# eZhire Car Rental \| No Deposit — user reviews > 203 indexed App Store user reviews of eZhire Car Rental | No Deposit by EZHIRE TECHNOLOGIES FZ-LLC, rated 4.45/5 from 582 ratings. - Source: https://appshunter.io/ios/app/ezhire-car-rental-no-deposit/id1082041316/reviews - App overview in markdown: https://appshunter.io/ios/app/ezhire-car-rental-no-deposit/id1082041316.md - Rating breakdown: 5★ 452 · 4★ 62 · 3★ 8 · 2★ 0 · 1★ 61 ## What do users think of eZhire Car Rental | No Deposit? Overall sentiment: mixed **Pros** - 🚀 Quick and easy booking process - 👍 Friendly and helpful customer service - 💡 No deposit required - 🚗 Wide range of vehicle options - 📍 Convenient door-to-door delivery and pickup **Cons** - 🕰️ Delays in car delivery and pickup - 💳 Unexpected charges and hidden fees - 🚗 Poor vehicle condition and maintenance - 🤖 Unresponsive and unhelpful customer support - 🔒 Concerns about data privacy and security **Commonly reported bugs** - App crashes and freezes - Booking and payment issues - Incorrect or missing information in the app **Most requested features** - Real-time tracking of car delivery status - Improved communication on charges and fees - Better quality control for vehicle condition - Enhanced customer service and issue resolution ## Newest reviews (10 of 203) ### 4/5 — Reliable & friendly *2025-10-03, version 2.0.17* Recommended by a friend & turned out well. They collected the car at the end for free saving me a huge headache! ### 1/5 — Car *2025-09-25, version 2.0.16* Good ❤️ ### 1/5 — Fraud Fraud Fraud! *2025-07-22* Do not trust this company with your credit card details. If you’ve already given them your card details, hold onto your receipts folks, you’ll need them! As months after you’ve settled all the bills, they’ll still be calling you, first threatening a police case against you for the bills you’ve already settled. Then, they’ll ask for proof of payment, as the person calling you doesn’t even work in accounts, and needs to confirm with them. So you provide proof of payment, then suddenly- “yes, all your bills are settled”, yet no apology for threatening you or for harassing you for weeks on end. The phone calls, of course, came only after they attempted to charge my card unlawfully for bills that had already been cleared (with proof). Thankfully, I had blocked my card after reading the reviews and being warned of routine scamming **Developer response:** Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how important it is for everything to go smoothly, and we truly appreciate your patience in this matter. We understand that unexpected charges can be concerning, and we are committed to maintaining transparency in all our processes. As mentioned in the Terms and Conditions of your booking confirmation, all rental and non-rental charges are processed through the card provided. We value your trust and want to make things right. To assist us in resolving the issue promptly, kindly email us at connect@ezhire.life with your booking ID and any other relevant details. Rest assured, we will prioritize your case and work toward a solution that meets your satisfaction. Should you need further clarification or have any additional questions, please feel free to contact. We are here to assist and will ensure that the matter is resolved to your satisfaction. Best regards, Team eZhire ### 5/5 — Nice and cool yooo *2025-02-14, version 1.9.33* I ordered a car but car was not available and they solved very quick ### 1/5 — Avoid at all cost! *2025-02-11* I’ve rented a medium sized SUV for a month from one of their branches in Abu Dhabi. After completing the booking on the app I was presented with a 5-10 years old car… no electronics, no digital tachometer, nothing really that would justify the price they ask! While their prices appear to be competitive, it is just because their cars are so old they wouldn’t even be sold in secondary or tertiary markets. Absolutely not worth it and given that once the booking is made on the app they will NOT change the car (if not for a hefty fee!) on the basis that it has prehistoric specs and effectively they misled their customers by not indicating specifications, I really recommend looking elsewhere for your rental. ### 1/5 — Horrible service *2024-12-24, version 1.9.28* Paid for my booking and waited over an hour and a half past my delivery time, so I called and the kept transferring me from 1 person to another until I got frustrated and asked for refund ### 1/5 — Fraud Fraud Fraud! *2024-12-16* Do not trust this company with your credit card details. If you’ve already given them your card details, hold onto your receipts folks, you’ll need them! As months after you’ve settled all the bills, they’ll still be calling you, first threatening a police case against you for the bills you’ve already settled. Then, they’ll ask for proof of payment, as the person calling you doesn’t even work in accounts, and needs to confirm with them. So you provide proof of payment, then suddenly- “yes, all your bills are settled”, yet no apology for threatening you or for harassing you for weeks on end. The phone calls, of course, came only after they attempted to charge my card unlawfully for bills that had already been cleared (with proof). Thankfully, I had blocked my card after reading the reviews and being warned of routine scamming. **Developer response:** Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how important it is for everything to go smoothly, and we truly appreciate your patience in this matter. We understand that unexpected charges can be concerning, and we are committed to maintaining transparency in all our processes. As mentioned in the Terms and Conditions of your booking confirmation, all rental and non-rental charges are processed through the card provided. We value your trust and want to make things right. To assist us in resolving the issue promptly, kindly email us at connect@ezhire.life with your booking ID and any other relevant details. Rest assured, we will prioritize your case