# FanFood App — user reviews > 49 indexed App Store user reviews of FanFood App by FanFood Inc, rated 3.40/5 from 114 ratings. - Source: https://appshunter.io/ios/app/fanfood-app/id1153019375/reviews - App overview in markdown: https://appshunter.io/ios/app/fanfood-app/id1153019375.md - Rating breakdown: 5★ 64 · 4★ 3 · 3★ 1 · 2★ 4 · 1★ 42 ## Newest reviews (10 of 49) ### 1/5 — Horrible *2020-01-11, version 19.12.09* What happened to human service?? Ordered for our family during a basketball game. Got wrong order and missing fries. Tried to “live chat” with customer service and got no response. Since then have emailed for a refund and still no response. Would have loved a person to speak with instead of this. ### 1/5 — Order never came. Just go get your food. *2019-09-08, version 1.5.9* Only up side is that I was given a refund. ### 1/5 — Worthless App *2019-07-01, version 1.5.9* Save your time. Don’t load this App. Didn’t even have all the food choices available in the ballpark. Deleted within 5 minutes. ### 1/5 — Do not do this! *2019-06-23, version 1.5.9* It’s a waste of time! The regular line moves faster than this! Never ever again! ### 1/5 — DO NOT USE *2019-05-03, version 1.5.9* This app is terrible. I used it recently and the app constantly crashed which should’ve been red flag #1. It took forever to get my order and when it did come my drinks were warm and the food was cold. Additionally, I think I had some fraudulent charges on my card after using this. DO NOT USE!!! ### 1/5 — Horrible *2019-04-12, version 1.5.9* Used it in Durham. The wait time said 14 minutes and 30 minutes in it still said “order placed”. The food then arrived 50 minutes after being ordered and one of the chicken tenders and fries had no tenders, only fries. On top of that, the app is poorly built, it’s hard to press the menu button and there’s no way to ask for ketchup/mustard. I will not be using again. ### 1/5 — Great idea, horrible execution *2018-10-20, version 1.5.7* If you want to order drinks and them never progress from order received after two hours, look no further. They have not even responded to chat for this refund. Deleting this junk once I get my money back, if I ever do.... ### 2/5 — Unhelpful *2018-09-07, version 1.5.6* Downloaded the app, our stadium is not listed, but the concessions use this app. No FAQ’s available to troubleshoot. Tried the "live help" but no one responded and it’s been over an hour. ### 4/5 — Great idea, loved it - a few things *2018-07-29, version 1.5.5* I’m in Durham on an iPhone X. It was awesome! Fast delivery! The app’s tough, though. The back button doesn’t always work. Had to shut down to restart my order a few times. Gratuity only allows for a few choices - it would be better to be able add a custom tip , or better - to add the tip AFTER delivery. A place for notes would be helpful, too.... I got a hot dog and would have liked mustard and relish! Same for the chicken tenders - some ranch would have been good. Also, napkins would be smart with food. Finally, the delivery bag was huge. I didn’t want or need it, and seems wasteful. If the delivery guy could spend a moment, he could’ve used a reusable bag. Recognizing that some of these things are particular to this location where the service is new, overall, I liked it! Loved it, even! ### 5/5 — Why doesn’t everyone have this!? *2018-05-04, version 1.4.7* App is so easy to use. And the staff is always fast and great to deal with. This makes everything so convenient. I would HIGHLY recommend that everyone use FanFood! ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2021-09-30, version 21.09.10* Never had so much trouble just trying to sign up for an account. ### 1/5 — Horrible *2021-05-26, version 21.05.13* We ordered food and drinks as soon as we arrived at the venue at 7:10pm. The concert ended and we never received our order over 1.5 hours later. ### 1/5 — Terrible App. Not optimized for mobile devices. *2020-11-12, version 20.11.10* This app is not usable on my iPhone. The app is not optimized for mobile devices so I cannot even see the form fields to enter my information. Guess I have to use my laptop to order. ### 1/5 — Scam *2020-09-13, version 20.08.04* I patiently waited for an hour for my food, no complaints nothing because I understand it’s a busy night. Then when it’s been an hour I sent a message just to check up on my food. Then after that