# Fantuan Delivery - 饭团外卖 — user reviews > 4,576 indexed App Store user reviews of Fantuan Delivery by 饭团科技, rated 4.60/5 from 21,123 ratings. - Source: https://appshunter.io/ios/app/fantuan-delivery/id1218697769/reviews - App overview in markdown: https://appshunter.io/ios/app/fantuan-delivery/id1218697769.md - Rating breakdown: 5★ 18,122 · 4★ 670 · 3★ 218 · 2★ 140 · 1★ 1,973 ## What do users think of Fantuan Delivery? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 💕 Cute app design - 💰 Good deals and discounts **Cons** - 🐢 Extremely slow delivery - 🤖 Robotic customer service - 💰 Excessive fees and forced tips - 🔍 Lack of transparency in pricing - 🔒 Security and privacy concerns - 🤯 Terrible user experience **Commonly reported bugs** - Orders frequently canceled without explanation - Delivery driver issues (missing orders, wrong addresses) - App crashing and functionality issues **Most requested features** - Ability to edit orders in cart - More transparent delivery tracking - Improved communication with restaurants - Better customer service and issue resolution ## Newest reviews (19 of 4,576) ### 5/5 — 不错不错 不错 *2026-09-04, version 7.16.2* 不错不错不错不错 经常给免费的会员和免费的券 ### 5/5 — 非常好 *2026-09-04, version 7.16.2* 好用 ### 5/5 — Good *2026-09-04, version 7.16.2* Very good and convenient ### 5/5 — 很好 *2026-09-04, version 7.16.2* 很好 ### 5/5 — 方便 *2026-09-04, version 7.16.2* 爆赞 ### 5/5 — 非常友好的点餐app *2026-09-04, version 7.16.2* 饭团带给我们生活便利和各种优惠活动，推荐！ ### 5/5 — good *2026-09-04, version 7.16.2* good ### 5/5 — good *2026-09-04, version 7.16.2* good ### 5/5 — 好用 *2026-09-04, version 7.16.2* 很好用 ### 5/5 — Good qualities and pleasant price *2026-09-04, version 7.16.2* Good food and nice prices ### 5/5 — Thumbs Up *2026-09-04, version 7.16.2* Highly recommend! ### 5/5 — 真不错 *2026-09-04, version 7.16.2* 很不错 ### 5/5 — 很好 *2026-09-04, version 7.16.2* 很好👍 ### 5/5 — Happy *2026-09-04, version 7.16.2* Perfect ### 5/5 — Food quality is great! *2026-09-04, version 7.16.2* I love the food we ordered today, fresh, tasty ### 5/5 — Good *2026-09-03, version 7.16.2* Good ### 5/5 — 北美最方便外卖平台 *2026-09-03, version 7.16.2* aaaaa ### 5/5 — good *2026-09-03, version 7.16.2* good ### 5/5 — Good *2026-09-03, version 7.16.2* Good ## Most critical reviews (10 lowest-rated) ### 1/5 — 强制小费 *2026-09-04, version 7.16.2* 又不是没给配送费，强制小费还天天送错门，外卖员送外卖不是在做他的工作吗，服务我什么了？去餐厅收小费人家还问两句吃的高不高兴呢，怎么滴外卖员送到了之后喂我吃？ ### 1/5 — 比 panda 贵 *2026-09-01, version 7.15.1* 贵、难退款、啥都一般。给你六星自己品 ### 1/5 — I got a 9.99 charge without any notice *2026-08-30, version 7.15.1* I downloaded it to order food in Houston, Tx. Then a few months later noticed I get charges that I did not approve. Would give zero stars if I could. ### 1/5 — Hidden Fees *2026-08-30, version 7.15.1* The app offers you $10 off discounts on first order, but it isn’t really a discount when the hidden fees bump the price back up to the original price. I used a $10 off coupon on my first purchase and the price went up $6 during checkout. ### 1/5 — Better than uber *2026-08-29, version 7.15.1* Clearly deceptive, feels super sketchy. My order added the plus against my wishes. ### 1/5 — 垃圾骗人app *2026-08-27, version 7.15.1* 从来没有定过会员 不知道怎么这个垃圾app偷偷每月扣我会员费 真是垃圾骗人 ### 1/5 — 垃圾app *2026-08-23, version 7.15.1* 餐品出餐延误20分钟 只肯给我3刀优惠券 可恶在 不能叠加店家优惠券 每个店面都至少便宜3刀以上优惠券 千万不要用这个app ### 1/5 — Font size *2026-08-23, version 7.15.1* The font is way too small and it has no option to change the font size. This makes me want to use Uber app instead. ### 1/5 — Poor customer service and drivers will deliver wrong orders *2026-08-22, version 7.14.1* I ordered a drink but the driver delivered the wrong order. Customer service only provided a $3 coupon when the order was much more. ### 1/5 — Fake promotions *2026-08-22, version 7.14.1* They try to deceive you at every corner with fake prices and fake promotions until you get to the checkout screen and discover none of them actually apply and your $35 order is actually $70. Chinese companies love doing this. Do not support them. ## Most praised reviews (10 highest-rated) ### 5/5 — 好 *2026-09-05, version 7.16.2* 好 ### 5/5 — 可以可以 *2026-09-05, version 7.16.2* 我喜欢 ### 5/5 — Fantuan *2026-09-05, version 7.16.2* App easy to use ### 5/5 — good *2026-09-05, version 7.16.2* good ### 5/5 — 喜欢 *2026-09-05, version 7.16.2* 很方便 ### 5/5 — 很好，最好的海外华人外卖 *2026-09-05, version 7.16.2* 最好的海外华人外卖，没有之一 ### 5/5 — 饭团 *2026-09-05, version 7.16.2* 不错 ### 5/5 — great *2026-09-04, version 7.16.2* Some might be cheaper at the store but with the discounts it kinda makes it the same ### 5/5 — Bh *2026-09-04, version 7.16.2* Nice ### 5/5 — First time. *2026-09-04, version 7.16.2* First time ordering with Fantuan. Amazed with the ease of use, & large variety of merchants on this app. My experience here is way better than on UberEats. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*