# ezCater for Restaurants — user reviews > 20 indexed App Store user reviews of ezCater for Restaurants by ezCater, Inc., rated 2.90/5 from 69 ratings. - Source: https://appshunter.io/ios/app/ezcater-for-restaurants/id1439463312/reviews - App overview in markdown: https://appshunter.io/ios/app/ezcater-for-restaurants/id1439463312.md - Rating breakdown: 5★ 28 · 4★ 5 · 3★ 0 · 2★ 4 · 1★ 32 ## Newest reviews (3 of 20) ### 1/5 — Really bad costumer service *2021-09-24, version 3.5.1* I had an order ready for more that 4 hours in my restaurant and the driver cancelled 3 times . ### 1/5 — Worst Customer Service *2021-08-27, version 3.5.1* We have been using EZ Cater for years now- I think about 4. They have always and still do have the worst customer service ever. If you, the business, needs something be prepared to have to reach out multiple times and never get a response. However, when they need to reconfirm an order whether it’s 10pm or 6am they will call and call dozens of times. The service is a joke and they pay for google ads using their ‘partners’ names so they can get a piece of everything. ### 1/5 — App kicks me off after login!!!! *2020-12-08, version 3.0* I log in fine, hit the order or ranking and it logs me out. It worked fine before. ## Most critical reviews (10 lowest-rated) ### 1/5 — This isn’t a app *2026-07-14, version 7.3* This isn’t a app it takes you right to the internet which you do need this useless app for . Go back to the old app because whoever designed this app needs to be fired ### 1/5 — Ez cater is bad business *2026-06-24, version 7.2* They don’t even honor their own price match guarantee. They Don’t accommodate small business at all. ### 1/5 — New App *2026-06-11, version 7.2* Please give an option to start the delivery in the app without having to wait because I know my city and there is a lot of traffic. It takes me longer to get there than your timing if you wait to give me access to the “start catering” button until the time allotted I can’t do things correctly. This is getting really annoying. ### 1/5 — Ez cater sucks *2026-04-02, version 7.1* Excater makes it really hard for the caterer to buisness with them. They make you jump through all sorts of hoops and take a lot of money… but then tell you, it’s for your benefit. If you’re ordering food, Just call the restaurant you want to order from. ### 1/5 — Worse customer service *2026-01-02, version 6.6.1* Zero customer service response, took almost 3 weeks to reply but no help at all ### 1/5 — High commission fee *2025-09-19, version 6.6* Their commission fee is really high, not to mention additional processing fee and also hidden fee that no description given. Their customer care would never respond you if relate payment fee charge. ### 1/5 — No direct contact *2025-05-28, version 6.4.1* I have to email every issue to partner success because the customer service doesn’t deal with the most of the merchant issues. And if you are lucky they might write you back in few days. ### 1/5 — Probably works if you can get into it *2025-01-19, version 6.0.2* You have to confirm in 15 mins, it says use this app. Password and username are the same, logged into it on the computer, works fine. Do the send secure link, ezcater website shows sad potato sorry this is awkward and doesn’t exist. Penalized for not being at the computer constantly and then directed in a circle for 20 min before trying to call and then being on hold for entirely too long. No thanks. ### 1/5 — Worst interface ever *2024-09-19, version 5.9.1* Changing basics like updating menu items is a pain. Everything has to be requested via forms where you have to fill out thousand times the same data you already did. Absolutely waste of time. ### 1/5 — Stopped working *2024-09-10, version 5.9.1* Not sure what they did but I can’t log In anymore and it’s making life difficult! ## Most praised reviews (7 highest-rated) ### 5/5 — Great app! *2022-05-04, version 4.1* Easy to use and manage catering orders for local restaurants. ### 5/5 — 👌 *2021-05-18, version 3.3.1* We enjoy working with this company!!! Covid and all, an absolute joy. ### 5/5 — Ezmanage EZuse *2018-12-21, version 1.2.3* Its Ez to use the EZmanage APP ! ### 4/5 — Hoping for a notification sound to be added *2020-12-26, version 3.0* Love and user friendly! The only reason for 4 stars is because I wish it had a notification sound. I would love it even more if it did! ### 4/5 — Needs a notification sound! *2019-07-27, version 2.0* This app is so easy to use, manage and the support staff is always helpful and amazing! I just wish this app had a notification sound. It’s literally the only app on my phone without one. Please please please create a sound for this app! ### 2/5 — Owner *2025-04-10, version 6.2* I recently signed up with EZ Cater. Sent my menu via email to my contact person who set up My account. Don’t know where the menu posted on my site came from but this not what I submitted Prices are all wrong and trying to get on the app to manage my menu is impossible. Should not be this difficult. I’m very disappointed so far… Don’t know what happened to menu I sent and communication is not great ### 2/5 — Zero customer service after on boarding *2023-09-06, version 5.4* I had high hopes to get my restaurant on this platform. During the initial on boarding process, I had constant communication with the only two individuals with the set up. Once I received an email that my restaurant was live, I hoped online to check it out. Sadly, my menu “serves” was wrong with every item. I contacted both individuals without getting what seems would be a simple fix resulting with me calling the 800 number to deactivate my account. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-16.*