# Factor_ Prepared Meal Delivery — user reviews > 1,059 indexed App Store user reviews of Factor_ Prepared Meal Delivery by Factor75, rated 4.80/5 from 237,248 ratings. - Source: https://appshunter.io/ios/app/factor-prepared-meal-delivery/id1015997735/reviews - App overview in markdown: https://appshunter.io/ios/app/factor-prepared-meal-delivery/id1015997735.md - Rating breakdown: 5★ 202,996 · 4★ 22,571 · 3★ 6,512 · 2★ 1,882 · 1★ 3,287 ## What do users think of Factor_ Prepared Meal Delivery? Overall sentiment: negative **Pros** - 🍔 Delicious and high-quality meals - 🕰️ Convenient and time-saving - 🍴 Generous portions - 🥤 Variety of meal options - 🍽️ Healthy and nutritious - 💪 Helpful for weight loss and fitness goals **Cons** - 🔍 Difficult to cancel/manage subscription - 🚚 Unreliable and delayed deliveries - 🤖 Poor customer service and communication - 🧾 Misleading promotions and pricing - 🧠 Confusing app and website navigation - 🥤 Limited dietary options and customization **Commonly reported bugs** - Missing or incorrect meal items in deliveries - Delivery issues leading to spoiled/unsafe food - Billing and account errors **Most requested features** - Easier subscription management and cancellation - More transparent and reliable delivery tracking - Improved customer support and communication - Expanded dietary options and customization - Enhanced app and website usability ## Newest reviews (18 of 1,059) ### 3/5 — Needs Improvement *2026-08-24, version 26.34* I buy their meals and I like them generally. There is a nice sorting function that allows you to sort meals by various things like protein content, carbs, calories, type of protein, etc., with one glaring exception: fat grams. Without it, I have to hunt and peck through each of the nutritional summaries. Very laborious. I'm not sure why they don't have it. I can't be the only person who wants to eat low fat. ### 3/5 — Bland after a while *2026-08-18, version 26.33* They started out okay, saved me time, seemed like good selection. But after a while if you don’t pay for other types of meals they all start tasting the same. Meant to cancel my account but paused it and they shipped me one more box of 8 meals for over $120 and all 8 of the selected options they sent had peppers. If you love peppers, this is a good service for you. But jeeze, I get thats a cheap vegetable but put a little more effort in your algorithm if you forget to select your meals. There are some selections to pay an extra $5-15 for a single meal to make it better but at that rate may as well just order take out. Good for a few months, then you’ll get bored. ### 1/5 — It's just slop now *2026-08-14, version 26.33* Had it for 2 years, used to be ok, but now It just looks like public school cafeteria food. hello fresh broke it. ### 1/5 — App is still broken *2026-08-13, version 26.33* Update: August 12th 2026: This last update, the app has been broken. Unable to select meals in app and have to rely on website to select meals. ### 1/5 — Bad food and customer support *2026-08-12, version 26.33* Bad food and customer support ### 1/5 — Real experience *2026-08-12, version 26.33* Average tast, but horrible customer services ### 1/5 — Hard to unsubscribe *2026-08-10, version 26.33* Hate how it’s so hard to unsubscribe. Wasted half an hour trying to figure out how to cancel. The cancel link went to a broken page. Very frustrating. Food is good, but app sucks. Want a setting that allows me to default to skipping all the time. ### 1/5 — Issue changing box size and meals *2026-08-09, version 26.31* I change my box size to 4 and it autopopulates the absolute worst selections. I clear the box and it asks me to select 5. Ive been doing this over and over. Im either going to have to skip or take whatever random selections they want or pat for 5 meals. Such a waste of time and such an annoyance when the damn app wont work. Dont even get me started on the hellish delivery. Every week is chaos. ### 1/5 — YOU WILL NEVER BE ABLE TO GET AWAY *2026-08-07, version 26.31* If I could rate lower than 1 star, I would. This meal service doesn’t even have the worst food, but it is grossly over priced for the quality that it provides and the company harasses you like a psychotic ex partner. I was suckered in with a discount coupon, but after a few weeks of use realized that it was not using the coupon code I had entered and was charging me full price. After canceling