# EY Navigate — user reviews > 19 indexed App Store user reviews of EY Navigate by EY Global Services Limited, rated 2.10/5 from 34 ratings. - Source: https://appshunter.io/ios/app/ey-navigate/id1500892298/reviews - App overview in markdown: https://appshunter.io/ios/app/ey-navigate/id1500892298.md - Rating breakdown: 5★ 8 · 4★ 0 · 3★ 1 · 2★ 4 · 1★ 21 ## Newest reviews (5 of 19) ### 1/5 — Account integration broken *2024-05-22, version 1.0.7* I can't get any connections to any institution to work. Says the connection failed due to internal error. ### 1/5 — Account integration broken *2024-05-12* I can't get any connections to any institution to work. Says the connection failed due to internal error. ### 1/5 — App not user friendly *2023-09-08* When dealing with your financial information, one expects an app to be void of glitches and involuntary actions that cause trust issues, especially in a scam and hacker prone world. Unfortunately this app lacks basic functions like a back button, user friendly menu and it randomly logs you out. Also when linking your private bank accounts, the information is not displayed immediately (still waiting) which causes concern about PII safety. Hopefully the browser will be better as another reviewer suggested, otherwise I will have to delete my account altogether. ### 1/5 — Horrible App *2023-04-19, version 1.0.4* I use the internet website for retirement planning and I like it. This app, however, has terrible navigation issues. Somehow I found the retirement planning tool once, but have not been able to find it again. And there is not back button when you navigate to a different area of the app. You can only close it which does not take you back to where you previously were. It defaults to a dashboard which shows nothing for me. I would not recommend this app. Use the website instead. ### 1/5 — Doesn’t sync to my credit union *2021-10-12, version 1.0.4* The app won’t sync with my credit union account. ## Most critical reviews (10 lowest-rated) ### 1/5 — App requests update upon download *2024-09-24, version 1.0.8* Can’t even use the app. Requires a download and I just downloaded. ### 1/5 — Did not fix update problem : ( *2024-09-24, version 1.0.8* App will not update and will not allow login ### 1/5 — Terrible *2024-09-24, version 1.0.8* There are so many bugs in this app. Also UIs are not user friendly. It was showing there are updates in appstore and even after I downloaded the latest version, still “updates available” dialog box keep appearing without allowing me to log in. ### 1/5 — Doesn’t work *2024-09-17, version 1.0.8* I can’t even pass the login page ### 1/5 — App no longer works *2024-08-05, version 1.0.7* This was a great app until recently. It worked well and was easy to use. Now it just keeps saying to update to the new version. There is no update and it will not longer recognize my user name and password. This makes me worry that the app has been compromised. ### 1/5 — App no longer works *2024-07-28, version 1.0.7* Every time I open the app it tells me I need to update to a new version. When I click to do that & go to the App Store there is no new version. I messaged the company to let them know, but that was at least a couple of weeks ago & while they said they were investigating nothing has changed & I haven’t heard back again. The app was helpful when it did work but now it’s just a waste of space. The app doesn’t work in my phone or my iPad. ### 1/5 — Completely useless *2024-07-24, version 1.0.7* App says need to update and sends me to App Store. App Store shows no update. Removed app. Added back from App Store. Same result. Totally worthless. ### 1/5 — No update on appstore *2024-07-23, version 1.0.7* Unable to log in. Keeps telling me I need to update the app. ### 1/5 — Says update, but no update in app store *2024-07-19, version 1.0.7* Like other reviews, the app can’t be used. Up until a month or two ago, this was handy. Now the initial splash screen when opening says there is a new app, and links back to App Store. But the App Store doesn’t have an update, so you’re stuck in a loop and can’t access your data. ### 1/5 — Asking to update version *2024-07-17, version 1.0.7* Asking to update version. Just takes one back to signing screen over and over. ## Most praised reviews (4 highest-rated) ### 5/5 — Easily connects to my web profile *2024-01-16, version 1.0.6* I really appreciate how this app makes me think about on the spot purchases. Also a great way to communicate with my planner. ### 2/5 — Janet *2024-08-05, version 1.0.7* The app has been in a vicious cycle of looping between the update and actually opening and using the app. This has been going on for WEEKS! No explanation and no information as to when it will be fixed! I am able to get into my account on the internet but it takes considerably longer. Very disappointing! ### 2/5 — Not Usable *2024-07-25, version 1.0.7* As of writing this, app constantly asks for an update that does not exist and prevents logging in. ### 2/5 — Can’t Use Unfortunately *2024-07-13, version 1.0.7* Every time I try log into the app it tells me that there’s an update that I must complete before I can access the app, however every time I click to update it I get brought to the Apple Store where there is no update to be found for the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*