# EZ Receipts — user reviews > 460 indexed App Store user reviews of EZ Receipts by HealthEquity, rated 4.60/5 from 77,832 ratings. - Source: https://appshunter.io/ios/app/ez-receipts/id412650768/reviews - App overview in markdown: https://appshunter.io/ios/app/ez-receipts/id412650768.md - Rating breakdown: 5★ 63,628 · 4★ 7,822 · 3★ 2,244 · 2★ 965 · 1★ 3,173 ## What do users think of EZ Receipts? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient receipt submission - 💡 Helpful for tracking balances and claims **Cons** - 🐛 Login issues and unreliable authentication - 🐛 Buggy app with crashes and freezes - 🐛 Inconsistent and poor image upload quality - 🐛 Lack of functionality compared to website - 🐛 Confusing and unintuitive user interface **Commonly reported bugs** - Face ID and password login not working - Repeated password resets required - Inability to view submitted receipts - Claims disappearing or not being processed - Incompatibility issues with certain devices **Most requested features** - Add notes field for claims - Allow uploading of related statements/bills - Improve receipt photo cropping and submission - Provide better guidance and instructions - Integrate website and app functionality ## Newest reviews (20 of 460) ### 2/5 — App Does Not Work *2026-08-20, version 7.5.1* The app will not let me log in. It makes it hard to track your transactions. This app needs to be revamped ### 2/5 — Painful process and frustration with the app *2026-08-16, version 7.5.1* Frequently logs you out and requires updates. The process of getting all the paperwork they want for reimbursement is also painful! A vague 1 line comes back as to why they do not accept the submission. ### 1/5 — Shouldn’t need a separate app for this *2026-08-16, version 7.5.1* Health equity needs to align their apps so that they don’t have to constantly fix bugs on this one ### 1/5 — App wont let you enter password so its impossible to log in *2026-08-15, version 7.5.1* The app only lets you enter your log in info but wont let you enter the password so its impossible to log in. Developers needs to fix this ASAP ### 1/5 — Passkey issues *2026-08-14, version 7.5.1* Stuck in an endless loop to setup a passkey every single time. I have like 5 passkeys setup, and the app always shows an error saying no passkeys found. Unable to log in because how they enforce passkeys. Completely ridiculous. Clearly this company doesn’t know how to implement passkeys correctly. ### 1/5 — Worst app to be developed *2026-08-11, version 7.4.3* Camera won't take pics the app will actually accept. Horrible app. ### 2/5 — Login *2026-08-11, version 7.4.3* It used to be easy. Each time you upgrade you just make more difficult to login and this time it is also more difficult to navigate the app. ### 1/5 — WONT OPEN *2026-08-10, version 7.4.3* Worst app ever. It won’t even open now. Just one more angle from which they try to keep the money you paid in to care for your family. ### 2/5 — Support help *2026-08-06, version 7.4.3* How do I get in touch with support? Half the stuff on the app does not work? ### 1/5 — Unable to Log In With App *2026-08-04, version 7.4.3* This app does not show the password option. I can only enter my user name and when I press continue it says that I am unable to login because I must also enter the password but that field does not show up. What a pain!! ### 1/5 — Login issue *2026-08-02, version 7.4.3* It never works properly. In the latest version it only shows the place for username not password and doesn’t login as it needs to enter username and password at the same time. Totally useless app ### 1/5 — Error message logging in *2026-08-02, version 7.4.3* There has been an error message when attempting to log in for weeks now. No acknowledgement of the problem on the desktop website that the problem is known nor has there been any communication that it is being worked on. ### 1/5 — Scam Artists *2026-07-29, version 7.4.3* Just one of many scam parts of the U.S. healthcare system. They will find any and all reasons to reject your receipt, then the company gets to keep money that YOU PAID into an FSA. And we just accept it. ### 1/5 — Passkey setup *2026-07-29, version 7.4.3* Why do you need government ID for a pass key setup? App is not easy to use. Unable to login without passkey and passkey set up is not easy one. ### 2/5 — Needs significant improvement *2026-07-28, version 7.4.3* The receipt capture process needs significant improvement. It keeps telling me to get closer to the receipt, but in order to do so, if cuts off half the receipt. Hasn’t worked well for a very long time. ### 1/5 — Can’t read clearly submitted receipts *2026-07-28, version 7.4.3* I’m constantly sent notices to submit receipts for items that I have already submitted clearly visible receipts. There is no explanation as to why they couldn’t process the receipts, just more demands for receipts again and again. There is no help offered either. When trying to get help, the link doesn’t work. ### 1/5 — You broke the login screen *2026-07-28, version 7.4.3* Recent update broke the login screen on iOS - there’s nowhere to enter password. It was always clunky having to log in and out to upload multiple receipts/documentation. Just use the website. ### 1/5 — Awful authentication *2026-07-27, version 7.4.3* I find this app particularly frustrating. I always have log in issues. When I know both my login name and password, the app will seemingly block me for no reason. Spent 15 minutes this morning being forced to attempt to set up a passkey for which scanning your drivers license is required. Failed 3 times, for reasons I cannot comprehend. I have set up passkeys for other sites and not been require to scan my drivers license. So, I have just