# FAB Mobile — user reviews > 402 indexed App Store user reviews of FAB Mobile by First Abu Dhabi Bank, rated 4.60/5 from 8,868 ratings. - Source: https://appshunter.io/ios/app/fab-mobile/id1383237548/reviews - App overview in markdown: https://appshunter.io/ios/app/fab-mobile/id1383237548.md - Rating breakdown: 5★ 7,483 · 4★ 537 · 3★ 169 · 2★ 95 · 1★ 584 ## What do users think of FAB Mobile? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 👍 Great mobile banking app - 💡 Excellent online and mobile banking services - 🔒 Secure and reliable - 🚀 Fast and smooth transactions **Cons** - 🐛 App crashes and freezes frequently - 🐛 Registration and login issues - 💰 Unexpected charges and deductions - ⚠️ Poor customer support and unresponsive - 🐛 Compatibility issues with new devices/IDs **Commonly reported bugs** - App not recognizing new Emirates ID - Facial recognition and NFC scan not working - Repeated requests for registration and verification - Transactions not showing up correctly - Accounts not linking properly **Most requested features** - Live chat support - Ability to close account through app - Improved beneficiary management - Copy/paste functionality for account numbers - Seamless integration between accounts ## Newest reviews (14 of 402) ### 2/5 — Impossible to contact *2026-07-20, version 2.0.88* Automated chat automated phone no humans working for the entire bank it seems ### 3/5 — Service Letters Don’t Download & Chat Client *2026-07-09, version 2.0.87* Issued 4 service letters and each time I had to go collect from the branch. 3 of these Ietters just did not download; I clicked and I get a blank page. One time, the letter was available in the branch but did not appear as ready in the app. The chat client is useless as a service client. There’s no intelligence in it whatsoever. It is simply a tree list. ### 5/5 — Maternity clothes *2026-06-28, version 2.0.86* Very easy. ### 2/5 — Don’t open account *2026-06-18, version 2.0.86* Please don’t open account in FAB they will loot you. Energy month they charge you 200 for low balance. I completely paid the amount and close my account 2 times. But they won’t allow you to close the account. They will loot the money u save to feed your kids ### 5/5 — Very Convenient and Reliable Banking App *2026-06-18, version 2.0.86* I’m very happy with the FAB app. It is convenient, easy to use, and always up to date. FAB offers good banking services and excellent credit card options, and I would recommend the bank to others. My only suggestion is to make the credit card approval process easier and more straightforward. ### 3/5 — App does not working sometimes *2026-06-15, version 2.0.86* The app frequently doesn’t work, and I am often unable to log in or make transactions. This is extremely frustrating, especially when I need immediate access to my money. I am fortunate to have accounts with other banks; otherwise, I would not be able to make payments or access my funds when the app is down. A banking app should be reliable, and I hope these issues are addressed as soon as possible. ### 5/5 — My reviews *2026-06-13, version 2.0.86* Its good i didn’t use that much i just only open my account two days before but i like it ### 3/5 — App has gotten slow *2026-06-08* When trying to access app, it has started to lag on the screen before it gets to login. It also gets slow and looses internet connection when trying to do activities in the app. This has been happening for over a month now. I even installed and reinstalled the app. **Developer response:** Dear Customer, thank you for taking the time to share your feedback. We'll share your concerns with the relevant team. ### 3/5 — Log in problem *2026-06-03, version 2.0.85* App takes time to open and sometimes can’t log in a day. ### 2/5 — Complicated and Confusing *2026-06-01, version 2.0.83* The Customer Service at FAB really lags behind. Nobody ever answers the phone number they ask you to Call and the mailing function only allows for 500 signs to be sent. No Capital letters, feels like 2005 Software. ### 5/5 — Fast *2026-05-31, version 2.0.83* Easy fast innovative ### 5/5 — A good choice *2026-05-28, version 2.0.83* Fast, simple and easy Banking services ### 5/5 — Hamad *2026-05-26, version 2.0.83* Very easy have all the bank activity needed and secure ### 5/5 — قسم الشكاوى *2026-05-23, version 2.0.83* لضرورة التواصل معي بخصوص الحظر على حسابي ولمعرفة أسباب الحضر وكيفية فتح الحظر ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Showing Payments *2026-08-03, version 2.0.89* When you make payment to your credit card, it is impossible to see the remaining outstanding balance until next month. Stone age technology. ### 1/5 — Bad engineered and bad design. *2026-07-18, version 2.0.88* You can literally have no idea how to use the app. It’s completely overloaded and with ads in it. I’ll leave. ### 1/5 — Stolen my money *2026-06-30, version 2.0.86* Don’t open accounts ### 1/5 — Useless customer service *2026-06-26, version 2.0.86* had a very bad experience with the customer service team and the way that my inquiry and problem solving were handled. I was not expected to go through such a complicated process and it was so frustrating. I had been trying for several days to get my issue sorted out unfortunately without any swift action or flexibility.. I am seriously disappointed and shocked with the process related to the end of service releasing procedures. I hope that one of your respective top executives