# EY Mobility Pathway Mobile — user reviews > 109 indexed App Store user reviews of EY Mobility Pathway Mobile by EY Global Services Limited, rated 2.20/5 from 89 ratings. - Source: https://appshunter.io/ios/app/ey-mobility-pathway-mobile/id1442863479/reviews - App overview in markdown: https://appshunter.io/ios/app/ey-mobility-pathway-mobile/id1442863479.md - Rating breakdown: 5★ 16 · 4★ 5 · 3★ 7 · 2★ 11 · 1★ 50 ## What do users think of EY Mobility Pathway Mobile? Overall sentiment: negative **Pros** - 💡 Good concept - 👍 Calendar improving yearly - 👍 Documents access easier - 👍 Consent and upload easier **Cons** - 🐛 Frequent crashes and freezing - 🐛 Login issues (Face ID, SSO, password) - 🐛 Poor performance and slowness - 🐛 Inconsistent access and reliability - 🐛 Non-intuitive and complex UI - 🐛 Location capture not working - 🐛 Calendar entry issues - 🐛 App not optimized for mobile - 🐛 Excessive permission requests - 🐛 Data loss on uninstall - 🐛 Poor customer support - 🐛 Outdated design - 🐛 App not working at all - 🐛 Tedious and time-consuming **Commonly reported bugs** - Application crashes regularly - Face recognition deactivates randomly - No pasting possible for password and username - Automatic location capture does not work - Keeps freezing and hanging - Inconsistent access to OneDrive Personal Vault or iCloud Drive - Cannot login with SSO - App asks for login/password even with biometric enabled - Gesichtserkennung funktioniert nicht - Tägliche Erinnerungen ohne neuen Inhalt - 4-5 malige Abfrage beim Einloggen - Kalenderänderungen mit dem Finger sind Glücksspiel - Spracheinstellung springt zurück auf Englisch - Login page doesn’t take credentials - Documents fail to save - Sends push notifications to record location repeatedly - Login w/ Face ID not working, password needed every time - Warning for location service all the time - Strange Error Codes upon login with Face ID - Login is a disaster - Password and Face ID settings not remembered - Confirming location from alert rarely works - Face ID does not work reliably - App logs out every time - App does not tie in with Apple to use saved passwords - App hangs up constantly - Forgets Face ID and language setting - Button to approve terms and conditions off screen - Login forgotten, password not recognized - App logs out every time - Does not tie in with Apple to use saved passwords - App hangs up constantly - Forgets Face ID and language setting - Button to approve terms and conditions off screen - Login forgotten, password not recognized - App crashes permanently - App stuck at 'synching' - Calendar clears dates out, jumps out of program - Save button generally does not work in calendar - Auto location aspect does not work - Face ID does not work, need to log in every time - Location tracking doesn’t work - App feels like it was developed in the 1990s - Does not remember password and username - Does not consistently work with facial recognition - Never sends an authentication code when requested after uninstall - Fragt permanent nach dem Standort - Location tracking became non-functional with latest update - No link to proceed is clickable on consent page - App not written for mobile phones, just a browser - Face ID keeps disappearing - Application may need to be reinstalled when traveling across timezones - Login per FaceId not triggered regularly - No option to use Okta/SSO - Documents fail to save - Sends push notifications to record location multiple times a week - Difficult to use, bad design - Calendar entries near impossible to make - Login spins and spins - Frequently forgets face - Reminds to log location within an hour of logging location - Constantly requires logging in, cannot retain credentials - Face ID option doesn’t stick - Calendar freezes when setting new location - Need to manually enter password after fingerprint login - App shuts down when capturing location for calendar - Calendar is impossible to update due to accuracy requirements - Menus don’t work - Drop down menus unselectable - App always shuts down when capture location for calendar - Calendar is more cumbersome than prior version - Location