I checked and it said the concession stand was closed. I emailed the support team and the concession stand for a refund and nothing so far. Scammers ### 1/5 — Never Got Our Food *2020-05-31, version 20.05.09* Used the app as advertised at Skyline Drive-In in Shelbyville, IN. Ordered and paid for food at 9:45 PM. App always said food would be ready in 30 minutes. At 11:40 PM we left after the first movie. The snack stand said the software doesn't work. Paid nealry $40 and got nothing. ### 1/5 — Worst app I have ever used *2020-05-22, version 20.05.09* This app just does not work on IOS phone or iPad. It’s horrible. Lost sales for the Mansfield Drive in ### 1/5 — Busted *2020-05-16, version 20.04.23* Had to download to order food from the drive-in since Covid interactions are limited. when I went to make an account The submit button wouldn’t work so I ended up with no food for the movie. Worse app don’t even work ### 1/5 — Crappy app *2020-05-10, version 20.04.23* Would not work so couldnt order any food for the movie. ### 1/5 — Horrible Service *2020-05-06, version 20.04.23* Ordered from a venue with fan food representatives on site. The ordered stayed in the first phase of “kitchen notified”. The kitchen never received the order but we’re accommodating. The fan food representatives on site were not helpful and could not help with the order. ### 1/5 — Not very Apple friendly and didn’t work. *2020-01-19, version 20.01.13* Filling out the account information was painful. If it uses the wallet, I didn’t see it and I use the wallet multiple times every day. I will reserve further judgement until I actually use it to order. Now I have used the App. I was able to use the wallet to order my food. It does seem odd that the developer uses the wallet, yet you cannot fill out cc information using autofill. That said, I will try and delete my cc info and use only the wallet. From the order on, it was pretty much disaster. My wife and I each made separate orders. Hers never got past “received”. Mine got to the second step. Both, eventually got refunded, but we couldn’t order food at the venue while the original order was in process. By the time we got the issue resolved, the food we wanted was out. Also, it surprises me that you need a coupon code for the first time, when you could easily progam first time use in. Others do. I also lost my $2.00 off deal and that has not been resolved. I likely won’t use this app again. The risk is much lower waiting in line. ## Most praised reviews (10 highest-rated) ### 5/5 — A great alternative *2020-10-15, version 20.09.29* Very easy to use and a great alternative to waiting in line. ### 5/5 — If god had a kid *2020-09-24, version 20.08.31* The app is super good and you get fast ### 5/5 — A must-download app! *2020-07-27, version 20.07.14* Love how the app lets me to order food from anywhere anytime when I’m at events. If you go to any events, you need this app!!! ### 5/5 — Love this App. *2020-07-25, version 20.07.14* Such a great alternative to standing in line. I hope it’s permanent. The only hookup was when their out of a food it doesn’t tell you and I thought something was wrong with my payment. But I eventually figured it out. ### 5/5 — Lots of functionality *2020-07-17, version 20.07.14* The app is super easy to use and the cool thing is it has tons of functionalities too! Like order ahead, customizing the order, in-app chat, ETA and everything! It was pretty cool to explore the app. Can’t wait to use it at more venues. ### 5/5 — Great app *2020-05-31, version 20.05.09* I love this app, I hate waiting in line to order my stuff when it can just be done from my car while at the drive in ### 5/5 — Awesome way to avoid lines! *2019-09-15, version 1.5.9* Wow I will never stand in concession lines ever again. Why wasn’t this app developed years ago? ### 5/5 — Loving it *2019-05-06, version 1.5.9* Love this app! The drivers and bikers are always cool they deliver right to the door and i am happy I get McDonald's without getting up !!! Evolution of food is crazy ### 5/5 — Convenient *2018-08-03, version 1.5.5* So nice, I never had to leave my seat!! ### 5/5 — Perfect! *2018-06-05, version 1.4.7* Such a convenient and needed app for every sporting event! The app is quick and easy to use. Saved me so much time so I didn't have to miss a moment of the game. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*