# FANS - For Fans & Artists — user reviews > 701 indexed App Store user reviews of FANS by Blue Garage Corporation, rated 4.60/5 from 2,704 ratings. - Source: https://appshunter.io/ios/app/fans-for-fans-and-artists/id6474999628/reviews - App overview in markdown: https://appshunter.io/ios/app/fans-for-fans-and-artists/id6474999628.md - Rating breakdown: 5★ 2,268 · 4★ 142 · 3★ 53 · 2★ 31 · 1★ 210 ## What do users think of FANS? Overall sentiment: negative **Pros** - 🚀 Smooth app experience - 👍 Good for fan interactions - 💡 Potential for exclusive content **Cons** - 🐛 Verification issues (US/Canada) - 🐛 Frequent crashes and bugs - 🔒 Excessive censorship and content restrictions - 💰 Paywall for basic features **Commonly reported bugs** - Verification codes not being sent - Inability to post/comment without verification - Slow performance and app crashes - Inconsistent user interface **Most requested features** - Dark mode option - Ability to follow other users - Improved translation accuracy - Better notification system ## Newest reviews (11 of 701) ### 2/5 — Isso é muito triste! *2026-08-09* Eu baixei o app com a intenção de interagir com os grupos que gosto, ver seus post e lives de graça! Mas TUDO é pago! Literalmente só criar a conta que não é pago! Coisas básicas como a interação são pagos, e é por um preço alto! Espero que tenha menos coisas pagas, por exemplo, deixar apenas certos post pagos pode ser uma boa ideia, interação com os membros no privado também! Mas ações básicas de uma rede social deveriam ser gratuitas! **Developer response:** Hello. This is FANS. We sincerely apologize for the inconvenience you have experienced while using FANS. We will do our best to make improvements to provide you with a better experience in the future. For any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 4/5 — FANS expanding functionality is very promising *2026-08-03* Have been using FANS since the launch for SKZ community and absolutely love the ongoing added features, integrations, and improvements! But I’d like to propose a couple more desired features for consideration to further refine the quality of life experience for fans and artists: 1. Highlight the “forbidden”/“banned” words in red, similar to how bubble does it, so the user knows exactly what prevents the post from publishing. FANS has a de facto secret list of totally random words like “carp” on the banned list, with no apparent negative English meaning (I am not sure if it’s the same for other languages). There is no way for a new user to know this and it’s exceptionally frustrating to figure out exactly what needs to be corrected. Red text or a highlight would be a huge help! 2. Please consider removing “banned” word block if the banned word is part of a larger non-derogatory word (example: institute, grape, carpenter, etc). 3. Please consider more actively moderating the community from JYPE end. It doesn’t need to be intense, but I see new FANS community members being regularly confused about uneven rule enforcement - all because it is up to the other FANS community members to report problematic posts and, really, is de facto nobody’s responsibility. Hope to continue using FANS app and to enjoy the access to the worldwide SKZ fanbase and our wonderful SKZ members! Cheers! **Developer response:** Hello. This is FANS. Your valuable feedback will be a great help for us to do our utmost to provide a better FANS experience. Should you have any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 4/5 — It’s 👍 alright *2026-07-03, version 2.2627.1* Overall the app is great! One thing I struggle on is getting logged out😞. ### 4/5 — Stray Kids Fanmeeting Merch *2026-06-29* The app is great, the only issue i have is that i had bought Stray Kids’ fanmeeting merch and accidentally put in my last name as my state. i only noticed this after about 2 months and i tried to change the state and it won’t let me. im afraid i wont ever get my merch because of my mistake. **Developer response:** Hello. This is FANS. We sincerely apologize for the inconvenience you have experienced while using FANS. For a more accurate review and resolution, please submit your inquiry through the 1:1 Inquiry feature within the FANS app. We will promptly look into it and provide further assistance. ### 4/5 — Doing good, but… *2026-06-27* I honestly love this app I think it has amazing potential. I also enjoy that I can see merch that I never even knew existed. However, I wish the app wasn’t so membership heavy because on every single post the my favorite artists post you have to have a membership, and personally i don’t want to spend 20-30$ a month just do I can see pictures of artists. I also wish that if a merch sale or event is over that it would say it sooner and not when I click on the event. Sometimes it gets frustrating because I see something that is advertised as it just came by, but was actually from 2 weeks ago. I also hope to see more updates in general like SKZ tour dates