# Facility Issue Reporting

> Electronic facility issue reporting and management for church leaders. (iPhone/iPad app by The Church of Jesus Christ of Latter-day Saints.)

- Source: https://appshunter.io/ios/app/facility-issue-reporting/id1035961160 (this page in markdown: same URL + `.md`)
- Developer: [The Church of Jesus Christ of Latter-day Saints](https://appshunter.io/developer/319828224)
- Category: Productivity, Utilities
- Price: Free
- Rating: 2.80/5 from 190 App Store ratings · 113 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.6 · 28 MB
- Languages: Korean, Danish, German (Germany), Russian, Malay, Swedish, European Spanish, Sinhala, American English, Italian and 9 more
- Released: 2016-09-04
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/facility-issue-reporting/id1035961160/reviews.md

## What is Facility Issue Reporting?

The Facility Issue Reporting (FIR) app provides local leaders of The Church of Jesus Christ of Latter-day Saints with the ability to report and review facility issues electronically.  This streamlines the reporting, viewing, and resolution of facility issues.

## Key features

- Report facility issues electronically
- Review facility issues
- Streamlined issue resolution
- Electronic tracking of issues

## What do users think of Facility Issue Reporting?

Overall sentiment: negative

**Pros**

- 🚀 Fast response times from facilities team when working
- 📱 Convenient mobile access to submit facility issues
- 📸 Ability to upload photos with issue reports
- 🗺️ Map view for facility location selection
- ✅ Streamlined issue tracking and submission process
- ⚡ Removes intermediaries for faster repairs

**Cons**

- 🐛 Frequent 'Failed to Load Data' errors preventing submissions
- 🐛 App crashes and freezes regularly
- 🐛 Login loop - users stuck on login screen indefinitely
- 🐛 Text input fields randomly erase entered data
- 🐛 Cannot select required fields (issue type, name, location)
- 🐛 App resets and loses all data when switching between apps
- 🔐 Restricted access - only certain leadership roles can submit
- 📵 Server connectivity issues and timeouts
- ⚠️ No notification system for job scheduling or completion
- ⚠️ No way to edit or cancel submitted reports
- ⚠️ Poor communication from development team
- ⚠️ Slow performance on Sundays/high-traffic times
- ⚠️ Facility selection process is cumbersome and slow
- ⚠️ No support contact method that actually works

**Commonly reported bugs**

- Login authentication broken - infinite login loop
- Failed to Load Data error prevents issue submission
- Cannot select issue type from dropdown
- Cannot edit name field despite being required
- Text input randomly erases when typing descriptions
- App resets all entered data when user switches to another app
- Server connection errors and timeouts
- App crashes when opening or selecting issue type
- Photo upload fails with 'Service Unavailable: Zero Size Object' error
- Landscape orientation displays large white area
- App freezes when navigating between pages
- Map view shows wrong/distant facilities instead of closest location
- Facility selection dropdown loads slowly or not at all
- Submitted issues show as 'Mine' but don't move to FM Group
- Contact Us feature non-functional
- Feedback submission fails with generic error
- App doesn't work on church WiFi network
- Missing plus (+) button to create new issue on some versions
- Inconsistent DONE button functionality across screens

**Most requested features**

- Allow regular members to submit facility issues, not just leaders
- Add priority/urgency level field (emergency, important, low)
- Enable mechanics/FM staff to mark jobs complete within app
- Add direct communication channel between FM staff and reporters
- Implement photo upload progress bar
- Add time frame/ETA for repairs
- Allow users to edit or cancel submitted reports
- Set default building to avoid repeated selection
- Add floor map with location marking capability
- Implement data persistence when switching apps
- Add search and filter functionality for closed issues
- Expand access to more callings (EQ/RS/YW/Primary presidents, etc.)
- Add landscape orientation support
- Allow trailing spaces in email fields without errors
- Provide better feedback/error messages instead of generic failures

## Recent user reviews (10 of 113)

All indexed reviews: https://appshunter.io/ios/app/facility-issue-reporting/id1035961160/reviews.md

### 5/5 — App Support

*2026-06-12*

Two issues. 
(1) The “App Support” link does not lead to App Support - only to the base website. 
(2) The app says it needs to be updated but the App Store only shows an “OPEN” feature not an “UPDATE” feature on the link button.

### 3/5 — Appreciate the quick method for reporting issues when it works

*2026-05-06*

I have used this app to report issues in our stake but also at any church facility I visit and notice an issue. Lately I can’t select issue type — it just errors out. Which means I can’t submit an issue.

### 2/5 — Unable to submit

*2026-04-22*

Thank you for creating this app, it can be really convenient but when submitting an issue It won’t allow me to select a facility by list or map, it just keeps reading error “failed to load data. Please try again later” and since that portion isn’t filled out, it won’t allow me to submit.

### 1/5 — Too many bugs

*2026-02-15*

Receive notifications, but they don’t appear on app. Have to log out and in again to have them appear. App crashed so many times by taking photos on app too. Very stressful.

### 5/5 — App

*2026-01-25*

Muito bom o aplicativo, grande auxilio nas demandas de cuidado com as capelas, de fácil uso.

