# Famly App — user reviews > 161 indexed App Store user reviews of Famly App by Famly, rated 4.00/5 from 41 ratings. - Source: https://appshunter.io/ios/app/famly-app/id807454588/reviews - App overview in markdown: https://appshunter.io/ios/app/famly-app/id807454588.md - Rating breakdown: 5★ 26 · 4★ 4 · 3★ 1 · 2★ 3 · 1★ 7 ## What do users think of Famly App? Overall sentiment: mixed **Pros** - 👍 Easy to use and understand - 👍 Great communication tool - 👍 Helpful for tracking development - 👍 Good for nursery-staff interaction - 👍 Provides a 'fly on the wall' experience - 👍 Useful for daily nursery life - 👍 Uncomplicated and easy to operate - 👍 Keeps parents up-to-date - 👍 Excellent customer service - 👍 Holistic approach to childcare management **Cons** - 🐛 Glitching and crashing frequently - 🐛 Login issues and frequent logouts - 🐛 Poor user experience - 🐛 Difficult to navigate and find information - 🐛 Inconsistent notifications - 🐛 High cost compared to competitors - 🐛 Forceful payment setup - 🐛 Unintuitive interface - 🐛 Updates required too often - 🐛 Group observations not preferred by some - 🐛 Privacy concerns regarding photos - 🐛 Cannot edit information easily - 🐛 Messages not always visible immediately - 🐛 Notification badges not clearing - 🐛 App not available in all languages - 🐛 Photos disappearing - 🐛 Lack of parental controls - 🐛 Spammy and complicated payments **Commonly reported bugs** - App crashes frequently - Login issues (e.g., needing to log in every 5 mins, PIN not working) - Connection issues after re-downloading - Child pickup time incorrect - Cannot change collection password - Scrolling bugs (suddenly scrolls back up) - Notifications can be buggy (not received, not clearing) - Glitching with image/video display (especially after iOS updates) - App not loading messages immediately - White screens or frozen app - Payment page issues (cannot proceed without payment details) - Inability to edit information (e.g., emergency contact) - Photos disappearing or not loading - Notification badges not clearing - App not showing in English - Issues with 'request care' button after updates - Cannot delete messages in the mobile app - Double notifications - Observations not showing up - Activity planner not working on iPhone - TAP not working after update - Password reset link not received - Cannot see tagged photos in the app - Book holidays feature crashes calendar **Most requested features** - Ability to download photos and videos - Biometric login (Face ID/fingerprint) - Gallery view for photos - Sync calendar with external calendars (Apple, Outlook) - Ability to add partners to existing chats - macOS app availability - Ability to edit family member information - Option to disable automatic payment prompts - Improved notification customization - Ability to delete messages - Parent-to-parent communication features - Month view for the calendar - Ability to see all observations as managers - Option to set default pickup times - Ability to expand text size - Add grandparents/other contacts for pickup - Option to save photos directly to camera roll - Two-factor authentication (2FA) ## Newest reviews (13 of 161) ### 4/5 — Gut *2026-09-01, version 240* Die App hat die Kommunikation des Kindergarten meines Kindes um einiges verbessert. Gleichzeitig vermisse ich die Funktion, dass ich für die Zukunft eintragen kann wer mein Kind abholt. Dies können wir nur für den jeweiligen Tag und auch nur, wenn das Kind eingecheckt ist. Ich würde zum Beispiel wirklich gerne heute schon eintragen, dass morgen der Opa kommt. ### 2/5 — Not good *2026-07-13, version 233* I’m a teacher and parent, and our school recently switched over from Brightwheel. I’ve also used Procare before that. This app has the worst UI of them all! I hate how everything is buried under a drop down menu. We should be able to add multiple children to multiple classrooms. This app is NOT user-friendly at all! The last thing I want to be doing when I’m supposed to be focusing on my class is clicking through 5 different pathways to get to attendance or something! The messaging system is awful too. I really dislike this app. The only nice thing is I can easily switch between my employee and parent accounts, and the documents section is straightforward. Please make this app easier for teachers to use!!! ### 4/5 — Bug introduced in recent update *2026-06-24, version 231* Good app overall. It seems the recent update has introduced a bug where we (as parents) cannot ‘react’ to the posts that nursery upload. ### 3/5 — Eigentlich gut, aber.. *2026-06-23, version 231* Ich finde die App als Elternteil mehr als super. Jedoch seit einer Woche kann man auf Beiträge von der Kita nicht mehr wie