# eXtra اكسترا — user reviews > 192 indexed App Store user reviews of eXtra اكسترا by eXtra Stores, rated 3.30/5 from 1,124 ratings. - Source: https://appshunter.io/ios/app/extra/id584430757/reviews - App overview in markdown: https://appshunter.io/ios/app/extra/id584430757.md - Rating breakdown: 5★ 502 · 4★ 120 · 3★ 83 · 2★ 73 · 1★ 346 ## What do users think of eXtra اكسترا? Overall sentiment: negative **Pros** - ⭐ Excellent service and treatment - 💰 Reasonable prices and good discounts **Cons** - 🚫 Poor after-sales service - 🕰️ Slow and laggy app performance - 🤖 Buggy and crash-prone app - 🔄 Frequent mandatory updates - 💳 Unfair return/refund policies - 🗣️ Unhelpful and unresponsive customer support **Commonly reported bugs** - Login issues and account management problems - Compatibility problems on newer devices - Frequent app crashes and freezes **Most requested features** - Improve search functionality - Add order tracking and after-sales support - Enhance app stability and performance - Streamline return and refund process ## Newest reviews (19 of 192) ### 2/5 — Jood gold *2026-04-28, version 11.2.15* After I logged in tried to purchase an item, my membership for jood gold didn’t show so I contacted the service center and I did all the things they asked and still didn’t help.now I deleted the app and installed it back and hopefully it will work. Guys you have to improve the app and suppose to show my membership for jood gold or silver as I log in and if the item it is not entitled then you should block jood from that particular item. ### 1/5 — عروض وهمية *2025-11-28, version 11.2.3* سعرها اكثر من السوق بكثيررر ### 1/5 — Fraud company *2025-11-06, version 11.2.0* Dear all, Never ever buy insurance their sales person will give false commitment for purchase of insurance, as they purchase the insurance you can get free upgrade iPhone whenever new one arrives during insured period, so when we go for claim they denies, they are not clearly stating anything during purchase but after purchase they will make you fool. (Whomever reading this please like this so that this will top of the list and may helpful whomever going to trap in future. ### 1/5 — Bad App *2025-10-15, version 11.1.7* Unable to search for anything in the app because when i type and press search, the app freezes and i have to close it from recent apps. Now instead of searching in the search box if i go to the category tab to search for certain thing, same thing happens. However the app works only if i search something on google and open the extra link from there. ### 2/5 — شراء اونلاين *2025-09-27, version 11.1.7* اسوء تطبيق تتعامل معاه لشراء عبر الاونلاين تعليق بشكل غيري طبيعي حتى الساعه ٢ في الليل يعني مافي ضغط وبرضو التطبيق سيى ### 1/5 — worst appp *2025-09-27, version 11.1.7* lagging appp very bad no speed not work searching i recommend noon is best ### 1/5 — ⠀⠀⠀ *2025-08-26, version 11.1.6* أزبل متجر أجنبي ممكن تشوفه في 2025 الى مابعد 2040 ### 1/5 — not satisfied *2025-07-31, version 11.1.2* Online customer service is useless if u have complain or follow up there no one u can ask in online delivery was so bad dont know when will you receive the order website is broken not working there more to fix to this company about online services!!!! ### 1/5 — Don’t recommend this app *2025-07-09* The “worse” app I’ve ever seen, you can barely login into your account, logging into Google or facebook doesn’t work, it seems they haven’t updated the app since 2010, laggy most of the times, and you can barely purchase any item with this app and for some reason their website also doesn’t seem to work **Developer response:** Thanks for pointing this out. We're actively working on improving speed and performance. Can you please let us know what device you’re using on WhatsApp through [920004123] or call our customer service at [920004123] to help you fix the issue faster. ### 1/5 — The worst app can be in a phone *2025-06-17, version 11.0.0* This is the worst app that can be in a phone. Stop bothering us by sending too many Usless and most annoying advertisements and notifications that we didn’t really want to have. Day and night, your app is sending. What is this ? ### 1/5 — I hope there is a score less than 