# Facility Issue Reporting — user reviews > 113 indexed App Store user reviews of Facility Issue Reporting by The Church of Jesus Christ of Latter-day Saints, rated 2.80/5 from 190 ratings. - Source: https://appshunter.io/ios/app/facility-issue-reporting/id1035961160/reviews - App overview in markdown: https://appshunter.io/ios/app/facility-issue-reporting/id1035961160.md - Rating breakdown: 5★ 51 · 4★ 19 · 3★ 29 · 2★ 22 · 1★ 69 ## What do users think of Facility Issue Reporting? Overall sentiment: negative **Pros** - 🚀 Fast response times from facilities team when working - 📱 Convenient mobile access to submit facility issues - 📸 Ability to upload photos with issue reports - 🗺️ Map view for facility location selection - ✅ Streamlined issue tracking and submission process - ⚡ Removes intermediaries for faster repairs **Cons** - 🐛 Frequent 'Failed to Load Data' errors preventing submissions - 🐛 App crashes and freezes regularly - 🐛 Login loop - users stuck on login screen indefinitely - 🐛 Text input fields randomly erase entered data - 🐛 Cannot select required fields (issue type, name, location) - 🐛 App resets and loses all data when switching between apps - 🔐 Restricted access - only certain leadership roles can submit - 📵 Server connectivity issues and timeouts - ⚠️ No notification system for job scheduling or completion - ⚠️ No way to edit or cancel submitted reports - ⚠️ Poor communication from development team - ⚠️ Slow performance on Sundays/high-traffic times - ⚠️ Facility selection process is cumbersome and slow - ⚠️ No support contact method that actually works **Commonly reported bugs** - Login authentication broken - infinite login loop - Failed to Load Data error prevents issue submission - Cannot select issue type from dropdown - Cannot edit name field despite being required - Text input randomly erases when typing descriptions - App resets all entered data when user switches to another app - Server connection errors and timeouts - App crashes when opening or selecting issue type - Photo upload fails with 'Service Unavailable: Zero Size Object' error - Landscape orientation displays large white area - App freezes when navigating between pages - Map view shows wrong/distant facilities instead of closest location - Facility selection dropdown loads slowly or not at all - Submitted issues show as 'Mine' but don't move to FM Group - Contact Us feature non-functional - Feedback submission fails with generic error - App doesn't work on church WiFi network - Missing plus (+) button to create new issue on some versions - Inconsistent DONE button functionality across screens **Most requested features** - Allow regular members to submit facility issues, not just leaders - Add priority/urgency level field (emergency, important, low) - Enable mechanics/FM staff to mark jobs complete within app - Add direct communication channel between FM staff and reporters - Implement photo upload progress bar - Add time frame/ETA for repairs - Allow users to edit or cancel submitted reports - Set default building to avoid repeated selection - Add floor map with location marking capability - Implement data persistence when switching apps - Add search and filter functionality for closed issues - Expand access to more callings (EQ/RS/YW/Primary presidents, etc.) - Add landscape orientation support - Allow trailing spaces in email fields without errors - Provide better feedback/error messages instead of generic failures ## Newest reviews (15 of 113) ### 3/5 — Appreciate the quick method for reporting issues when it works *2026-05-06* I have used this app to report issues in our stake but also at any church facility I visit and notice an issue. Lately I can’t select issue type — it just errors out. Which means I can’t submit an issue. ### 2/5 — Unable to submit *2026-04-22* Thank you for creating this app, it can be really convenient but when submitting an issue It won’t allow me to select a facility by list or map, it just keeps reading error “failed to load data. Please try again later” and since that portion isn’t filled out, it won’t allow me to submit. ### 2/5 — App can reset if you leave it and return to it *2025-08-18* Works okay if you have all the information at hand. However, the app resets if you leave it to refer to information outside the app. The scenario is that I enter a bunch of details but I need to check the email app for additional details like model number or whatever. When I return to the app, everything I typed is gone. I have to start over again. I’m an STS and I have had this happen a few times. I like the fact that this app is available but it’s unreliable. Update: There does not seem to be a way fora user to edit or cancel an FIR. I believe that the creator of the FIR should be able to edit or cancel an FIR. It could save some emails or phone calls with the FM group. ### 3/5 — Failure to Load Data Issue *2025-08-17* I’ve used this app a ton in the past but now I cannot select our building and report an issue due to “Failure to Load Data” and as such I can no longer submit