# Fabric by Gerber Life — user reviews > 27 indexed App Store user reviews of Fabric by Gerber Life by Fabric Insurance Agency LLC, rated 4.80/5 from 500 ratings. - Source: https://appshunter.io/ios/app/fabric-by-gerber-life/id1472411752/reviews - App overview in markdown: https://appshunter.io/ios/app/fabric-by-gerber-life/id1472411752.md - Rating breakdown: 5★ 437 · 4★ 40 · 3★ 7 · 2★ 2 · 1★ 14 ## What do users think of Fabric by Gerber Life? Overall sentiment: negative **Pros** - 👍 Simple and intuitive user interface - 🚀 Quick and easy onboarding process - 💼 Comprehensive financial management features - 📋 Straightforward will creation - 🎨 Attractive and well-designed visual style - 👨‍👩‍👧‍👦 Helpful for family financial organization - 💡 Innovative all-in-one financial platform **Cons** - 🐛 Frequent app crashes and freezing - 🐛 Persistent login and authentication issues - ❌ Unreliable customer support with long wait times - 🐛 Face ID functionality unreliable - 🐛 App frequently signs users out unexpectedly - 🐛 White screen errors on app launch - ❌ Website significantly more functional than app - ❌ Restrictive account management policies - ❌ No opt-out option for marketing communications - ❌ Age restrictions on life insurance products - ❌ Inability to reapply after application expiration **Commonly reported bugs** - App freezes and requires force close/restart - White screen appears on app launch - Face ID login fails 50% of the time - App crashes after login attempts - Payment information cannot be updated - Withdrawal functionality stuck in maintenance mode - Duplicate accounts created during identity verification - Recurring payment pulls from wrong account - Login requires 7+ clicks instead of single Face ID tap - App opens only intermittently - App stalls on random screens **Most requested features** - Reliable Face ID authentication - Persistent login sessions without forced logouts - Live customer support with immediate response times - Ability to change contribution dates - Flexible bank account linking without waiting periods - Automatic retry functionality for failed recurring payments - Option to opt-out of marketing communications during signup ## Newest reviews (7 of 27) ### 2/5 — Crashes *2026-05-06, version 3.0.6* App lagging, Face ID does not work, keeps loading when trying to use the app. ### 2/5 — App Sucks, Use Site *2025-12-22, version 3.0.6* Just bookmark the site on your phone. App honestly sucks. ### 3/5 — Great Services, App needs work *2025-05-26, version 3.0.0* I got the investment accounts for my kids last year and the service has been great so far. FaceID does not work and the app keeps signing me out or having errors/glitching. ### 1/5 — Cannot re-apply! *2021-01-19, version 1.4.2* I held off the physical exam due to being uncomfortable about someone coming into my home during the COVID-19 pandemic. Thus, a few months later my application expired and my account was closed and I am unable to reapply. They do not give you the option to reapply. ### 1/5 — Utter crap for life insurance... *2020-10-05, version 1.4.0* Way too many restrictions. If you plan to use this tool for life insurance, make sure your young or middle aged. Never seen a Ice insurance company with a cut off of age 60. Sounds a little fishy to me. ### 5/5 — Easy will creation *2019-11-12, version 1.0* Something I needed to do for a long time that I’ve put off, glad to have it over with. ### 5/5 — So simple! *2019-11-12, version 1.0* I had my first child 6 years ago and never got around to got around to getting a will or life insurance - it honestly just seemed too overwhelming. Got both from Fabric in what seemed like to time at all. Also love Fabric Vault, which allow my husband and I to see all of our finances in one place. Would highly recommend! ## Most critical reviews (10 lowest-rated) ### 1/5 — Constant unresolved issues *2026-02-18, version 3.0.6* The app is unreliable and frequently crashes. It will not allow me to update my payment information. There is no way to reach live customer support—only an option to leave a message for a callback. The app directs you to “live chat” for faster help, but the chat simply says they will respond within 12 hours, which is not live support. I’ve been trying to get help since January 21 with no resolution. ### 1/5 — Freezing app *2025-09-22, version 3.0.0* This app is always freezing. I always have to close it and start over. Right now, I am not able to look at how my account has grown, because the app won’t let me open it. It’s very poorly made. ### 1/5 — Find Another Service for Kids Investment Accounts *2025-06-29, version 3.0.0* I can't believe how buggy the app and their website is. I made accounts for each of my daughters, and first of all I can't change the contribution date, there are duplicate accounts for them both because it wouldn't verify my identity unless I used my maiden name, support told me they would close them but they didn't. Now I'm trying to withdrawal