# Faceform: Face Yoga Exercises — user reviews > 15 indexed App Store user reviews of Faceform by Wowoo Dijital Hizmetler Limited Sirketi, rated 4.60/5 from 358 ratings. - Source: https://appshunter.io/ios/app/faceform-face-yoga-exercises/id6746445647/reviews - App overview in markdown: https://appshunter.io/ios/app/faceform-face-yoga-exercises/id6746445647.md - Rating breakdown: 5★ 290 · 4★ 30 · 3★ 18 · 2★ 4 · 1★ 16 ## Newest reviews (1 of 15) ### 1/5 — Did not do what they said *2025-12-30* Clicked the free 3 day trial said they would send reminder that I would be charged and never did! I would not have opted for this option frankly I wouldn’t have tried it if I’d known they wouldn’t follow through with their word! Terrible customer service clearly non existent cannot reach anyone, just given an email address! No number refund my money!!!!! **Developer response:** Hi, We’re really sorry this has been such a frustrating experience for you. We completely understand how upsetting it can be to see a charge when you were expecting a reminder beforehand. Free trials and reminder notifications are managed directly by the App Store, and the timing of alerts is controlled by Apple’s system. That said, we truly understand how important those reminders are, and your feedback is valid. If you’d like to request a refund, you can do so through Apple at reportaproblem.apple.com, as they handle all billing and refund decisions. If you’d also like us to personally review what happened, please reach out to us at faceformsupport@wowooapps.com with the email used for the purchase. We genuinely want to help clarify this for you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Total Scam *2026-03-23* Do not download this app! I originally signed up for a £10 monthly trial via a Facebook ad. Without warning, they automatically charged my card £49.99 the following month. When I contacted customer support (WOWOO LTD) to ask for a refund, they refused. To make matters worse, even though they took my £50, the app still shows as "locked" and is asking me to buy a subscription AGAIN. I have paid for a service I cannot even use. Their support team ignores the technical issue and only says "your subscription is cancelled for the future." They are literally stealing money at this point. Save your money and stay away This company (WOWOO LTD / Faceform) is predatory and the app is rubbish. Read the other reviews—I am not the only one this has happened to! **Developer response:** We're sorry for the frustration. You signed up via our website, not the App Store. Tap "I already have an account" on the app's first screen and sign in with your checkout email, OR go to Settings > "Link Web Purchase" and enter that email. For billing questions: faceform@wowooapps.com. — Faceform: Face Yoga Exercises Team ### 1/5 — Don't purchase *2026-02-20* I paid for the trial, which says it expires 7/19/26 under subscriptions, yet I only had access for a week. Tried to email customer service but didn't get a response. **Developer response:** We apologize for the access issue and missed email. Please write to us again at hi@wowooapps.com with your account info—we'll investigate why your trial access ended early and get this sorted out right away. — Faceform: Face Yoga Exercises Team ### 1/5 — App won’t let me sign in *2026-02-19* For some reason they had no problem sending me a receipt and charging my credit card; however, after downloading the app and entering my email I repeatedly get the message that I don’t have an account. Please refund **Developer response:** Sorry for the sign-in trouble. This often happens when using a different email than your App Store purchase. Please verify you're using the same email. If issues persist, contact faceform@wowooapps.com with your receipt to locate your account. For billing matters, visit reportaproblem.apple.com. — Faceform: Face Yoga Exercises Team ### 1/5 — 3 day free trial? You’ve taken a months payment? *2026-02-11* Not happy, thought I had a 3 day trial before signing up but they’ve taken £12.99 already on my 1st day trial ??? **Developer response:** Sorry for the confusion. Free trials and billing are managed by the App Store — charges may appear immediately based on how the purchase was confirmed through Apple. To review the charge, visit reportaproblem.apple.com. For account status questions, contact faceform@wowooapps.com. — Faceform: Face Yoga Exercises Team ### 1/5 — Do not bother *2026-01-28* The app didn’t work at all. They will not refund or cancel subscription. They just keep replying with the same response/questions, which I am unable to do because THE APP DOESN’T WORK. **Developer response:** We're sorry the app didn't work for you. Please email faceform@wowooapps.com describing the issue so we can help fix it. To cancel: iPhone Settings > tap your name > Subscriptions. For billing questions, visit reportaproblem.apple.com as Apple handles App Store transactions. — Faceform: Face Yoga Exercises Team ### 1/5 — Rubbish *2026-01-27, version 1.0.14* Worst developer ever paid subscription for a year app doesn’t work ### 1/5 — one of the worst experiences I've had with a face yoga app *2026-01-27* Misleading advertising, saying it's a free trial and no clear indications of how that works until you have signed up. Then when i wanted to cancel, you cant cancel from the