# Fantuan Courier-饭团配送员 — user reviews

> 132 indexed App Store user reviews of Fantuan Courier by Just Order Enterprise Corp, rated 2.49/5 from 191 ratings.

- Source: https://appshunter.io/ios/app/fantuan-courier/id1439527458/reviews
- App overview in markdown: https://appshunter.io/ios/app/fantuan-courier/id1439527458.md
- Rating breakdown: 5★ 67 · 4★ 0 · 3★ 6 · 2★ 4 · 1★ 114

## What do users think of Fantuan Courier?

Overall sentiment: negative

**Pros**

- 🚀 Good app
- 👍 Great service
- 💰 Stable income
- 🚗 Suitable for Chinese users

**Cons**

- 🐛 Poor interface and rider support
- 🤑 Stingy customers
- 🕰️ Disorganized onboarding
- 🚫 Accounts blocked without reason
- 💰 Low pay and high commission
- 🚗 Racist towards drivers
- 🔒 Potential identity theft issues
- 🕰️ Long wait times at restaurants

**Commonly reported bugs**

- Incorrect distance and pay calculation
- Unreliable order notifications
- Issues with image uploads
- Frequent app crashes

**Most requested features**

- Add Apple Maps integration
- Improve distance calculation and pay
- Implement dark mode

## Newest reviews (19 of 132)

### 2/5 — Rewards

*2026-05-07, version 5.44.17*

I did over 200 orders in the month and qualified for the bonus. The pay out said 2 days after completion I’ll be paid the bonus. I was never paid the bonus. The delivery addresses are always wrong. Very disorganized. Some shop owners like noodle gourmet he is very rude to drivers. Other apps pay way more

### 2/5 — Disrespectful

*2026-04-17*

It may a nice app and all. But mostly the merchants and customers were very rude to me. I’m not happy. They said there was a spill but there is no spill. I checked it thoroughly. The customers were lying because they just don’t like to waste money on other delivery services like Me. Way too rude and disrespectful.

### 1/5 — Deactivation issue

*2026-04-17*

I didn’t even did anything on my 1st order they made me deactivated literally on my first order because the customer entered wrong address and I followed that address but they got me deactivated customer complained that I am harassing them  I need my account back

### 1/5 — The worst delivery app

*2026-04-14*

New Merchants or ones that don't speak any English, often don’t give a proper address or information for you to find their restaurant and there are far too many that are ghost kitchens or restaurants at the same address but labelled as a completely different restaurant that's not advertised at all. 

I've had to cancel orders due to addresses not even being found or listed on google maps and the dispatch team is NOT helpful at all, they just tell you “well other couriers have found the address so don't know why you’re having problems” - meanwhile if you were to look up the reviews of customers for that place on google maps, there are many complaints about customers not even being able to find the restaurant to pick up their order.

I've even called merchants directly and been hung up on and had my
Number blocked because I tried to ask where they were located and they didn't speak
English.

### 1/5 — Warning

*2026-03-26*

I have never received any scam messages before, but only one week after registering for Fantuan, I started receiving fraudulent texts. I suspect this platform may have sold my personal information. I have already written a report to the FBI regarding this matter.

### 2/5 — Disorganized

*2026-03-14*

Tried to join this app, and its onboarding is disorganized. They tried to have me deliver before passing a background check. I was being given attitude when asking questions. They couldn’t figure out how to help me set up direct deposit because I needed a blank check when I provided my account and routing number. They refused to identify themselves. Will still
Give it a try and see what happens.

### 1/5 — Poor Interface and Rider Support

*2026-03-11*

This application never pays on time. Also, the pay is so less as compared to other applications. They never calculate the distance from the current location to the pick up point. The pay is very low for every mile. The customer support for the writers is pretty bad and worse as they don’t understand English most of the time and they have to translate it. Giving the suggestion to have a look on the apps like Uber eats – or GrubHub and just look at the interface is super smooth and easy to access. I hope so the developers and the owner of this app have a look. And do the payments on time as per the law and agreement or they would land into problems in California. Even the prop 22 pay is less, thank you.

### 1/5 — Stingy

*2026-02-19*

They don’t tip and you will be waiting 30+ mins to even get a order then once you reach a store it takes them another 30 mins to even prepare the order, app needs to improve on where you can make the most earnings and it should show the time period that it recommends for you to go active. Like it should show peak times before like how Uber Eats delivery does it.

### 1/5 — Don’t sign up

*2026-02-17*

Seems literally impossible to sign up it’s like some game - worst app and I thought I had seen them all.

### 1/5 — 饭团外卖都下架了？

*2025-12-26*

你也没跑了🤣 w cn m

### 1/5 — 在美国要守法

*2025-10-21, version 5.40.0*

刚刚注册好以后 马上逼着上线 不上线就停账号 现在是被停状态中! 自雇员工 你们饭团公司明白什么意思吗？奉劝大家一句 不要踩雷。2024年10月

### 1/5 — scam

*2025-09-29*

垃撚圾

### 1/5 — Useless

*2025-09-13, version 5.39.2*

Useless

### 1/5 — Peple

*2025-06-29*

I have used many apps and I have never met people as stingy as the Asians who order from Fantuan. My delivery friends here, do not use this app. Because the people here are so stingy that they do not even tip. Uber is the best.

