# ExtremeCloud IQ Companion

> Mobile app for onboarding and monitoring networking devices for IT professionals. (iPhone/iPad app by Extreme Networks, Inc..)

- Source: https://appshunter.io/ios/app/extremecloud-iq-companion/id1526789768 (this page in markdown: same URL + `.md`)
- Developer: [Extreme Networks, Inc.](https://appshunter.io/developer/364147816)
- Category: Productivity
- Price: Free
- Rating: 3.36/5 from 22 App Store ratings · 9 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 113 MB
- Languages: English
- Released: 2021-01-20
- Data updated: 2026-06-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/extremecloud-iq-companion/id1526789768/reviews.md

## What is ExtremeCloud IQ Companion?

The ExtremeCloud IQ Companion app provides onboarding and monitoring of networking devices from your smartphone. The app was designed to securely support both IT administrators and installers.
 
You can use this app to quickly onboard, monitor and troubleshoot access points, switches and routers. ExtremeCloud IQ Companion app supports the following features:
                               
• Launch ExtremeCloud IQ Companion  app with proper admin or installer roles
• Onboard Access Point (AP), Switches and Routers by scanning the device barcode or QR code. Or manually enter the serial number of the networking device
• Assign device to location and floorplans
• Assign device network configuration policy and device templates
• Verify cloud connection and status of the device
• Ability to remove, add or update a device
• Ability to change “Persona” across our Universal Hardware portfolio
• Remotely reboot a device
• Locate an AP by flashing the LED light
• Securely troubleshoot an AP using CLI commands  (Pilot subscription required)

## Key features

- Onboard APs, Switches, Routers
- Scan device barcode or QR code
- Assign devices to locations
- Apply network configuration policies
- Verify cloud connection and status
- Remotely reboot devices
- Troubleshoot with CLI commands (subscription)

## Recent user reviews (9 of 9)

All indexed reviews: https://appshunter.io/ios/app/extremecloud-iq-companion/id1526789768/reviews.md

### 1/5 — The absolute worst!

*2024-02-15*

I have not had worse customer service than from this company! Will never do business with them! 1 star for customer service, shady business practices and rude reps. When they get exposed, they stop responding. In all truth, the worst customer service of any place on this planet. Not even kidding! Wish there was an option to give them minus 5 stars!!!

### 1/5 — Update 4

*2023-04-28*

It's broken in many ways. Pointed many of them out in other reviews and it doesn't seem anyone is listening. Lets go Extreme.

Would also be nice if you bring back the ability to login with a master account if it has access to other pilot accounts. (even if the primary account is on connect)

**Developer response:** Thank you for downloading and using our app. We are constantly working on adding new features and capabilities as well as monitoring the app stability across all iOS platforms. Your requests were heard and support for wired devices as well as client information were added with Rel 3.0 We appreciate the feedback and look forward to hearing more form our users. 

Balian, users' response is very valuable to us and we are constantly listening to our users and work on improving the experience. Thank you again

### 1/5 — Useless

*2023-04-16*

I am not able to search for devices. Every time I do it, app closes. I removed the app and reinstalled. Same behavior. Impossible to use browser on a phone to make changes. Bottom line, access to a computer is essential to manage network.

**Developer response:** RGD41, did you try the latest version? Thank you

### 5/5 — XIQ makes my life easy.

*2022-11-01*

XIQ was great on its own.  This app makes it so much easier.

### 1/5 — Terrible

*2022-09-06*

They put more effort into the stupid animations than making basic functions work.

### 5/5 — Intuitive & convenient

*2022-09-02*

This app is super simple and powerful all at the same time.

### 1/5 — Potential

*2022-02-23*

The app crashes whenever I try to search for an AP.

I’ll start the search. Select the AP. The app will then crash. This has been recreated by my colleagues on their devices.

Does not seem to be Wi-Fi/network related.

**Developer response:** We are sorry you are facing issues with app usability, please try uninstalling the app and re-installing it. if issue continue please contact us at: https://www.extremenetworks.com/support/contact/?_ga=2.235092609.1495665127.1651711801-560206765.1651711801 

provide the following information: device model and ver, iOS ver, App version and we will get back to you.