my subscription because of this, which is designed to be difficult, I continued getting shipments of meals that I did not pick, some of them in damaged packaging (only the inner boxes, not something damaged by mail carriers) and charged full price. After finally calling the company to stop getting charged and stop getting meals, I have continued to get harassed with emails and physical mail letters from this company along with all of their associated companies (such as hello fresh) begging me to come back despite calling customer service to be removed from the mailing list. Signing up for this is a terrible idea, because when you want to leave, they won’t let you. ### 1/5 — Customer service *2026-08-07, version 26.31* My first box came missing items I payed for I got credits and was told I could use them towards my next box. Then don’t use my credits and are trying to charge me the full amount. ### 2/5 — So frustrating *2026-08-06, version 26.31* It’s really frustrating that my cart doesn’t update correctly and I have to constantly re-add my selections. It keeps resetting to the meals that were automatically placed in my cart. ### 1/5 — Unfair practice *2026-08-06, version 26.31* Absolutely terrible experience. I cancelled my subscription months ago. I recently logged in just to look around, and Factor automatically reactivated my subscription without asking for my consent. When I contacted customer support, I was told that’s just how their system works. That’s an unacceptable way to treat customers. I also wasn’t impressed with the food quality. I’ll never use Factor again and wouldn’t recommend it. ### 1/5 — Inconsistent Pricing *2026-08-05, version 26.31* They don’t often display the correct price so you’ll get charged more than the app or website displays. Support will refuse to help and endlessly deflect. ### 2/5 — Love Factor but the App is Trash *2026-08-05, version 26.31* Seriously… when you apply a coupon/offer, it alters your subscription (it went from 8 meals to 12). When you manage to pick your meals using filtering (like saying no fish), it removes what’s already in your cart. When I finally managed to pick this week’s meals, upon review, there were 8 random meals in my cart that I never clicked on. The app had promise, but between pop up reminders and various widgets you have to dismiss or click past, the best Factor experience is on an actual computer. ### 1/5 — Scammy Subscription Model *2026-08-05, version 26.31* They automatically sign you up for a subscription which cannot be cancelled 5 days ahead of time. 5 DAYS?? are you kidding me?? horrible app navigation, and pops up with ads for spending even more on the meals every time i try to swap pages. Not very well designed, scummy business model. The food is fine, but not worth the price and hassle. ### 1/5 — Buggy onboarding. Failed to deliver first ever order. *2026-08-05, version 26.31* I signed up for Factor last week, with my first order scheduled to arrive on Aug 4th. The experience on both the mobile and and desktop web browser was quite bigger and I had to go through the process of selecting meals multiple times, with it constantly writing and refreshing with none of my selections saved. I eventually figured out this was because one meal I was selecting was “sold out” despite being available to select on multiple devices. Factor also pre-selected 6 meals when o said I wanted one meal per day Mon-Fri, which I assumed was just the minimum. Only after selecting all my meals for the week did I find I could manually adjust the plan settings down to 5 meals, but again, every attempt to save this resulted in an error, so I manually dropped each individual week’s delivery (minus the first one which had already been scheduled) down to 5 instead, again hitting multiple save errors throughout. I never received any email about my shipment, but the app confirmed that my order for 4 Aug had shipped. At 9pm after still not receiving that delivery, I contacted support who told me my first order was for Aug 10. When I shared a screenshot of my “shipped” confirmation for the 4th, they said it was an app notification glitch and that my first order would be on the 10th. I cancelled instead as this left a very negative first impression and I don’t have any trust in the service. ### 1/5 — Insulting Company *2026-08-04, version 26.31* DO NOT BUY THEIR FOOD. They failed to deliver food on the scheduled date