# FARFETCH - Shop Luxury Fashion — user reviews > 1,689 indexed App Store user reviews of FARFETCH by FARFETCH UK LIMITED, rated 4.90/5 from 215,300 ratings. - Source: https://appshunter.io/ios/app/farfetch-shop-luxury-fashion/id906698760/reviews - App overview in markdown: https://appshunter.io/ios/app/farfetch-shop-luxury-fashion/id906698760.md - Rating breakdown: 5★ 202,901 · 4★ 7,624 · 3★ 2,012 · 2★ 690 · 1★ 2,073 ## What do users think of FARFETCH? Overall sentiment: mixed **Pros** - 💯 Excellent customer service - 🚚 Fast and reliable shipping - 🛍️ Wide selection of designer items - 📦 Secure and well-packaged deliveries - 💳 Convenient payment options - 🎁 Personalized notes with orders **Cons** - 🔍 Difficult to navigate and find items - 🔖 Strict return policies - 💰 Overpriced compared to other retailers - 🚫 Unreliable order processing and cancellations - 🤖 Poor responsiveness from customer support **Commonly reported bugs** - App frequently lags and crashes - Incorrect currency and pricing displayed - Issues with address verification and order tracking **Most requested features** - Expand wishlist capacity beyond 100 items - Improve search and filtering capabilities - Provide more detailed product descriptions - Allow shopping for both men's and women's items simultaneously ## Newest reviews (12 of 1,689) ### 3/5 — No discount code *2026-08-16, version 3.110.0* Fist time buying from the app but no discounts code received ### 4/5 — Fufi *2026-08-06, version 3.110.0* App not very user friendly. Need to edit size or color in the shopping bag I had to delete the item and re do the shopping to make my size edit ### 2/5 — Bugs *2026-07-31, version 3.109.1* All the time the app closes by itself, it makes me loose time browsing and then closes and I have to start again. Super annoying ### 3/5 — Why don’t discount codes count if not in the UK *2026-07-25, version 3.108.1* I bought my first item from FarFetch with the promise of a 15% discount being a first time customer, if I downloaded and ordered through the app. So I put the item in my cart, put in the code, only to find out the discount didn’t apply to me because I live outside UK. Discount codes should apply, regardless of where the customer lives. ### 5/5 — exelente *2026-07-17, version 3.108.0* excelente ### 5/5 — Fast shipping *2026-07-15, version 3.108.0* So far so good. Fast shipping ### 5/5 — Mr *2026-07-14, version 3.108.0* Very reliable business. They respond fast and always ready to answer to questions and inquiries! ### 5/5 — Love it *2026-07-13, version 3.107.0* Best of the best ### 2/5 — 15% Off *2026-07-10, version 3.107.0* 15% not eligible on purchased item. Should be eligible on any item on first purchase. ### 5/5 — Amazing range and sales *2026-07-10, version 3.107.0* I have been using Farfetch for a few years now. I love having access to multiple different designers and great sales discounts. People often ask me where I find my clothes. Farfetch! Thank you! ### 5/5 — Super *2026-07-09, version 3.107.0* Súper recomendable si quieres lucir piezas claramente originales ### 5/5 — Tems *2026-07-07, version 3.107.0* Muaaa ## Most critical reviews (10 lowest-rated) ### 1/5 — Not happy *2026-08-21, version 3.110.0* When you spend close to $300 it should include free shipping especially as l am a regular customer ### 1/5 — No cumplen lo que dicen *2026-08-19, version 3.110.0* Me dieron un cupón con el 15% de descuento y no me lo hicieron completo ### 1/5 — Mr *2026-08-19, version 3.110.0* Birthday day discount ### 1/5 — Rubbish website *2026-08-11, version 3.110.0* Not a single promo code works and it says it’s working . Completely missleading ### 1/5 — No 15% off offered *2026-08-04, version 3.109.1* Using the app 15% discount wouldn’t apply ### 1/5 — Refund method incorrect *2026-07-28, version 3.109.0* Honestly the shipping was lighting speed and the product itself was great(except for the size, which is on me). I returned the product ready to order a different size and selected for Farfetch to hold the credit, it appears there was a technical glitch which has resulted in the refund being sent back to me, taking up to 2 weeks. So I need to rather fork Out the money again and pay any conversion fees or just wait 2 weeks and re purchase. The main issue is the communication method, sending emails and waiting a couple of days to hear back really slows things down and detracts from the initial speed I saw with delivery from DHL. ### 1/5 — They don’t refund *2026-07-20, version 3.108.0* My return order arrived on 7/3, and it’s been 17 days and I still haven’t received my refund. Called them multiple times and each time they guaranteed inconsistent answers like I’ll receive my refund in the next 6 business days, next week, next 2 business days, etc.. Don’t shop here unless you never return an order ### 1/5 — Q falta de respeto *2026-07-16, version 3.108.0* Compré unas gafas dos veces y dos veces me cancelaron la orden y llame y me dicen que no que fue q yo misma la cancele y fueron ellos porq estaba en especial las pedí pasó una semana y nada q enviaban y después cancelaban. ### 1/5 — Bad service *2026-07-03, version 3.107.0* My order did not arrive and they don’t answer ### 1/5 — No merchandise *2026-06-14, version 3.105.1* Mark my words please! There will be a day when your goods will not arrive and farfetch won’t do s..t about it ## Most praised reviews (10 highest-rated) ### 5/5 — Service is great! *2026-08-26, version 3.111.0* Good service gets harder and harder to find . FF provides it x10. ### 5/5 — Poucas opções *2026-08-24, version 3.111.0* Tem poucas opções em algumas marcas ### 5/5 — Unique items *2026-08-11, version 3.110.0* I love the variety of unique items on the website / app . Also love they’ll do promos or sales . Will keep purchasing . ### 5/5 — Top tier experience! *2026-08-08, version 3.110.0* I am elated to have discovered Farfetch about 5 yrs ago. Every aspect of my experiences have been pleasing. Shipping✔️ customer service ✔️ Seamless return & refund process ✔️ ### 5/5 — Ms *2026-08-05, version 3.109.1* Alice ### 5/5 — luxury shopping with best rates *2026-08-05, version 3.109.1* on Farfetch you can always find the products that are out of stock and hard to find anywhere else, with the best price ✨ ### 5/5 — FARFETCH *2026-07-31, version 3.109.1* This is my favorite store!! Much love from California ✌🏾 ### 5/5 — Accessible and Easy *2026-07-31, version 3.109.1* Easy Order, Fast Delivery ### 5/5 — Love this place! *2026-07-25, version 3.108.1* Great sale prices, great brands, easy returns & I love that you can sort by highest sale ❤️ ### 5/5 — Best place to shop *2026-07-20, version 3.108.0* Great customer service great selection of products. No other place to shop but here. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*