their money from their accounts and it says withdrawals are "undergoing maintenance" and to contact support to withdrawal anything. If you want to do ANYTHING you have to wait for customer support. For my recurring payments, it pulled from my checking instead of my savings (my fault), so I just transferred money over but it wouldn't retry the recurring payment, so I had to send a gift. I sent a gift for the amount of my recurring contribution, and it said I need to link an entirely different bank account now. Ok whatever that's ridiculous but I'm just trying to do one thing here, so I go to change bank accounts and it says I can't for 60 days after opening the accounts. So I'm just stuck not being able to put any money into their accounts. Its so ridiculous and unprofessional. ### 1/5 — Dont bother w App, use website *2025-04-13, version 2.2.0* 7/10 times when I tap the app icon to open the app, I get a white screen with chat box. Nothing else. The we site is much more functional. I am using the newest iPhone so its definitely not hardware related. ### 1/5 — Buggy app *2025-01-24, version 2.2.0* App freezes. I have to close and reopen for it to work. I have to enter my password every time even though I have already enabled Face ID ### 1/5 — So glitchy *2024-12-31, version 2.1.5* The app opens every other time ### 1/5 — Glitchy App *2024-12-28* The app stalls on random screens. I have to close the app re launch, Face ID works 50% of the time logging in and then the app crashes and freezes again. ### 1/5 — Login is clunky *2024-10-23, version 2.0.1* Launch app. Shows option for Face ID login. But does not work. Have to click login link at bottom of homepage. Takes you to a blank white page. Have to swipe down to get the screen to refresh. Sometimes the login screen shows. Sometimes I have to refresh multiple times. After that I click the username I have to go to my passwords and search for the login info and then click to have it filled. In summary the app shows you can login in with Face ID which should be a 1 click login. But to actually login it requires over 7 clicks and steps just to login. ### 1/5 — Horrible *2023-01-23, version 1.6.1* Wow how horrible to be told you are not even a candidate w excellent credit and excellent health. I will just make a call to P.Life and the better business bureau! wow! ### 1/5 — You will get texts and emails from them and 3rd parties *2021-06-20, version 1.6.1* No way to opt out of these during the initial application process. ## Most praised reviews (10 highest-rated) ### 5/5 — Finally *2022-09-11, version 1.6.1* Excellent app. Quick and easy. ### 5/5 — Loved this easy to use app *2020-05-30, version 1.1.1* I used this app to make a Will. I have been putting off making a Will for a long time. This app was very easy to use and helped put my mine at ease. ### 5/5 — Great company! *2020-03-13, version 1.1.1* What a time to be alive! Who would have thought that I as a nearing 40 yer old man, would be able to protect my family with a million dollars in life insurance and write a will for my wife and I. All while surfing instagram sitting on the toilet! Whose got two opposable thumbs for fabric? This Guy 👍🏼👍🏼 ### 5/5 — Simple and attractive interface *2019-12-04, version 1.0.2* Simple and attractive interface that’s really intuitive to use. I’ve been a fabric customer since the beginning and this app is a welcome addition to their offerings, making access and personalization of Fabric products a breeze. ### 5/5 — amazing place to store all of your family financial info! *2019-12-03, version 1.0.2* nothing this simple and well designed out there. All families should use this. ### 5/5 — Easy and straightforward *2019-11-18, version 1.0.1* Great job with the app - it’s simple to use, works very well and has a lovely visual style. A simple and pleasurable way to get the job done. ### 5/5 — Now I have a Will *2019-11-15, version 1.0.1* I’ve been putting off creating a will for years. I got the app and I had a will moments later. Simple to use and a clear layout. ### 5/5 — Easy to make & share a Will with my wife *2019-11-12, version 1.0* I’ve been looking for a simple way to prepare a will for a few years. This app let me do that + I was able to create one for my wife at the same time. It also has a neat little feature for sharing your finances so you can keep track of your combined savings. ### 5/5 — Awesome service with first class design *2019-11-12, version 1.0* Great on boarding flow, beautiful design and really necessary functionality - everyone should be using this app. ### 5/5 — Family financial security made easy *2019-11-12, version 1.0* Finally, a company that makes it easy to understand getting insurance, making a will and all sorts of stuff I should have done a while ago, but didn’t have an easy and affordable way to do. Thanks for this app. Please keep adding things that will help me keep my family financially secure! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-28.*