# FAQ: Support Your Customers — Perfect customer emails > Email composer for storing and combining text snippets into custom replies. (iPhone/iPad app by Peter Johnson.) - Source: https://appshunter.io/ios/app/faq-support-your-customers/id459458828 (this page in markdown: same URL + `.md`) - Developer: [Peter Johnson](https://appshunter.io/developer/397354116) - Category: Productivity, Business - Price: $2.99 - Rating: 5.00/5 from 2 App Store ratings · 13 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 6 MB - Languages: American English - Released: 2011-10-25 - Data updated: 2026-08-03 - Monetization: paid - User reviews in markdown: https://appshunter.io/ios/app/faq-support-your-customers/id459458828/reviews.md ## What is FAQ? With FAQ you can create the perfect email reply in just a few seconds. FAQ is an “Email Composer” where you can store all the information you use regularly, such as answers to questions, instructions , warning and legal text, or maps and diagrams. It takes just a few moments to select the elements you want, and combine them into a custom reply, and wrap it with a suitable greeting and ending. You can, of course also store complete replies for the most common questions. It is fantastic for customer support, schools, managing teams, and hobby or prayer groups, and thousands of other uses. ****.5 - "A powerful productivity app" Appdictions.com Every single user review so far has been 5-stars, here are some examples from our US users ***** "Must-have app for business"- Steve Kay ***** "Elegant to use...setup was a breeze." -Jeremy Neas ***** "Slick, professional, right on the mark" - tahster ***** "Saves TONS of time. Would love a desktop version so I can use it for ALL my correspondence" - J Saulter ***** "Totally awesome!!. I searched for months and bought other apps before finding this jewel!..." - UH60Av8or ***** "When I bought this, I needed it for emails, but didn't realize then all the other uses I could put it to. Thanks so much!" - PiecatGirl • Combine the selected elements into an email or the clipboard, with an opportunity to review and edit before you send. • Customize each email with appropriate opening and closing phrases. • Use FAQ to store other text or images you might need- like a range of different email signatures, or a favourite photo you might want to send. • Battle-tested, supporting the 250,000+ users of our popular "MailShot Pro" group email app. Give it a try- you will find many different uses for it. For a video of FAQ in action, check out http://youtu.be/4XzzaoqzSOs FAQ is also available with Markdown support, at http://www.appstore.com/faqmarkdownemailcomposer If you need any help, have questions, requests for future enhancements, or just to tell us of yet another unique use you have found for FAQ, see our support page, or let us know on our support email address in the app. We are always happy to hear from you. ## Key features - Create perfect email replies - Store regular information snippets - Combine elements into custom replies - Add custom greetings and endings - Store complete common replies - Export to email or clipboard ## Recent user reviews (10 of 13) All indexed reviews: https://appshunter.io/ios/app/faq-support-your-customers/id459458828/reviews.md ### 5/5 — Love the configurability *2015-08-31* Love that you can store your own common portions to an email, and info pertaining to a particular event. Seems like people often need 2-3 reminders of info before it is absorbed, and this is an easy way to manage it. ### 5/5 — Love this App for so many reasons! *2013-11-08* Seriously awesome app. Keep up the good work :-) ### 5/5 — Great App *2013-06-04* I use this for our non-profit and have different topic areas for things you send out a lot...meeting and event reminders, sales items and event details. Group this with MailShot and its two clicks to send the same message to my entire organization. ### 5/5 — Just TOTALLY AWESOME! *2013-01-19* I searched for months and bought other apps before finding this jewel! If you need signature blocks and "boiler plate" email responses... This is the app you are looking for! This app is the best!!! ### 5/5 — A VERY useful app *2012-12-04* Any time you find yourself sending "boiler plate" responses in your business, you will find this app to be a big time saver. In addition, I am impressed by the author's quick response to customer support issues. (And by the way, those issues were with my learning to use the app -not the app itself.) This app is well worth the price. ### 5/5 — lhw *2012-10-31* I use this app on both my iPhone and my iPad. It has allowed me to increase my productivity and improve my communication by composing e-mails one time and using them many times. These e-mails address a number of key topics in healthcare: * Clinical Excellence * Operational Excellence * Service Excellence * Team Excellence I am able to convey