# EZFare — user reviews > 37 indexed App Store user reviews of EZFare by Ohio Transit Risk Pool, rated 2.60/5 from 85 ratings. - Source: https://appshunter.io/ios/app/ezfare/id1465893053/reviews - App overview in markdown: https://appshunter.io/ios/app/ezfare/id1465893053.md - Rating breakdown: 5★ 26 · 4★ 6 · 3★ 5 · 2★ 6 · 1★ 42 ## Newest reviews (11 of 37) ### 2/5 — Super frustrating *2025-12-17, version 7.9.1* Logs me out every time I try to use it and can't save my password. Can't save my local agency so I have to choose from the long list every time. Transit does it better, but I'm stuck with this app because it's what my local agency contracted with. I hope the devs can fix these issues ### 2/5 — Overrides brightness settings. *2023-12-02, version 7.8.16* Why does this app constantly change my brightness settings? I understand it while the ticket is displayed, but change it back afterwards! ### 2/5 — Glitched *2023-10-23, version 7.8.14* I haven’t been able to use this app for the past 4 months I don’t know what’s wrong but my screen is always black and I can’t make transactions for a tickets so I’ve been having to pay with cash on the bus which is annoying when I have money on a card ### 1/5 — Pass Coded wrong *2022-12-03, version 7.8.6* Says ALL DAY pass i bought on RTA at 10:55PM didn’t transfer over and is expired. ### 1/5 — “Error Processing Payment” *2022-10-27, version 7.8.6* Does anybody ever do maintenance on this electronic system? ### 1/5 — Problem *2022-09-27, version 7.8.1* This app will not let me log in and refuses to work. It randomly broke while I was using it. ### 1/5 — Horrible app, horrible busses *2022-09-02, version 7.8.1* Horrible UI, and horrible setup. Also sometimes it literally takes a week for the transaction of buying a bus ticket to not be pending in my bank account, so thats always fun. And then i just hate RTA so anything associated with them is an automatic 1 star ### 1/5 — Refuses to let me purchase a ticket *2022-08-11, version 7.8.1* I’ve used this app for months and today of all days it decides that it doesn’t want to sell me a ticket I’ve tried multiple cards, relaunching the app, and logging out. Now I’ve missed my bus because I can’t purchase a pass. ### 1/5 — Terrible *2022-08-10, version 7.8.1* No use of the password manager no use of autofill anywhere no Apple Pay no using the credit card wallet this is absolute garbage company who makes this I am a softer developer please call me I’ll fix your app ### 1/5 — Apple Pay Not Working *2022-08-01, version 7.8.1* I ride GCRTA and they switched to this app with Apple Pay as an option. But the Apple Pay option does not work! ### 1/5 — 5 months *2022-06-08, version 7.8.1* Why do I have to wait 5 months to log in my account I have 2 phones and I travel on the bus often I’m not doing this y’all need to fix this. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unsafe website *2026-08-21, version 7.9.4* Ezfare is not working. When I try to click on pages at this website I get messages that my browser ### 1/5 — Trash *2025-10-22, version 7.8.36* It rarely works especially with Apple Pay. I pray you never have to use this garbage app! ### 1/5 — Useless… *2025-04-19, version 7.8.29* Total waste of time ### 1/5 — This app is constantly problematic *2025-01-28, version 7.8.25* You guys whoever in charge here, we are currently in an outage, I had funds saved to the app and I can’t access them and I can’t even add a card. It was a message saying it can’t add cards at the moment. And this isn’t the first time this has happened. Get yall stuff together it’s 2025 and yall keep having issues like it’s 1995. And before anyone says update the app, I took it a step further, I uninstalled the app and re signed in and it took 16 tried but was able to log in again only to be kicked back out. If I could give a negative star I would. I’m going back to physical passes. ### 1/5 — Bus pass *2024-07-19, version 7.8.19* I just bought a monthly the other day it’s not showing in my app ### 1/5 — App is not Ez to use *2024-06-16, version 7.8.19* I bought an all day bus pass at 12:33 am and it didn't show up in my tickets I had to argue with a bus driver even though I showed him proof of purchase through the ticket history? If it was for another passenger who defended me I would not have been able to ride the bus ### 1/5 — Horrible *2024-02-16, version 7.8.18* I had a balance of 5.75 of the app and it took the money out my bank account. To top it off customer service is horrible, the number is disconnected and whoever is handling the emails is of no help. How do I get my money back? ### 1/5 — Issues *2023-07-21, version 7.8.14* For the past three days I downloaded and deleted this app multiple times for the same glitch to occur. I’m frustrated because I bought a monthly pass and can’t use it because the app is glitching no matter how many times I’ve redownloaded. I have to continuously convince bus drivers to let me on the bus. ### 1/5 — Faulty *2023-07-07, version 7.8.14* App won’t open. ### 1/5 — Fix the app!!! *2022-12-27, version 7.8.6* I cannot count the amount of passes I have because it lags and skips back and forth. You see the app has bad reviews so please do something about it!!! Why make an application the everyone has to use on a daily basis and not update it consistently? Also please allow people to to buy more than 3 passes like seriously this is ridiculous. I cannot believe RTA got rid of their own app (that was working PERFECTLY FINE) and decided to use this. ## Most praised reviews (10 highest-rated) ### 5/5 — Flawless so far *2025-04-26, version 7.8.29* Never fails to do what it’s supposed to. ### 5/5 — Easily buy & use bus/transit tickets! *2024-07-12, version 7.8.19* I’ve used this on 3-4 bus/rapid trips in Cleveland, and I found this app easy to use. Even better that I can use this app in other regions of the state. ### 5/5 — EZFare *2023-12-19, version 7.8.18* I love this app I never miss my bus because of the real time location ### 5/5 — Convenient and User Friendly *2023-12-14, version 7.8.16* A great tool for daily riders without the hassle of trying to keep an actual pass handy what a better way than being able to purchase from your phone then tap and go!! ### 5/5 — Love it! *2023-12-14, version 7.8.16* I use this app almost daily whether I’m in my hometown or a different city. I have never had issues with my fair and it’s easy to pull up and scan on the buses. It’s reliable. ### 5/5 — Ease of us great *2023-12-13, version 7.8.16* I use this app almost daily it is easy to and very secure way to pay your fare. Highly recommend this app. ### 5/5 — So Convenient *2022-12-16, version 7.8.6* The app has been a game changer for me! I don’t need to carry cash anymore, I just load funds onto my account and buy tickets as needed. It’s a great option to have! 👍 ### 5/5 — No issues so far *2022-12-15, version 7.8.6* I’ve used the app a number of times and I’ve had no issues ### 5/5 — EZ To Use *2022-08-05, version 7.8.1* EZfare is such a great app! I love that I can buy tickets straight from my phone and add funds to my account. And if I want to use cash all I have to do is go to one of the participating stores and they will load cash onto my EZfare account. ### 5/5 — “EZ” to use!! *2020-11-03, version 6.8.14* Easy to manage and I never have to go to the ticket counter again!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*