# Farm Bureau MobileAgent — user reviews > 105 indexed App Store user reviews of Farm Bureau MobileAgent by Southern Farm Bureau Casualty Insurance Company, rated 2.20/5 from 16 ratings. - Source: https://appshunter.io/ios/app/farm-bureau-mobileagent/id767477005/reviews - App overview in markdown: https://appshunter.io/ios/app/farm-bureau-mobileagent/id767477005.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 11 ## Newest reviews (17 of 105) ### 1/5 — Never works *2025-08-13, version 3.4* Hope you’re never in a situation where you quickly need to access policy information — because this steaming pile of garbage never works. ### 1/5 — Terrible app *2025-08-01* Literally useless. Try to make a payment via the app. Nope. Freezes in processing. Go to website, same problem. Can’t view documents in the app. There is no reason you should have to constantly call customer service when you want to do business on the app. If it’s not intended to work, take it down and eliminate it. ### 1/5 — No access to policy information *2025-07-19, version 3.3* This is the 3rd or fourth time I’ve tried to access my account and cannot due to some internal issue with either the app or the website itself. Needed to show proof of up to date ID card and couldn’t access it. Not very reliable. ### 2/5 — Works to show proof of Insurance *2025-06-17* My experience with Farm Bureau MS for several years now is good, and has always been. Their app (and website) is garbage though. This app works to show you very limited info about your policies, and to provide proof of insurance if pulled over. That’s about it. It does not actually allow you to file an insurance claim though, you will have to call them for that. **Developer response:** We’re sorry you’re having a bad experience with the MobileAgent app. To file a claim, please tap the "Report a Claim" tab. We strive to provide the best user experience possible. We've made some recent updates that we think you'll like. Please uninstall and reinstall the MobileAgent app. If you have any questions, please reach out to our customer support staff at (866) 276-7322. ### 1/5 — horrible *2025-06-10, version 3.3* can’t even log in, and when you do it just kicks you out ### 1/5 — Please fix it *2025-05-28, version 3.3* This was once a great App but after an update, I can no longer login. I’ve tried everything. After logging in, I get an information screen, fill it out and get a message that a user already exists. With the premiums I pay, is a functioning App too much to ask? ### 1/5 — ZERO Stars *2025-05-09* I have change my password every time I use the app. Most of the time it will say “unable to finish completing account” (or something similar). I’ve had to call to get something reset, & they literally just click something to fix it. Now I keep getting emails saying I need to review documents but then I can’t even get logged in to view them. I’ve reset the password AGAIN, but now it takes me to a page asking me to click agree to terms. When I click that it takes me right back to the login screen. It’s basically useless. **Developer response:** Please reach out to our customer support staff at (866) 276-7322. We’ll resolve the issue as quickly as possible. ### 3/5 — Please add statements to the app *2025-05-04* I downloaded the app because I just signed up for paperless billing. However, I detest checking email. I thought the app would allow me to view statements and hopefully member benefits. So far, I don’t see either. (I don’t use drive time based on other reviews about it as well as our family’s so-so experience with 360. It lies, too. But of course, if a decent solution were added that didn’t lie, we would be interested.) **Developer response:** We’re sorry you’re having a bad experience with the MobileAgent app. We strive to provide the best user experience possible. We've made some recent updates that we think you'll like. Please uninstall and reinstall the MobileAgent app. If you have any questions, please reach out to our customer support staff at (866) 276-7322. ### 1/5 — 3.1 update is terrible *2025-04-09* Lost so many useable features that were great in Routely. I’m lucky if the new app even allows me To login. I tried to view it this morning and biometrics failed as well as regular login. App is way too sensitive as I’ll get dinged for distracted driving while I’m parked at work getting out of my car. Super slow to register “trips” as well. I went to check a recent trip and it only showed the one from 10 hours previous. Time to update the update for these supposed bug fixes that now have bugs of their own. ### 1/5 — Worse update ever *2025-04-04, version 3.1* Went from being simple to use to being a nightmare. ### 1/5 — New DriveDown Feature is terrible *2025-04-04* Zero stars. I miss the Routely DriveDown experience so much. The DD experience in MobileAgent is FAR too sensitive. I get docked for “distracted driving” every day in my garage and in the parking lot at work. I should absolutely be able to use my phone while parked without my score being impacted, but I am not even doing that much, it docks me for simply *unplugging* my phone when I’ve parked. That’s too sensitive. I had a streak of over 300 trips on Routely, but can’t get even 1 perfect trip on the MobileAgent experience. I also wish I could see my so-called “events” on the trips preview tab instead of having to tap into each trip to see what imaginary violation I’ve been charged with. **Developer response:** Thank you for taking time to provide feedback on the MobileAgent app. We would like the opportunity to learn more about the behavior you are experiencing with the app logging distracted driving events while parked and the sensitivity around unplugging the phone when parked. Would you be willing to reach out to our Customer Care team at (866) 276-7322 and provide some additional information so that we can research this particular issue? ### 2/5 — Lackluster update *2025-04-03, version 3.0* After being forced to update the app, I can longer get the vehicle insurance ID cards. Tapping the ID card icon gets no response. ### 2/5 — Drive Down Missing *2025-03-07, version 2.4* Drive Down is missing. I don’t see up an update for this app. I even removed it and reinstalled the app. The Drive Down is still missing and I’d like to use it. ### 1/5 — Needs help! *2024-12-09, version 2.4* This app needs some serious help! It logs me out in the middle of trying to pay my bill. And trying to get help with the “chat” feature is useless. The app constantly crashes every time I open it. And I have to re enter my login info every single time ### 1/5 — Horrible *2024-11-18, version 2.4* I should be able to use this. I have been with this company over 4 yrs and can’t even use it doesn’t show TN for my state and tells me all my information is wrong. Truly horrible. I’m tired of logging in online just to see my account. ### 1/5 — Junk *2024-10-31, version 2.4* This app should make paying, pulling ID cards, and servicing our account simple, easy and fast. This app is constantly down. As much as we pay for insurance, take a little bit and get an app that actually works. J U N K to the nth degree. ### 1/5 — Worst app I have ever used *2024-10-24, version 2.4* Almost every time I use must change password and rest everything. Slow to send reset. Abbreviated information regarding policies. HORRIBLE! ## Most critical reviews (10 lowest-rated) ### 1/5 — App is trash *2026-05-14* Stays logging me out. Enter password it’s incorrect try to reset it says can’t create a new account at this time get verified through customer service. Try to log in and it glitched and takes you right back to the log in screen. Facial recognition works but says “expired session log back in” and then it’s the whole process over again. So thankful it only ever Happens when I’m trying to lag the bill and not when I’m broke down on the side of the road. ### 1/5 — Not available when needed *2026-03-05* My wife was in a terrible accident this morning and luckily she was unharmed. I tried to access the app and it just kept me in a login loop. Never loaded any info on policy. Went to the website to get access that way and same thing, login loop. Had to use google to find the phone number to call claims. I guess the app is great when you don’t need it. **Developer response:** We're sorry you had a bad experience with MobileAgent. It's great that you still have your reward, but we'd like to look into it further to see what happened. If you wouldn't mind sharing some additional information with us, please reach out to us at mobileagentsupport@sfbcic.com or (866) 276-7322. ### 1/5 — Absolutely Garbage *2026-02-22* Been with the insurance company for a couple years and it NEVER acts right. Always loading forever, glitching me back to the sign in page, not letting me load in, some pages don't work, facial recognition recognizes me but still doesn't log me in. You would think it would NOT be this hard to pay a bill and give away money. Even the website glitches. The only page that works correctly is when it tells you that you entered the wrong log in info. Unacceptable ### 1/5 — HORRIBLE SCAM *2026-02-03, version 3.7* The app never works always sends you back to the beginning you pay all of