app. They send a link and the link doesnt work, and they say to copy and paste to your browser and it still doesnt work and when you you email support your in a loop with the same reply. I still havent been able to cancel. It should be this hard. **Developer response:** We're sorry the cancellation process was frustrating. Subscriptions are managed in your iPhone Settings > Apple ID > Subscriptions. For any issues canceling there, email hi@wowooapps.com and we'll help immediately. — Faceform: Face Yoga Exercises Team ### 1/5 — Cancel subscription, I did not have access to the videos except the first day 7th January 2026. *2026-01-14* I am very disappointed with this I have. Ever been able to even use the three days free trial. Yet my card was debited. I even access the training. Please cancel this subscription with immédiate effect. I cannot even unsubscribe because I do not have access. Please stop everything, cancel my subscription. Thanks very poor services **Developer response:** Hi, We’re truly sorry to hear about your experience and understand how frustrating this must be, especially if you were unable to access the content. Please note that subscriptions and cancellations are managed directly through the App Store. We do not have the ability to cancel subscriptions on behalf of users. To cancel, please go to Settings on your iPhone, tap your Apple ID at the top, select Subscriptions, and manage it there. If the subscription does not appear, it may be linked to a different Apple ID. In that case, Apple Support can review your billing records and assist further. If you’d like us to review your access issue as well, please contact us at faceformsupport@wowooapps.com with the email used for the purchase. We want to help clarify and resolve this for you. ### 1/5 — Unable to pay for the app even after paying for it *2026-01-10* I paid $30 for this app but am unable to use it. I’m being asked to sign up for another trial where I’ve to pay another $50 for. Please give me the services for what I’ve signed up for, or give me a refund immediately! **Developer response:** Hi, We’re really sorry to hear about this experience. We completely understand how frustrating it must be to pay and then feel like you’re being asked to pay again. In most cases, this happens when the subscription was purchased using a different email than the one used to log in, or when the App Store has not fully synced the subscription status yet. Please contact us at faceformsupport@wowooapps.com and include the email used for the purchase along with a screenshot of the payment confirmation. We’ll review your account carefully and make sure you receive access to what you paid for. Refunds are processed directly by Apple, but we’re happy to help clarify everything on our side first. ### 1/5 — Subscription *2026-01-09* If this was a one time payment I would do it. It does not offer that, I refuse to do a subscription. **Developer response:** Hi, Thank you for sharing your feedback. We completely understand that subscriptions aren’t for everyone, and some users prefer a one time payment option. At the moment, the app operates on a subscription model so we can continue providing updates, new features, and ongoing improvements. That said, we truly appreciate your input and will share it with our team. If you ever decide to give it another try, we’d be happy to have you. ## Most praised reviews (4 highest-rated) ### 5/5 — Danno41 *2025-10-22* Just getting started…a better review to follow **Developer response:** Hi Danno, Thanks so much for giving the app a try! We’re excited to have you getting started. We hope you continue enjoying your experience and find it helpful as you explore more features. 😊 ### 5/5 — Excited but obviously skeptical! *2025-09-16* Just installed this app from a help recently watched. I’m very super excited to get going a watch my dark circles a puffy eyes disappear! **Developer response:** Thank you for giving Faceform a try! 🌸 We totally get the curiosity — stay consistent and you’ll start noticing results soon. Keep us updated on your progress! ### 2/5 — Good idea, badly executed *2026-07-22* Good exercises, it actually make a difference. Unfortunately lots of bugs, annoyingly the timings are not coordinated with the exercises **Developer response:** Thanks for noting the exercises help! We've been working on timing synchronization issues. Please update to the latest version—it addresses several coordination bugs. Any other concerns, reach us at hi@wowooapps.com. — Faceform: Face Yoga Exercises Team ### 2/5 — Watch out for monthly fee *2026-03-01* I signed up for one month at a cost of £10 via a Facebook add. The app was glitchy with exercises cutting out and some exercises required equipment which was not mentioned when signing up! It wouldn’t upload my second photo at the end so no comparison of skin tone/firmness at the end. Should have known it was too good to be true. Once 30 days up they took £49.99 via my debit card! Now trying to get this cancelled before they take anymore! **Developer response:** We're sorry about the glitches and the unexpected charge. Subscriptions are managed through your Apple account settings. For billing questions or account help, please contact us directly at hi@wowooapps.com. — Faceform: Face Yoga Exercises Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*