### 1/5 — Awful management

*2025-05-29*

Always no reson block deliver account and cs can’t not help

### 2/5 — Advice for fantuan team

*2025-05-12*

Try to make your app like uber if driver gets delivery offered in app and when they arrive in store it should already be ready instead of waiting there for 20mins and give delivery to driver after 20 mins of order being received at merchant if you do this changes look at your customer turnover rate go upp so fast that you will thank me.

### 1/5 — 产品经理其实可以考虑直接下岗来送的

*2025-05-08*

做得跟粑粑一样的司机端，不要说派单逻辑了，使用体验跟粑粑一样

### 1/5 — They employ people and do not pay them. Scammers.

*2025-04-30*

They employ people and do not pay them. Scammers.

### 1/5 — They don’t give u orders

*2025-04-20*

They don’t give u orders and if you make a mistake they will make u pay for the food so you give free food to the clients, people here find a excuse to report including “you are late 15 min “or etc then they discount you money the clients get free food, they don’t pay you delivery and also you need to pay the amount of money according to the meal

## Most critical reviews (10 lowest-rated)

### 1/5 — Look

*2026-08-19*

Not good for driver nothing to earn this app lol

### 1/5 — 非常之拉

*2026-08-17*

为了不给0.45每单的等级奖励，直接把大师骑士给关了不让升
所有要求都满足的情况下，升不上去，懂得都懂
而且还克扣小费，之前作为外卖大户天天给小费，现在当骑手了才知道小费根本不能全部到手，说白了客人小费给的多，饭团自己就给的少，就是不让骑手多赚一分

### 1/5 — 垃圾

*2026-08-07*

垃圾公司 垃圾客服

### 1/5 — 克扣骑手小费

*2026-07-27*

3公里以内的单不给小费是$5.24
给1块是$5.74
给2块是$6.24

每一单组成是配送费，补贴，小费，宣传费

其中配送费和补贴的金额非常相近， 但是如果客户给了小费， 补贴这项金额就会减少，以此来达成事实上的克扣小费

### 1/5 — Long processing time

*2026-07-27*

Long wait time for application processing.

### 1/5 — 派单的人巨垃圾

*2026-07-02*

派单的人都不经大脑乱派单，还搞那些没用的效率，无聊的国内官场主义！

### 1/5 — No la descarguen

*2026-05-23, version 5.44.20*

Me pidieron mi información y va casi 1 mes que aplique y aún no me dan respuesta. Siento que roban la información tienen mis datos mi número, etc y no tengo respuesta, no recomiendo esta aplicación para nada. Tengan cuidado

### 1/5 — Waste of time and gas

*2026-05-17*

I did over 200 orders in the month and qualified for the bonus. The pay out said 2 days after completion I’ll be paid the bonus. I was never paid the bonus. The delivery addresses are always wrong. Very disorganized. Some shop owners like noodle gourmet he is very rude to drivers. Other apps pay way more. Some days you may only get 1 order every 2 hours. Waste of gas and time

### 1/5 — Pay scam

*2026-05-14*

Work two week
Never received payment 
Low pay and far mileage

### 1/5 — They are bunch of scammers whit low quality system that don’t add money to your account at all

*2026-04-21*

I don’t recommend using it. Low quality support and scammers

## Most praised reviews (10 highest-rated)

### 5/5 — Good app

*2026-03-26*

Good app.

### 5/5 — 运营不错

*2025-02-05, version 5.34.0*

饭团的运营人员很不错，有问题及时解决，起码不是机器人回复

### 5/5 — Good delivery app and customer service

*2025-01-23*

I’m using this delivery app since about 2 years working as delivery driver there customer service is really good and there delivery rate is also much better then other apps

### 5/5 — Great

*2024-06-11*

Great Service

### 5/5 — Purdue

*2024-02-05*

My local manager here is very nice, honest and transparent. I make very good money based on pay per order and pay per hour here. Paid twice a week which is cool, that is every Tuesday and Friday. Keep it up and keep growing

### 5/5 — 适合华人的送餐平台

*2023-05-23, version 5.21.4*

我的英文不好，所以选择了饭团🍙，新手期收入确实不高，但是有各种新人奖励，所以给了我坚持下去的信心，慢慢的越来越熟练，等级也提升上来了，收入也在提升。做这么久最大的收获可能就是有付出才有回报，只要自己愿意做，钱肯定都能赚的到，对于每一个行业都是这样的，也告诫各位未来的饭团外卖员们，赚不赚钱还是自己尝试一下最好，不要因为他人恶意的评论和谩骂导致自己失去了这么一个工作机会，毕竟真正赚钱的人是不会到处炫耀的，我实在看不下去那些恶意差评的人了，必须维护一下工作了这么久的平台！

### 5/5 — good app for deliver

*2022-09-07*

i like this app. it helps me earn more than before

### 5/5 — 加入萍果地图

*2022-08-11, version 5.13.2*

把萍果地图加进去 送餐好用

### 5/5 — good delivery

*2022-07-18*

its a good platform for me. i could earn enough money to support my family. Also，its very easy for me to learn how to work.

### 5/5 — Great App

*2022-05-29, version 5.11.20*

Thanks for giving me a job!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*