capture does not seem to work - App demands all access but does not function - Previous Global One Tracker APP was easier to use - Cannot be registered on more than one device - App crashes when uploading documents directly from iPad - Automatic detection of location and calendar entry does not work - Documents marked as read do not prevent further reminders - App starts up with errors - App freezes after login - Input buttons inoperable 50% of the time - Re-entry requires device reboot - Long time lag before authentication codes are sent - Buttons react poorly or not at all - EY GlobalOne Tracer App (Calendar App) not working since 11.12.2020 - Location capture does not work - App crashes when uploading documents **Most requested features** - Improve app stability and reliability - Fix Face ID and biometric login issues - Optimize app performance and loading speed - Improve calendar functionality and usability - Streamline the login process - Make the app more user-friendly and intuitive - Address location capture issues - Reduce permission requests - Ensure data is saved properly - Provide better customer support - Update the app's design - Improve SSO/Okta integration - Make the app truly native and not a web portal copy ## Newest reviews (15 of 109) ### 1/5 — Katastrophen-App *2025-08-07, version 3.1.1* Gesichtserkennung funktioniert nicht und ich muss trotzdem immer User und Passwort eintippen. Tägliche Erinnerungen und beim Check ist dann nichts Neues zu finden. 4-5 malige Abfrage beim Einloggen, die automatische Ortserkennung zu akzeptieren oder abzulehnen und es gibt keine Möglichkeit dies abzustellen. Kalenderänderungen mit dem Finger sind meist ein Glücksspiel, da die Felder so klein sind. Immer wieder springt die Spracheinstellung zurück auf Englisch beim nächsten Einloggen. Selten so ein schlecht programmiertes User Interface gesehen. ### 1/5 — More challenging than ever *2025-07-12* Good concept. Poor user experience. ### 1/5 — What is its purpose? *2025-06-09, version 3.1.1* I get tons of notifications and all send me to a login page which doesn’t take my credentials…ever. ### 1/5 — More challenging than ever *2025-06-01* Good concept. Poor user experience. ### 1/5 — Doesn’t work at all *2025-05-20, version 3.0.1* Absolutely disfunctional and useless. How can it be that stays like that for months? ### 1/5 — Furchtbar… *2025-05-06, version 3.0.1* Schreibe selten Bewertungen. Allerdings bekommt EY sehr viel Geld für von meinem Arbeitgeber gezahlt, um unheimlich viel Arbeit abzuwälzen auf die Nutzer. Und dann lässt man Apps erstellen, die noch mehr Arbeit erzeugen und komplexe Vorgänge noch schwieriger gestalten. Unglaublich wie hier Zeit und Geld verschwendet wird. Mögliche Verbesserungen der App: Anmelde-Prozess, Ladegeschwindigkeit im Backend (gleichzeitige Nutzung mehrer Anwender???), Design und Menüführung & bitte keine Papierprozesse 1:1 digitalisieren… ### 1/5 — Login w/ Face ID ist working and Passwort needs to be typed in every time *2025-04-19, version 3.0.1* Login is still not working well. Every time is a new log needed and Face ID doesn’t work. Warning for location service all Time time. Why is it not enough location only when in use. ### 1/5 — How can you create such an app? *2025-03-23, version 3.0.1* Strange Error Codes upon login when using Face ID. Slow. It’s nothing but a interface to their website-no benefit over opening the mobility pathway website in any browser. In short: useless ### 1/5 — EY in it‘s best *2025-03-21, version 3.0.1* This app shows clearly the non competency of EY IT. So many things complicated or not stable. Login is a Desaster. But the most worry the data they want access to. Photos location and the best your movement data. What non compliance. ### 1/5 — One star is even too much *2025-03-14, version 3.0.1* Crazy requirements for tracking information. Password and Face ID settings are not properly remembered, manual logins required. ### 1/5 — Confirming location *2025-03-08, version 3.0.1* When asked to confirm my location from an alert received from the mobility app, it rarely works. I almost always need to start the EY Mobility Pathway