# Family First of NY FCU — user reviews > 39 indexed App Store user reviews of Family First of NY FCU by FAMILY FIRST OF NY FCU, rated 4.80/5 from 910 ratings. - Source: https://appshunter.io/ios/app/family-first-of-ny-fcu/id548300451/reviews - App overview in markdown: https://appshunter.io/ios/app/family-first-of-ny-fcu/id548300451.md - Rating breakdown: 5★ 762 · 4★ 58 · 3★ 17 · 2★ 4 · 1★ 15 ## What do users think of Family First of NY FCU? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Fast and convenient - 🔒 Secure with fingerprint login - 💡 Useful features like mobile check deposit - 👍 Excellent customer service **Cons** - 🐛 Mobile check deposit often doesn't work - 🐛 Technical issues causing app inaccessibility - 🔒 Strict requirements for mobile check deposit **Commonly reported bugs** - Incompatibility with iOS 7 - Occasional crashes **Most requested features** - Calendar integration - Online appointment scheduling ## Newest reviews (15 of 39) ### 5/5 — Great App *2015-08-14* This app is great. I like that the newer version makes taking pictures of checks for remote deposit easier. One suggestion I have is to increase the max amour allowable for remote deposit. ### 5/5 — So very awesome *2015-04-18, version 4.1.1.1* I use this app almost everyday and I love it. Easy,simple and fast. ### 5/5 — Accessibility *2015-04-10* I love that I can deposit my work checks when I'm away at college and do not have access to a family first branch! ### 5/5 — Grate app !! *2015-02-13, version 4.1.1.1* This app is awesome only with I could sign in with my fingerprint like other mobile banking apps ### 5/5 — Family First Mobile App *2014-11-26* Excellent app. Always dependable and very easy to use. ### 5/5 — Solid App *2014-07-21, version 4.1.1.1* Gets the job done, easy to set up. All you have to do is call. ### 5/5 — Solid *2014-05-25, version 4.1.1.1* Efficient. App. Always works . ### 5/5 — Fantastic App!! *2014-05-04* It took way too long for this app to be provided, but it has been better than I would have hoped. ### 5/5 — Great App *2014-03-17* I've used this app and an app from a major national bank. I would rate this app much higher then the other. If you a memeber of FF, I would recommend you use the app. Its great. ### 5/5 — Thank you! Great app *2014-03-04, version 4.0.0.0* This app is so easy. Thanks for adding check deposit - now it's perfect!! ### 5/5 — FFFCU App Rocks! *2014-02-24* I love this app and it makes banking so simple and easy. I also like the crisp, clean design and the intuitive interface. Today I tried the new mobile check deposit. I am squealing with excitement!! I heart credit unions. So family friendly and community based. ### 5/5 — Great *2014-02-06, version 4.0.0.0* Love it ### 5/5 — Great app *2014-01-05, version 4.0.0.0* Love the app use it all the time ### 5/5 — Great Ap! *2013-07-10* This Ap is super convenient and easy to use! A+ I have never had any problems using it. ### 5/5 — Easy banking *2013-03-19, version 3.1.2.0* Makes banking easy from the iPad . ## Most critical reviews (10 lowest-rated) ### 2/5 — Mobile check deposit is garbage *2024-11-09* The app works ok most of the time. They have attempted to add useful functions, but they rarely work. Mobile check deposit sounds nice, but it rarely works. After 10-15 attempts I usually give up and visit a branch to deposit in person. It’s really annoying. ### 2/5 — iOS 7 ??? *2013-09-25, version 3.1.2.0* When is it going to be iOS 7 compatible. It won't allow me to transfer funds since the iOS 7 install/ update. ### 3/5 — Good app *2012-12-25, version 3.1.2.0* Good app ### 4/5 — Has a few things to button up… *2026-04-06* Overall functionality is decent. However, there are some bugs that need working out. Namely, when depositing a check - it ALWAYS asks if I need to retake the back picture…no I don’t. Also, after taking the pictures, the page is skewed too far to the right and the “deposit” button is not labeled. It’s just a blue bar. Very confusing. I think it’s time to update the app folks! It’s been 3 months since the last one and there have been iOS updates since then. ### 4/5 — Almost a 5 star *2018-06-18* Great app, super convenient and has everything you need. The only reason I didn’t give it a 5 star is because there has been a few times that I couldn’t access the app because of technical difficulties and it can be frustrating when I’m out and about and need to transfer $ or make a purchase but I’m not sure how much is in the checking account at that time ### 4/5 — Touchy *2015-08-19, version 4.5.0.0* Well as a way to check over balances and such it's great. However, as a way to deposit checks it needs work. It isn't just touchy but a pain to do. I know stuff like the bar code is necessary but it's downright obsessive about quality, position, and lighting. If it's only a little dark it won't work. I never took a photography course and I didn't think I should have to for this ### 4/5 — So convenient! *2013-02-01, version 3.1.2.0* Though I wish it had a way to scan in checks ### 5/5 — Transfer from acct to acct *2023-07-14* It’s so I easy to work between acc ### 5/5 — Very easy to use! *2019-12-21* Very rit will be more useful if you add the calendar and online appointment system over it. Thanks ### 5/5 — Love it! *2018-11-16* I’m sitting in my car doing all kinds of transactions-paying Bills, transferring money, etc. so quick and easy. Let’s me spend more time doing what i really want to do. Thanks Family First-Love you guys!! ## Most praised reviews (7 highest-rated) ### 5/5 — Your all r great *2018-11-02* Every time I come to the store talk to somebody or I’m on the phone with any Customer service is great stores are always clean I love FamilyFirstCU I have been banking with FamilyFirstCU 18 years now. Thank you for doing a great job everyone ### 5/5 — Good Features & Accessibility *2018-05-05* It does exactly what a banking app should do! ### 5/5 — Fantastically helpful *2017-07-29* A wonderfully full featured app surprising but very welcome for a local credit union. Easy mobile deposit and bill pay! ### 5/5 — Awesome *2016-12-02, version 5.2.5.0* App takes seconds to load and transfer money, easy and simple ### 5/5 — Awesome app *2016-06-30, version 4.6.3.0* Easy to use , love the fingerprint ID to log in ### 5/5 — Quick and easy *2016-03-20* So easy to navigate through and the Touch ID makes it so convenient!!! ### 5/5 — Awesome App! *2015-11-04* So convenient and easy to use. The new Touch ID for iPhone makes it even better! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*