# Familo: Find My Phone Tracker — user reviews > 488 indexed App Store user reviews of Familo by SAFETIX LTD, rated 4.40/5 from 17,761 ratings. - Source: https://appshunter.io/ios/app/familo-find-my-phone-tracker/id638696816/reviews - App overview in markdown: https://appshunter.io/ios/app/familo-find-my-phone-tracker/id638696816.md - Rating breakdown: 5★ 13,465 · 4★ 1,388 · 3★ 846 · 2★ 533 · 1★ 1,529 ## What do users think of Familo? Overall sentiment: negative **Pros** - 🚀 Works fine - 🔒 Accurate tracking - 👍 Helpful for families - 👍 Useful location sharing **Cons** - 🐛 Unreliable updates - 🔋 High battery usage - 👎 Difficult to use - 🚫 Doesn't work as advertised **Commonly reported bugs** - Constant log outs - Delayed location updates - Incompatibility with some devices **Most requested features** - Calendar integration - Group management improvements - Better location accuracy ## Newest reviews (13 of 488) ### 1/5 — 결제 *2026-06-16* 왜하루에한번씩 결제시도하시는거죠?취소해주세요 **Developer response:** 앱 이용에 불편을 겪으셨다니 유감입니다. 자동 갱신 관련 약관은 구매 전 제안 화면에 안내되어 있습니다. 참고로, 앱이나 계정을 삭제한다고 해서 유료 구독이 자동으로 해지되지는 않습니다. 예상치 못한 요금이 청구된 경우 support@familo.net으로 연락해 주시면 환불을 도와드리겠습니다. ### 1/5 — 결제 *2026-06-12* 결제 취소해주세요 구독 취소했는데 왜 자꾸 결제시도 하나요? **Developer response:** 고객님의 우려 사항을 충분히 이해합니다. 자동 갱신 관련 약관은 구매 전 안내 화면에 표시됩니다. 앱이나 계정을 삭제한다고 해서 유료 구독이 자동으로 해지되지는 않는다는 점을 유의해 주시기 바랍니다. 예상치 못한 요금이 청구된 경우 support@familo.net으로 연락해 주시면 환불을 도와드리겠습니다. ### 1/5 — 환불 해주세요 *2026-06-12* 체험상품만 구매할 의도였는데 문의해도 환불이 안되고 취소만 가능하단게 말이되나요 앱 이용 한번도 안했고 환불부탁드립니다 **Developer response:** 불편을 겪으셨다니 유감입니다. 자동 갱신 관련 약관은 구매 전 안내 화면에 표시됩니다. 앱이나 계정을 삭제한다고 해서 유료 구독이 자동으로 해지되지는 않는다는 점을 참고해 주시기 바랍니다. 예상치 못한 요금이 청구된 경우 support@familo.net으로 연락해 주시면 환불을 도와드리겠습니다. ### 2/5 — Não estou conseguindo apagar a conta , gostaria que me ajudasse *2026-06-08* Pessima **Developer response:** Lamentamos saber que você está tendo problemas com o aplicativo! Para cancelar sua assinatura da Apple, abra o aplicativo Ajustes, toque no seu nome, selecione Assinaturas, escolha a assinatura e, em seguida, toque em Cancelar Assinatura. Se você adquiriu a assinatura pelo nosso site, também pode cancelá-la por lá. Basta fazer login na sua conta Familo, ir para o Gerenciamento de Assinaturas e selecionar a assinatura que deseja cancelar. Caso tenha alguma dúvida, sinta-se à vontade para entrar em contato conosco pelo e-mail support@familo.net; nossa equipe terá prazer em ajudar com o cancelamento. ### 1/5 — Un service client plus que décevant *2026-06-07* Extrêmement déçue. J’ai souscrit à un essai à 0,99 € sans jamais utiliser le service. Je n’avais aucune intention de conserver un abonnement payant et pourtant trois prélèvements de 49,99 € ont été effectués, soit près de 150 € au total. Lorsque je m’en suis aperçue, j’ai contacté le service client en toute bonne foi. Je ne demandais qu’un peu de compréhension et un geste commercial pour un service qui n’avait jamais été utilisé. Ce qui me choque le plus n’est pas seulement le refus du remboursement, mais l’absence totale de souplesse et d’écoute. Après de nombreuses années en tant que cliente, je n’ai jamais rencontré un service client aussi ferme et aussi peu disposé à prendre en compte une situation individuelle. Cette expérience me laisse une image très négative de l’entreprise. Soyez particulièrement vigilants avec l’essai et le renouvellement automatique. **Developer response:** Nous sommes désolés d'apprendre votre expérience négative. Nos conditions de prolongation automatique sont affichées sur l’écran de l’offre avant l’achat. Veuillez noter que la suppression de l'application et/ou du compte ne supprime pas automatiquement votre abonnement payant. Contactez-nous à support@familo.net afin que nous puissions vous rembourser les frais imprévus. ### 1/5 — Son unos