# FAQMark Support Your Customers — Perfect Customer Emails > Email composer for creating custom replies from stored text and media. (iPhone/iPad app by Peter Johnson.) - Source: https://appshunter.io/ios/app/faqmark-support-your-customers/id619870322 (this page in markdown: same URL + `.md`) - Developer: [Peter Johnson](https://appshunter.io/developer/397354116) - Category: Productivity, Utilities - Price: $2.99 - Rating: 4.00/5 from 2 App Store ratings · 2 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 6 MB - Languages: American English - Released: 2013-03-21 - Data updated: 2026-08-17 - Monetization: paid - User reviews in markdown: https://appshunter.io/ios/app/faqmark-support-your-customers/id619870322/reviews.md ## What is FAQMark Support Your Customers? FAQ helps you to create the perfect email reply, in just a few seconds. If you ever find you repeat yourself when handling emails from customers, group members or pupils, and having to type the same thing over and over again, or look up the same information, then FAQ is the app you need. FAQ is an “Email Composer” that holds all the information you use regularly, such as answers to questions, instructions , warning and legal text, or maps and diagrams. It takes just a few moments to combine the elements you choose into a custom reply, and wrap it with a suitable greeting and ending. This edition of FAQ adds support for the increasingly-popular Markdown markup language, allowing you to easily add formatting to your text for font style, lists and web and image links (See http://daringfireball.net/projects/markdown/ for more details of what Markdown can do). ****.5 - "A powerful productivity app"- Appdictions.com Every single user review so far for our earlier, non-Markdown version has been 5-stars, here are some examples from our US users  ***** "Must-have app for business" - Steve Kay  ***** "Elegant to use...setup was a breeze." - Jeremy Neas  ***** "Slick, professional, right on the mark" - tahster  ***** "Saves TONS of time. Would love a desktop version so I can use it for ALL my correspondence" - J Saulter  ***** "Totally awesome!!. I searched for months and bought other apps before finding this jewel!..." - UH60Av8or  ***** "When I bought this, I needed it for emails, but didn't realize then all the other uses I could put it to. Thanks so much!" - PiecatGirl  • Quickly create custom emails by combining appropriate opening and closing phrases with the answers to your customers' questions, or other commonly-needed text. • Selected elements are combined into an email, or copied to the clipboard, ready to paste into your reply. • Store images, maps and diagrams to include as attachments in your email. • Preview how Markdown text will appear. • Battle-tested, supporting 200,000+ users of our popular "MailShot Pro" group email app. • Thousands of other uses, beyond customer support. FAQ is also available without Markdown support, at http://www.appstore.com/faq For a video of the non-Markdown version of FAQ in action, check out http://youtu.be/4XzzaoqzSOs Please see our support page, or let us know on our support email address if you need help, have any questions, requests for future enhancements, or just to tell us of yet another unique use you have found for FAQ. We are always happy to hear from you. ## Key features - Quickly create custom emails - Combine text elements and media - Store images, maps, and diagrams - Markdown formatting support - Preview Markdown text - Copy to clipboard for pasting ## Recent user reviews (2 of 2) All indexed reviews: https://appshunter.io/ios/app/faqmark-support-your-customers/id619870322/reviews.md ### 5/5 — Really useful *2013-11-21, version 1.4* Really useful tool to help you to create emails from the bits of text you use all the time. Handy for customer support, where you often get the same questions, but I'm sure it could be used in lots of other ways. ### 5/5 — Saves hours and hours *2013-06-28, version 1.4* For anyone is a sales / support role where many of the day to day emails are very similar this is a killer app! Just wish I had discovered it earlier! First rate support too :) ## Frequently asked questions about FAQMark Support Your Customers ### What is FAQMark? FAQMark is an email composer designed to help you create perfect email replies quickly. It allows you to store frequently used text snippets, answers, instructions, and even media like maps and diagrams to build custom responses. ### How does FAQMark help with repetitive emails? FAQMark lets you save common phrases, answers, and information. You can then combine these elements with a greeting and closing to construct a complete email reply in seconds, saving you from typing the same content repeatedly. ### Does FAQMark support text formatting? Yes, FAQMark supports the Markdown markup language. This allows you to easily add formatting such as font styles, lists, and web links to your text within the app. ### Can I include images or diagrams in my emails with FAQMark? Absolutely. FAQMark allows you to store images, maps, and diagrams to include as attachments in your email replies, making your communications more comprehensive. ### What is the price of FAQMark? FAQMark is available for a one-time purchase of $2.99. This grants you full access to its features without any recurring subscription fees. ### What devices is FAQMark compatible with? FAQMark is designed for iOS devices, including iPhone, iPad, and iPod. It is optimized for these platforms to provide a seamless user experience. ### How often is FAQMark updated? The app was last updated on November 7, 2023, with version 4.1. This indicates that the developer actively maintains and improves the application. ### Does FAQMark have ads? No, FAQMark is ad-free. As a paid application with no in-app purchases, you can use it without any advertisements interrupting your workflow. ## Version history (last 5 releases) ### 4.1 — 2023-11-07 iOS compatibility updates ### 4.0 — 2023-03-19 Updates for iOS and graphical changes ### 3.2 — 2020-01-08 Add support for Dark Mode in iOS13 ### 3.1 — 2018-02-24 * Bugfixes ### 3.0 — 2018-02-13 * Enhanced support for iPhone X and iOS11 ## More apps by Peter Johnson - [Suggestion Box](https://appshunter.io/ios/app/suggestion-box/id407396567) - [MailShot- Group Email](https://appshunter.io/ios/app/mailshot-group-email/id410279354) - [ShotList- Movie Shoot Planning](https://appshunter.io/ios/app/shotlist-movie-shoot-planning/id424885833) - [MailShot Pro- Group Email](https://appshunter.io/ios/app/mailshot-pro-group-email/id445996226) - [FAQ: Support Your Customers](https://appshunter.io/ios/app/faq-support-your-customers/id459458828) All apps by Peter Johnson: https://appshunter.io/developer/397354116 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*