# ExpressNS — user reviews > 36 indexed App Store user reviews of ExpressNS by Norfolk Southern Corporation, rated 2.10/5 from 82 ratings. - Source: https://appshunter.io/ios/app/expressns/id1014680903/reviews - App overview in markdown: https://appshunter.io/ios/app/expressns/id1014680903.md - Rating breakdown: 5★ 13 · 4★ 6 · 3★ 4 · 2★ 12 · 1★ 47 ## Newest reviews (13 of 36) ### 2/5 — I LOVE THIS NEW APP BUT!!!!!! *2020-12-10, version 3.8.1* I have been using this app about 4-5yrs now and I must admit that I am happy about it until lately when the new GUI was introduced. It started right before I upgraded my iPhone to 11th, and problem persist even after upgrading. It takes me to the old GUI front page mostly when I open the app. Once in a while the new GUI will pop up but for the most part I am not able to logon using the old gui system when I does happen. This has created login issues and actually creating problems when I get to the rail booths especially E-rail where they have to log me in manually during busy periods. I need help. Pls fix it. 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻 ### 2/5 — An *2020-12-04, version 3.8.1* This app is unstable, I’m having to close app and relog in multiple times, also I’m having to tap the password area three or four times before it can let me type my password ### 1/5 — Trucker *2019-07-17, version 3.6.0* This app is a waist of time ### 1/5 — Not able to get a location *2019-07-03, version 3.6.0* Spun for a half an hour. Nothing. ### 1/5 — Horrible *2019-05-28, version 3.2.2* Fix the bugs! ### 1/5 — Not good *2019-05-03, version 3.2.2* App has locked me out several times saying unable to process. Even after resetting the password. The tech line was called and they said nothing was wrong on their end. Needs major improvements ### 2/5 — Unable to connect server *2019-03-07, version 3.2.2* Unable to connect server please check network connectivity... This is the only app that is NOTworking All other app are working. Please Advise ### 1/5 — Horrible & Time Consuming *2018-09-18, version 3.2.2* This App should make things go a little quicker yet I find myself waiting at the kiosk little Longer than most, in my opinion it is a waste of time and when you try to look for location the spotters will usually put the trailers into the lots and not renew the trailers new location after taking them off the rails. ### 1/5 — NOT WORKING FOR IPHONE X IOS 11 *2018-05-21, version 3.2.2* Doesn’t work with the new update ios or any iPhone X ### 1/5 — No good *2018-04-12, version 3.2.2* This is like the 5th time am about to download this app because every time am done with an action it gets stuck loading/thinking and it stays stuck like that. U guys are a billion dollar company. U should be able to fix this. It’s rediculous ### 1/5 — Slow to non functioning *2018-02-09, version 3.2.2* App does not allow me to sign in - it is processing/thinking and does not let me log in. Time is 7:35pm ### 1/5 — Locked up *2018-01-17, version 3.2.2* Locked out, app no longer works. ### 1/5 — Trucker *2017-10-25, version 3.2.2* App won’t let me register. ## Most critical reviews (10 lowest-rated) ### 1/5 — Need an Update!!! *2022-09-24, version 3.8.1* Need to fix the FMCSA glitch !! Inspection date only up to 2020 , no 2022 option to choose. Because of that, App doesn’t let you go thru with the ingate so you end up having to ingate manually. ### 1/5 — Update *2022-09-23, version 3.8.1* Update the app for crying out loud! ### 1/5 — Update needs *2022-06-10, version 3.8.1* Today 2022… time to fix bugs and update app… ### 1/5 — The worst up ever...keep failing *2021-03-02, version 3.8.1* This app keep failing...keep frozen...Really bad doing business with this crappy app ### 1/5 — What happened? *2020-11-28, version 3.8.1* This used to be great until recently. I can enter all fields then hit submit. Get message WORK COMPLETED SUCCESSFULLY (or similar wording) but it doesn’t show the code. Junk now. ### 1/5 — Wayne *2020-11-21, version 3.8.1* App will not let me put in the any damage it will freeze on my iPhone ### 1/5 — Doesn’t work anymore *2020-11-12, version 3.8.1* I can’t even outgate my box out of NS I put all info in and when I hit ok to outgate nothing happens, it use to work fine but not anymore ### 1/5 — Why make a app that your company doesn’t use *2020-07-23, version 3.8.0* I feel so bad for the team who made this app....Chicago rail yards (NS 47th &63rd)never update where the container is parked. So all your hard work goes go waste and makes the app useless.....the APP itself is great but why have It if it’s useless..... ### 1/5 — Terrible *2019-11-30, version 3.7.0* Will not work on iPhone 11 Pro. These developers need to stay on top of technology ### 1/5 — Not working *2019-11-01, version 3.7.0* Not working for ios13 ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2015-10-15, version 2.1.0* Some minor bugs have to be addressed with the app. It's still in its beginning stages. The app is awesome and ingating and outgating a container is a breeze. Great time saver! ### 4/5 — Works great but..... *2015-09-24, version 2.0.1* The app works great , I used already on Bethlehem but I will be better if we don't have to log in every time we want it used, will be better if we can use Touch ID to log in or just a 4 digit password, something easy, thanks when fix this I will update to 5 stars ### 3/5 — Worked better on older device *2020-01-06, version 3.7.0* Recently upgraded to iPhone 11 Pro Max and app freezes all the time. I need to uninstall and reinstall to work temporarily. Please upgrade. ### 3/5 — Sr *2018-06-10, version 3.2.2* Working better and more easy to ingate & outgates loads ### 3/5 — L *2017-06-14, version 3.2.2* My access is lock ### 3/5 — Currently having problems *2015-10-13, version 2.1.0* After the latest update I am unable to select a terminal it defaults to Atlanta on the menu doesn't populate ### 2/5 — UPDATED FMCSA YEARS! *2022-09-14, version 3.8.1* IT'S 2022!!! WHY DOES IT STOP AT 2020??? ### 2/5 — Outdated application *2021-04-20, version 3.8.1* The application takes time to open and once it does open it freezes up. Leaving me to restart application or airplane mode my phone. Can you guys please update application for a smoother process of in gating and out gating out of rail yards. Thanks ### 2/5 — Banner doesn’t go away *2021-04-13, version 3.8.1* When completing a drop at the terminal the banner that reads ‘drop off completed’ stays on the screen. If I have a pick up, I can’t use the app because the banners stay on the screen and you can’t fill in the pick up info. So you have to go to the out gate and manually input everything. You can fix it by uninstalling and installing the app. That works for maybe a day and you have to uninstall and install again. When the app works, it’s great. ### 2/5 — Wants me to bt in and lot location update for Kansas City *2021-01-20, version 3.8.1* If I bring a load in, the app wants me to complete a bobtail in to pu a ld or an mty container. Which means I would have to leave the facility, and re-enter. I have to close the app, log back in, and restart it. This is a newer issue. The newly added lot in KCMO, was formerly known as the TCS lot. Now it is called the “A” lot. When you need to drop your lot at a different location than where you were directed to it does not have the option to change it to the “A” lot. It lists the other lots here in Kansas City, but needs to be updated. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*