### 1/5 — Bug makes it impossible to submit an issue

*2026-01-21*

“Failed to Load Data” is the only message this app can give. Perhaps someone in management decided to block users from submitting tickets. If that is the case then I would prefer an actual message like “unauthorized” instead of an infuriating string of repeated failures that make troubleshooting impossible. This app is completely useless without the ability to submit a ticket.

### 1/5 — Can’t get issue through

*2025-12-14, version 2.8.0*

The app will not allow me to put in an “issue type” so I am unable to submit the facility issue.  It would be nice to have this bug fixed.

### 1/5 — New Bishop

*2025-12-13, version 2.8.0*

This app has not worked for me at all. I cannot submit an issue because I don’t have all of the information typed in, but when I try to type in the information, the app does not allow me to type anything. It feels like no one wants to fix the buildings.

### 2/5 — App can reset if you leave it and return to it

*2025-08-18*

Works okay if you have all the information at hand. However, the app resets if you leave it to refer to information outside the app. 
The scenario is that I enter a bunch of details but I need to check the email app for additional details like model number or whatever. When I return to the app, everything I typed is gone. I have to start over again. I’m an STS and I have had this happen a few times.
I like the fact that this app is available but it’s unreliable.

Update:
There does not seem to be a way fora user to edit or cancel an FIR. I believe that the creator of the FIR should be able to edit or cancel an FIR. It could save some emails or phone calls with the FM group.

### 3/5 — Failure to Load Data Issue

*2025-08-17*

I’ve used this app a ton in the past but now I cannot select our building and report an issue due to “Failure to Load Data” and as such I can no longer submit an issue that needs addressing. Can the development team please look into it and post an update or let us know where to reach out for support?

## Frequently asked questions about Facility Issue Reporting

### What does the Facility Issue Reporting app do?

The Facility Issue Reporting app enables local leaders of The Church of Jesus Christ of Latter-day Saints to report and review facility issues electronically. It is designed to streamline the process of managing and resolving problems related to church facilities.

### Who is the target audience for this app?

The app is specifically designed for local leaders within The Church of Jesus Christ of Latter-day Saints who are responsible for overseeing and managing church facilities. It helps them efficiently handle any issues that arise.

### How does this app help with facility issues?

It provides a digital platform for reporting and reviewing facility problems, making the entire process more efficient. This electronic system helps in tracking issues and ensuring their timely resolution.

### Is there a cost to use the Facility Issue Reporting app?

Based on the provided information, the app is free to use. There are no mentioned costs or in-app purchases associated with its functionality.

## Version history (last 5 releases)

### 2.12.1 — 2026-08-04

Prevent update available message from showing when no update is available.

### 2.12.0 — 2026-07-02

• Bug Fixes
• Added FIR website fallback for issue type selection issues

### 2.11.0 — 2026-05-19

• Simple type ahead search for issue types
• Five additional languages supported: Malay, Khmer, Indonesian, Tamil, Sinhala
• Bug Fixes

### 2.10.0 — 2026-03-26

Bug fixes

### 2.9.1 — 2026-02-13

• If user indicates a need for earlier resolution, Proposed Completion Date defaults to Expected Completion Date

## Apps similar to Facility Issue Reporting

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Superhuman Docs](https://appshunter.io/ios/app/superhuman-docs/id1397968110) | 4.0 (4) | Free | Productivity |
| [SignUpGenius](https://appshunter.io/ios/app/signupgenius/id1314654833) | 1.3 (63) | Free | Productivity |
| [LDSBot](https://appshunter.io/ios/app/ldsbot/id6743821615) | 4.1 (21) | Free | Productivity |
| [WardBullet](https://appshunter.io/ios/app/wardbullet/id1549283218) | 4.3 (91) | Free | Productivity |
| [Warranty Life](https://appshunter.io/ios/app/warranty-life/id1209905349) | 4.5 (606) | Free | Productivity |
| [Q-SYS UCI Viewer](https://appshunter.io/ios/app/q-sys-uci-viewer/id417461920) | 3.0 (53) | Free | Productivity |

## More apps by The Church of Jesus Christ of Latter-day Saints

- [Latter-day Saints Channel](https://appshunter.io/ios/app/latter-day-saints-channel/id319828221)
- [Member Tools](https://appshunter.io/ios/app/member-tools/id391093033)
- [Doctrinal Mastery](https://appshunter.io/ios/app/doctrinal-mastery/id413341700)
- [Sacred Music](https://appshunter.io/ios/app/sacred-music/id463553380)
- [The Book of Mormon](https://appshunter.io/ios/app/the-book-of-mormon/id547313550)
- [Gospel Library](https://appshunter.io/ios/app/gospel-library/id598329798)

All apps by The Church of Jesus Christ of Latter-day Saints: https://appshunter.io/developer/319828224

## Related topics

[facility issue reporting](https://appshunter.io/ios/topics/facility-issue-reporting) · [fir church of jesus christ](https://appshunter.io/ios/topics/fir-church-of-jesus-christ) · [facility vitals](https://appshunter.io/ios/topics/facility-vitals) · [herramientas sud](https://appshunter.io/ios/topics/herramientas-sud) · [lds tithing report](https://appshunter.io/ios/topics/lds-tithing-report) · [the church of jesus christ](https://appshunter.io/ios/topics/the-church-of-jesus-christ)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*