released. Overall, it’s a great app that just needs to be updated faster. **Developer response:** Hello. This is FANS. Your valuable feedback will be a great help for us to do our utmost to provide a better FANS experience. Should you have any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 3/5 — The price of the albums *2026-06-23* Hello, I'm from Brazil and honestly all prices are absurdly expensive for us, where our currency is not the dollar. And the import tax is exorbitant! I hope prices are lower for countries like mine, where not everyone has a great financial condition. Sincerely, Isabella **Developer response:** Hello. This is FANS. Your valuable feedback will be a great help for us to do our utmost to provide a better FANS experience. Should you have any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 2/5 — 팬들 관리 좀 해주세요.. *2026-06-21* 아티스트 보호 좀 해주세요… 팬이라고 포장 해놓고 선 넘는 글 쓰시는 분들 너무 많습니다…회사차원에서 충분히 관리 하실 수 있으시잖아요 **Developer response:** 안녕하세요. FANS입니다. FANS를 사용하시면서 불편함을 느끼신 부분에 대해 진심으로 사과드립니다. 더 개선된 모습으로 만날 수 있도록 최선을 다하겠습니다. 궁금하신 점이 있으시면 FANS앱 내 1:1문의하기로 언제든 문의해주세요. ### 5/5 — ❤️❤️❤️❤️❤️❤️❤️ *2026-05-24* ❤️❤️❤️❤️❤️ **Developer response:** Hello. This is FANS. We sincerely appreciate your kind words and support. Should you have any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 2/5 — Members not all active *2026-05-24* It’s great that everyone seems to be more active but we haven’t seen Bang Chan :( **Developer response:** Hello. This is FANS. Your valuable feedback will be a great help for us to do our utmost to provide a better FANS experience. Should you have any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 4/5 — Fans app videos *2026-05-12, version 2.2618.2* I love using fans app to follow all the artists' schedule and buying merch. It is really efficient and good but in fans app videos for live or video playing, there is no go back 5 seconds or forward which kind of feels inconvinient. But overall it is such a nice app!! ### 4/5 — Live Issues *2026-05-12* The service has been really unstable, especially during live streams. I constantly get disconnected and have to reconnect multiple times, or the app simply stops working completely. Most of the time, I need to close and reopen it just to make it work again. It becomes very frustrating, mainly during lives when the experience should be smooth and uninterrupted. **Developer response:** Hello. This is FANS. We sincerely apologize for the inconvenience you have experienced while using FANS. For a more accurate review and resolution, please submit your inquiry through the 1:1 Inquiry feature within the FANS app. We will promptly look into it and provide further assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — 海关限制送不了？ *2026-08-17* 我弄了半天的地址，来来回回少说也改了二十来遍了，一直跟我说海关线只送不了，具体原因也不说，就一直拿这个海关限制来说事，到底想干什么呢？如果中国哪儿都送不了，那你干脆就不要让这个软件上架了，何必互相为难呢？我就为了买这一个应援棒花费了多少时间，结果一直说有这个海关的限制，真的很来火呀。。。。。 ### 1/5 — Support is a joke *2026-08-10, version 2.2631.2* I’ve spent thousands buying merch now that I’m having an issue with customs because they need a TSCA Certification I can’t get in contact with any support I can’t find a single working number the inquiry thing in the app doesn’t work according to Ai online it’s because it’s opening a browser window and because of that the support report aren’t even getting reported because if they were I’d have a ticket number or be able to look it up through the app but when I try to do that it just opens a new browser window I don’t understand how an app this big doesn’t have some legitimate way to get in contact with someone a phone number working app or email that actually gets responded to all because I bought pens a bunch of my future orders also have pens I’m super worried this will happen with them and I don’t know what’s going to happen to my $676.76 order I don’t want to have to repay for it to be shipped again it’s been an absolute nightmare especially when I’ve spent over $500 on all of my many orders every time Stray kids has I drop I normally pay for two separate orders each and every time they release new merch I buy new stuff and every order is never under $500 so I’d appreciate it if they could update the app to where it actually works or answer emails or give me a phone number that works ### 1/5 — 久しぶりの利用 *2026-08-08* 以前使っていたがアプリ側が内容を更新したのをきっかけに、再利用ができなくなった。以前登録していた電話番号を入力すると「既に登録された番号です」と弾かれる。自分の番号で登録し直して‥的なメッセージがあるが、自分の番号はこれひとつなので、どうしようもない。 **Developer response:** Hello. This is FANS. We sincerely apologize for the inconvenience you have experienced while using FANS. For a more accurate review and resolution, please submit your inquiry through the 1:1 Inquiry feature within the FANS app. We will promptly look into it and provide further assistance. ### 1/5 — Shipping fees *2026-07-27, version 2.2630.1* £121 shipping fees for just a jacket 😮😮😭😭 ### 1/5 — Gratuit *2026-07-17* Why don’t you put FREE FANS This application is getting really boring **Developer response:** Hello. This is FANS. We sincerely apologize for the inconvenience you have experienced while using FANS. We will do our best to make improvements to provide you with a better experience in the future. For any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 1/5 — poor testing *2026-07-16* hey guys, ever heard of stress testing? why the hell the app is down every time a new skz merch drops, we’re literally waiting for half an our to buy an overpriced toy, the least you could do is to provide decent service for it **Developer response:** Hello. This is FANS. We sincerely apologize for the inconvenience you have experienced while using FANS. For a more accurate review and resolution, please submit your inquiry through the 1:1 Inquiry feature within the FANS app. We will promptly look into it and provide further assistance. ### 1/5 — Gratuit *2026-07-10* Why don’t you put FREE FANS **Developer response:** Hello. This is FANS. We sincerely apologize for the inconvenience you have experienced while using FANS. We will do our best to make improvements to provide you with a better experience in the future. For any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 1/5 — Weverse c’est large mieux finalement. anticapitaliste *2026-05-30* Pourquoi on normalise le fait de devoir payer pour regarder des lives ???? Pour interagir avec des idoles ??? C’est comme Bubble, tout est payant, on est pas tous riche. Merci de lire le message. ### 1/5 — Only good if you pay *2026-05-30* Only usable if you pay for the really pricey membership that's only available for like two weeks of the year. Don't waste your time. ### 1/5 — Please fix this asap, *2026-05-10* Honestly this app is amazing except from the fact stays have to buy the stay 6th membership just to look at lives and messages, and it’s £33 , you can’t do really anything if you are a stay, can’t watch lives and stuff, JYP should try fixing this so everyone can access it easily. ## Most praised reviews (10 highest-rated) ### 5/5 — 12세 바꿔주세요 2일차 *2026-08-25* 저번에 저한테 말씀 드렸는데요, 앱 안에서 1대1 문의를 해달라고 메시지를 보내주셨는데요. 제가 팬즈에 들어가고 싶어도 제가 12살이어서 못들어갑니다 ㅠㅠ 12세로 바꿔주세요(참고로 저 한국인입니다 영어로 답변 남겨주지마세요) **Developer response:** Hello. This is FANS. Your valuable feedback will be a great help for us to do our utmost to provide a better FANS experience. Should you have any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 5/5 — Fans Review😁 *2026-07-20* I love fans it is a great way to buy thing for my daughter. She love Stray kids and Fans shop let’s her buy and enjoy there merch and music. **Developer response:** Hello. This is FANS. We sincerely appreciate your kind words and support. Should you have any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 5/5 — Best app if you are a skz fan *2026-07-19, version 2.2628.1* I love this app because I can see what my favorite Kpop group says or send and I love buying merch from here such a great app, ### 5/5 — It’s good *2026-07-16* very good app **Developer response:** Hello. This is FANS. We sincerely appreciate your kind words and support. Should you have any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 5/5 — 5 star *2026-07-12, version 2.2628.1* All we need is Stray kids Stray kids everywhere all around the world ### 5/5 — Phenomenal *2026-07-08* First I’m SO Stray Kids biased so ANYTHING involving them I’m going to be there lol! But I LOVE the app because of anything is wrong it’s noticed almost right away if not right away and is fixed super quick! And I just LOVE how we’re notified of EVERYTHING going on with the app and our favorite artists that we are able to know!!! & I also LOVE the interaction between my FAVORITE group and us STAY!! They’re so amazing!!! I also LOVE how JYP notifies us of anything wrong with our favorite idols so we don’t have to be wondering if they’re alright and if what’s being said about them if true or not! LOVE LOVE LOVE THE APP !!!! **Developer response:** Hello. This is FANS. We sincerely appreciate your kind words and support. Should you have any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app. ### 5/5 — Good app!! *2026-07-05, version 2.2627.1* Love it so much ### 5/5 — Love it! *2026-06-22, version 2.2625.8* I love the FANS app! It’s cute sharing moments with STAY in a STAY only environment. It’s also fun seeing how Stray Kids do this and that in the app! ### 5/5 — 게시판 관리 좀 하세요 *2026-06-09* 팬즈 게시글 관리 안 해요? 악플 같은 건 신고를 하면 좀 확인을 해서 정지를 때려야 하는 거 아닌가요? 신고는 아무나 할 수 있고 받아도 패널티도 없고 대체 왜 있는 기능인가요? 작정하고 악플 다는 거 막지도 못할 거면 게시판을 닫으세요…. 아니면 관리자를 만들어서 관리라도 좀 하세요 팬즈 가입할 때 개인정보 다 입력하는데 고소는 왜 안 해요? **Developer response:** 안녕하세요. FANS입니다. 고객님이 남겨주신 소중한 의견을 통해 더 개선된 FANS를 제공할 수 있도록 최선을 다하도록 하겠습니다. 궁금하신 점이 있으시면 FANS앱 내 1:1문의하기로 언제든 문의해주세요. ### 5/5 — ライブが良いです！！ *2026-05-30* いつもありがとうございます😊FANS LIVEがとても良いです！リアルタイムで字幕もつくと嬉しいです☺️ **Developer response:** FANSをご利用いただき誠にありがとうございます。 お客様の応援と褒めの言葉に心から感謝します。 FANSで楽しくて様々な経験を築き上げるよう望んでおります。 お問い合わせがございましたら、いつでも気軽にFANSの1:1お問い合わせからご連絡ください。 何卒よろしくお願いいたします。 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*