### 1/5 — Needs work

*2022-02-02*

The app frequent quits on me during onboarding.  I am running iOS 15.3.

**Developer response:** We are sorry you are facing issues with app usability, please try uninstalling the app and re-installing it. if issue continue please contact us at: https://www.extremenetworks.com/support/contact/?_ga=2.235092609.1495665127.1651711801-560206765.1651711801 provide the following information: device model and ver, iOS ver, App version and we will get back to you.

### 5/5 — Amazing!

*2021-02-10*

I’ve been waiting for this for a long time and I gotta say… I’m not disappointed. Keep up the great work dev team! you knocked it out of the park on this one.

## Frequently asked questions about ExtremeCloud IQ Companion

### What is ExtremeCloud IQ Companion used for?

ExtremeCloud IQ Companion is used for onboarding and monitoring networking devices such as access points, switches, and routers directly from your smartphone. It simplifies device setup, configuration, and troubleshooting for IT professionals.

### How do I onboard a device with ExtremeCloud IQ Companion?

You can onboard devices by scanning their barcode or QR code, or by manually entering the serial number. The app then allows you to assign the device to a location and apply network configuration policies.

### Can I troubleshoot devices remotely with ExtremeCloud IQ Companion?

Yes, you can remotely reboot devices. Securely troubleshooting an AP using CLI commands is also possible, but requires a Pilot subscription.

### What devices are supported by ExtremeCloud IQ Companion?

The app supports onboarding and monitoring of access points (APs), switches, and routers. It also allows changing the "Persona" across their Universal Hardware portfolio.

### Is ExtremeCloud IQ Companion available on Android?

Based on the provided data, ExtremeCloud IQ Companion is supported on iPhone and iPod. Information regarding Android availability is not specified.

### How often is ExtremeCloud IQ Companion updated?

The latest version, 13.0, was released on 2025-09-15, indicating recent and ongoing development. This suggests that updates are released regularly to improve functionality and address issues.

### What is the user rating for ExtremeCloud IQ Companion?

ExtremeCloud IQ Companion has a rating of 3.4 stars from 22 ratings. This indicates a mixed user reception, with some users finding it effective and others experiencing issues.

### Does ExtremeCloud IQ Companion have ads?

No, ExtremeCloud IQ Companion does not contain advertisements. The app is free to download and use without any ad interruptions.

## Version history (last 5 releases)

### 13.1 — 2026-05-19

- Enabled Local Controller login
- AFC Anchor AP setting capability in controller (Anchor AP setup feature requires IQC version 10.19.01 or higher)
- Bug fixes

### 13.0 — 2025-09-15

- Added Client radio band information
- Added Autofill service
- Deprecated Copilot feature
- Bug fixes

### 12.2 — 2024-09-11

-Security Update Release- SSL certificate renewal
-Minor bug fixes

### 12.1 — 2024-08-23

Support for internal application authentication method changes and bug fixes.

### 12.0 — 2024-06-06

Allow Switch Lite configuration. - User can unbox and configure using Switch BLE.
Monitor role support.
WiFi AR enhancements
Bug fixes and UI improvements.

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## More apps by Extreme Networks, Inc.

- [eBits](https://appshunter.io/ios/app/ebits/id431917784)
- [Extreme Networks 360](https://appshunter.io/ios/app/extreme-networks-360/id1119623345)
- [ExtremeManagement ZTP+](https://appshunter.io/ios/app/extrememanagement-ztp-plus/id1439618874)
- [Extreme OmniWatch](https://appshunter.io/ios/app/extreme-omniwatch/id1461144442)
- [Extreme Proximity Assistant](https://appshunter.io/ios/app/extreme-proximity-assistant/id1534246013)

All apps by Extreme Networks, Inc.: https://appshunter.io/developer/364147816

## Related topics

[iq installer app](https://appshunter.io/ios/topics/iq-installer-app)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-02.*