of delivery. After the 3rd day of sitting on a delivery truck, it STILL “may be delivered”. Instead of replacing the $70+ worth of spoiled food, I was offered a a measly $10 coupon on my next order. Will not be ordering again. What an insult to the customer for what they tout as a “premium product”. ### 2/5 — Low protein *2026-08-04, version 26.31* This must be made with a overweight and lazy person in mind, as someone who requires 2800 calories a day 185g of routine and 250g of carbs this will not in any reasonable way support my diet, I would have to eat almost 6 a day just to support my training diet, and the downside is you can’t really review the meals until you make a account, this hurt😔 ## Most critical reviews (10 lowest-rated) ### 1/5 — Latest Update doesn’t work *2026-08-24, version 26.34* There was a recent “Upgrade” of the app that was apparently supposed to improve the experience but now you cannot even view the menu or change your meal selections ### 1/5 — WARNING! YOU CANT CANCEL THIS SERVICE! *2026-08-24, version 26.34* Don’t download this app. Don’t start this service. After one week, I wanted to quit the service. I followed all their instructions, and it took me to a webpage that said “Oops. We can’t seem to find the page you’re looking for.” Really? REALLY?!! So how do you stop this service? I’m not making this up. You’ll wish you had taken my advice. ### 1/5 — Poor/rigid service *2026-08-19, version 26.34* I’ve been using Factor for a year now and was enjoying it so much that I got the premium subscription. Recently had an emergency that required me to leave town for a week on short notice and contacted factor to cancel my box and credit the amount I paid to my next box. They said they couldn’t, I said I was fine with that but asked them to at least not send the box because it would go to waste. They said they couldn’t because the shipping label had already been created. We were five days out from the shipping date. I get not being able to cancel the box or credit my payment to a future box because it was a COUPLE OF HOURS PAST THE CUTOFF, but being so rigid that you can’t cancel sending a box because a shipping label is created? I asked the representative to cancel my subscription and thankfully they did that quickly and efficiently. I enjoyed the meals I’d gotten over the last year but I won’t be returning. ### 1/5 — It’s a Scam *2026-08-19, version 26.34* Once you sign this you cannot do nothing in the app, the app simply don’t open correctly, I cannot manage nothing there, send to browser and there’s the same. Don’t to this with yourself, your buying a huge head pain.👍 ### 1/5 — Way overpriced *2026-08-18, version 26.33* Introductory offer was about $14/meal. 🤯 Food tastes good. But always still hungry when I was done eating. ### 1/5 — “Something went wrong. Please try again later.” *2026-08-18, version 26.33* App not allowing me to cancel my plan. I tried the website and got the same message. ### 1/5 — I wasted money and time. *2026-08-18, version 26.33* My orders never arrived ### 1/5 — Bestellung nicht erhalten *2026-08-17* Ehrlich gesagt bin ich sehr enttäuscht und verärgert über Factor. Am 15. August hat mich der Fahrer angerufen, und ich habe ihm meine Adresse und Türnummer klar mitgeteilt. Trotzdem hat er mein Paket einfach mitten im Gebäude abgestellt, anstatt es vor meine Tür zu stellen oder es einem Nachbarn gegen Unterschrift zu übergeben. Ich habe den Vorfall sowohl bei Factor als auch beim Lieferdienst gemeldet, aber ich werde ignoriert und habe meine Bestellung immer noch nicht erhalten. Das ist nicht akzeptabel. ### 1/5 — Food tastes watered down *2026-08-17, version 26.33* I wanted to cancel after my first shipment but I wasn’t fast enough and accidentally got a 2nd week. All of the sauces taste very watered down including the sauces on all the pasta. The burgers are a weird meatloaf. The only thing I liked was the pork, strangely some of the best cooked pork I’ve had- very tender . Not worth it for just that though when everything else is sooo bland. I’ve had healthy low sodium foods and they did not taste like water. They are trying to stretch things out. I threw away around 5 meals because I couldn’t do it anymore. The packaging it arrived in was very good made of recycled cloth and everything was cold even in 100 degree weather. ### 1/5 — great service but the app sucks *2026-08-16, version 26.33* the app is so