# Family Savings CU — user reviews > 88 indexed App Store user reviews of Family Savings CU by Family Savings Credit Union, rated 4.80/5 from 10,014 ratings. - Source: https://appshunter.io/ios/app/family-savings-cu/id1627075844/reviews - App overview in markdown: https://appshunter.io/ios/app/family-savings-cu/id1627075844.md - Rating breakdown: 5★ 9,150 · 4★ 502 · 3★ 131 · 2★ 53 · 1★ 178 ## What do users think of Family Savings CU? Overall sentiment: mixed **Pros** - 👍 Friendly customer service - 🚀 Ease of use - 💡 Helpful app features - 🚀 Efficient mobile banking **Cons** - 🐛 Buggy app updates - 🔍 Difficult to navigate - 🔍 Confusing account management - 🐛 Unreliable app performance **Commonly reported bugs** - Login issues with iOS 16 update - Disappearing account balances - Delayed fraud investigation and reimbursement - Inconsistent check deposit functionality **Most requested features** - Add Zelle integration - Improve mobile check deposit process - Provide more detailed transaction history - Enhance app customization options ## Newest reviews (10 of 88) ### 5/5 — Family Savings *2026-03-10, version 3.31.2* This is amazing bank with amazing customer service! ### 5/5 — Easy to Use *2026-02-23, version 3.30.2* I enjoy using the app because it is very user-friendly. ### 3/5 — Can’t pay full balance *2025-11-08, version 3.28.0* The app will not let you pay your full balance on one day. You have to pay over two days. ### 5/5 — Bank of choice! *2025-10-07, version 3.27.0* Great service, great people, great place to bank. ### 5/5 — Retired *2025-06-20, version 3.24.0* This bank is the most friendly respect of clients thank you for working so hard to help your clients instead of playing games on computer an to busy to help ### 5/5 — Love this credit union! *2025-05-08, version 3.22.0* Couldn’t be happier with the customer service and expertise I experienced with FSCU. Thank you. ### 5/5 — Family Savings is the best bank! *2025-02-18, version 3.19.1* I love family savings because they treat you like family. Also even when my bank account has been problematic I don’t have to worry about it because family savings will fix the issues. Every time thank you family savings ### 5/5 — Savings app *2025-02-18, version 3.19.1* I love the app for convenience it provides. ### 1/5 — Broken *2025-02-16, version 3.19.1* App won’t update my balance. Keeps saying error updating. Go to the website and it won’t let me log in. Good to know I can’t check how much money I have even after they updated to a “better” checking system that charges you monthly. ### 5/5 — Great *2025-02-09, version 3.19.1* I instantly know every time I go negative, love the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t want a new phone? No app for you! *2026-06-04, version 3.25.1* Following suit with all the other big companies. If one does not have a new phone, or update one’s old phone (we all know what that does to the battery), FSCU has decided that person gets the finger. In the name of security, they have yet again restricted liberty. ### 1/5 — Card has stopped Saturday Night for no reason. Why? I’ll be finding A New Bank come Monday morning. *2026-05-10, version 3.33.0* Card just stopped. I’ll be finding NEW BANK ON MONDAY MORNING RIDICULOUS!!! ### 1/5 — Unable to use because phone number changed *2025-12-12, version 3.30.0* Unable to update number to access account, CU unable to help when called. App is useless now. ### 1/5 — Please fix Last update so it will open and stay open *2025-12-01, version 3.29.0* Since newest update, this app won’t open. It just pops up when I click on it and goes away. ### 1/5 — Difficult to Navigate *2025-11-14, version 3.29.0* I have the mobile app on my phone but I’m unable to locate the feature for a mobile deposit. I have to make my deposits on my iPad. What am I missing? Also, the service isn’t what it used to be. The tellers act as if they are doing YOU a favor. In addition, their appearance is extremely unprofessional. I miss the professionalism FSCU delivered in the past. ### 1/5 — Can not use *2025-11-06, version 3.9.0* I have been trying to log in to my account and I am not able to because of the update my phone is old and only has iso 16.7.12 and the new update needs iso17 I need it to go back so I can use my app again. ### 1/5 — Can’t use the app now because of iOS 17 update *2025-10-29, version 3.17.0* Please is there any way to use this app on older phones it’s so frustrating that a lot of apps now you have to have iOS 17 to use. ### 1/5 — Slow and never loads. *2025-07-16, version 3.24.0* it loads with the speed of a turtle in the middle of December. it’s always two days behind. and it used to show the amount between transactions. for a Local app it’s still unacceptable in the year 2025. it needs to be updated . ### 1/5 — Zelle not working for IOS *2025-04-14, version 3.22.0* I love the app, however Zelle is not an option in this app for my iPhone. I have tried deleting it and is not showing. Is a feature that I use a lot and I am not able to since in the IOS version is not an option. My husband has an android device and he doesn’t have the problem… please fix this issue! Thanks ### 1/5 — 24 hour customer service would be nice. *2025-03-22, version 3.21.0* The app updated and I have a new phone number. Entered in my name , password… and it continues to send a verification code to my old number. I should have updated my account with my new number you say? I did when I switched phones.. WHY IS IT NOT LOGGED IN MY ONLINE BANKING? customer service is not available over the weekend. So there’s that. ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2026-08-28, version 3.37.0* Love the app . ### 5/5 — Great Bank & great people *2026-08-16, version 3.36.0* Thankful for Family Savings CU ### 5/5 — FS app *2026-07-30, version 3.36.0* I appreciate the easy access to my account. Ty ### 5/5 — Perfect *2026-07-25, version 3.36.0* Love the app it’s perfect ### 5/5 — 31 years I’ve been with this bank *2026-07-16, version 3.36.0* I don’t know how it has a 4.8 it is a 5 for me. Love family Savings Scottsboro Al. ### 5/5 — Here *2026-07-10, version 3.35.1* HAPPY!!!!! 👏😃👏😃👏😃🥰 ### 5/5 — Pauline *2026-06-29, version 3.35.1* I’m always comfortable greeted and feel like a family member truly at my branch ### 5/5 — App Review *2026-06-15, version 3.35.1* This is a great app! It’s simple to use and it’s easy to find all the info I need to do my banking or to make a payment. ### 5/5 — 15 + years! *2026-04-29, version 3.33.0* Customer Service with Family Savings have always been excellent! Always Professional always kind. And I have learned how to properly use the app and I am currently enjoying it. It has been a challenge, but I am grateful! Thank you so much. ### 5/5 — Amazing bank *2026-04-21, version 3.33.0* I always have a great experience with Family Savings Credit Union I don’t have any complaints thank you so much family savings for your hard work and taking care of of us --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*