was bounced around to four different agents to eventually be sent to a voicemail box and I never received a callback. ### 1/5 — Trash *2025-07-13, version 2.11.10* Listen man, Yall make billions a year… Please fix this app. I’ve been using it for 5 years and it’s still ridiculously slow, laggy and glitchy. I have to close the app all the way out entirely most of the time to get it to work, the DVIR should not pop up after i already click submit. Please fix your app ### 1/5 — App doesn’t work *2025-06-21, version 2.11.10* App takes forever to load constantly crashing ### 1/5 — Slow *2025-06-15, version 2.11.10* Very slow just keep loading 👎🏻👎🏻👎🏻 ### 1/5 — Trashh *2025-06-06, version 2.11.10* This app is trashh, worst ever no hate just the truth ### 1/5 — Crashing *2025-05-31, version 2.11.10* The old Ns app was very good and smooth this one is stupid app keep loading and loading and loading and you get no result you have to close the app and open 3 times to see result ### 1/5 — Horrific app *2025-04-30, version 2.11.10* First time ever a company gets rid of an app that was amazing at its job to replace it with one that never works properly. Crashes all the time impossible to load QR codes waste of time ### 1/5 — Slow *2025-04-10, version 2.11.10* This app is slow freezes and glitches ### 1/5 — Bring back the old NS app *2025-02-16, version 2.10.5* Trash so slow to much loading for everything you select in the app!! Slow like the rail yards ### 1/5 — Terrible app/update. *2024-11-08, version 2.0.2* Too much loading while trying to punch in container numbers and info. App says the a container is “not available” but will be in a lot already parked. Doesn’t pin point accurate or sometimes pin point isn’t even available. Poor update, been having trouble with this app more since. ## Most praised reviews (5 highest-rated) ### 3/5 — 50/50 *2023-10-06* Please update iPhone version so I can update container location without having to call the office. Other than that not too bad. ### 2/5 — Annoying *2025-06-19, version 2.11.10* Always freezes up when you need it. Will log out while at terminal, and take forever to bring info back up. People always waiting at the gate, because someone’s app is slow. Please fix ### 2/5 — Needs to be fixed *2024-08-04, version 2.0.2* The app lags and is very glitchy the app at times will close out or tell me connection issues. Needs to be updated with the most current hub info like in Charlotte they’ve added 2 additional rows and still can’t spot a box on those rows. ### 2/5 — Unable to ingate app malfunction *2023-09-22, version 2.0.2* I am unable to ingate because app won’t let me select my scat code it’s staying blank no selection to input or select code ### 2/5 — drop off location list is blank *2023-06-15, version 1.1.2* The drop down list for chassis drop off locations is blank. I keep having to select “I am in lot” to proceed with mission. The chassis I drop are incorrectly put into the system because of it. Containers are left on the floor even though there are several chassis on the lot, all because I cannot put in the exact location of the chassis I am dropping. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*