# EZ TAG Express — user reviews > 74 indexed App Store user reviews of EZ TAG Express by Harris County Toll Road Authority, rated 2.19/5 from 170 ratings. - Source: https://appshunter.io/ios/app/ez-tag-express/id1193282692/reviews - App overview in markdown: https://appshunter.io/ios/app/ez-tag-express/id1193282692.md - Rating breakdown: 5★ 32 · 4★ 14 · 3★ 9 · 2★ 6 · 1★ 102 ## What do users think of EZ TAG Express? Overall sentiment: negative **Pros** - 💰 Cost-effective alternative to rental company toll fees - ⚡ Quick toll processing (appears within 1-2 days) - ⏰ Expiration date feature for temporary vehicle use - 👍 Easy account setup process - 🎯 Useful for infrequent toll road users - 📱 Mobile convenience for managing tolls on-the-go **Cons** - 🐛 Frequent app crashes and freezing issues - 🔐 Persistent login problems and session timeouts - ⚠️ Vehicle registration expires without adequate warning - 💳 Recurring payment method update requests - 🔄 Inconsistent toll charge recognition - 📵 Frequent maintenance downtime - 🚫 Still receiving toll violations despite funded accounts - 😤 Poor customer service responsiveness - 🔀 Confusing circular login loops between platforms - ⛔ Account lockouts after failed login attempts - 🐛 Data loss after iOS updates - ❌ Incompatibility with non-standard license plates **Commonly reported bugs** - Login fails with error message '-1140' on valid payment methods - App forces new account creation instead of using existing account - License plate validation rejects valid non-standard plates - Vehicle information disappears from account without explanation - App closes when attempting to add vehicle information - Session expires immediately upon accessing toll information - Account locks for 1 hour after single failed login attempt - App becomes unresponsive when balance approaches $10 - Tolls not being deducted despite funded account and active vehicle - Website redirects to app and vice versa in endless loop - Payment updates fail repeatedly despite multiple attempts - System shows false violation notices when no violations exist - Maintenance mode messages appear without estimated resolution time - App unavailable on weekends and evenings **Most requested features** - Ability to login with existing EZ TAG account credentials - Real-time toll charge updates instead of delayed processing - Push notifications for account expiration warnings - Flexible payment amounts instead of $5 increments - Support for non-standard license plate formats - Stronger password requirements with special characters - Account setup without requiring license plate upfront - Unified platform eliminating need for multiple apps - Better integration with HCTRA main website - Automatic vehicle renewal reminders ## Newest reviews (16 of 74) ### 3/5 — Seems to work fine *2025-04-29* Using it on a rental. Tolls appeared in the app the next day. So far so good. Signing up on the phone is a bit of a hassle but it worked. I put my personal car in during setup and then changed it to the rental when I picked it up. Way cheaper than paying the convenience fees by the rental car company. Well, it worked great except I got charged on the I635 express road by the rental car company. That toll did not bill to the app so I got hit with a $10 convenience fee. 3 stars now. **Developer response:** EZ TAG Express works in all electronic tolling lanes in Texas while the license plate for the vehicle is active on your properly funded account. Each tolling authority in Texas may process tolls differently, which may result in your rental provider being charged rather than your account. If you have a discrepancy, please contact us at 281-875-3279. ### 4/5 — Not that bad besides design *2024-09-17* I have read those negative reviews and was hopeless. However this app was live up to its promise and provide you a hassle free toll road experience. I used it on a rental and worked like a charm. Yes, the transactions are not instantaneous but they have no claim to do that. This is America, don’t expect your infrastructure or government transactions be speedy. **Developer response:** Thank you for your positive review! ### 4/5 — Works for Houston *2024-05-09* Establishing an account was easy and my tolls in Houston showed up after a couple of days. That delay is the only reason I didn’t give five stars. It’s unnerving not knowing when the tolls will show up. But, they did. Next time I’d trust the app. **Developer response:** Thank you for your positive review! ### 1/5 — Not Fit For Purpose *2023-09-28, version 2.18* Do not bother wasting your time with this trash app. The app is inoperable more times than not. Incompetence of government fully illustrated with this app. ### 1/5 — Won’t log in *2023-09-26, version 2.18* It won’t log in keeps saying it’s under maintenance called the number y’all said to call on the app and they are even saying due to maintenance we can’t pay with them either Yall need to get it together before I have to pay a fine ### 1/5 — How long does maintenance take???? *2023-09-21* I’ve used this successfully in the past to add vehicles but now I’m looking at pay by mail fees because for several days in a row, I can’t even get to the screen. Just get message that it is under maintenance. Refresh doesn’t work. In the past, I’ve updated and it fixed the problem but not now. **Developer response:** We apologize for any inconvenience. Our EXPRESS app is currently unavailable while we make some improvements to our service. During this outage, our Customer Service