# Faceter Video Surveillance — user reviews > 38 indexed App Store user reviews of Faceter Video Surveillance by Faceter South Africa (PTY) LTD, rated 4.60/5 from 341 ratings. - Source: https://appshunter.io/ios/app/faceter-video-surveillance/id1458596215/reviews - App overview in markdown: https://appshunter.io/ios/app/faceter-video-surveillance/id1458596215.md - Rating breakdown: 5★ 275 · 4★ 32 · 3★ 15 · 2★ 4 · 1★ 15 ## What do users think of Faceter Video Surveillance? Overall sentiment: negative **Pros** - 🚀 Easy setup and download - 👍 Great streaming quality - 💰 Reasonable premium cost - 💡 Potential for good functionality - ✨ Good signal strength - 💡 Ability to select zoom modes - 💡 Flashlight feature - 💡 Motion sensor works - 🌟 Superb video quality - 🚀 Rock-solid network connection - 🌟 Best-in-class resolution - 🚀 Works exactly as advertised - 👍 Very easy to set up - ✨ Works fine - 👍 Great app - 🤩 Simply Amazing! - 🥳 Stunning quality - 😎 Affordable pricing - 🥰 Does exactly what it says FOR FREE!! - 👍 V. Good and can be great - 👍 Works fine after some decoding - 👍 I love this app - 👍 I am on this app all day - 👍 I did not expect the app to work this well - 👍 Now I can feel better while at work - 👍 Finally am trying to make it operate - 👍 The best Surveillance App On the Planet - 👍 Works on iOS devices - 👍 Works great and super happy with this app - 👍 Amazing - 👍 Works exactly like it say’s - 👍 superb video quality! - 👍 decent app, well done **Cons** - 🐛 Crashes frequently - 🐛 Does not restart itself - 🐛 Useless if not at home to restart - 🐛 Contact support button does not work - 🐛 No support or info available - 🐛 App stops working after a week - 🐛 Would not load after a week - 🐛 Takes money for useless app - 🐛 App freezes after a few minutes on iPhone 6 - 🐛 Cameras get offline daily - 🐛 No recording - 🐛 Internal server down error - 🐛 App is a piece of crap - 🐛 Keeps telling camera is offline - 🐛 Nightmare to try delete app - 🐛 Laggy with up to 10 seconds delay - 🐛 Frozen at the QR code - 🐛 Slow and not user friendly - 🐛 Ads pop up - 🐛 Confusing layout - 🐛 No black screen mode - 🐛 Poorly thought out connection - 🐛 Interface is not intuitive - 🐛 Camera unavailable when recording - 🐛 Video quality reduced drastically after update - 🐛 Impossible to switch from recording to viewing - 🐛 Paid for subscription, want money back - 🐛 Cannot find way to delete app - 🐛 Videos turn on their sides - 🐛 Delay makes live irrelevant - 🐛 Needs more developer attention - 🐛 I hate this app - 🐛 Technical Issue after updating - 🐛 Errors with discovery service **Commonly reported bugs** - Application crashes after less than one day - Contact support button does not work - App stops working after a week - App would not load after a week - Crashes whenever used as a camera on iPhone 6 after updating - Error message: “The operation couldn't be completed. (Services.Discovery. Error error O.)” - Error message: “The operation couldn’t be completed service discovery error 0” - Camera unavailable when it's clearly recording - App freezes after a few minutes of recording on iPhone 6 - Camera went offline - Cameras get offline daily - Internal server down error message - App keeps telling me the camera is offline - Videos turn on their sides - Laggy with up to 10 seconds delay - Frozen at the QR code - App crashed when pairing with an android phone - Quality of video has been reduced drastically since the update - Impossible to switch from recording to viewing without the bar on the bottom - Server error **Most requested features** - Support for dual recording of front and back camera - Night vision for phones when recording at night - Support for dual camera recording - Motion detector on Android version ## Newest reviews (12 of 38) ### 4/5 — Does the job however *2024-05-16* I would like support for dual recording of the front and back camera if applicable, the app is great from the ability to select zoom modes and turn on the flashlight gives it a head start over other apps. The ability for dual camera recording would be amazing. **Developer response:** Hello! Thank you for your positive review, buddy! We will make sure to pass your suggestions to the Developing Team. We wish you a good day! ### 3/5 — Cant see live camera *2024-03-02* It keeps saying camera unavailable when its clearly recording & both phones are connected to the internet **Developer response:** Hello! We are sorry to hear that :( Please get in touch with us via the feedback form. Go to settings --> support --> Report an issue. Make sure to fill in the email field so we can contact you back. We are willing to help you! ### 3/5 — Slow and not user friendly *2023-07-23* I removed this app after spending sometimes to figure it out. There are options to turn on flash light, share link to connect to camera, download or delete footage,… I don’t like the user interface however (Ads pop up, confusing layout, no black screen mode). I like the alfred app better for this kind of application. **Developer response:** Hello! We're sorry you didn't like the app. We