Fun
Love the on line slots
Great. Game
Great
$300+ Lost to Malfunctions - Company Won't Respond Even After Apple Investigation
I spent over $300 on this app and experienced repeated technical malfunctions that I documented on video - spins freezing mid-game, incorrect payouts, connection errors that consumed purchased credits.
I tried contacting Ruby Seven Studios 15+ times through every support channel. Zero responses.
I escalated to Apple's Executive Office. They investigated my complaint, validated it was legitimate, refunded $200, and gave Ruby Seven 14 days to respond or fix the issues.
Ruby Seven's response? Complete silence. They ignored Apple's deadline.
I then sent them a certified demand letter giving them 72 additional hours. Still nothing.
This isn't about gambling losses - it's about paying real money for a broken product and getting completely ghosted when you try to resolve technical issues.
I have evidence:
• Video proof of malfunctions
• $300+ in transaction records
• Apple Executive Office correspondence
• Proof of 15+ ignored support attempts
• Certified mail delivery confirmations
If you spend money on this app and have problems, you will be ignored. Ruby Seven Studios provides ZERO customer support.
I've filed complaints with the FTC, BBB, California Attorney General, and the Tribal Gaming Commission. I'm also pursuing small claims court.
I've filed complaints with the FTC, BBB, California Attorney General, and the Tribal Gaming Commission. I'm also pursuing small claims court.
Save your money. This company takes it and disappears when you need help.
I tried contacting Ruby Seven Studios 15+ times through every support channel. Zero responses.
I escalated to Apple's Executive Office. They investigated my complaint, validated it was legitimate, refunded $200, and gave Ruby Seven 14 days to respond or fix the issues.
Ruby Seven's response? Complete silence. They ignored Apple's deadline.
I then sent them a certified demand letter giving them 72 additional hours. Still nothing.
This isn't about gambling losses - it's about paying real money for a broken product and getting completely ghosted when you try to resolve technical issues.
I have evidence:
• Video proof of malfunctions
• $300+ in transaction records
• Apple Executive Office correspondence
• Proof of 15+ ignored support attempts
• Certified mail delivery confirmations
If you spend money on this app and have problems, you will be ignored. Ruby Seven Studios provides ZERO customer support.
I've filed complaints with the FTC, BBB, California Attorney General, and the Tribal Gaming Commission. I'm also pursuing small claims court.
I've filed complaints with the FTC, BBB, California Attorney General, and the Tribal Gaming Commission. I'm also pursuing small claims court.
Save your money. This company takes it and disappears when you need help.
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Response from developer
Hello Fantasy Springs Friend, could you please reach out to us at support@fantasyspringsslots.com with more information regarding your experience. We are happy to help you. We look forward to hearing from you. Best, Fantasy Springs Slots
Rewards are a joke
Slots work just fine, but other comparable slot apps, like Playstudios (MGM Casinos) give you prizes that can be purchased with coins. For example, buy1 get1 free buffets, hotel rooms, food discounts or free items, and table game match play. This app only offers 5% back in real slot dollars for every $100 you spend in the app. Worthless! Don’t waste your time and money.
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Response from developer
Hello , we're sorry you had this experience. Could you please submit a support ticket in your game regarding the issue. A customer support specialist will be happy to help you with this. We look forward to hearing from you. Best, Fantasy Springs Slots
Slots
I have been with Fantasy Springs Casino for many many years and I play the slots on my Facebook and I love it and have such a great time with it
Response from developer
Thanks a million for taking the time to share your feedback! We are glad to hear you're enjoying the game! Please feel free to 'Like' us on Facebook at www.facebook.com/FantasySpringsSlots for the latest news and chances to earn free bonuses!