pillos *2026-06-06, version 3.54* Yo cancelé esto y me siguen cobrando muy mal servicio no lo recomiendo ### 1/5 — Mensonge et Tromperie *2026-05-31* c’est une appli pour laquelle j’ai payé qui est la plus inutile. J’ai téléchargé pour retrouver un ami disparu qui n’a plus de batterie. Ne payez surtout pas trois euros. C’est une arnaque. J’ai essayé plusieurs fois de localiser le numéro, mais ça a envoyé un code par message comme pour parrainer quelqu’un. A fuir ! Rembourser moi bande de tricheur **Developer response:** Nous sommes désolés d'apprendre votre expérience négative. Veuillez noter que nous ne suivons pas la localisation d'autres personnes sans leur consentement. Notre application vous montrera l'emplacement uniquement des utilisateurs que vous avez invités à vous rejoindre. Ils devront installer l'application et se connecter. Si la fonctionnalité ne répond pas à vos besoins, veuillez nous contacter à support@familo.net et nous serons heureux de vous aider dans le processus de remboursement. ### 1/5 — Paiement *2026-05-19* A fuir un paiement paypal de 49,99 à étais prit sur mon compte impossible d avoir un remboursement il impossible de retirais l inscription …. il vous réponde en anglais se qui ne facilite pas la communication et ne réponde pas j ai demander un remboursement il me réponde pas a ma demande clairement arnaque clairement **Developer response:** Nous sommes désolés d'apprendre que votre produit n'a pas répondu à vos attentes. Nos conditions de prolongation automatique sont affichées sur l’écran de l’offre avant l’achat. Veuillez noter que la suppression de l'application et/ou du compte ne supprime pas automatiquement votre abonnement payant. Contactez-nous à support@familo.net afin que nous puissions vous rembourser les frais imprévus. ### 1/5 — Ne fonctionne pas *2026-05-19, version 3.54* Il est impossible de retracer un téléphone sans débourser plusieurs fois… c’est une arnaque. ### 1/5 — 👎🏻 *2026-05-19, version 3.54* Es una completa estafa, no descarguen esto. ### 1/5 — 해지 *2026-05-13* 24시간맘 햇는데 왜 결제가 또 이루어집니까? 환불 요청 **Developer response:** 不快な思いをされたことをお詫び申し上げます。自動延長条件は、購入前のオファー画面に表示されます。アプリやアカウントを削除しても、有料サブスクリプションは自動的に削除されないことに注意してください。予期せぬ料金が発生した場合は返金いたしますので、support@familo.net までご連絡ください。 ### 2/5 — 결제가 됐는데 취소해주세요 *2026-05-07* 사용하지 않습니다 와 마음대로 결제되죠? 환불해주세요 기존에 결제 된 49.99달러 환불 부탁드립니다 **Developer response:** 귀하의 부정적인 경험에 대해 듣고 유감입니다. 자동 연장 조건은 구매 전 제안 화면에 표시됩니다. 앱 및/또는 계정을 삭제해도 유료 구독이 자동으로 제거되지는 않습니다. 예상치 못한 비용이 발생한 경우 환불해 드릴 수 있도록 support@familo.net으로 문의해 주세요. ### 4/5 — Cherche *2026-05-01* Très bien **Developer response:** Merci de nous avoir évalué. Nous sommes ravis que notre produit ait pu répondre à vos attentes. Pour toute autre question ou préoccupation, vous pouvez nous contacter à tout moment à support@familo.net. ## Most critical reviews (10 lowest-rated) ### 1/5 — Taken money out of account *2026-09-03, version 3.58* Tried to cancel multiple times and nothing succeeding still taking money out of my account without consent still no reply regarding this absolute joke ### 1/5 — Do not download *2026-08-17, version 3.57* This app offered me 1 day trial, keeps charging me money $22 this week alone ### 1/5 — Ruim *2026-08-09* Ainda cobra valores não autorizado **Developer response:** Lamentamos saber sobre a sua experiência negativa. As condições de renovação automática são exibidas na tela da oferta antes da compra. Vale ressaltar que a exclusão do aplicativo e/ou da conta não cancela automaticamente a sua assinatura paga. Entre em contato conosco pelo e-mail support@familo.net para que possamos reembolsar cobranças inesperadas. ### 1/5 — Roubo *2026-07-25* Aplicativo é uma bosta , não presta pra nada , além disso ia mim roubando vinheram passar um valor de duzentos e pouco sem eu ter