application directly. ### 1/5 — No real advantage *2025-03-01, version 3.0.1* Can be done much better.. ### 1/5 — Funktioniert nie *2025-02-18, version 3.0.1* Fliege ständig raus, werde de-listed, password wird nicht erkannt… ### 2/5 — Who made this app? *2025-02-18, version 3.0.1* Why does the app log you out every time & also not tie in with Apple to actually let you used saved passwords? Having to type out emails and passwords, click through every bit of T&C. Tedious ### 1/5 — Völlig instabil, unbrauchbar und anstrengend! *2025-02-16, version 3.0.1* App hängt sich ständig auf, vergisst Login / Face-ID und Spracheinstellung - einfach nur nervig und anstrengend. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst online tax questionnaire ever *2026-06-07, version 3.1.2* I am working with this tool since years, it has been updated several times and never was getting more reliable. I don’t talk about the design of the tax questionnaire. Simply the technical non reliability is a nightmare. 85% of the time you have problems even accessing the tool, be it through browser or app (app reliability though is somewhat better). I cannot imagine how the EY top management can accept such a bad tool, I know from others using the tool they must have tons of complaints. I guess most users would if they were to choose their tax support opt for another company just because online tools work much better. ### 1/5 — Poor performance, instability *2026-05-24, version 3.1.2* The application crashes regularly, face recognition deactivates randomly, no pasting possible for password and username ### 1/5 — Bad experience *2026-05-23, version 3.1.2* Lot's of bugs. Choppy experience ### 1/5 — Very poor experience *2026-04-19, version 3.1.2* Automatic location capture does not work ### 1/5 — Worst user experience ever *2026-03-30, version 3.1.2* No reason the app needs background location or network device access but keeps prompting for it. Keeps freezing and hanging all the time. Has no consistent access to OneDrive Personal Vault or iCloud Drive. And many more issues ### 1/5 — Performance *2026-02-01, version 3.1.2* Bad on mobile ### 1/5 — Never works *2026-01-31, version 3.1.2* Terrible. ### 1/5 — VF *2026-01-25, version 3.1.2* Unusable… ### 1/5 — Bad from the start *2025-12-17, version 3.1.2* Cannot login with SSO ### 1/5 — SOS *2025-11-29, version 3.1.2* Inconsistent ## Most praised reviews (10 highest-rated) ### 4/5 — Face ID does not work *2025-02-19, version 3.0.1* In general I like the app but since Face ID does not work reliable I need to sign in every time. This is kind of annoying. ### 4/5 — Works best for Calendar and Documents *2021-03-25, version 2.0* Calendar - improving every year. New option in bulk mode is definitely good. Documents access, consents and upload of docs is easier. Little slow and not a native app. Works except for Questionnaire. ### 4/5 — App is awesome *2021-02-05, version 2.0* Lovely this app. Change language not working in setting page. Kindly update it. ### 3/5 — Could be great *2023-09-22* Good app. Could be great if they work the bugs out of it. Basics. Logging in. Retrieving password. Gets buggy when traveling. ### 3/5 — Tracker *2023-08-18, version 2.3* Does the job ### 3/5 — Confirming location *2023-02-21, version 2.3* When asked to confirm my location from an alert received from the mobility app, it rarely works. I almost always need to start the EY Mobility Pathway application directly. ### 2/5 — Poor integration into iOS *2025-12-01, version 3.1.2* Even though biometric login is enabled the app asks for login / password ### 2/5 — Too slow, too complicated *2025-05-29, version 3.1* I am still a bit disappointed how an app could be so poor in UX and technical implemented, that it is from abroad really an issue to do the necessary stuff (so, even it is only the care of the calendar - what makes it even a worse experience). ### 2/5 — Time to release an update *2025-04-09, version 3.0.1* Non-intuitive interface. Need to log in manually twice a day. Inconvenient. ### 2/5 — Okay *2025-02-20, version 3.0.1* complex --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*