team remains available at 281-875-3279 to assist you with any questions or concerns. As soon as the app becomes available we will share updates via social media. ### 1/5 — It use to work *2023-09-20, version 2.18* I’m not sure what’s going with the app but it hasn’t been working. It’s saying it’s under maintenance but it’s been like that for days now. Not sure what’s going on but I hope it gets fixed. ### 2/5 — App down *2023-09-20, version 2.18* The app is down for account service maintenance im the middle of the day but I can’t find any social media or communication that tells time period it’s down. Very strange. ### 1/5 — It doesn’t get any worse than this app! *2023-06-18* I set up my account via the webpage. Got my tag, activated it. The info that came with the tag said their was a phone app that you can use. I downloaded one, it acted like I had no account and tried to order me ANOTHER tag. I backed out of that transaction, found the express app, downloaded it, then got the same crap, tried to open up a new account and charge me for a new tag!! Totally WORTHLESS app!! **Developer response:** If you are attempting to log in to an EZ TAG account, please download the EZ TAG app and log in using the same username and password you set up your account with on www.hctra.org. EZ TAG Express is different from a traditional EZ TAG account. EZ TAG Express does not use physical tags, can only be used in Texas, and is limited to one active vehicle at a time. Read more at www.hctra.org/EZTAGAccountTypes. ### 1/5 — Rediculous *2022-12-18* This is possibly the most ridiculous accounting system ever. I got an email that my credit card was expiring. the next day I tried to login and they had suspended my account. You can’t pay your bill without calling them and talking to them during business hours because as soon as your account goes negative they disable it you can’t reconcile it unless you talk during business hours. It’s almost like they want to pay postage and send you snail mail. **Developer response:** Thank you for bringing this to our attention. We appreciate your feedback. To further investigate your concern, please contact us at www.hctra.org/HelpAndSupport. ### 1/5 — Frustrated *2022-12-10* This app worked well at first, but for about the last year when I have gone through an EZTAG lane the system does not recognize my license plate, and I ended up with a bill. My account is funded, my license plate number is listed in my account as active, but for some reason this system is not working. It’s very frustrating. Last time I called to take care of the bills I was told the issue was fixed, but I just got another bill. **Developer response:** Thank you for bringing this to our attention. Please contact us at www.hctra.org/HelpAndSupport. ### 1/5 — Cant pay *2022-09-14, version 2.15.1* Worked when I first signed up last year. Out of nowhere, the app now decides the card thats been working fine for 11 months is no longer valid. Tried 3 of my other cards and same error message “-1140” / Super helpful. ### 1/5 — Terrible app *2022-07-22, version 2.15* Terrible app. Try to log in and it tells me I need to go to EZ tag account. It’s pointless. Complete circle. Not surprised, it’s Texas. ### 1/5 — App does not work *2022-05-13* The app does not work when you attempt to log in. It’s kicks you out and always tells you that your session is expired. I noticed it does this more every time it wants to auto reload your account with money. When you get close to the $10 mark the app goes to crap. The worst experience ever from an app and I’m sure the makers don’t care. Crap on the little guy once again. MarkSesh1 **Developer response:** Thank you for your feedback. We are aware of an issue with our online services where some users are being locked out of their account due to a perceived security threat. We are working on a solution to prevent this from happening while maintaining a high level of security for customer data. We appreciate your patience and understanding. ### 1/5 — Pointless *2022-04-02, version 2.14.1* I can’t use my main account username to login to this app. So I have to create a whole new login, but can’t use the same username because it’s already used on the website. Once inside the app, I have to create a whole new profile for my vehicle. This is pointless. Deleting the app. I’ll use the website. ### 1/5 — Fix it Please *2022-03-01, version 2.14.1* This app works when it wants to..which is rarely. I keep getting signed out and have a hard time signing back in. What is the purpose of this app besides giving me a headache? ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-04-14, version 2.23* Waste of time ### 1/5 — Worst App *2025-08-29, version 2.23* It keeps asking update of the payment method and cards… Must be updated. You have the budget to furnished the service ### 1/5 — Road to nowhere and useless *2025-03-29* Tried signing up multiple times so I could avoid hellish traffic, and all I get are endless error messages telling me to call customer service. If they can’t even allow people to sign up, how are they able to accurately collect our money or make sure it’s used wisely? **Developer response:** We apologize for any inconvenience this may have caused. If you would like to follow up, please contact us at www.hctra.org/HelpAndSupport. ### 1/5 — Got a toll bill with excess funds on my account *2025-03-29, version 2.23* What’s the point of this app if I’m going to get toll bills? My car tag is accurate and there are funds on my