will continue to improve Faceter to meet our customers' expectations 🙏 ### 2/5 — Technical Issue *2023-05-22* It used to work on iPhone 6 but after updating it it crashes whenever I want to use it as a camer in my iphone6. **Developer response:** Hello! We are sorry to hear that :( Please get in touch with us via the feedback form. Go to settings --> support --> Report an issue. Make sure to fill in your email so we can contact you back. We are willing to help you! ### 4/5 — Help! *2023-05-19* I just downloaded this app on my IPhone XR and soon as I open it I keep getting error message. “The operation couldn’t be completed service discovery error 0” I will update my review as soon as I get help ### 4/5 — Night vision *2022-11-28* Overall great app however please add night vision for phones when recording at night time . Instead of the flash light icon on the app makes a light come on that is too bright and too noticeable and makes it hard to see especially when recording out a window **Developer response:** Thank you for your suggestion, we will definitely pass it on to the developers! ### 2/5 — did not work for me :( *2022-10-31* i am not a fan of this app. when i got my home camera & needed to set it up w/ an app used for cam reasons, this was the first one i downloaded. i could not for the life in me figure out what was wrong. my camera kept freezing up. idk if this app being developed in another country (south africa) then where im located at (united states) plays a role in why i couldn’t figure faceter out or not but regardless i eventually gave up & moved on to downloading another one. from what it seems like, faceter is very useful to other people just by looking at the ratings so maybe it was just me or my location. i will confess that my internet here isn’t exactly the best but i was still able to figure out the next camera purposes app i downloaded so i don’t know why i couldn’t navigate or set up faceter correctly. **Developer response:** We are sorry to hear that :( Please drop us a message with the error description via the app feedback form, and we will look into this for you 🙏 ### 4/5 — The best Surveillance App On the Planet *2022-09-21, version 3.0.4* Works on iOS devices but whenever pairing with a android phone to use as camera it always says app crashed.But Overall it’s good ### 4/5 — Works exactly like it says *2022-08-02* Very very easy to set up, works just like it says it does with better quality than a cheap camera. Although, I have used this on 4 different phones and on an iPhone 6 the app freezes after a few minutes of recording and stops the recording. If I refresh the app it works again but it won’t work longer than a few minutes again. I used another iPhone 6 and haven’t had that issue so I’m assuming it has something to do with my phone. **Developer response:** We are sorry to hear that :( Please drop us a message with an error description via the app feedback form, and we will look into this for you 🙏 ### 3/5 — Since the update *2022-06-27* The quality of the video has been reduced drastically, not to mention it’s impossible to switch from recording to viewing without having the bar on the bottom of the screen. Why fix what wasn’t broken? **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Could you send details of what you are experiencing to our customer support using the contact form in the App? 🙌 ### 1/5 — Server error/didn’t work *2022-02-08, version 2.8.4* Liked it until it didn’t work. Internal server down error message. Right when I needed it. ### 4/5 — Amazing *2021-12-05, version 2.8.4* Works exactly like it say’s. My only quib is that on the android version it has a motion detector, any chance of an update soon? ## Most critical reviews (10 lowest-rated) ### 1/5 — Delete my information *2025-01-13* Hi I would like to delete my information and can’t seem to get notification about anything that my account has been deleted ### 1/5 — Full of bugs and unreliable! *2024-08-11, version 3.5.8* I installed this on x4 iPhones, X3 as cameras, and x1 as a monitor. It works and has the potential to be good, but the application crashes after less than one day, and it does not restart itself. So unless you are at home to start it again, it is useless! Also the contact support button does not work, I even paid for a premium subscription to see if they could help, but no support and they can take days to reply. ### 1/5 — Can’t get it to work *2024-07-02* Watched install videos by company CEO. Installed, working for a short period of time. Changed camera and viewer phones, good signal strength, reloaded app. Will work for a few hours, then “offline” for 8 hours. Open the app on camera phone and will begin recording but still offline on viewer or might work for a while. This is my 3rd day of failed attempts. I think it would be a good app if it worked. My takeaway from this app, you need to stay home to keep it working. **Developer response:** Hello! We're sorry you didn't like the app. We will continue to improve Faceter to make the app best CCTV solution ### 1/5 — Can’t get it to work *2024-06-08* Watched install videos by company CEO. Installed, working for a short period of time. Changed camera and viewer phones, good signal strength, reloaded app. Will work for a few hours, then “offline” for 8 hours. Open the app on camera phone and will begin recording but still offline on viewer or might work for a while. This is my 3rd day of failed attempts. I think it would be a good app if it worked. My takeaway from this app, you need to stay home to keep it working. ### 1/5 — Badly *2024-03-23, version 3.5* To connect my phone (monitor) to another phone (camera), I suffered for two hours, but never connected. Poorly thought out connection. The interface is not intuitive. The poorly thought out connection algorithm is annoying. It seems that a top-level specialist should be connected. If someone wants to suffer like me, then try, maybe you will succeed. I'm deleting. ### 1/5 — This app is garbage. Don’t buy … waste of money *2023-05-24* This app is like 20 seconds delayed and about a week the app stops working . I tried to contact supports but there is no support or any info except that it was developed in South Africa. Red flagged . This app would not load after a week of used . There’s much better solution out there . And cheaper ! If there’s a way to rate how bad a app is it would definitely get a 5 stars for the worst app out there . Thanks for a garbage app guys and taking my money . ### 1/5 — Errors *2023-05-21, version 3.2.1* When I first used the app I got this message right away: “The operation couldn't be completed. (Services.Discovery. Error error O.)” Tryed troubleshooting methods but kept getting this error ### 1/5 — Be careful *2022-09-18, version 3.0.4* Clicked on the free trial option but was charged 9.99. Useless app ### 1/5 — TS *2022-04-24, version 2.8.4* 1 Camera went offline. Being on holiday , I can’t fix it and the whole reason for having it is to be able to monitor the home. Hence the 1 star rating. ### 1/5 — Very Poor *2022-02-26* Cameras get off line, no recording. My wifi is 100% excellent . I have 6 cameras and all have app issues are get offline daily. DO NOT BUY ANY SUBSCRIPTION . I paid 1 month and I canceled It. **Developer response:** This doesn't seem right. We want to take a closer look at this for you. Could you send details of what you are experiencing to our customer support using the contact form in the App? 🙌 ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2025-04-21* Downloaded and setup in minutes! Great quality streaming from an old iphone 6. The premium plan looks feature rich and at a very reasonable cost. I am going to try setting up a few IP cameras and will add more to the review after more testing. Thanks for making the app available! ### 5/5 — Manager *2023-05-19, version 3.2.1* Great ### 5/5 — Great app *2023-05-09, version 3.1.8* Works great and super happy with this app. ### 5/5 — Spare iPad/phone camera *2023-04-26* Works fine after some decoding of what information they want but you’ll figure it out. Also if you change parameters on camera, sometimes the link won’t work anymore, but it’s easily fixed. I like this app. **Developer response:** Hello! Thanks for your feedback. We will continue improving Faceter and hope you give us more stars in the future 🙏 ### 5/5 — I love this app *2023-04-15* I am on this app all day. Thanks guys **Developer response:** Hello! Thank you so much for your kind feedback :) Have a great day! ### 5/5 — I’m shocked and impressed *2023-04-10* I did not expect the app to work this well. I haven’t been able to buy security cameras because other bills keep popping up. I had an old phone I haven’t used in years and this actually let me set it up as a security camera. Now I can feel better while at work. The motion sensor even works. Lol my cat keeps setting it off though **Developer response:** Hello! Thank you for using Faceter, we are happy to hear it is useful for your pet monitoring 🙏 ### 5/5 — iPhone *2022-11-04* Finally am trying to make it operate **Developer response:** Happy to hear that :) if you have any further questions - do not hesitate to contact us via the feedback form in the App 🙌 ### 5/5 — Army Man *2022-08-23* Just what I been looking for it work just fine. **Developer response:** Hello, thank you for your time to rate us! We are working on new functions to be integrated into the App. Stay tuned! ### 5/5 — Simply Amazing!🤩🥳😎🥰 *2021-09-02* Stunning quality at extremely affordable pricing and does exactly what it says FOR FREE!! **Developer response:** It is nice to hear you enjoyed using Faceter App :) ### 5/5 — V. Good and can be great *2021-08-04, version 2.8* I have tried a number of these security/monitor repurpose an old phone apps and this is by far the best. Network connection is rock solid. Resolution is best in class. Well worth the subscription for storage and HD. More sophisticated event data to show sound level and movement in selected screen areas would make this app excellent. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*