and work toward a solution that meets your satisfaction. Should you need further clarification or have any additional questions, please feel free to contact. We are here to assist and will ensure that the matter is resolved to your satisfaction. Best regards, Team eZhire ### 1/5 — Stay away *2024-12-14, version 1.9.28* Tried to say that I damaged the car on collection, LUCKILY I took a video and pictures on arrival and even then they still tried to scam me. Also the app is useless as they outsource the work anyway; a completely different company was calling me at 9am asking for the location (shows they don’t even communicate properly) and then turned up an hour early. ### 5/5 — Excellent customer care in the name of Jaffer *2024-12-06* Review for Jaffer - eZhire Customer Service I had an exceptional experience with eZhire's customer service thanks to Jaffer. His professionalism, courtesy, and attention to detail made the process of arranging my future car rental extremely smooth and enjoyable. Jaffer promptly answered all my questions, providing quick and helpful solutions. He was really patient and understanding, ensuring that all my needs were met. I highly recommend eZhire to anyone looking for a reliable and high-quality car rental service, and I thank Jaffer for the excellent assistance provided. **Developer response:** Dear ZenoBiss, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon! ### 5/5 — Great Response *2024-11-29, version 1.9.27* Highly recommended for car renters out there. Never rented a car before till I experienced their service.Very quick and responsive customer service agents 5star! very honest with the rates and economical.To add up they resolve issue quickly. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2026-09-05, version 2.2.14* Booked a car for a month and it broke down after approximately 1.5 days. The battery was apparently “weak” and the proposed solution was to jump-start it. I was even told the Dubai heat was to blame — despite the fact that this is a car being rented in Dubai. Rather than simply providing a functioning replacement, I was told the vehicle first had to be inspected and I would have to wait. I’ve wasted hours dealing with customer support instead of having the reliable rental car I paid a premium for. If a car breaks down after 1.5 days of a one-month rental, the customer should not be the one spending their day dealing with the consequences. Would not recommend. There are plenty of established rental companies where I would rather spend my money. ### 1/5 — The worst service ever *2026-07-20, version 2.2.10* Im here on vacation and thought to rent a car, from the get go it was a nightmare. To put a long story short, it’s completely inconvenient, the customer service do absolutely nothing to help your case, you can forget about a refund because i’ve been on call multiple times with the team and have been emailed saying the case will be escalated only to get an email 10 minutes later each time saying it’s been resolved. I will be calling my bank and getting a refund as well as never ever recommending this service to anyone. There’s no phone holder or car play for maps, they are late for pick up and ended up making me do the work by taking pictures of the car etc. They do not accommodate to you nor do they care. Please save yourself the headache go to a traditional car rental company. I’d rather pay extra for my peace of mind. ### 1/5 — I DONT RECOMMEND DEALING WITH THEM !!! *2026-04-18, version 2.2.0* A very unreliable company. They blocked my car for six days, and they don't respond to messages or phone calls at all. When you call, you promise to call back, but you never get a call. But the worst part is, they just charge my cards! There's no explanation, they don't plan to refund my money, and I don't want to extend my days either! I don't recommend dealing with them!!! ### 1/5 — Sketchy *2026-03-24, version 2.1.8* they are super sketchy, weren’t on time weren’t clear about salik charges and they charged my card after 2 months for salik apparently and they didn’t mention anything before that ### 1/5 — Worst car rental experience! *2026-01-06, version 2.1.3* eZhire contracts with third party rental car companies and provides only the interface. Nevertheless, potential customers beware as there are numerous didden charges and expect many delays! The app was actually easy to use to select a car for rental, but it doesn't disclose many other costs. After completing the rental, eZhire charged for additional costs, including: 1 - Tolls (not unusual to have tolls, but info to expect them or even how to avoid them would have been appreciated). An additional USD $12. 2 - Gas (car delivered with tank half full). I asked the delivery agent how to return the car, and was told to return it with the same amount of gas (3 bars displayed - half a tank) but was subsequently charged for additional gas and a service charge because it should have been delivered with 5 bars (3/4 tank) visible. An additional $15. Not sure how the contracted car company (Legend World Rent a Car) had a different amount... perhaps the car was driven for the hour plus prior to delivery? 