laggy ESPECIALLY the chat with customer service. which i always have to use because whoever delivers my meals refuses to put it in our mailroom’s fridge so they leave it out on the shelves or on the floor (it’s 90 degrees in the room btw) so my meals are always melted/warm. which could possibly be prevented if the app would allow me to add delivery instructions to my orders but it doesn’t. oh and the meal diet restrictions option never works so i always get pork meals if i forget to select or skip. ## Most praised reviews (10 highest-rated) ### 5/5 — Incredible dinners & delivery! *2026-08-09, version 26.31* 5 stars! I wasn’t expecting such a delicious, balanced dinner and it’s delivered weekly in a great way- as if my safe, fresh entrees on frozen packaging had its own chauffeur! Thanks and look forward to learning more after these weeks. ### 5/5 — Factor + saved me money *2026-08-04, version 26.31* Please keep current subscription rates for long time customers. ### 5/5 — Healthy. Time-saving. Tasty. *2026-06-15, version 26.24* Factor has been such a time saver and honestly a lifesaver! With my living situation and pace of life right now, I don’t have the time to cook. I love that their meals are balanced with quite a few being protein-focused to help me hit my goal. Another thing I love is that Factor doesn’t use seed oils and that gives me great peace of mind. These meals have also helped me lose weight as they help with portion control. Most of the meals are very tasty—I’m a bit pickier than other people maybe. haha However I’ve really enjoyed experiencing new flavours with their meals, and the convenience and time savings has been huge. Thanks Factor! ### 5/5 — Compliments to the chef *2026-05-28, version 26.22* The food tastes AWESOME. It’s way better than I expected and very flavorful. Much appreciated for delivering some great meals ### 5/5 — Fits my needs and delicious! *2026-05-18* As a newly divorced mom, lol, I needed single meals for my off days when I don’t have the kids. I used to eat leftovers and or mac and cheese or a can of soup. And I definitely felt like I was just eating whatever was around and available after my kids go to their dads. I was feeling extra sluggish and one can only eat cheese constantly without some worrisome benefits. So I decided to try out factor to bring back something nice for myself and nice for my body. And this is as great as advertised! The meals are genuinely filling, I can control the protein, carbs, calories and fiber to offset my cheese filled days…and i don’t feel the need to snack! That’s my favorite part. The meals and protein shakes actually keep me full and i look forward to the excellent quality. The salmon meals are a total bonus because I don’t have to smell up the whole house or oversear the salmon accidentally. Factor makes my days without the kids feel better like it’s a treat for myself. I’m happy I made the leap over to Factor. Give it a try! ### 5/5 — Food delivery *2026-05-09, version 26.19* Everything arrived ice cold ### 5/5 — Best pre made meals for your$ *2026-05-05, version 26.18* There isn’t a lot of bad things I can say about this service outside of the proportions in some of the meals can be inconsistent like mash potatoes being smaller in size than you would expect. But they are extremely affordable meals and saves me the hassle of grocery shopping. We all know how food prices keep going up. Factor is fighting that by keeping meals simple. Thanks for the food and I genuinely enjoy being a customer. ### 5/5 — Convenient *2026-04-23, version 26.17* Good food ,,good choices…nice to have it delivered to your door ,.easy to skip a week ..,customer service is excellent ### 5/5 — Exceptional value and quality. *2026-04-22, version 26.17* After a month of consistent use—14 meals per week—I can confidently say this service delivers on every promise. The meals are fresh, flavorful, and varied; I’ve only repeated two dishes, and that was entirely by choice. I’m spending less overall by avoiding grocery waste and cutting back on delivery apps. The convenience factor is huge: the app is intuitive, allows advance selection, and makes modifications effortless. For anyone looking for a reliable, affordable, and genuinely delicious meal solution, this is an excellent choice. ### 5/5 — Over payment.. *2026-04-07, version 26.14.1* Please review charges! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*