an issue that needs addressing. Can the development team please look into it and post an update or let us know where to reach out for support? ### 4/5 — Overall Good but Issue Type occasionally won’t sync *2025-06-15* Overall good, but when the issue type or other required information can not be selected, there is no way to save the report and then try again later. Also - the email system notifies when the work order is created but fails to notify when the job is scheduled for repair or when the repair is claimed to be completed. Thus, local leaders can not inspect to verify the work is done or meet with service providers to make sure the issue is properly described to them and handled appropriately. The a/c in the chapel of our building (Florida) has not worked consistently for months, and once again it is claimed in the app to be fixed but we arrive Sunday morning to a warm chapel 😟 ### 2/5 — App issues *2025-03-02, version 2.7.11* Every time I try logging in It says retry, please solve this issue! ### 2/5 — Overall stabilaty *2024-09-26, version 2.7.9* Everything fails to load, I cant even submit feedback for the app or building maintenance. This app has potential, but they clearly forgot about it. ### 2/5 — App can reset if you leave it and return to it *2024-09-16* Works okay if you have all the information at hand. However, the app resets if you leave it to refer to information outside the app. The scenario is that I enter a bunch of details but I need to check the email app for additional details like model number or whatever. When I return to the app, everything I typed is gone. I have to start over again. I’m an STS and I have had this happen a few times. I like the fact that this app is available but it’s unreliable. ### 1/5 — Issues in submitting FIR, no support *2024-08-23* Can’t input my name hence app refused to submit report. Deleted and reinstalled app - same issue. Tried to send a feedback, can’t submit “there’s an error, please try again later.” Tried “Contact us”, the link to support does not work. I’m frustrated but I’m more afraid that members are frustrated trying to reach us on facility issues. This app needs professional developers to troubleshoot problems. ### 1/5 — Requires a name, could not select the name field *2024-08-09, version 2.7.9* Aside from Timing out 3 times while submitting the FIR, on my fourth attempt my final step was to enter my name and the app would not allow me to select the field. When I submitted feedback for the bug, the app was unable to send my feedback.WiFi and data connect are good. Haven’t seen such a poorly designed app in a long time. ### 1/5 — Name field is non-editable *2024-06-04* When creating an issue, the main field is not even labeled and you cannot edit the name field, which causes an error when trying to create the issue. It says name field must be completed, but they cannot since I cannot edit the name. Very frustrating desktop website to create the issue and get passed that. ### 3/5 — Not working *2024-03-17, version 2.7.7* When I try to report an issue, it says “ERROR: program is required” and will not submit. I have filled all fields. ### 1/5 — Only the chosen can give feedback. *2024-03-03, version 2.7.7* Good to know only those with certain callings can give feedback on our buildings. Our Stake won’t fix anything! ### 1/5 — Stürzt Ab *2023-10-15* Stürzt ab Sinnlos ### 2/5 — Serious bugs since recent update *2023-09-22* Everything is broken since the last update. Facilities are HARDER to find, and every time I have to make a selection such as facility location or type of issue or add a photo, all my previously entered data disappears and it won’t let me type it in again. I can’t find a way to reach out to the app developer; it just takes me to the Church website. I’ve tried 10 times to input a single repair issue and can’t complete it because what I’ve already entered disappears in the middle. Please fix the app! ## Most critical reviews (10 lowest-rated) ### 1/5 — Too many bugs *2026-02-15* Receive notifications, but they don’t appear on app. Have to log out and in again to have them appear. App crashed so many times by taking photos on app too. Very stressful. ### 1/5 — Bug makes it impossible to submit an issue *2026-01-21* “Failed to Load Data” is the only message this app can give. Perhaps someone in management decided to block users from submitting tickets. If that is the case then I would prefer an actual message like “unauthorized” instead of an infuriating string of repeated failures that make troubleshooting impossible. This app is completely useless without the ability to submit a ticket. ### 1/5 — Can’t get issue through *2025-12-14, version 2.8.0* The app will not allow me to put in an “issue type” so I am unable to submit the facility issue. It would be nice to have this bug fixed. ### 1/5 — New Bishop *2025-12-13, version 2.8.0* This app has not worked for me at all. I cannot submit an issue because I don’t have all of the information typed in, but when I try to type in the information, the app does