3 - Extra kilometer/mileage charge. Nothing clearly shared about a limit to how far the car could be driven without additional cost. We drove from Dubai to Abu Dhabi and back and exceeded the undisclosed limit. An additional $10. Not arguing about additional charges, and they are not exhorbitant, but some clear, advanced disclosure would be appropriate. Problem also is that not all of the additional costs are explained in the app. Just new costs with a "Tax Invoice", and the tolls were disclosed as "SALIK". Worst part of the experience is that the car was delivered 85 mins late (scheduled for 10am, delivered at 11:22am) to the JW Marriott hotel in Business Bay. I called eZhire at 10:03am to ask about the delivery. They said that I needed to send my location by dropping a pin which I then did at 10:07am (even though they had the delivery location). Was told the car would arrive in 20 mins (approx 10:25am). After texting my location to the driver, at 10:40am a different driver requested my location via pin. I received the car at 11:22am. No response to my calls or texts and no communication by the drivers in the meantime, and eZhire could not update me regarding the delivery time. My family and I waited out front of the hotel and in the lobby. When I called eZhire at 10:03am, the manager Hamsa Hamid blamed the delay on me, saying I should have sent a pin sooner (even though eZhire had the name of the hotel). He said he had called earlier to get the pin (he called at 10:03am). We lost valuable time for our use of the car, were tired waiting in front of the hotel, and was treated poorly by the eZhire staff. No apologies ever provided, just new charges popping up; not sure if more will come... This is not what I had expected from a company in the UAE. But that is clearly eZhire practice. Customers beware!!! ### 1/5 — Terrible. *2025-11-22, version 2.1.0* Avoid this company unless you’re ready for nonstop surprise charges. Easy Hire seems fine at first, but the moment you pick up or return a car, unexpected “non-rental” fees start appearing—sometimes even tied to old bookings you already finished. I’m still getting unexplained deductions. They don’t do any proper checks before charging your card; they deduct first and only ask questions later. The whole experience feels careless and untrustworthy. The only reason I use the service was because it accepts debit card and I don’t use credit. Please anyone that reads this go out of your way to get a credit card and avoid this company as much as possible. ### 1/5 — Don’t even bother *2025-11-05, version 2.0.21* Don’t even bother. They take your money, don’t deliver the car, or if they do they deliver it many hours later. Save yourself the frustration and go for a different company. ### 1/5 — Stay Away. *2025-10-14, version 2.0.17* Ezhire is not a good service. They always find some loophole in their policy to avoid refunding you for extra charges. There’s no automatic car pickup to charge extra days if you forget to reconfirm the return in the app — they insist you must do it through the app even if you already specified the return time during the booking. If they delay giving you the car, they just extend your booking instead of refunding you for the lost time. I returned the car early because I didn’t need it anymore, and I had to open a claim with customer service to get my money back — otherwise, they would’ve simply ignored it and kept the money. Basically, they look for any excuse to charge you extra, and every refund turns into a hassle — they either “don’t notice,” “forget,” or just don’t care. Totally not recommended. Use any other app, just not this one. ### 1/5 — Terrible Experience – Unreliable and Unprofessional Service *2025-10-05, version 2.0.17* I had a horrible experience with EZhire car rental in Dubai. I made a booking well in advance and received confirmation that the car would be delivered to me by 11 AM. Despite their confirmation, I was left waiting for over 3 hours with no car delivered. When I followed up with customer service, they casually told me to wait another 1-2 hours – no apology, no urgency, and absolutely no solution or alternative offered. Their customer support was unresponsive and unhelpful, showing no regard for the inconvenience caused. Because of their poor service and mismanagement, I missed other bookings and plans I had for the day, resulting in a loss of both time and money. What’s worse is that they continue to advertise "no deposit" and "car delivery" as if it's a hassle-free process – don’t fall for it. It’s nothing but a misleading scheme to lure customers in. Avoid EZhire at all costs. There are plenty of more reliable car rental companies in Dubai. EZhire is simply not worth the risk. ### 1/5 — CHARGES ARE OUTRAGEOUS *2025-09-28, version 2.0.16* Had the car for a month. The car was given to me in poor condition they charged me for dirty mats. (If I knew I had to clean them I would have) they charged me for another miscellaneous things that I had no fault in. Check your bank statements and don’t let these people get over on you. ## Most praised reviews (10 highest-rated) ### 5/5 — Rafae Nawaz *2025-12-29, version 2.1.3* Very quick service and reliable ### 5/5 — Smooth and professional service *2025-12-12, version 2.1.1* I rented a car for one day/ the car was in immaculate condition, communication went on very smoothly and i had no problems at all. ### 5/5 — ⭐️⭐️⭐️⭐️⭐️ *2025-11-29, version 2.1.1* Service was amazing! From the apps, the costumer service and the staff. Highly recommended specially for the the tourist with there services. Kudos eZHire👏🏼👏🏼👏🏼 ### 5/5 — Great Dubai rental *2025-11-24, version 2.1.0* Great value. Easy pick up and drop off. Friendly efficient drivers for pick up and drop off! Highly recommend! ### 5/5 — Great Dubai rental *2025-11-02, version 2.0.20* Great value. Easy pick up and drop off. Friendly efficient drivers for pick up and drop off! Highly recommend! ### 5/5 — Good *2025-11-02, version 2.0.20* Good ### 5/5 — Amazing customer service *2025-10-07* I had complications with returning the car before my flight out of the country because it was after hours. The staff worked with me to develop a solution to the problem that allowed me to return the car without missing my flight. I would recommend this service to anyone visiting the UAE. **Developer response:** Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon! ### 5/5 — Review *2025-10-04, version 2.0.17* Fast booking and always on hand when need something ### 5/5 — Amazing *2025-10-01, version 2.0.17* One stop shop. Super easy to use app and book! Highly recommend!! ### 5/5 — i do recommend it *2025-09-15, version 2.0.15* i booked car from them for 3 days . the car was clean. the price was very reasonable and their customer service is very professional --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*