gewohnt reagieren. Wenn man z. B. auf ein Emoji klickt, übernimmt er das nicht. Wenn man es noch einmal versucht, wird einem irgendwie die Empfängerliste, wer den jeweiligen Post erhalten soll, anzeigt. Obwohl man da nicht darauf geklickt hatte. Vielleicht liegt da ein Bug vor.. Ich hatte schon geschaut, ob es ein Update gibt. Dieses scheint aber nicht so.. ### 4/5 — Good app *2026-06-23* I really like the Famly app, it has several great features and I like being updated in this way by the nursery. I’m using this review most to report an issue that can’t be reported elsewhere that I’m currently unable to react to posts in my feed, if I select an emoji it brings up the screen of who else has liked/reacted to the post, I’m an iPhone user and my friend who is also an iPhone user has the same issue. Thanks! ### 3/5 — Bulk download not possible *2026-05-06, version 227* The app is alright but it fails to allow users to download photos in bulk with their time stamp. You can tag your kid over time and then you will have to find the day and download photos one by one which is annoying ### 3/5 — Not user friendly *2026-04-13, version 223* I would need to scroll all the way to bottom as I have to download old pics of my kid. No gallery option where we can see all pictures and videos in one place than scrolling down . It’s really frustrating. Even the scrolling down has bug, suddenly scrolls back up again. ### 5/5 — FamlyApp *2026-03-30, version 221* Wirklich toll das es diese App für den Kindergarten gibt. Sehr unkompliziert, einfach erläutert und kinderleicht zu bedienen. Man ist immer up to Date. ### 5/5 — Beste Kita-App! *2026-03-26, version 221* Wir haben den Famly Rollout in allen Kitas des Trägers fast abgeschlossen und sowohl Eltern als auch die Teams geben sehr positives Feedback! Auch für den Träger ist es für einige Prozesse und Entscheidungen absolut hilfreich. Vor allem die regelmäßigen Updates und Verbesserungen sind top! Dazu ein zuverlässiger Service, coole Leute und der spürbare Anspruch der App, den stressigen Kita-Alltag mit allem Drum und Dran zu entlasten und nutzerfreundlich zu sein! ### 3/5 — Could be improved *2026-03-24, version 221* Most of the functionality is good, but notifications can be buggy. I don't like how parents can't use 2FA unless the nursery have chosen this setting - my security should be my decision. I also don't like that nursery staff can see whether I've read their messages but I can't see whether they've read mine. ### 3/5 — Ticks all of the boxes except one. *2026-03-04, version 220* Fab app, ticks all the boxes I need apart from one. It is extremely expensive compared to others on the market that offer similar. I have only decided to stay as I prefer the layout but I grudge every penny . ### 4/5 — Better apps are available but you may get stuck with it because of the nursery *2026-02-18, version 219* Our nursery switched to this app and it’s rubbish. Wants to force you to add a payment card even if it doesn’t apply to you. Why isn’t there an option to say no. Useless. 18/12/26 Update. The developers are correct. My issue was related to how it was set up by the nursery and so I’ve adjusted from one star to three as it took a lot of investigation to find this out, which shouldn’t have been the case. Other than this, it’s been fine when using it. ### 3/5 — Great but *2026-02-18, version 219* Great app but why do I have to update so often! ## Most critical reviews (10 lowest-rated) ### 1/5 — Recent update causing issues *2026-06-23, version 231* Since the last update I can’t do loads in the app - can’t like a post or tags pics of my child ### 1/5 — Reaction button not working *2026-06-21, version 231* Can’t like or react to any posts. Such a shame as we come to the end of term and our pre school are going to the effort to post so many lovely updates and special memories. ### 1/5 — Unable to like a post *2026-06-19, version 231* Since update (3 days ago) I can not like or emoji on a post as it simple selects the room and displays this data. I can press the like button and the emoji comes up, but pressing one simple selects text behind it. Rather annoying actually. Wasn’t an issue last week or months and months we’ve had this app at the nursery. Couldn’t find a report a problem button so a review it is. ### 1/5 — Reaction Buttons Non-Functional *2026-06-18, version 231* Hello Developers, Since the recently released update the reactions buttons aren’t working. Please fix this. Thanks. ### 1/5 — :( *2026-05-05, version 227* My nursery have moved to this app and it’s not th e best Why would I want to see group observations? I don’t care about other peoples children (also not keen on other people having photos