account. ### 1/5 — Used many apps to pay tolls. This is the worst *2024-12-29, version 2.22* Such a horrible app and website ### 1/5 — Doesn’t work *2024-07-24* This app didn’t work ,I downloaded it because i only needed it one time ,it keeps saying I still have those 10 bucks available that I started with,i passed trough couple of tolls and i don’t see any transactions in my acc or bank acc so now I’m expecting a bill which is the one thing I was trying to avoid. **Developer response:** EZ TAG Express tolls may take several days to post to your account as these tolls are verified by video using the license plate information saved to your account. If you have any further questions, please contact us at www.hctra.org/HelpAndSupport. ### 1/5 — Horrible app *2024-03-18, version 2.20* I can’t update my payment. I can’t login on safari because it pushes you back to the app which does not work. All that money in tolls and you can’t pay for a developer to create a usable app. ### 1/5 — Horrible app *2023-11-05* Horrible app from a company making millions off of 1 bridge. Can’t complete the bridge going to Pasadena or build a proper app. The website forces you to use an app that is horrifically made. My friends in web development make better apps over a weekend fueled by coffee and less than 1% of the budget this thing was made on. ### 1/5 — Payment Update?? *2023-11-01, version 2.19* The app ALWAYS tells me to update my payment method, and I have done that like 3 or 4 time already. It is a bit annoying, so you should fix these types of issues; it does not make sense… ### 1/5 — Still Down? I smell something fishy *2023-10-13, version 2.18.1* App still down. Will take my money when it’s time to add money, but I can’t change vehicles. Called help line and was told app is down but being worked on…my wife’s app still works. I think it’s an attempt to get everyone to go to the new app…sad! ## Most praised reviews (10 highest-rated) ### 5/5 — No issues here *2025-06-02* I setup the account, logged back in a few days later when I picked up my rental car and made sure to put in the dates. It initially takes $10 to fund the account, then I just went back in every couple of days to pay what had come through. Once the last day of what I knew my toll usage was, no other charges appeared, no bills from rental car. I’m one happy user. Thanks for this option! **Developer response:** Thank you for your positive review! ### 5/5 — Seems to work fine *2025-04-17* Using it on a rental. Tolls appeared in the app the next day. So far so good. Signing up on the phone is a bit of a hassle but it worked. I put my personal car in during setup and then changed it to the rental when I picked it up. Way cheaper than paying the convenience fees by the rental car company. **Developer response:** Thank you for your positive review! ### 5/5 — This app Is amazing and a blessing will save you money if you have a rental car *2022-05-27* This app is awesome was driving In Dallas went through two tolls trying to avoid them . Sometimes the tolls can sneak up on you when your in a rush lol. If your visiting the area make sure you download this app before hand load some money up and put license plate information a day before or call customer service , and they can help you set it up . Recommend it , it’s better then paying your car rental an extra fee or them mailing you and charging you extra .Glad I had a family member to suggest to call customer service would have never known about this app if the customer service rep never told me about it. **Developer response:** Thank you for your positive review! ### 5/5 — Great option for rental cars! *2022-02-21* So happy to have an option to avoid the extortionate rates the rental companies charge for tolls. Expiration function is key! Only feedback for improvement would be to remove the need to pay in increments of $5 and just charge the actual toll amounts. **Developer response:** Thank you for your positive review! We appreciate your feedback! ### 5/5 — Best thing for any rentals in Texas *2021-06-30* This would avoid invoking the $5/day fee from the rental companies to put toll fees on their tab. The expiration limit is a great feature to have as well, just limit to the time you would need to return the rental and you will not pay any extra afterwards Simple, easy and quick! **Developer response:** Thank you for your positive review! ### 5/5 — Visitors must have *2021-04-17* If you have a rental car then you must have this app. This app save you a lot because you don’t have to pay the rental company for the toll pass **Developer response:** Thank you for your positive review! ### 5/5 — Excelente *2019-12-03, version 2.6.125061* Excelente te ahorras tiempo ### 5/5 — The App is back to being Great. *2018-03-08, version 2.4.267592* Easy to use and to add tag info. Very functional and my account balance is deducted by toll charges within a reasonable time. ### 5/5 — Super helpful *2018-02-05, version 2.4.267592* I had no trouble setting it up. Entered my rental car license plate and within a couple of days or so each transaction was processed. Word of advice - deactivate the rental car or else you’ll be unwittingly ‘paying it forward’ until you remove the vehicle from your account - which is easy to do if you know to do it. ### 5/5 — Great for infrequent users *2017-01-28, version 1.0* I don't use the toll roads much and don't want to pay $15 for a tag I'll never use. This was the perfect solution. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*