# EyesPool Connect — user reviews

> 14 indexed App Store user reviews of EyesPool Connect by Hayward.

- Source: https://appshunter.io/ios/app/eyespool-connect/id1563116787/reviews
- App overview in markdown: https://appshunter.io/ios/app/eyespool-connect/id1563116787.md

## Newest reviews (2 of 14)

### 1/5 — No power and mode shift buttons working.

*2024-08-25, version 1.3.2*

No support or quick solutions to feedback. Its been close to 3 weeks without a functioning way to turn off and on the heat pump remotely via the app as it’s greyed out. 

This app is very outdated and needs improvements. 
It is 2024 why is it so hard.  Wouldn’t recommend hayward products or heat pumps because its a far from enjoyable experience after purchasing they products.

### 1/5 — Échec connexion

*2023-09-16, version 1.3.1*

La connexion avec la pompe à chaleur marche une fois sur 10!

## Most critical reviews (10 lowest-rated)

### 1/5 — Wi-Fi won’t connect

*2026-08-13, version 1.3.9*

Have not been able to connect to WiFi- it does not find any available connections. Useless.

### 1/5 — Terrible app

*2026-04-06, version 1.3.6*

The app has no support features of any meaning, I have added a device and followed all the steps multiple times accept when it takes me back to ‘my devices’ there is no new device. Even there website has terrible support features.

### 1/5 — Useless

*2026-03-20, version 1.3.6*

Have not been able to connect my pool heater to wifi. This is a useless app.

### 1/5 — Terrible and frustrating! I award it NO stars.

*2025-10-23, version 1.3.6*

This is the worst app I have ever experienced in 40 years. Instructions are worthless. I will never recommend this company to anyone. And I will certainly never buy their products again. Shame on you.

### 1/5 — Très aléatoire

*2025-07-08, version 1.3.3*

Marche 1 fois sur 10.
Déçu d’avoir acheté Hayward

### 1/5 — À améliorer

*2025-07-02, version 1.3.3*

Obliger de recommencer 10 fois pour se connecter, se déconnecte régulièrement, aucune explication sur le fonctionnement et l’utilisation de l’application.

### 1/5 — Vraiment nul

*2025-07-02, version 1.3.3*

Cet application a été créé par des gens qui ont autre chose qu un cerveau dans la tête

### 1/5 — Bad update

*2025-05-29, version 1.3.3*

The App doesn’t connect anymore after this last update

### 1/5 — No connexion anymore

*2025-04-25, version 1.3.3*

Since the last update, my device doesn't appear anymore !! And I don't know how to reconnect !! :-(

### 1/5 — Connections

*2025-04-05, version 1.3.2*

Connections compliqué à obtenir, se déconnecte régulièrement

## Most praised reviews (2 highest-rated)

### 3/5 — Latest update

*2026-07-18, version 1.3.9*

I got my heater the day after the latest update. Can’t connect to wifi or Bluetooth. Any update or fix for this?

### 2/5 — Manual?

*2025-10-17, version 1.3.6*

Can’t find any instructions on how to use this app, nor any legend for what the icons mean. Makes it kinda difficult to use!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*