# Family Trust Digital Banking — user reviews > 99 indexed App Store user reviews of Family Trust Digital Banking by Family Trust FCU, rated 4.80/5 from 16,773 ratings. - Source: https://appshunter.io/ios/app/family-trust-digital-banking/id475694098/reviews - App overview in markdown: https://appshunter.io/ios/app/family-trust-digital-banking/id475694098.md - Rating breakdown: 5★ 14,847 · 4★ 1,473 · 3★ 340 · 2★ 45 · 1★ 68 ## What do users think of Family Trust Digital Banking? Overall sentiment: positive **Pros** - 👍 User-friendly experience - 🚀 Convenient mobile banking - 💳 Helpful with financial recovery - 🏦 Excellent customer service - 🔒 Secure banking features **Cons** - 🐛 Login issues and bugs - 🔄 Inconsistent app updates - 💰 Unexpected fees - 🔍 Missing features (e.g., card controls) **Commonly reported bugs** - Slow app performance - Inconsistent login requirements - Syncing issues with pending transactions **Most requested features** - Ability to transfer funds to IRA accounts - Improved transaction history and balance display - Restore debit card on/off feature ## Newest reviews (16 of 99) ### 5/5 — Now *2025-10-09, version 4018.1.1* Instant access to how much money I have and make transfers ### 5/5 — Helped me with my problem *2025-09-25, version 4018.0.0* Adrian help me with my problem very quickly and I’m so happy ### 5/5 — Ditigital Banking *2025-04-06, version 4016.1.2* I love Family Trust!! Its Awesome ### 5/5 — Reliable *2025-04-04, version 4016.1.2* Good reliable app ### 5/5 — Great Service *2025-03-17, version 4016.1.2* Very alert to Scams and fraud situations, and I being a senior citizen, am grateful for for your alerts. ### 5/5 — Great people *2025-02-25, version 4016.0.1* They look out for me on a lot of things. They will look out for anyone. I Love Family Trust ### 4/5 — If you need help *2025-02-11, version 4016.0.1* To recover your stolen funds, I recommend reaching out to Gear Head Sky, a specialist in cryptocurrency recovery. He possesses extensive expertise in blockchain forensics and utilizes advanced techniques to trace and recover scammed BTC. By combining his knowledge of blockchain analysis, negotiation strategies, and legal procedures, Gearheadsky39@gmail. com offers a comprehensive and professional approach to fund recovery, enhancing your chances of reclaiming your stolen assets effectively and efficiently. ### 5/5 — Great online service *2025-01-28, version 4015.2.3* Love the awesome app. I can check balances and pay Bills very quickly ### 5/5 — Love it *2024-08-08, version 4013.2.0* I love the family at family trust ### 5/5 — Love it but for 1 thing *2024-06-07, version 4013.0.2* Awesome app! Only problem: I can’t get the bill payment feature to let me set it up. ### 5/5 — Family trust online banking *2024-05-24, version 4013.0.2* App is easy to use and would recommend to anyone with Family Trust Bank Account ### 5/5 — Family Trust *2024-03-07, version 4012.1.0* Family Trust is a wonderful organization I am so happy to be apart of this wonderful bank they have been wonderful the staff has been amazing they are always there to help in any way. I just want say thank you to Family Trust Bank and a thank you to all the staff. ### 5/5 — Raymond *2024-02-14, version 4012.1.0* Raymond did great helping me navigate ### 5/5 — account *2024-02-12, version 4011.1.0* Thank you Nikki for helping me with my account. ### 5/5 — Customer Service *2024-02-10, version 4011.1.0* Thank you Tedrick for always having your friendly smile! You are always so happy and your customer service is is always great! Thank you for always making me feel welcome at Family Trust! Renee Thomas ### 5/5 — Great institution. *2024-01-15, version 4011.1.0* Community oriented financial institution that caters to the needs of its members! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working on Apple 16 *2025-05-30, version 4017.1.1* Have been with Family Trust for years and had the app since it came out. Since updating my phone last week, I cannot get this app to open at all making it useless, especially since I no longer live in FT area. ### 1/5 — Crazy collection of bug *2024-12-17, version 4014.2.2* Whenever there is an emergency this application is worse try to reset password ask for password??? It doesn’t make any sense ### 1/5 — App doesn’t work correctly *2024-03-18, version 4012.1.0* I’m trying to pay my credit card payment but when I select the calendar to choose a date it doesn’t appear…so I can only set up payments if I’m ready to pay that day…the app crashes constantly this 5 star reviews have to be fake this app is awful…considering going back to capital one the online banking is 100xs better ### 1/5 — Totally disappointed *2023-11-29, version 4010.2.1* This is so unfortunate I can’t even access my account without updating my phone. I should not be forced to up date! ### 1/5 — Online banking on weekends *2023-04-29, version 4006.0.1* Online banking in weekends has 0 costumer support.. if you get lockout on a Friday after hours you will NOT see your account until Monday. Simple as that. ### 1/5 — Login *2020-02-27, version 3011.1* Ever since new update the app requires me to type my login back in because it says it’s been a while since I logged in. I have Face ID and everything else but it seems to forget it! Been having this problem ever since the newest update!!! It happens about every other time I try to open the app ### 2/5 — It’s slick but now missing options *2022-06-25, version 3023.4.0* I used to be able to disable a lost debit card through the app. I guess that feature was too useful to users so it was taken out. ### 2/5 — New app is terrible *2018-03-10, version 3000.4.0* Since the new app has came, I’m rarely able to log in. Sometimes my finger print doesn’t work. I understand your trying to keep up with other bank apps. But the whole running before you can crawl, is helping you customer. Please fix things that are more important, like the operation of the app. Not the looks and functioning of it. ### 3/5 — Run new *2025-07-24, version 4017.2.0* Run slow ### 3/5 — Good *2022-11-30, version 4002.1.4* Wish I didn’t have to manually sign in every few days ## Most praised reviews (10 highest-rated) ### 5/5 — Notary Public *2026-08-22, version 4022.1.1* I love Family Trust. The staff is always so pleasant and nice. They have the best customer service in town. ### 5/5 — Using the App *2026-08-19, version 4022.0.0* Easy to use and lets me perform transactions that I need to complete. ### 5/5 — Easy and never have any problems, it’s my go to. *2026-08-03, version 4022.0.0* Definitely love the mobile app, family trust is by far the best bank around in there offices, or using the app. ### 5/5 — Easy functionality! *2026-07-25, version 4022.0.0* Intuitive, not too glitchy, find everything I need here, ### 5/5 — Great Service *2026-06-10, version 4021.1.3* Should be considered THE GREAT BANK of South Carolina ### 5/5 — Great Service!!!So far content with the services provided, been with you all, since 1995. *2026-04-03, version 4020.1.1* Very alert to Scams and fraud situations, and I being a senior citizen, am grateful for for your alerts. ### 5/5 — Me encanta *2026-03-01, version 4020.0.0* Me gusta porque muestra mis movimientos y es rápida ### 5/5 — Lawan Dior *2026-01-12, version 4019.0.3* Luv FT💞💞💞 ### 5/5 — Thank you *2025-11-01, version 4018.1.1* I’ve banked at a few and this is the savior to my life. I will always be with them and suggest you start today if you hadn’t. They treat you like family , bad credit, no credit, they will get you there. I love yall. Jeffery Dean Leazer ### 5/5 — You guys are the Best *2025-10-09, version 4018.1.1* Thanks for all your help in the past! My vote is 100% in your favor for the Best Credit Bureau in the State!🍀 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*