# FAHW Tech — user reviews > 35 indexed App Store user reviews of FAHW Tech by First American Home Warranty, rated 1.82/5 from 11 ratings. - Source: https://appshunter.io/ios/app/fahw-tech/id1489201077/reviews - App overview in markdown: https://appshunter.io/ios/app/fahw-tech/id1489201077.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 5 ## Newest reviews (17 of 35) ### 1/5 — Can’t log in *2024-04-12* Like others have said. I can log in on browser but not into the app. I’ve tried resetting etc and it just doesn’t work ### 1/5 — Keep resetting the password, over and over ,. Not a good app *2023-09-12* This app is more frustrating then the issues with the house lol ,keep resetting the password every time I have to long in , very frustrating customer ### 1/5 — Very bad app *2023-09-01* They need to work to make this app better I can’t login and I’m having hard times trying to change my password I follow the steps but it won’t let me login 😨 ### 1/5 — Can even log in *2023-03-04* This app is worse than their website and their customer service. I don’t know how they can run a business like this. Can’t login can’t request an email update nothing. **Developer response:** This is the FAHW Tech App. It is for use by our service technicians performing work. We do not have an app for our customers, you'll want to use the website for that: https://homewarranty.firstam.com/. If you are a technician and having issues you will want to reach out to your CRM and let them know what issues you are having so we can resolve. ### 1/5 — Different day, same problem *2023-02-04* I just downloaded the app and can’t log in even though I also just logged in on the web using the same credentials. The response to all of previous reviews is to contact someone. The most recent was a contractor relations team. There’s no such thing on the app or website. Is the app supposed be for customers/clients or only for the contractors doing the work at the homes? This is very unclear, confusing, and frustrating. **Developer response:** This is the FAHW Tech App. It is for use by our service technicians performing work. Not for clients/customers. We do not have an app for our customers, you'll want to use the website for that: https://homewarranty.firstam.com/ ### 1/5 — Won’t open *2022-10-23, version 1.2.3* Have to use the website. Login errors every time. ### 1/5 — Password app issues *2022-05-19* See the review written by someone else a year ago. The same stands true today for me. Horrible app that won’t let you login w/password, but you can do it just fine on the website. What’s the point of this app?! Useless! ### 1/5 — Cannot log in *2022-02-03, version 1.2.3* Just registered on website, username matches the website account but getting a error 400. ### 1/5 — Looks fishy!! *2022-01-23, version 1.2.3* Looks fishy does not use the in browser cookies!! ### 1/5 — Useless App *2022-01-11, version 1.2.3* How hard can it be to finally fix this Logon issue on the App after a year of complaints? Pretty disgraceful for a company of this size. Are you not reading the customer reviews?!?! Find someone new to run the App department who actually wants to fix this. ### 1/5 — Is this a joke?! *2021-12-27* I saw multiple reviews from a year ago about passwords not working but thought it must have been fixed by now. I was wrong. It simply doesn’t work! Why is FAHW doesn’t remove the up until this if fixed? This is very damaging to your brand… **Developer response:** This is the FAHW Tech App. It is for use by our service technicians performing work. Not for clients/customers. We do not have an app for our customers, you'll want to use the website for that: https://homewarranty.firstam.com/. If you are a technician and having issues you will want to reach out to your CRM as we have resolved login issues for the user base who is authorized to use this app. ### 1/5 — Is this app only for contractors vs homeowners? *2021-09-08, version 1.2.3* I can’t login with my homeowner account either. Is this app only for contractors? ### 1/5 — 1st American Home Warranty Customer Review-Not Tech Had to warn. *2021-06-14, version 1.2.1* I recently purchased a home warranty because I knew that my air conditioner in my home that had been installed in 1976/1980 was eventually going to go out. After what I thought was diligently reviewing several home warranty companies after finding out that first American did not have a cap on the amount for air conditioner replacement I elected to go with them. So I had my plan a month and a half and my central air conditioner stopped working. Technicians, contractors came out and the compressor on the outside unit was bad. Now because the unit was 25/36 years old the technicians speaking to me could see that the unit was just completely worn out. So they approximated one month to get the parts before the repair will be done. 2 1/2 months later after numerous attempts to contact 1st American Home Warranty and figure out what was going on with my claim I was told (after being put on hold while the rep called the contractor) that the parts were being ordered and I would be contacted within 48 hours to schedule the installation or repair. Six days go by and I received two or three calls making sure that I knew that the card I had on file which I had canceled was not processing my monthly bill, but nothings to do with the repair. So I just hung up