# Faqtual: Team Knowledge Base — Fast customer support snippets

> Fast customer support snippets (iPhone/iPad app by Matthew Palmer.)

- Source: https://appshunter.io/ios/app/faqtual/id6479633567 (this page in markdown: same URL + `.md`)
- Developer: [Matthew Palmer](https://appshunter.io/developer/669856153)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 17.0 · 2 MB
- Languages: English
- Released: 2024-03-28
- Data updated: 2025-12-01
- User reviews in markdown: https://appshunter.io/ios/app/faqtual/id6479633567/reviews.md

## What is Faqtual?

Faqtual is a lightweight internal knowledge base that helps your customer support team respond faster.

Stop typing the same customer support messages over and over. Record your FAQs, respond quickly to customers, and share knowledge with your team using Faqtual.

Faqtual is a brand new customer support app that works with all your favorite business tools, support apps, and online channels. This includes Gmail, social media, Zoho, Zendesk, LiveChat, Help Scout, Fresh Chat, FrontApp, Messenger, Tawkto, and many more. 

Popular features include:

- Snippets & canned responses: Save FAQs or messages for superfast replies to customers
- Text expander & shortcuts: Type shortcuts to quickly insert answers or saved text snippets
- Knowledge base: Use Faqtual to record and manage business knowledge
- Sharing: Add snippets to a shared folder for your team 
- Content import: Use AI to easily import new content from images, text, or URLs
- Smart replies: Use AI to generate context-aware replies 
- Cross platform: Works with all the major platforms and services
- Native integrations: Works with all your existing customer support platforms, including online chat, emails, social media, shared inboxes, and CRMs

Faqtual is easy to use and quick to set up. With Faqtual, you’re only a few taps away from speedy replies that delight your customers.


## Version history (last 3 releases)

### 1.0.2 — 2024-09-07

- Updated app name and description to be more accurate

### 1.0.1 — 2024-06-10

– Improved search functionality
– Improved and simplified UI
– Fixed bugs

### 1.0 — 2024-03-29

No release notes.

## Apps similar to Faqtual

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [IntualityAI](https://appshunter.io/ios/app/intualityai/id6472061657) | — | Free | Business |
| [FLEX Racing](https://appshunter.io/ios/app/flex-racing/id6463780324) | 5.0 (1) | Free | Business |
| [Grasp Inbox](https://appshunter.io/ios/app/grasp-inbox/id6450790608) | 1.0 (1) | Free | Business |

## More apps by Matthew Palmer

- [Weekling: Free Weekly Budget Tool & Tracker](https://appshunter.io/ios/app/weekling/id949338154)
- [Crypto Fills & Trade Alerts](https://appshunter.io/ios/app/crypto-fills-and-trade-alerts/id1598245046)
- [Workout Builder: Send to Watch](https://appshunter.io/ios/app/workout-builder/id6450721774)

All apps by Matthew Palmer: https://appshunter.io/developer/669856153

## Related topics

[knowledge base](https://appshunter.io/ios/topics/knowledge-base)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2025-12-01.*