not allow me to type anything. It feels like no one wants to fix the buildings. ### 1/5 — Junk *2025-07-31, version 2.7.13* App will not take any meaningful information on location. Will no accept correct address or unit number. Salt Lake FM group could not help. Makes this app totally useless!!! ### 1/5 — Useless Because No Access *2025-03-27, version 2.7.12* I have been Ward Building Cleaning Coordinator and Stake Technology Specialist, but have had no access to the FM Group to get things fixed. It is maddening — even more so because Church app developers do not respond to input, feedback, concerns, problems, and pleas for help. They do not care. ### 1/5 — Not working *2025-02-09, version 2.7.11* Would not let me enter issue type. Tried to delete and reinstall but now I can’t install ### 1/5 — Requires a description, doesn’t recognize one has been provided. *2025-01-12, version 2.7.10* Frustrating. ### 1/5 — Unacceptable *2024-12-01* **UPDATE** Back again with more complaints since feedback is only seen as that. I’m still giving zero stars and I continue to not be able to use this app at all. I can’t stand seeing all the ways the church exploits missionaries to get more members to pay tithing, to guilt members to pay a full tithe, and then they use that tithing money to get richer and richer WHILE NOT EVEN PROVIDING SATISFACTORY CONDITIONS FOR THOSE MEMBERS TO WORSHIP IN! Listening to these testimonies is ridiculous to say the least. They all, we all deserve better than this. ************************************ Zero stars is really my rating but I guess I have to give one as required by apple. For the amount of money this church has and collects it is UNACCEPTABLE that this app ever doesn’t work (currently I’m only getting errors). Also UNACCEPTABLE is the condition we are expected to worship in. Our building is falling apart and NO REPORTS are taken seriously. We have no AC in the summer and no heater in the winter. Our building is a storage facility for chairs and all the organizations needs (like youth camp gear, etc) with no hope of getting an outbuilding. No pavilion for outdoor activities. How are you going to get rich off the requirement for donations to get into heaven and then force those same people to bend over backwards to keep the church afloat. We are the boots on the ground, in the weeds, spreading the good word. We deserve better than this! ### 1/5 — Unacceptable *2024-10-13* Zero stars is really my rating but I guess I have to give one as required by apple. For the amount of money this church has and collects it is UNACCEPTABLE that this app ever doesn’t work (currently I’m only getting errors). Also UNACCEPTABLE is the condition we are expected to worship in. Our building is falling apart and NO REPORTS are taken seriously. We have no AC in the summer and no heater in the winter. Our building is a storage facility for chairs and all the organizations needs (like youth camp gear, etc) with no hope of getting an outbuilding. No pavilion for outdoor activities. How are you going to get rich off the requirement for donations to get into heaven and then force those same people to bend over backwards to keep the church afloat. We are the boots on the ground, in the weeds, spreading the good word. We deserve better than this! ## Most praised reviews (10 highest-rated) ### 5/5 — App Support *2026-06-12* Two issues. (1) The “App Support” link does not lead to App Support - only to the base website. (2) The app says it needs to be updated but the App Store only shows an “OPEN” feature not an “UPDATE” feature on the link button. ### 5/5 — App *2026-01-25* Muito bom o aplicativo, grande auxilio nas demandas de cuidado com as capelas, de fácil uso. ### 5/5 — Great platform to report any issue *2025-01-19* There is room to improvement example : as adding a time frame when dispatch or assigned to a repair vendor. It helps leadership by making aware of what’s happening in the building and grounds. ### 5/5 — Thanks *2024-05-30, version 2.7.9* Good work ### 5/5 — Great Tool *2024-02-25, version 2.7.6* Works great and the area facilities coordinator is prompt on responses. Great tool to have at my fingertips. ### 5/5 — Buena herramienta *2023-01-19* Tengo la versión 2.3.7 y hasta el momento (enero 2023), ha funcionado bien. Puedo agregar fotos y usar la cámara sin problemas, pude localizar el edificio en el mapa sin problemas. La versión anterior se me congeló una vez y solo desinstale y reinstale y se solucionó. ### 5/5 — The app is failing in Merida Mexico *2022-03-07* I have tried to make a report but the app crash down and does not work, I tried to reinstalled many but the problem still occurring ### 5/5 — Potential is there *2020-09-21, version 2.2.3* Love the idea where this app is going! Keep revising and get the app to where we know it can go. ### 5/5 — アプでとても改善 *2020-06-14* 翻訳も改善 アプリのUIも改善 かなり使いやすいです 開発者の方々に感謝！ ### 5/5 — Love it!!! *2019-06-30, version 2.0.5* Removed the middle middle man, now work gets done so fast!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*