1 to give *2025-05-30, version 10.0.5* Very weak support, very un realistic after sale services, communication channels are poor, i got my device replaced three times because of bad conditions of received item, extended warranty is fake, no preventive maintenance. After warranty support is too expensive without pre-agreement regarding expected efforts. Overall horrible experience. ### 1/5 — Updated version NOT WORKING *2025-05-29, version 10.0.3* The updated versionnis nor working multiples times I deleted and installed still not working. ### 1/5 — التطبيق سيء *2025-05-22, version 10.0.5* التطبيق اغراضه محدوده مره و فوق كذا الاسعار مرتفعه جدا انصحك لا تشتري منه بل اشتري من امزون افضل و احسن بمراحل ### 1/5 — Worst Customer Care ever *2025-05-12, version 10.0.5* After receiving the items there is no easy way to reach out to support!! You have to call them on the working hours not after 4pm!! And not on weekends and when I called I literally waited more than 13 min and still no answer so I hangup. ### 3/5 — Lack of Essential Product Information *2025-04-01, version 10.0.4* The app is generally good, but it lacks some important product details. For example, when browsing mobile phones, the processor type is not mentioned, which is crucial for users who care about performance. I hope the app team improves the listed details to be more comprehensive and accurate. ### 1/5 — NOT HELPFUL CUSTOMER SERVICE *2025-03-25, version 10.0.3* I ordered my products online. And they delivered me a different color of the phone. Chatted the customer service and was not helpful! Never again i will buy from you! ### 1/5 — Very bad retail store. معرض بيع اجهزة منزلية سيء *2025-03-19* Be carful brothers and sisters…when some device came to you broken or have any problem they will delay you for a weeks to make you despair of replacing the device and force you to accept maintenance for it. The slander here is how you buy a new device and they sell you a broken one. I am in my way to make dispute to Ministry of Commercial to I force them to teak the one broken and bring a device free from faults. انتبهوا من إكسترا… اولاً يتغافلك البائع ويوقعك على اشتراكات شرحها لك وابديت عدم رغبتك فيها. ثانياً اشتريت فرن وحينما وصل وجدته مكسور ومضى الآن عشرة أيام وهم يماطلون لعلي اقبل ان يتعمل له صيانة على الرغم من ان الفني قال ان سياسة الشركة تضمن لك ان تستبدله لك بواحد سليم. وقد قدمت شكوى ضدهم لوزارة التجارة. حسبنا الله ونعم الوكيل. **Developer response:** شكراً لك على ملاحظاتك. يرجى الاتصال بفريق خدمة العملاء على 8001240900 حتى نتمكن من حل مشكلتك والتأكد من حصولك دائماً على تجربة أفضل في المستقبل. ### 2/5 — ما أسامحكم *2025-03-12, version 10.0.3* اشتريت لاب توب ديل واستعنت بالموظف لأختيار كمبيوتر جيد لإستخدام طالب مدرسة وللأسف وصاني بشراء لاب توب رامته قليلة i3 الكمبيوتر بطئ وثقيل والله ما قدرت استخدمه له الان عندي 3 سنوات جديد اشتريته بحوالي 2000 ريال كرهت إكسترا بسبب هذا اللاب توب وبسبب الموظف الي للأسف أستغل قلة معرفتي لتسويق هذا الجهاز السيئ 😡 ### 2/5 — App Online *2025-02-18* Pictures on the app of the merchandise are terrible. Quality has declined. Pictures are so dark you can’t see the features. Seems like they don’t want you to see. **Developer response:** Thank you for contacting us. We always strive to provide the best experience for all of our customers. If you would like to speak with our customer service team, you can reach to us on 8001240900. ## Most critical reviews (10 lowest-rated) ### 1/5 — As usual terrible digital product *2026-08-02* Horribly buggy. I only use extra nobody else online has the same product **Developer response:** Thank you for contacting us. We always strive to provide the best experience for all our customers. If you would like to speak with our customer service team, you can contact us at 920004123. ### 1/5 — كثرة التحديثات *2026-07-30, version 11.2.20* التحديثات ممله ### 1/5 — Order not delivered and no support from Extra *2026-03-05, version 11.2.10* Order not delivered and no support from Extra ### 1/5 — Worst experience order onlie *2026-02-10, version 11.2.9* I order online and i pay cash..after that I suddenly receive email that my order was delivered but leterally never receive order because i put wrong contact number..im trying to fix the issue but