# Extraco eBank — user reviews > 384 indexed App Store user reviews of Extraco eBank by Extraco Banks, rated 4.40/5 from 1,691 ratings. - Source: https://appshunter.io/ios/app/extraco-ebank/id1491516388/reviews - App overview in markdown: https://appshunter.io/ios/app/extraco-ebank/id1491516388.md - Rating breakdown: 5★ 1,286 · 4★ 169 · 3★ 54 · 2★ 55 · 1★ 127 ## What do users think of Extraco eBank? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Convenient and functional - 🔒 Secure with extra protection - 💡 Helpful scam alerts - 👍 Friendly and professional customer service **Cons** - 🐛 Occasional login issues - 🐛 Difficulty navigating bill pay - 🐛 Inconsistent user experience after updates - 🐛 Lack of detailed transaction notes - 🐛 Trouble depositing checks via mobile **Commonly reported bugs** - Frequent log-outs and password resets required - Mobile deposit feature not working consistently - Transactions not always displaying correctly **Most requested features** - Add built-in calculator - Improve transaction categorization and budgeting - Provide option for dark mode - Allow minors to deposit checks - Enhance transfer history and recurring payments ## Newest reviews (20 of 384) ### 4/5 — Extraco e-Bank *2026-07-21, version 10.0.260100* Great app. ### 3/5 — Freeze. *2026-06-24, version 10.0.260100* App is freezing up a lot. Don’t know if it’s the company or just the the App. ### 3/5 — Mobile deposit is unavailable *2026-05-22, version 10.0.260100* Still unable to deposit checks via camera assistance ever since upgrade ### 4/5 — Extraco Bank app *2026-05-19, version 10.0.260100* 5/19/26 I think the app is pretty good. User friendly and responsive to the accounts and loans. ### 2/5 — Auto Loan Banking *2026-05-14, version 10.0.260100* I only have this bank for my auto loan and the bank itself is meh, I never got paperwork in the mail they said they delivered even though my address on file is correct. The app itself is beyond frustrating to use, its definitely not like bigger banks and could definitely use an upgrade. I created my account to make payments but I can’t use the actual account to make a payment because I dont have an actual account with the Extraco bank I only have my auto loan with them. Theres no option to add another account or link a card of any sort. So i have to manually enter my bank information every single month to make a payment. Its beyond infuriating and time consuming. ### 5/5 — Sonny Motloch *2026-04-26, version 10.0.260100* Works Very Well for Me!!! ### 5/5 — I love online banking that I can do for my iPhone. It is so convenient and easy. *2026-04-15, version 10.0.260100* 10 ### 2/5 — Not great *2026-04-08, version 10.0.260100* Sign in errors, connectivity issues, options have changed to give less options than before. Unable to transfer customer to customer any longer. Needs major improvements please. ### 5/5 — Review *2026-04-07, version 10.0.260100* Very easy to use and understand. 5 stars ### 5/5 — Easy Peezy *2026-04-06, version 10.0.260100* Very good after to use brings up everything I need on the dashboard in a clear and precise way so I know what I’m doing. Thank you for making a great app. ### 5/5 — Great App *2026-04-01, version 10.0.260100* I love it that I can check my balance anytime and it is so easy to use. ### 5/5 — AWESOME APP *2026-03-30, version 10.0.260100* Five Stars ### 4/5 — I like the changes! *2026-03-26, version 10.0.260100* It is even more convenient and can access all aspects of the accounts listed in my on line banking. Now I wish that the account set up and on line banking listing would be available for each person on the joint banking account instead of only to the member who set up the original payee listing. This has made it so I have to take care of payments under my husbands account number. Years ago when we first began on line banking this was not known and so I began everything under my husbands name thinking it would all transfer over as It was a joint acct. I am the one who takes care of the budget and the bills and I have to login as my husband to do it. I believe it should not matter which one of us logs in. We should see the same things acct info and listings. ### 5/5 — Great app, Great bank *2026-03-20, version 10.0.260100* Everything you need and nothing you don’t ### 5/5 — GREAT *2026-03-19, version 10.0.260100* Very easy to use ### 5/5 — Excellent *2026-03-19, version 10.0.260100* Everything you need for banking. Super easy to use. ### 5/5 — Extraco bank on line *2026-03-18, version 10.0.260100* Thank you Extraco for making this app easy to use and for me i have everything i need access for. Quick and easy. No issues ### 5/5 — Great *2026-03-17, version 10.0.260100* Great App ### 5/5 — Scam Buster *2026-03-15, version 10.0.260100* Very informative scam alerts with cautions of acting too quick which is what the scammers want. Thank you for the awesome app. ### 5/5 — Shako789 *2026-03-14, version 10.0.260100* We love it for ease of use. ## Most critical reviews (10 lowest-rated) ### 1/5 — Daniel miller *2026-02-27, version 10.0.260100* It’s harder to navigate and has a lot more errors than the previous app. Do not like this app and I’m considering changing banks because of it. 25 year loyal customer ### 1/5 — Terrible customer service *2026-02-05, version 10.0.251100* O one can help no one makes you aware there are different rules even though the system prompts you to correct things a certain way that is not valid for a business account ### 1/5 — Bank app *2025-12-28, version 8.0.250701* Never works right ### 1/5 — Basic App *2025-11-01, version 8.0.250701* Don’t recommend ### 1/5 — American Consumer *2025-10-26, version 8.0.250701* Very poor, ### 1/5 — Terrible. *2025-09-06, version 8.0.250701* Terrible banking app ### 1/5 — So frustrating *2025-08-29, version 8.0.250701* So many changes that seem to continually make thing way more complicated ### 1/5 — Ms *2025-07-15, version 7.1.250500* Every time I get notification, I click on it , it will take me into accounts and I never know what the notification is about. Sometimes I receive notification by text message which says one request meets the criteria and will be acted upon. I never know what they are talking about even after going to the app. ### 1/5 — App *2025-05-07, version 7.0.51002* The app would be OK if you didn’t have to log out and log back in to see your updated balance. ### 1/5 — Terrible camera *2024-10-31, version 7.0.5909* Awful camera to deposit checks. Way to sensitive always rejects photo. Bank is America app is far superior!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great Job Downtown Lobby Personnel *2026-07-27, version 10.0.260100* Thanks so much!!! ### 5/5 — Great *2026-07-22, version 10.0.260100* Love the APP ### 5/5 — Review *2026-07-09, version 10.0.260100* Very professional bank tellers, analysts and administrators. Extraco works with you ### 5/5 — Thank y’all for your service *2026-07-09, version 10.0.260100* Online banking is amazing. The customer service is available 24hrs which makes traveling easier and secure. ### 5/5 — Customer *2026-06-29, version 10.0.260100* Love this app. Easy to use with great information. ### 5/5 — Love it *2026-06-29, version 10.0.260100* Easy to use! Has all the information I need. 😊 ### 5/5 — Extraco bank *2026-06-01, version 10.0.260100* Love Extraco’s friendliness, ease of doing business and great technology. ### 5/5 — Great App *2026-06-01, version 10.0.260100* Easy to use and navigate ### 5/5 — I love Extraco *2026-05-31, version 10.0.260100* I enjoy the Extraco mobile because it is easy to deposit checks, retrieve my monthly statements, and to pay and receive money via Venmo. I have banked at this location for over 40 years, even before Extraco. The employees and managerial staff has always been extremely friendly and helpful. ### 5/5 — Thank you *2026-04-28, version 10.0.260100* The app is so fast & easy. Thank you!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*