to look deeper into this kind of matters in order to avoid spoiling the good reputation that you respective bank has already earned through out the last couple of years. Hoping that my case to be resolved immediately. Thanks ### 1/5 — I had a very disappointing experience *2026-06-17, version 2.0.86* I had a very disappointing experience with FAB. I joined a credit card cashback offer and completed all required spending for 3 months. After contacting customer service, they reviewed my transactions and clearly confirmed that I am eligible for the cashback. However, the cashback was never credited to my account. What is worse, when I tried to raise a complaint, the bank completely refused to open a case or provide me with a complaint number, which is unacceptable and prevents proper follow-up. I have already attached my bank statements as proof and escalated the issue externally. This kind of service and lack of transparency is very frustrating. I expected better from a bank like FAB. ### 1/5 — Absolutely terrible banking experience with FAB. *2026-06-13, version 2.0.86* Absolutely terrible banking experience with FAB. While I was traveling in the United Kingdom, FAB completely locked me out of both the mobile app and online banking. I urgently needed to transfer money, but I couldn’t access my account at all. The app simply would not work. This is unacceptable for an international bank. Customers should be able to access their funds from anywhere in the world. Instead, I was left stranded without access to my own money during an important situation abroad. The FAB app is constantly lagging, freezing, and malfunctioning. The functionality is limited, unreliable, and clearly not designed for customers who travel internationally. To make matters worse, customer support was either unavailable or completely useless when I needed help. A bank should provide security and reliability. FAB provided neither. This has been one of the most frustrating banking experiences I have ever had, and I would not recommend this bank to anyone who travels or depends on online banking services. Very disappointing. ★☆☆☆☆ ### 1/5 — Cannot apply for supplementary (.) *2026-05-11, version 2.0.82* The app doesn’t have option to apply for family supplementary!!!!!!!!!!!!!!!!!!! One Star not deserving ### 1/5 — Breach of Retention Agreement & Unresponsive Customer Support *2026-05-07, version 2.0.82* I recently tried to block/close my card with FAB, but was contacted by a representative who persuaded me to keep it by promising over 50,000 reward points as a retention offer. Since agreeing to keep the card, no points have been credited, and the promised benefits are nowhere to be found. To make matters worse, their customer service has gone completely silent—nobody picks up the calls or provides an update. It feels like a deceptive tactic just to prevent card cancellations. Very disappointed with this lack of transparency. ### 1/5 — Got charged late payment fee and additional interest on an amount of aed 71 due to bank system issue *2026-05-02, version 2.0.81* I am so disappointed with the experience as a new customer to fab. To begin with it is impossible to reach the customer care. Secondly after reaching out to them on social media they were so rude and said that it the payment isn’t reflected then I have to pay these charges and nothing can be done. I was further informed that since I used my credit card further I would also be charged interest on that which was shocking. They clearly don’t care about customers or their satisfaction. Worst bank experience ever after being in dubai for more than 10 years. I don’t recommend them. ### 1/5 — Worst banking *2026-04-16, version 2.0.80* Extremely disappointing customer service experience. The app and automated phone system make it very difficult to reach an actual customer service representative, especially during urgent situations. I have faced repeated issues with unwanted charges and payment discrepancies, yet resolving them has been unnecessarily frustrating. Even after cancelling a paid card, charges were still reflected elsewhere without proper clarification. A banking service should provide reliable support and transparent billing, but unfortunately this experience has been the opposite. FAB seriously needs to improve its customer service accessibility, issue resolution process, and billing transparency. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-08-16, version 2.0.91* Amazing bank ### 5/5 — Good app *2026-08-06, version 2.0.90* It was as easy as other developed countries to use this app. ### 5/5 — Thanks for the good service Miss Samar Ali *2026-08-05, version 2.0.90* Thanks for the good service Miss Samar Ali ### 5/5 — transfer *2026-07-24, version 2.0.89* fast services ### 5/5 — FAB mobile App *2026-07-23, version 2.0.89* Love this FAB Mobil App it’s seamless in design quick and simple ### 5/5 — FAB for everyone ordinary *2026-07-20, version 2.0.88* I love using this bank as it gives you easy of banking experience sitting anywhere in the world,with few clicks. ### 5/5 — SO EASY TO TRANSFER *2026-07-18, version 2.0.88* Excellent App. ### 5/5 — User interface *2026-07-09, version 2.0.87* Can we use simply, no more airline switches model difficulty ### 5/5 — Banking/ Sending *2026-07-03, version 2.0.87* Fast and easy banking ### 5/5 — User Friendly *2026-06-29, version 2.0.86* User friendly and easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*