been forced to provide personal documents and a face scan to a completely incompetent app, and it still won't let me access my account. If and when I do gain access, I'm just going to quit the program. The tax savings of programs like this are so labor intensive as to be worthless. Working people are forced to jump through hoops for trivial tax savings. Just infuriating. ### 1/5 — Terrible UI *2026-07-21, version 7.4.3* Just terrible. ### 1/5 — Not able to submit claims *2026-07-21, version 7.4.3* The app says I am ineligible to submit receipts or claims. Isn’t submitting claims and receipts the entire point of this app?? There is no details on why, despite having money in my DCSA and no open claims, I cannot submit claims ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t log in *2026-08-24, version 7.5.1* Won’t let me log in. Says error when I enter my username. Website works just fine. ### 1/5 — No longer works *2026-08-23, version 7.5.1* I have not been able to log in for weeks - says “we are experiencing technical difficulties” ### 1/5 — Not working *2026-08-23, version 7.5.1* Keep getting an error message try later... ### 1/5 — Not enjoying *2026-08-22, version 7.5.1* Why does their always have to be more apps to access what is needed? A password a passkey good word just let me get to the information. Oh trying to submit a claim? Whoops failed out. ### 1/5 — Log in issues *2026-08-21, version 7.5.1* Every time I log in there’s a new issue. Today it’s that there’s nowhere to put my password but the app is quite demanding about needing said password. I’ve deleted and redownloaded to no avail. ### 1/5 — Can’t track transactions *2026-08-21, version 7.5.1* The primary purpose of this app is to track transactions, but it doesn’t. Most recent transactions don’t show up at all. Adding insult to injury, the app puts future transactions, some as far as a month in the future, under Recent Transactions. Recent Transactions is the only view it offers, and it’s not even organized in date order. Absolutely useless which would be bad enough if this weren’t the only app Health Equity offers to track critical expenses. ### 1/5 — This app sucks *2026-08-20, version 7.5.1* If you use the website, they shove this app down your throat. If you contact customer service via chat, they shove this app down your throat. And then it doesn’t work. Ever. Absolute garbage. ### 1/5 — Forced update after two weeks *2026-08-18, version 7.5.1* Requires update in order to use the app less than 2 weeks after I last updated it. Automatically 1 star for me ### 1/5 — What is the point of this app *2026-08-18, version 7.5.1* Half the time it won’t let me log in with the passkey that it forced me to create. When I do log in, there’s nothing I can actually do without it directing me to a website link anyways. What is the point of this app? ### 1/5 — Can’t log in *2026-08-16, version 7.5.1* Can’t get into the app. ## Most praised reviews (10 highest-rated) ### 5/5 — Better passkey login *2026-06-13, version 7.4.1* Works with 1password ### 5/5 — Terrible App *2026-06-07, version 7.4.1* App does not work. Says they are experiencing technical issues. Have tried for a few weeks now and doesn’t work. Customer seems was no help. ### 5/5 — Not user friendly *2026-04-16* This app is mediocre at best. It’s already a pain to have to defend all of your spending to “align with IRS guidelines “ but then to have an app that is not user friendly adds to the frustration. This week I can’t use the app because it keeps crashing. You can’t upload more than 5 documents at a time. This is super challenging when you have to defend a purchase with required multiple documentation (letter of medical necessity etc) This app adds stress to my life. Ugh ### 5/5 — Extremely helpful *2026-01-04, version 7.1.0* I had a lot of issues trying to get back into my account…but the lady at health equity was super nice and helpful with a considerable amount of patience to go along with me keeping her tied up for over an hour. ### 5/5 — Server Down *2025-09-08, version 7.0.1* I cannot access my account because the server has been down for at least 2 weeks. Please advise ### 5/5 — To fix another minor bug *2025-08-07, version 7.0.1* On your note of this latest version, can you fix from na d to and? ### 5/5 — Server is not available *2025-08-04, version 6.10.0* I’ve been trying to log in for several days and consistently receive the message: “The server is not available to access your account. Please try again at a later time.” My app is up to date, and I haven’t received any communication indicating there’s an issue. Please look into this as soon as possible. ### 5/5 — Simple *2025-05-05, version 6.9.1* this really is one of the most simple apps I’ve ever used for submitting documentation for my FSA. Everything is direct and tells you exactly what it needs. ### 5/5 — What’s up with this app? *2023-01-19, version 6.2.1* Have tried to access this site to get reimbursement for my SS B premiums and all I get is a blank white screen. What’s going on? Am sure I’m not the only person trying to get reimbursed. It worked this past year and now I can’t even access the EZ Receipts. Very disappointed. BTW, I am trying to access via my IPad Pro. Had no problem last year. ### 5/5 — Efficient claim service *2020-05-23* This app provides such a convenient way to use your phone and take a picture of your receipt submit it and in a matter of days. I completely love the service this app provides. In future I would like the app to have a 30 minute window in which you can adjust claims in case you made an error, or to provide a comment section that may help the processor understand some things that are not clear. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*