performance expectations, Mission-Vision-Values, Behavioral Standards etc. with minimal effort and a consistent and accurate manner. I have found the developer of this app to be open to suggestions for improvement. GREAT APP lhw ### 5/5 — Very very good *2012-10-21* This will save heaps of time. If it can be integrated within the mail app then it would rate as PERFECT. Don't be surprised if Apple tries to buy this to become a native or integrated feature. ### 5/5 — Multiple Uses *2012-09-29* Although this is designed specifically for emails, it actually can be used for numerous reasons-whatever you need to generate a list of topics and its questions or responses. It works well and has a clean, easy to use interface. When I bought this, I needed it for emails, but didn't realize then all the other uses I could put it to. Thanks so much! ### 5/5 — Excellent Tool for Streamlining Repetitive eMails!!! *2012-06-29* This is very easy to use, and allows me to quickly create customized reply emails with a few check marks from a list. It also ensures that the email has no typos and is thorough, even though it's sent from my iPhone. Saves TONS of time not having to try and cut-and-paste on the iPhone. It has become frustrating to go back to my desktop and realize I have to return to the old cut-and-paste method. I would love to have a desktop version that syncs with my iPhone so I can use this tool for ALL my correspondence! ### 5/5 — Love it: it's slick, professional, right on the mark *2011-12-26* I love it when an app is intuitive and gets the job done right away without any hassles. Very good sample data, easily configurable. It took very little time to customize it to my needs. Terrific! ## Frequently asked questions about FAQ ### What is FAQ? FAQ is an email composer app designed to help you create perfect email replies quickly. It allows you to store frequently used text snippets, instructions, and images, then combine them into custom messages with personalized greetings and closings. ### How does FAQ help with customer support? FAQ is fantastic for customer support as it enables you to store answers to common questions, instructions, and legal text. You can then quickly assemble these elements into a complete, professional email reply, saving significant time. ### Can I store images in FAQ? Yes, you can store images in FAQ. This is useful for including diagrams, maps, or even a favorite photo that you might want to send as part of an email. ### What devices is FAQ available on? FAQ is available on iPhone, iPad, and iPod. It is designed to work across these Apple devices. ### How much does FAQ cost? FAQ is a paid application and is priced at $2.99. This is a one-time purchase. ### Does FAQ have ads? No, FAQ does not contain advertisements. As a paid app, it offers an ad-free experience for its users. ### How often is FAQ updated? FAQ was last updated on March 19, 2023, with version 4.0. The developer actively maintains the app. ### What is the age rating for FAQ? FAQ has an age rating of 4+. This indicates it is suitable for users of all ages, with no mature content. ## Version history (last 5 releases) ### 4.0 — 2023-03-19 Updates for iOS and graphical changes ### 3.2 — 2020-01-08 Add support for Dark Mode in iOS13 ### 3.1 — 2018-02-24 * Bugfixes ### 3.0 — 2018-02-13 * Enhanced support for iPhone X and iOS11 ### 2.0 — 2015-04-09 • Compatible with iOS10 • Support for larger iPhone screen sizes. • 64 bit support "Copy text only" mode, for apps that cannot paste images and text at once. ## Apps similar to FAQ | App | Rating | Price | Category | | --- | --- | --- | --- | | [Agtrinsic](https://appshunter.io/ios/app/agtrinsic/id1664681960) | — | Free | Productivity | | [Carné Digital](https://appshunter.io/ios/app/carne-digital/id1661879980) | — | Free | Productivity | | [Grain SA](https://appshunter.io/ios/app/grain-sa/id1665831580) | — | Free | Productivity | | [VTech Companion Devices](https://appshunter.io/ios/app/vtech-companion-devices/id6443592740) | 2.7 (7) | Free | Productivity | | [SwiftScan:PDF Scan APP](https://appshunter.io/ios/app/swiftscanpdf-scan-app/id1669681920) | — | Free | Productivity | | [タグスト TagStock](https://appshunter.io/ios/app/tagstock/id6443841460) | — | Free | Productivity | ## More apps by Peter Johnson - [Suggestion Box](https://appshunter.io/ios/app/suggestion-box/id407396567) - [MailShot- Group Email](https://appshunter.io/ios/app/mailshot-group-email/id410279354) - [ShotList- Movie Shoot Planning](https://appshunter.io/ios/app/shotlist-movie-shoot-planning/id424885833) - [MailShot Pro- Group Email](https://appshunter.io/ios/app/mailshot-pro-group-email/id445996226) - [FAQMark Support Your Customers](https://appshunter.io/ios/app/faqmark-support-your-customers/id619870322) All apps by Peter Johnson: https://appshunter.io/developer/397354116 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-03.*