nothings happen because the costumer service has no representative to assist..very bad experience ### 1/5 — Not buy anything again from extra very disappointed *2026-02-10, version 11.2.9* Very disappointed…whenever we purchase anything they offer new offers!! With extra charges n when we try to avail it they said it’s not included!!recently I bought Dyson airwrap with extra z waranty for that they took extra amount..after 1week the plug got some issue we claimed n they said it’s not in warranty you hav to paid extra amount…very much disappointed from the staff n services also…not buy anything from there in a life☹️☹️🥹 ### 1/5 — Worst customer service *2026-01-18, version 11.2.7* Big company that cannot train their staff with customer service. Its so annoying and stressful talking to their staff and customer service because they dont even know how to handle queries and inquiries. Waste of time talking to them. Surprisingly even on physical store their staff are rude. ### 1/5 — Poor delivery service for online order *2025-12-11, version 11.2.3* Please don’t opt for delivery services of extra. They charge 25SAR per delivery and delivery is done at late hours / outside working hours at office locations and tracking is really not possible! Very bad experience and they did not deliver as per the committee date! Charging 25 SAR for this kind of poor service is not acceptable. I will never use extra delivery services again! ### 1/5 — تجربة تحت الصفر *2025-12-04, version 11.2.3* شركة سيئه جدا لا انصح بالتعامل معهم ، خدمة بعد الشراء زباله. ### 1/5 — 👎🏻 *2025-12-03, version 11.2.3* عند الاسترجاع بيخصمون منك ٣٠ ٪؜ من مبلغ الشراء بسبب فتح الكرتون ### 1/5 — The warranty service very very bad. *2025-11-30, version 11.2.3* The warranty service very very bad. ## Most praised reviews (10 highest-rated) ### 5/5 — Great service *2026-03-29, version 11.2.12* I ordered the Lenovo loq 15 and it got delivered in just one day the laptop is amazing 5/5 in all aspects Thank you extra ### 5/5 — Nice apps for Online Electronics buying *2025-01-29, version 10.0.1* I am using this apps from last 3-4 years and purchased so many Electronics and found easy, comfortable, time saving and also good deal as well.. thanks Extra and keep going like this ### 5/5 — واحد يستخدم تطبيق يعني وش تشوف *2024-10-16, version 9.5.0* ماشاءالله تبارك الله على التطبيق أسعار كويسه و خصومات يعني حلوه ### 5/5 — الطبيق جميل *2024-08-25, version 9.4.0* التطبيق جميل ### 5/5 — ÑöûrMéètô *2024-06-02, version 9.0.3* الخدمة والتعامل جداً راقي وبالأخص فرع البديعة وقامت بخدمتي الأستاذه وفا رئيسة المبيعات والرد على كل استفساراتي ومساعدتي بنفسها ### 5/5 — Professional assistance during purchase *2024-04-01, version 9.0.0* A customer service staff named Mr. Khalid Fahad helped me out to decide meet my demands of food processors and shaving machine , staff was quite helpful and offered me opportunity to join Jood program , excellent and reliable service ### 5/5 — Love extra app and I always use it BUT *2024-01-03, version 8.0.72* Love extra app and I always use it, but the app keeps crashing and sending me to a webpage please fix this bug ### 5/5 — Great shopping experience nice app *2022-08-25, version 8.0.39* Have bought many items from extra. Quality, price and after sales service is very good. Would recommend to everyone to choose extra. ### 5/5 — Great shopping app *2021-11-18, version 8.0.26* I wasn’t gonna write a review but after reading too many negative reviews I felt that I have to. First of all, I agree with reviews that say bad customer service at the store but here we are reviewing the app. My experience with shopping with the app and the fast delivery has been more than amazing not to mention the great packaging. I purchased items and most were delivered before the expected delivery time. And the availability of things that can’t be found anywhere else and the great offers. ### 5/5 — Excellent Service *2021-09-24, version 8.0.22* Such a professional and excellent in dealing with customers especially Mr. Ahmed, the Sales Representative of TCL. Before I was not using TCL, but after his explanation and demonstration about TCL, I switched to it. Now I am using TCL TV. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*