feito compra de nada **Developer response:** Lamentamos saber que você está tendo problemas com o aplicativo! As condições de renovação automática são exibidas na tela da oferta antes da compra. Vale ressaltar que excluir o aplicativo e/ou a conta não cancela automaticamente a sua assinatura paga. Entre em contato conosco pelo e-mail support@familo.net para que possamos reembolsar cobranças inesperadas. ### 1/5 — Total Fraud *2026-07-22, version 3.56* This company Total fraud be careful doing business , their phone doesn’t work, and no response on e mail ### 1/5 — STAY AWAY FROM FAMILO IT’S A SCAM *2026-07-16, version 3.56* I really don’t recommande this application. The worst interface ever. You are lost between application and website. They automatically put you on premium without any clarity. And it’s really difficult to stop it. I’m still trying to find a way. You cannot ask the support because thay ask an account number that is impossible to find. I’m really disgusted and totally regret that I created an account on Familo. I’m warning you, I don’t want more persons get scammed. ### 1/5 — Scam app!!! *2026-07-14, version 3.56* Scam app!!! Charged my card, $9.99 after $2.99 was declined then asked for a code to use app that I didn’t receive not receive ### 1/5 — Do not do it *2026-06-24, version 3.55* Signed up for a trial. The methods they post for canceling the subscription do not work and they will not cancel for me. I now have to cancel my credit card to avoid further charges. Stay away! Have seen the response and this is the reason for my review. Have been in contact with customer service multiple times to ask them to cancel my account as the options to cancel count work for me - it’s not in my Apple subscriptions and the website wants me to enter a six digit verification code emailed to me, but no code is sent. Please cancel my account!! ### 1/5 — Arnaque *2026-06-21, version 3.55* C’est le l’arnaque, de plus l’adresse courriel ne fonctionne pas. J’ai besoin d’un remboursement !!!! ### 1/5 — 이앱 날강도야? *2026-06-21* 동의한적이 없는데 오늘보니까 총2번 39.99 달러씩 결제되있고 오늘 잔액없다고 승인취소 연락왔네? 미친거 아니야???? 당장 환불금 내놓으세요 **Developer response:** 저희 제품이 고객님의 기대에 미치지 못했다니 유감입니다. 자동 갱신 관련 약관은 구매 전 안내 화면에 명시되어 있습니다. 앱이나 계정을 삭제하더라도 유료 구독이 자동으로 해지되지는 않는다는 점을 참고해 주시기 바랍니다. 예상치 못한 요금이 청구된 경우 support@familo.net으로 연락해 주시면 환불을 도와드리겠습니다. ## Most praised reviews (10 highest-rated) ### 5/5 — Found him really helpful! Great service!! So magical 100% *2026-08-20, version 3.57* I spent months trying to figure out whether my partner was being unfaithful. The uncertainty was honestly the hardest part. I even tried using a GPS tracker, thinking it would either give me peace of mind or confirm my suspicions, but it didn't provide the answers I was looking for. After doing more research, I decided to seek professional help by deciding to hire a private investigator Magichacker012@ Gmail •Com I explained my situation and he gave me full access to my spouse phone activities everything I want, i received all information that helped me better understand what was actually happening and getting to the bottom of things. Having someone experienced walk me through the process made a huge helpful difference compared to relying on assumptions or incomplete information. My advice is not to jump to conclusions. If you're in a similar situation, stay calm, gather facts responsibly, and make decisions based on verified information rather than emotions. Whatever the outcome, knowing the truth is better than living with constant uncertainty. ### 5/5 — José *2026-08-02, version 3.56* Gomez ### 5/5 — Helpful and Accurate Service 💯 *2026-07-03, version 3.56* I was able to look through my partner’s cellphone remotely with the help of top-tier private investigator I became concerned