this money and can’t even get a tow truck when needed without constantly having to go through a person during work hours. HORRIBLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEWEEEEEEEEE‼️‼️‼️‼️‼️‼️ ### 1/5 — Terrible app *2026-01-24, version 3.7* Never opens. Been this way forever. I bet State Farm’s app opens every time. ### 1/5 — Sad *2026-01-22, version 3.7* I can’t ever see my policy information, nor can I update my information like my address. I was trying to do so on the website, was told to download the app and then it proceeds to have even less information or functions. ### 1/5 — Lost Drivedown info *2025-12-07* Opened the app today to find that all Drivedown info had been deleted and I had to initiate sign up again. Luckily my Rewards still remains. **Developer response:** We're sorry you had a bad experience with MobileAgent. It's great that you still have your reward, but we'd like to look into it further to see what happened. If you wouldn't mind sharing some additional information with us, please reach out to us at mobileagentsupport@sfbcic.com or (866) 276-7322. ### 1/5 — Horrible for actually paying bill *2025-10-02, version 3.4* I have had the apps for months but I’ve only been able to pay my bill TWICE I always have to call the office when I’d rather pay online cause, paying online is always more convenient ### 1/5 — Extremely buggy *2025-09-25* This app version is always either glitching, under maintenance, freezes, doesn’t let me sign in, or ALWAYS has some kind of issues every single time I use it to pay my bills or even just to view my coverage. To whoever made this app, please improve the quality or something because it’s an inconvenience to your customers and makes them wanna switch insurances. Sorry to sound harsh but I’ve been with this insurance for over 5 years now **Developer response:** We’re sorry you’re having a bad experience with the MobileAgent app. We try to provide a good user experience, and it looks like we’ve fallen short. If you don’t mind providing us with some details of what is happening, we’ll run down the issue and get it fixed. Please reach out to our customer support staff at (866) 276-7322. We’ll resolve the issue as quickly as possible. ### 1/5 — 😭😭😭 *2025-09-16, version 3.4* I can’t even get past the login because I can’t select my state!!! Why can’t I scroll down on the app? I even opened it in a browser and it wouldn’t work. ## Most praised reviews (10 highest-rated) ### 5/5 — Works great! *2026-07-07* I don’t know what all the fuss is about. I downloaded app, created a log in, linked a bank account and paid my premium within 10 minutes. Everything worked fine and I am able to view the details of my policy and be able too show proof of insurance. ### 5/5 — Not me *2025-08-01, version 3.4* I did not leave a review, so I deleted it. ### 5/5 — Awesome but room for improvement *2025-04-05* I love the convenience of this app. The only problems I’ve had were a few bugs, but overall okay. **Developer response:** Thank you so much for your feedback! We strive to provide the best user experience possible. We've made some recent updates that we think you'll like. Please uninstall and reinstall the MobileAgent app. ### 5/5 — Great apps *2023-07-16, version 2.0* Very easy to use and operate. Allows you to directly see your policies and contact your agent by phone or email. ### 5/5 — Great app *2022-01-18, version 2.0* Great App. Easy interface. Gives a client what he or she needs. ### 5/5 — Awesome App in Arkansas *2019-02-22* I just can’t say enough nice things about this Mobile Agent app. I have made payments, paid my Membership, viewed proof of insurance and I haven’t had to yet (thank goodness!) but I see I can submit claims and call for roadside assistance. It’s a full service app and very easy to use. I really appreciate being able to do all of these things and so much more from my phone, while I am away from my home! Thanks Arkansas Farm Bureau! ### 5/5 — Great app! Thanks Farm Bureau! *2013-12-17, version 1.0* Super easy to use and no ads!!!! ### 5/5 — The Agent who is always with you *2013-12-17* Very cool app. This one is user friendly and very responsive. It even has electronic proof of insurance, a way to see your policies, you can report a claim, and a way to quickly contact your insurance agent. ### 5/5 — Great Job *2013-12-17, version 1.0* Very happy with the info available on this app. Great job. ### 5/5 — VTX man *2013-12-17, version 1.0* Great app! Easy to navigate and info comes back quickly. A must have app for Farm Bureau members. Thanks FB! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*