# FashionPass — user reviews > 55 indexed App Store user reviews of FashionPass by FashionPass, rated 3.10/5 from 78 ratings. - Source: https://appshunter.io/ios/app/fashionpass/id1669217540/reviews - App overview in markdown: https://appshunter.io/ios/app/fashionpass/id1669217540.md - Rating breakdown: 5★ 34 · 4★ 5 · 3★ 1 · 2★ 8 · 1★ 30 ## What do users think of FashionPass? Overall sentiment: negative **Pros** - ✨ Great selection of clothes - 💖 Love the brands offered - 💯 Convenient for events - 🤩 Refreshing wardrobe - 👍 Easy to use interface - 🚀 Fast shipping - 🌟 High quality items - 💯 Great customer service (some users) - 💡 Face ID login option - 🛍️ Easy browsing experience - 💖 Love the app's flow - 💰 Saves money - 💃 Introduces new brands - ✨ Trendy and stylish pieces - 💯 Well worth the money - 💖 Convenient for on-the-go - 👍 Founded and owned by women **Cons** - 🐛 App is glitchy and crashes - 🐌 Slow loading times - ❌ Unusable app features - 📉 Quality has gone downhill - 👎 Poor customer service - 💸 Unfair charges and no refunds - 📦 Items not as ordered - 😩 Items are worn out - 🚫 Limited selection and sizes - ⏳ Long wait for email responses - ⚠️ Misleading promotions - 🔒 Subscription model issues - 🗑️ Items not properly stocked - ❌ No phone customer service - 🚫 Size exchanges not offered - 😠 Items lost in drop box - 🫙 Items returned but charged - 👎 Subscription model change is bad - 😩 Filters do not work - 🛒 Items in cart expire quickly - 🚫 No 'notify me' option for availability - 📉 Old model was better - ❌ Can't log in via app - 🐛 Text authentication issues - 🚫 No back button in app - 💸 Not worth the price - 😠 Customer service is dismissive - 🚫 Chat robot ineffective - 📉 User experience is underwhelming - 🤢 Gross items received - ❌ Can't close app and keep cart - 🐛 App has bugs - 📉 Information architecture needs rework **Commonly reported bugs** - App doesn't work at all - App glitches and crashes - App is slow and laggy - App takes forever to load - App is forever crashing - App is super laggy - App is unusable - App glitches - App crashes - App is slow - App is laggy - App doesn't send verification code - Can't log in through the app - App is glitchy and practically unusable - App has a bug where there is no back button - App has at least one bug with text authentication - Text code is delayed and doesn't work - Cannot close out of the app and keep items in your cart - Filters do not work at all - Items can only stay in the shopping cart for 30min - Can't 'heart' or bookmark items - App logs me out or says password is wrong - Can't even log in - Stuck on verification code page - App needs work - Same interface as website, underwhelming UX - Used to keep me logged in, now prompts to log in each time - Face recognition option disappeared **Most requested features** - Fix app glitches and crashes - Improve app loading times - Implement a 'notify me when available' feature - Bring back option to purchase additional items during rentals - Increase inventory and selection - Add a back button in the app - Improve login process (verification code issues) - Allow users to stay logged in - Fix cart expiring issue - Improve filters and search functionality - Offer size exchanges - Provide a customer service phone number - Allow unlimited rentals per month - Bring back the old subscription model - Improve quality of clothing - Ensure items are properly cleaned and checked - More transparency on drop box returns - Fix billing issues and provide refunds - Improve customer service responsiveness and helpfulness - Make app interface more intuitive ## Newest reviews (10 of 55) ### 4/5 — So far so good! *2026-08-24, version 1.0.59* I have only received 2 orders, but so far everything has been great. I’m leaving a star off because the app seems to have a lot of glitches and you need to close it out and open it back up again sometimes, and because I did receive one necklace that turned my next bright green after about 4 hours of wear. Other than that, the process is quick and easy and I love being able to rent pieces rather than buy a whole new outfit for every occasion. I am so excited to keep shopping!!! ### 4/5 — New app format is 🤦🏼‍♀️ *2026-08-04, version 1.0.58* I have been with FashionPass for about a year now. The new format of the app doesn’t show the rating of the items when you’re first looking through them which makes the app so difficult to use! Please fix this ### 2/5 — The app needs serious improvements *2026-06-20, version 1.0.57* I seriously love all the clothes they have to offer, but for how long it takes everything to load it almost makes it not worth it, and makes me want to use the other rentals. fashion pass is doing themselves a huge disservice with the lack of app investments ### 2/5 — Please fix glitches *2026-06-16, version 1.0.57* App glitches and crashes after only being on it for a couple of minutes ### 2/5 — Horrible app *2025-09-30, version 1.0.54* The app is entirely glitchy and practically unusable. ### 2/5 — Limited *2025-09-02, version 1.0.53* Very limited selection of styles, poor size availability, slow order processing speed and lengthy shipping ### 1/5 — Try Nuuly or RTR! Beware of this company. It’s basically a scam *2025-05-28, version 1.0.50* Don’t sign up. There is no way to get in touch with anyone directly. You can email and it takes DAYS to hear back. You have to “request” a cancellation. There’s a new federal one click cancellation law, so hopefully that takes care of that issue soon. It kicks in during July, I believe. So- maybe that will fix that problem. You only get one return label. So don’t transfer items