about my husband’s behavior and whereabouts, and the information I was seeing left me with more questions than answers. The uncertainty affected my peace of mind, and I wanted to understand what was really happening so I decided to seek professional assistance of a top tier Private Investigator hacker on Craighackpro@Gmail•Com to better understand the situation, the hacker gave me full access to my husband’s phone activities chats, calls, live location, Emails, shared photos and all his social media Through that process, I was able to gather enough proof information of him cheating on me going out with another mistress, I’m very pleased with the service And the result gave me clarity about everything. ### 5/5 — Felied *2026-06-09, version 3.55* Muy factible para saber de nosotros familia y buenos amigos ### 5/5 — Caught my cheating spouse 💯💯 *2026-06-04, version 3.54* I was able to look through my partner's cellphone remotely with the help of a top-tier private investigator at (Hackspymaster@gmailcom. | got to know that he was cheating on me unrepentantly. This expert's services are authentic and cost effective. His support and assistance during this difficult period is so appreciated. I'II continually refer him to anyone that needs this kind of assistance. ### 5/5 — Rip off *2026-05-06, version 3.54* I want to unsubscribe one star ### 5/5 — Found really helpful! Great service!! So magical 100% *2026-05-03, version 3.54* By means of technology you can access phones with deep knowledge with just Phone number. You can pin few person you often see your partners communicate with to know their relationship and what is going on between them. When you set your flag on them your device automatically tells us when a contact is made with such people and easily you can track your partner and their cheat mate location. Contact LORRDhacker1 {@} gmail com for help to know what's going on. life savers always!!! ### 5/5 — Jon doe *2026-04-10, version 3.54* All good ### 5/5 — Most exceedingly remarkable and extremely exceptional technological tracking service solution… *2026-04-06, version 3.54* Tracking locations and ensuring the safety of my family and friends is now more efficient with this application, as it allows us to link our phone numbers for easy access to each other's locations. Privacy remains a priority, as the app does not track any location or phone activities without user consent. However, for those seeking additional surveillance services, such as tracking or monitoring activities discreetly, I explored the services of a certified private investigation agency. DguruHacks @ Gmailcom stands out as a top provider in uncovering suspicious activities, particularly with regard to a cheating spouse or potentially malicious co-workers. They offer services including: - Accessing and monitoring social media accounts like Facebook, Instagram, and Snapchat. - Email hacking, ambient voice activation, and recording. - Retrieving text messages, including deleted ones, Monitoring WhatsApp encrypted messages, live call surveillance, and conducting thorough background checks. Silent Guru offers solutions for tracking activities on various devices (PCs, tablets, or phones) upon request. Their approach is both efficient and reliable, ensuring clients receive comprehensive information within a short timeframe. For inquiries, you can reach Guru through their official communication channels via the aforementioned email. They provide a URL link that enables secure, live access to the target device's activities. Thanks to their services, I gained crucial insights when dealing with a suspicious spouse and workplace challenges. ### 5/5 — Sophi *2026-04-04, version 3.54* Espero mirar --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*