# EZ WAY 易利委 — user reviews > 319 indexed App Store user reviews of EZ WAY 易利委 by Trade-Van Information Services Co., rated 1.80/5 from 495 ratings. - Source: https://appshunter.io/ios/app/ez-way/id1127781971/reviews - App overview in markdown: https://appshunter.io/ios/app/ez-way/id1127781971.md - Rating breakdown: 5★ 76 · 4★ 12 · 3★ 5 · 2★ 24 · 1★ 378 ## What do users think of EZ WAY 易利委? Overall sentiment: negative **Pros** - 💻 Convenient online reporting - 📦 Easy package clearance - 🙌 Helpful customer service **Cons** - 🤯 Confusing interface - 🐢 Slow and unresponsive - 🔒 Restrictive for foreigners - 🙄 Mandatory and inconvenient - 🤖 Buggy and unreliable - 🤷‍♂️ Unclear instructions **Commonly reported bugs** - Account creation issues - ID photo recognition problems - Frequent app crashes - Inconsistent data sync **Most requested features** - Allow manual ID entry - Improve notification system - Streamline registration process - Provide English language support - Enable online payment option ## Newest reviews (20 of 319) ### 2/5 — Difficulty being a foreigner *2026-08-31, version 3.1.57* I think the app is ok, but using the interface as a foreigner that does not read Chinese, this is very difficult. I would like to see better Chinese/English options. Mainly in the help section. ### 2/5 — Identity Confirmation *2026-08-07, version 3.1.56* The APP blocks me and asks for resident identity expiration date. There is no expiration on my card. Total frustration. ### 3/5 — 請問最近不能使用嗎？ app開不起來 *2026-08-01, version 3.1.56* 還是還在更新中？ ### 3/5 — 尋求幫助 *2026-07-31, version 3.1.56* 我想請問一下，我人在國外，親友請我代買東西，結果發現在國外EZEAY不能使用，已經刷卡付款，我有什麼方式可以在國外委任？ ### 4/5 — Works fine *2026-06-10, version 3.1.54* The app crashed once when taking pictures, but the registration is fast and the English translation works. ### 1/5 — Notifications never work *2026-06-02, version 3.1.54* This app has the most unreliable notifications. I’m an iOS developer — it’s not a settings issue. It’s the app/backend developer’s fault. My packages constantly are getting delayed because EZ Way fails to notify or badge the app ### 1/5 — 超爛 *2026-05-19, version 3.1.54* 超爛 在國外完全進不去是怎 ### 1/5 — Really bad quality *2026-05-16, version 3.1.53* 財政部in Taiwan really need to get their acts together. You mandate the use of this terrible app, but the app quality and user experience is from 2006! ### 1/5 — 根本跑不動 *2026-05-12, version 3.1.53* 已經一個禮拜完全打不開 貨一直卡著 寫email又沒人回 真的很有事 - 提升服務個屁 線上客服也是假的 在國外就打不開嗎？不知道做生意的商品需過海關怎麼辦 瞎 ### 1/5 — 有夠他媽難用 *2026-05-11, version 3.1.53* 政府部門才更應該做得比私人企業好。媽的app那麼難用整天更新更新。直接叫Claude幫你改就好了也不會。 留學這麼久 起碼因為你這個爛app我已經寄丟兩個Chanel包包。真的笨。台灣這麼多工程師，你隨便問問一天就幫你改好，你被罵這麼多年了還找不出原因。服務人民然後一個好用的app都做不出來。 ### 1/5 — 一直打不開app *2026-05-08, version 3.1.53* 打不開 一直在加載 刪掉重載也一樣 超躁的 ### 1/5 — 非常難用 *2026-05-06, version 3.1.53* 真的是寫得非常不好用。 沒有月租的行動電話就不能認證要改用健保卡插卡的方式。請問到底誰會有讀卡機？？？ ### 1/5 — 版本過舊不發通知 *2026-04-29, version 3.1.53* 包裹過了好久沒收到，原來是卡在海關。原因是這破app版本過舊，需要更新也不會講。👎 ### 1/5 — 屎trash app *2026-04-26, version 3.1.52* 24小时处于维护状态，且要求必须扫码证件照，出于台湾地区要求？卖个人信息的大陆app别装了 ### 1/5 — 無法使用 *2026-04-25, version 3.1.52* 目前人在美國，APP 似乎有限定使用的地區。如果是，這真的很不便。 ### 1/5 — 好難用！ *2026-04-16, version 3.1.52* 已經顯示系統維修中好幾個禮拜了！從新下載也沒用，倒底讓不讓人用？ ### 1/5 — Doesn’t support ID change *2026-04-16, version 3.1.52* You can only register one ID to one phone number and that’s it. Taiwan changed how they did ID numbers and I was issued a new one. Then EZWay said my ID was invalid. I tried to update it and they said I can’t. I have to create a new account but I can’t use my old phone number. English support is non-existent and it’s become impossible to use despite customs calling me and demanding I use it. Now I can only import things if my wife handles it. Useless service. ### 1/5 — Worst App in the World *2026-04-09, version 3.1.52* This app is the most confusing and broken app on the whole planet! Developed by the customs administration in Taiwan, it really shows how bad user experiences and mobile apps are being built in Taiwan and how bad developers are in Taiwan. 9 out of 10 orders get delayed or impacted by the terrible process and functions of this app such that nobody wants to order products from overseas anymore! Also there is no way of contacting this agency, as they are unreachable via email or phone. ### 1/5 — 有夠擾民 *2026-04-04, version 3.1.52* 在國外鎖ip 就算了，還要用手機網路認證，都已經註冊過了 實名認證通過，竟然每次都還要認證，好煩 ### 1/5 — Can’t open the app *2026-03-21, version 3.1.52* Scam app by Taiwan government, stop rip people off ## Most critical reviews (10 lowest-rated) ### 1/5 — App is not loading *2026-08-27, version 3.1.57* I can’t get in the app at all ### 1/5 — 主機維修到何時？我不能確認我的包裹？ *2026-08-25, version 3.1.57* 主機維修到何時？我不能確認我的包裹？ ### 1/5 — … *2026-08-03, version 3.1.56* Can’t even open the app kept showing service unavailable ### 1/5 — 點麵線系統 *2026-08-03, version 3.1.56* 為何私人企業可以透過這種方式取得民眾個資？ ### 1/5 — 不在台灣無法打開 *2026-07-31, version 3.1.56* 實在太落後，經常出國，只要離開台灣IP就無法用 ### 1/5 — Sofy *2026-07-28, version 3.1.56* I couldn’t sign up the account properly, every step made me crazy. Need support. ### 1/5 — 07/24 iOS 26.5.2 更新后無法使用 *2026-07-26, version 3.1.56* 自從上列更新後就進不去、 現在我在1688買的貨品快要清關了、心理壓力很大 ### 1/5 — 超級難用 *2026-06-18, version 3.1.55* 用健保卡兩次都無法認證，規定ㄧ堆 ### 1/5 — Always loading *2026-06-15, version 3.1.54* I can’t believe this unworkable app is mandatory signed under the government. The app is always loading. Never has sign in any screens. ### 1/5 — Bad monopoly app *2026-06-13, version 3.1.54* Hard to use even pasting numbers is difficult ## Most praised reviews (10 highest-rated) ### 5/5 — 幫補血 *2025-11-02, version 3.1.48* 雖然這功能有點雞肋，但這跟政府規範比較有關 現在版本還有業者清單跟客服，介面也清楚簡潔很多，幫推 ### 5/5 — 濫報關行一堆 *2025-07-10, version 3.1.44* 某些報關公司根本不想更新內容。 ### 5/5 — 申報委任查詢期間延長 *2025-06-25, version 3.1.42* 中華民國的規定是每半自然年六次免稅額度，為何不直接把查詢期間由三個月調整至六個月？ ### 5/5 — 線上報關 *2025-05-21, version 3.1.41* 線上報關很方便，可以自己從國外購買東西，尤其是絕版品的附屬零件，比如錶帶 ### 5/5 — 要的是功能和安全 *2025-01-03, version 3.1.40* 程式主要設計理念就是方便使用簡單上手，不要多餘不實的花俏外觀，除非有蠕蟲否則不要ㄧ直改版，造成舊手機無法使用，反而得不償失。 ### 5/5 — 便民服務，非常好用 *2024-08-07, version 3.1.39* 電子化之後，報關簡單多了，謝謝團隊的努力 ### 5/5 — 一直轉圈圈加載根本沒辦法點進去 *2024-06-24, version 3.1.36* 網路很好但還是一直顯示在跑 能不能處理好這問題？ ### 5/5 — 近日需報關需求，發現這兩日無法登入哦！ *2024-05-31, version 3.1.34* 再麻煩開發人員協助，感謝您的幫忙！ ### 5/5 — Very well built app *2024-01-17, version 3.1.34* While scanning ID the app can detect conditions such as shadows and reflection and advice users to make adjustments so the results are perfect. Despite complicated government regulations the app made it easy for me to get my package without going out or to fill out any paper version of paperwork. It’s a very well built app. ### 5/5 — User friendly *2023-05-04, version 3.1.29* I’m grateful for this app. It’s user friendly and instructions are clear. Thank you developers! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*