with the phone seven days after the first contact since the claim was initiated now granted the claim was initiated almost 3 months ago. And I was told that because of the lack of maintenance on my unit that they were not going to cover the repairs. So if it takes me a week since I’m doing nothing but Sitting in the heat in South Alabama with 90% humidity. Like I have been for 3 months without contact from my trusted Home Warranty Provider. At least to let me know that the parts were ordered on well 10 after I made the claim and on well 11 I’m told that sure to lack of maintenance, (25-35 yr old unit that u told them was about to die when they sold me the Warranty) was not covered. So I paid $54 a month 2 times since they started this claim. And the stupid trusting fool that I am almost paid him yesterday again. Anyway I learned the value lesson through this process and it’s only made me realize that humanity is all but lost. Thanks for watching, reading, and pushing. This is the last straw. Well once I go everywhere I can and review 1st American Home Warranty as bad as I possibly can and copy this mandate. I’ll be reaching out to the Better Business Bureau and any part of the government that helps when companies screw hard-working people like you and me out of a dime. All worth a sharp tongue and an unapproved transaction to a card that was on file for one time use specifically. Total loss = $162.00 prior monthly fees. + deductible for denied claim = $70.00 + monthly fees I paid after the claim was initiated $108.00=== $340.00 for absolutely nothing. Not even the courtesy to call me about my claim the first, second, or last time we dealt word each other. ### 1/5 — Password issue on App *2021-04-12* Fails to login through the app. I am able login through a computer/laptop, but the app. **Developer response:** Please reach out to your contractor relations manager. We would love to assist in getting your password issues resolved so you can access our technician mobile app to manage your work with us. ### 1/5 — It won’t let me even log in.. *2021-02-08, version 1.2.1* Won’t let me log in won’t let me change my password, this app is pointless ### 1/5 — Password App issues *2021-01-04* I have changed and reset my password multiple times in an attempt to add the app to my phone. I am able to login through the internet but not the app- I have spent over an hour trying to get this to work resetting and setting the password over again and again going from my email, the internet and the app. Once again, with FAHW things don’t work as they should and I’m left as a frustrated customer- and it will require even more of my time to figure this out with a Technician. I am constantly surprised by how frustrating and disheveled the services directly from this company are... **Developer response:** Our apologies you are having issues logging into our mobile technician app. We would love for you to reach out to your contractor relations manager and advise them of the issues you are having so we can assist in resolving for you. ### 1/5 — Can’t even login *2020-11-12, version 1.1.1* Keep getting request failed with error code 403 ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2026-03-05* This is absolute trash ### 1/5 — Horrible company *2025-11-19* Avoid, keep your money ### 1/5 — Can’t get in *2025-11-05* I have changed my password 3x and I still can’t get it. ### 1/5 — Sign in issue *2025-07-26* App doesn’t let you sign in ### 1/5 — Useless app *2025-05-11* I’d give it zero stars if possible. Can’t log in. Even though log in & password are accurate, message says the are incorrect. Abysmal, frustrating experience. Fix it or delete the app entirely ### 1/5 — Horrible company and app *2025-04-26* Cannot even login using app, it works with the webbrowser. The company is a big scam, they always charge more than the work, warranty is useless ### 1/5 — Ap is not working anymore. *2025-03-16* Ap is not working anymore. I have to login through a desktop. Same credentials on my Ap and it’s telling me wrong password. Also my technical will not and my calls emails it’s voice mails. It’s been almost 5 days now. ### 1/5 — Basically not an App *2024-12-12, version 1.3.0* As pointed by others this app does not generate a password to login. Period whichever way you try! ### 1/5 — Tired of signing issues *2024-12-02* I have never signed on successfully in a year without and issue. I read it on all the reviews. It’s the app and web site. Fix it already ### 1/5 — White screen *2024-05-29, version 1.3.0* When selecting “replace water heater” the whole screen goes white and causes the report to be lost. ## Most praised reviews (3 highest-rated) ### 4/5 — Work *2023-06-12* They do great and are very polite so far ### 3/5 — Not for Customers *2025-04-09* This app is for the vendors and contractors to use! Not for customers to login to their FAHW accounts. Customers need to login online. ### 2/5 — Not user friendly *2022-10-03* No idea how to tell if jobs have been submitted. No way to look at completed jobs. Not good. **Developer response:** The app was designed to manage work while in the field (viewing customer details, advising customer you are on the way, updating status and providing reports). To manage your completed work for invoicing, viewing, etc, you will need to log into the full website. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*