# Eye4 — user reviews > 291 indexed App Store user reviews of Eye4 by Shenzhen Vstarcam Technology Co., Ltd., rated 4.40/5 from 2,031 ratings. - Source: https://appshunter.io/ios/app/eye4/id642266858/reviews - App overview in markdown: https://appshunter.io/ios/app/eye4/id642266858.md - Rating breakdown: 5★ 1,483 · 4★ 224 · 3★ 82 · 2★ 65 · 1★ 177 ## What do users think of Eye4? Overall sentiment: negative **Pros** - 🚀 Easy to set up - 👍 Good video quality - 🔒 Reliable security camera - 🚀 Responsive app **Cons** - 🐛 Frequent disconnections - 🐛 Buggy app updates - 🔒 Privacy concerns - 👎 Poor customer support - 🐛 Unstable app performance **Commonly reported bugs** - App crashes on launch - Unable to connect to camera - Recorded videos not saving properly - Notifications not working **Most requested features** - Option to delete multiple recorded videos - Ability to configure motion detection sensitivity - Improved notification system - Time/date stamp on recorded videos ## Newest reviews (16 of 291) ### 4/5 — Good Functionality *2026-05-20, version 5.7.8* Wish the laser didn’t automatically turn on when opening the camera view from list. Good app otherwise, and the motion detection/ human tracking is pretty responsive unlike other apps. ### 3/5 — Не оплачивается облако *2026-01-25* Приложение работает не плохо, да иногда долго подключается к камере, но последний месяц невозможно оплатить облачное хранилище ### 2/5 — 移動探知反応レベルの変更が出来ない *2025-12-08* Ios18.7.2で使用しています。 録画モード「移動探知録画」にしており、｢移動探知反応レベル｣で｢高い｣にしたいのですが、何度設定しても「中」に戻ってしまい困っています。 どうすれば良いでしょうか？ **Developer response:** Hello, you can communicate with us by email, we will solve your problem。Please mail me at support@vstarcam.com with more details of the issue or chat with us at our working time please.Our working time is from Monday to Friday, 8:30--12:00 AM and 13:20-17:50 PM (UTC/GMT+08:00). For better communication, please contact us during our working time. ### 3/5 — Проблема с оплатой *2025-07-10* Оплатил и ни чего не увидел ### 2/5 — Не приходят уведомления *2025-07-06* Настраивала несколько раз, привязала почту, но всё равно не приходят уведомления ### 4/5 — Нет видео *2025-06-29* Не загружается видео события! Само сообщение и превью есть но видео не загружается 🤷‍♂️ ### 2/5 — 有料でクラウド買ったのに *2025-03-04* 全然みれない。ずっとグルグルしてて保存されてる映像一切確認できない。 ### 3/5 — App not working *2025-02-05, version 5.7.8* I have had two cameras for years and they worked great. Now the app will not open or let me login. Did this company close ? ### 3/5 — パソコン版 *2025-01-07* パソコンに録画した映像、バスターカムから見てもソフトが固まる パソコンに保存したファイルもまともに見れない AVI形式に戻して欲しい **Developer response:** こんにちは、この問題については、メールでお問い合わせください。メールの内容に質問とカメラのUIDを含めてください。 メール番号liaoyuanyuan1452@dingtalk.com ### 2/5 — No way to remove shared users *2024-12-30, version 5.7.8* There’s no way to remove shared user, this is a big problem upon security. Hope you developers can make this function work then I will give you a update on my review. Thank you. ### 3/5 — Stability *2024-12-09, version 5.7.8* ค้างบ่อยมาก ช้ามากด้วย ### 3/5 — Ne fonctionne plus *2024-12-03, version 5.7.8* Depuis la dernière mise à jour de IPhone, l’application ne fonctionne plus 😕 ### 4/5 — Zoom bar. *2024-11-03, version 5.7.8* Overall okay but PLEASE can there be an option to remove the zoom bar from the right hand side of the screen when viewing cameras in full screen landscape mode? It just gets in the way and serves no real purpose. ### 1/5 — Glitchy *2024-09-13, version 5.7.8* The app is very glitchy and connection times out all the time and I’ve tried customer service and they ask me to download another app which is kinda sketchy that they have two apps that do the same thing. Also find it very odd there hasn’t been an update in over a year. ### 1/5 — セキュリティが全くない *2024-09-13* スマホ以外の他のiPadで見ても、パスワード変えたのに見える。セキュリティが全くない。 盗撮されていてもおかしくない。なぜこうなるのか？スマホとiPadと同期してるから両方のパスワードが違っていても見えるのか？ ### 1/5 — Smart Lamps descontinuado *2024-07-23* Eu usava as smart Lamps e simplesmente não dá para adicionar mais. Tenho duas, viraram lixo ## Most critical reviews (10 lowest-rated) ### 1/5 — Не работает *2026-08-02* Бесполезное приложение, всё висит ни чего не работает ### 1/5 — Проблема оплаты облака *2026-01-18* Оплата облака не происходит. Значок грузиться постоянно висит. Устраните ошибку пожалуйста ### 1/5 — 開かない *2025-11-26* 今日開いたらログイン画面になっていて、ログインボタン押そうとしても何も反応しない 早く改良してください ### 1/5 — 全然ダメ *2025-07-30* ずっとオフラインで見れない。無駄金。絶対買わない方が良い。 ### 1/5 — Обман *2025-07-22* Похоже ввели санкции и отключили данное приложение в России ### 1/5 — No longer records to card *2025-01-03, version 5.7.8* My camera no longer records events to the micro sd card I tried to reach customer support which is only a bot and then they send me a bot in Chinese? Time to switch back to RING ### 1/5 — Sooo bad *2024-11-15, version 5.7.8* It was really bad because when I was 5 minutes away from the camera it takes a very long time to load and a bad guy could rob me ### 1/5 — Caméra ne se connecte plus. *2024-11-01* En lisant les commentaires je constate que je ne suis pas le seul dans ce cas. Ma caméra a très bien fonctionné pendant 6 mois et depuis il m'est impossible de la reconnecter malgré de nombreuses tentatives alors qu'elle s'était connectée sans difficultés. Par contre les demandes incessantes demandant de s'abonner au "Cloud" se renouvellent constamment ! ### 1/5 — No storage after paying! *2024-10-10, version 5.7.8* I bought this camera over a year ago. It worked great for almost a year, then one day it stopped storing footage. I paid for a storage plan and then it won’t activate. The money was deducted from my account and apple reimbursed me the 1st few times it double charged me but then I tried it again months later and it still won’t work and store any footage. It keeps taking my money but I get no results…and now apple won’t reimburse me. I ask for help with the chat but they never answer and there is no way to contact any actual person. ### 1/5 — 10日ぐらい前から急に見れなくなった *2024-10-03* 急にカメラがうつらなくなり、カメラとWi-Fi両方再起動しても繋がない。 リセットしたら、今度はカメラがWi-Fiにつながらない。 どーゆー事？ ## Most praised reviews (10 highest-rated) ### 5/5 — Great cat eye spy *2026-05-17, version 5.7.8* My wife and I work all day everyday and we have two cats. We like to check in on them just to make sure that they’re okay. The eye4 camera is great for that. We can even use the laser light to play with them for a sec. It’s great ### 5/5 — Yosef *2025-11-22, version 5.7.8* 10 ### 5/5 — TO MUCH CLUTTER SAVED ON THE CLOUD ACCOUNT *2025-03-05, version 5.7.8* I love the app but it’s not allowing me to delete from the saved footage’s from the cloud account. Please explain how to delete ### 5/5 — Good quality *2024-08-24, version 5.7.8* Highly recommended ### 5/5 — Stopped Working *2023-01-29, version 5.7.4* My app is no longer working. When I open it now the screen is frozen. I can not login, I can’t doing anything because it doesn’t respond. I’m using iPhone 14 Pro Max using IOS 16.3. I really need to get this working ASAP. You can contact me anytime if more information is needed. ### 5/5 — Secruity *2023-01-04, version 5.7.4* awesome video and great picture ### 5/5 — Camera *2022-10-27, version 5.7.3* Eye4 is a very useful camera. I can check on my pets while away from home. I see, hear, talk and take pictures with Eye4!! I recommend Eye4 for all surveillance needs‼️ ### 5/5 — Unable to add device from eye4 app *2022-07-20, version 5.6.9* I bought a C26S IPCAM from Hong Kong. The shop showed me how too add device to my iPhone. When I come back to California, trying to add the same cam by following the same procedures, failed all the time keep saying incorrect password. I have entered factory default password 888888. ### 5/5 — Very reliable *2022-04-16, version 5.6.7* Always ready and available for use ### 5/5 — Mr Johnro Melbraem *2022-02-05, version 5.6.7* Very accurate and clear recording all the facilities in cameras functions are perfectly good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*