of my child On their phone) nor do I want to see photos of the back of my child’s head. I miss parentzone ### 1/5 — Glitching *2026-04-30, version 227* The app keeps glitching for example it only gives me a child pick up time of 15:00, it won’t let me change the collection password although I’m the primary contact. I have deleted the app and re-downloaded the app in the hope it’ll fix the glitches but it now says there is a connection issue with the login so I can’t even get back on the app! ### 1/5 — Worst user experience - Need to log in with use and pass every 5 mins! *2026-03-21* Clearly the design team does not care about user experience. Each time you are asked to key in password and email. Even the PIN feature does not work and each time you end up with keying in email id and password to login. On raising this issue I was informed this is a security feature … lols …. Even mobile bank apps allow you to log in face authentication or biometrics for seamless user login. One to consider and roll out Famly! I have heard so many parents asking for this basic use experience. Hope someone accountable is reading and listening to use feedback. **Developer response:** Hi there, I’m really sorry to hear how frustrating this has been. I completely understand how repeated logins can disrupt your experience, especially when you’re trying to check updates quickly. Sometimes you’ll be asked to re-enter your email and password when you access the login screen via your invite link. If you haven’t already, try logging in through app.famly.co to see if that helps. I appreciate you taking the time to share this so clearly. I’ll make sure your feedback is passed directly to our product team, as input like this genuinely helps shape future improvements. ### 1/5 — Stop pushing updates *2026-02-17, version 219* Just stop pushing updates that force me to update the app. I need this to be always accessible. ### 1/5 — Pathetic app *2026-01-26, version 217* It won’t let you go past the payment page if no payment is automated.even when you get an injury report notification.. ### 1/5 — It’s not loading *2025-12-05, version 216* I keep on have delete the app and install it back again if I want open a messages as it’s loading for absolutely ages or at all ## Most praised reviews (10 highest-rated) ### 5/5 — Famly erleichtert den Alltag *2026-08-24, version 239* Wir sind sehr zufrieden mit der App (ich leite eine kleine Krippe mit 22 Kindern). Kommunikation im Alltag ist viel niedrigschwelliger und die Handhabung einfach. ### 5/5 — Very useful app *2026-07-23, version 234* It gives a lot of information about the child during the time at nursery ### 5/5 — Brilliant App *2026-07-15, version 234* I love this app. It’s brilliant the nursery are great at updating us throughout the day. It’s easy to navigate the app and easy to contact the nursery staff if needed. ### 5/5 — Top *2026-07-06, version 232* Top ### 5/5 — Kindergarten Infos usw *2026-07-03, version 232* Die App ist so gut man ist immer auf dem laufenden egal was es ist ### 5/5 — Unable to like posts *2026-07-01* Great app and I love that we get communication from nursery. A recent update has meant that we’re unable to react to posts - it will open the photo or the child’s name behind the emoji instead. Update - support fixed this very quickly after reporting; back to a fantastic app again. **Developer response:** Hi there! Thank you so much for updating your review and for your patience as we fixed this bug. So glad you're loving the app and staying connected with your nursery 💜 ### 5/5 — .. *2026-06-29, version 232* Ein großes Lob an das gesamte Team! Die Erzieherinnen sind sehr engagiert, freundlich und gehen individuell auf die Kinder ein. Unsere Tochter fühlt sich im Kindergarten wohl und kommt jeden Tag mit einem Lächeln nach Hause. Wir schätzen die liebevolle Betreuung und die gute Zusammenarbeit mit dem Team sehr. Vielen Dank für Ihren täglichen Einsatz! ### 5/5 — Großartig *2026-06-26, version 232* Einfach, schnell und mehrsprachig ### 5/5 — Top *2026-06-06, version 230* Sehr Praktisch und sehr hilfreich ### 5/5 — Fly on the wall experience for parents at my nursery *2026-04-23* Famly is honestly a fantastic all rounder! All 50+ of our families love the fly on the wall experience in a daily basis, some have said they feel as though they’re still with their child with the way we use it. It’s amazing and it’s in my top fave features of the nursery. Famly for the win!! **Developer response:** Thank you so much for your lovely review! Hearing that your families feel so connected to their little ones throughout the day is exactly why we do what we do 💜 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*