# Extra CU Mobile App — user reviews > 32 indexed App Store user reviews of Extra CU Mobile App by Extra Credit Union, rated 4.80/5 from 2,242 ratings. - Source: https://appshunter.io/ios/app/extra-cu-mobile-app/id1627077829/reviews - App overview in markdown: https://appshunter.io/ios/app/extra-cu-mobile-app/id1627077829.md - Rating breakdown: 5★ 1,994 · 4★ 130 · 3★ 32 · 2★ 22 · 1★ 64 ## What do users think of Extra CU Mobile App? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🚀 Convenient mobile app - 🔒 Secure banking experience - 💡 Helpful for rebuilding credit **Cons** - 🐛 Buggy mobile app updates - 💤 Outdated user interface - 🙄 Intrusive advertisements - 🤔 Confusing navigation **Commonly reported bugs** - Unable to update app on older devices - Mobile deposit issues - Crashes and freezes **Most requested features** - Improve mobile deposit process - Add dark mode option - Enhance account overview functionality ## Newest reviews (10 of 32) ### 2/5 — App *2026-08-05, version 3.36.0* Quit trying to fix things that are not broke. I can no longer use my face to login. ### 5/5 — Mobile App *2025-02-19, version 3.19.1* Very convenient & easy to use!! ### 5/5 — Awesome app *2024-11-23, version 3.18.0* Easy to navigate and slick layout ### 5/5 — User friendly *2024-04-06, version 3.3.2* Very nice, easy to use and contact the bank whenever you need. Many things just require a few taps for whatever you want to get done and everything is clear to see. However with newest update it no longer works on older iPhones like the 7. ### 5/5 — Update *2024-03-28, version 3.3.2* Unable to update ### 5/5 — Awesome *2022-11-26, version 2.47.1* New update is great made it so much easier 👍👍 ### 1/5 — DONT LIKE IT *2022-09-14, version 2.44.0* I liked the old version better. This new version is hard to navigate through. ### 1/5 — CRAP! *2022-09-13, version 2.44.0* I’m here to do banking not view advertising. User ID, password, second authentication, four digit pin to also remember.(archaic) Why not just make the user have a 15 character password. This credit union should ask the members what they would like to see and use. Know if somebody else has my phone number to bug/harass me. ### 5/5 — New mobile app *2022-09-09, version 2.44.0* This is not an improvement. Half the screen are ads. Necessary information is available via a barely visible arrow, including dates to send payments. It takes more effort to see one’s accounts on one page. What were you thinking? ### 1/5 — Stupid promos are annoying and Take up valuable screen space *2022-09-09, version 2.44.0* Annoying ## Most critical reviews (10 lowest-rated) ### 1/5 — Check capture *2026-08-13, version 3.36.0* Every single time I have to take a picture of the back of the check, I have to take it at least five or six times to get the dang thing to accept. This app is horrible! ### 1/5 — App not opening *2026-06-01, version 3.34.1* Since the latest update the app never gets to the sign in screen just a blank screen. ### 1/5 — Newest update *2026-05-29, version 3.27.0* Awful..I can’t get it to update. I am not happy ### 1/5 — Buggy *2026-03-24, version 3.32.0* App crashes way too much. Designed very poorly and clunky ### 1/5 — PITA *2025-12-24, version 3.30.0* It's a PITA to write all of that stuff on the back of the check when they all have a check box for mobile deposit. Get rid of that PLEASE ### 1/5 — Update *2024-03-27, version 3.3.2* Unable to use updated version. My phone recently updated to IOS 15.82, so I cannot update the app and I unable to view my account. I don’t want to buy a new phone at this time. ### 1/5 — Check deposit *2022-11-17, version 2.47.1* Took 3x taking the foto for it to accept ### 1/5 — 👎🏼 *2022-09-18, version 2.44.0* i do not like this new app, the layout is more complicated for no reason ### 1/5 — Terrible *2022-09-17, version 2.44.0* Hate the new app. Hate having to download a new app every time I try to login. Switching banks because of it. ### 1/5 — New, definitely not better *2022-09-14, version 2.44.0* Complicates functionality. Don’t fix what’s not broken with the old app. Annoying to use this app and doesn’t show pending deposits like the old app did. ## Most praised reviews (10 highest-rated) ### 5/5 — Mobile app *2026-08-10, version 3.36.0* The ease is amazing I’m older and not computer saavy if I can do it a kid can do it!!! ### 5/5 — Awesome *2026-07-11, version 3.35.0* I LOVE this Credit Union!! Always a FRIENDLY environment with great customer service and good support!! ### 5/5 — Transfer *2026-06-11, version 3.35.0* I like the way you can go into your app & transfer money without even coming into the branch ### 5/5 — Review *2026-05-08, version 3.33.0* Love the extra credit union and the representatives are so nice ### 5/5 — Love it *2026-01-08, version 3.30.0* Love the app and the Extra credit Union ### 5/5 — Extra credit union review *2025-11-29, version 3.29.0* Extra credit union is the best banking option that I’ve found throughout my 17 years I’ve been with them they’re really treat you good respectful and they make sure your money is safe and give you loans car option loans home loans they’re really really a great credit union ### 5/5 — Best CU ever *2025-05-29, version 3.23.1* If you want to reestablish your credit, then you should bank with Extra Credit Union they have the best trust and faith in their members ### 5/5 — Extra Credit *2025-04-01, version 3.21.0* Extra credit union is great. We have been with them for over 30 years. Always get the best service. I would recommend them to my family and friends. ### 5/5 — 🫵 *2025-03-09, version 3.20.0* Have been using the app since they got it-have added a bunch of good features use it all the time never an issue. ### 5/5 — My review *2025-03-06, version 3.20.0* I honestly wholeheartedly love this credit union ability to care about my personal life,while still helping me financially with great rates and transparency. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*