or you’ll be CHARGED hundreds for the items bc there is no return label available to send them back. There is zero customer service with this company. Basically- just burn your money bc it’s less of a hassle that way. ### 1/5 — DON’T USE *2025-05-08, version 1.0.50* Won’t refund irrelevant charges, misleading shipping times and poor quality clothing. No thanks. ### 1/5 — can’t even log in *2025-04-02, version 1.0.48* the app is unusable because i can’t even log in. i get stuck on the verification code page. i always end up having to just use my browser ### 4/5 — Love!! but Needs Improvement *2025-03-17, version 1.0.46* I loveee FP, I’ve always had wonderful experiences with customer service and I feel the price is very fair for what you get. Shipping is always VERY fast and returns are super easy. Very rarely am I sent a clothing item that seems over worn, in fact I am often sent brand new stuff with tags still on. I do miss the old model of being able to do monthly unlimited rentals, but still get a good use out of the 2 monthly rentals. I feel as though they can improve in the following ways: -FP has a much much smaller overall selection when compared to other clothing rental companies. Because of this, you guys seriously need to increase the inventory of the selection you already have. Everything is always rented out, and there is no option to receive a notification when a clothing item/accessory is finally available after being completely rented out for extended periods of time. -Please bring back the option to purchase 1-2 additional items during rentals. Since doing away with this, I’ve had several experiences where I order clothes for a certain event and the size is wrong or it just doesn’t work. It’s a complete waste to use a rental on a clothing item you don’t end up using, and it makes total sense to allow users to pay the extra cost to rent an additional item in order to make their rental worth while. If keeping inventory in stock is the problem - again - you guys need to keep larger quantities in inventory. -Please consider implementing a “notify me when this becomes available” option. I’m not sure what the reason is for not already having this available as a feature. There are more than several clothing items and accessories I’ve been waiting to rent out for 5+ months. I understand you guys receive returns on a daily basis and stuff is always coming back into stock. That’s great. I don’t watch the app all day waiting for something to come back in stock in my size. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-07-27, version 1.0.58* App doesn’t work at all. It’s a joke. ### 1/5 — App Sucks *2026-06-16, version 1.0.57* App is forever crashing and running slow. Super laggy. Takes forever just to even scroll through my favorites to try and save clothing for my next order. Should not be paying this much for an app that is so poor quality. Considering switching to nuuly just because I know their app works tons better. I’ve been trying for over an hour just to look through all my favorites to plan my outfit. It’s 2026, get a better app design especially when people are paying you $125 a month. If you’re between clothing rental sites, let this be your sign not to go with FashionPass ### 1/5 — Horrid customer service *2026-06-14, version 1.0.57* Customer service is non existent. Nothing but issues ### 1/5 — DO NOT USE THIS COMPANY *2026-05-25, version 1.0.57* first time I ordered two weeks before an event, the package never came and I had to email them. They wouldn’t refund me even though I had nothing to wear for my event and weeks of my subscription wasted. Now, I cancelled my membership and returned my package per the policy and they charged me for another month. You cannot win with this company. Not to mention they have no customer service number, so you have to wait DAYS for an email response from the team. Impossible to fix issues, not worth the price, and a complete mess. DO NOT RENT FROM THEM. use nuuly or something. ### 1/5 — Not worth the money *2026-05-18, version 1.0.57* Everything cute and new is always sold out. And the old stuff that is left is either very worn or out of style. I can hardly even find anything I want to rent. The app is so glitchy it’s almost impossible to shop. Not worth it in my opinion. ### 1/5 — Too good to be true *2026-05-12, version 1.0.57* I have had nothing but problems with this service. When I got my first order I received nothing that I ordered, it was a bunch of random items I didn’t order. The reply “omg this never happens” they promised they would return that order back so I would still have my two orders for the month. It’s been 1 month and that issue hasn’t been resolved. On my most recent order I selected expedited shipping and added an extra item to my cart. Instead of being charged once I was charged 6 times. There is no phone service. Everything is done via email— which is not efficient. Something else that is frustrating is a lot of the items are always unavailable— they don’t seem to be properly stocked to adequately supply the needs for amount of people using the platform. Some of the more popular items that I have rented seem to be very worn out as well which also backs this theory up. Additionally app and the website constantly glitch and freeze. I did this as a discounted 2 month trial. I will not be keeping the membership and will be cancelling. ### 1/5 — Always sold out *2026-04-29, version 1.0.57* I never write reviews… but this is bad enough to. I’ve had fashion pass for two weeks and I regretted purchasing the subscription immediately. I closeted so many cute things dnd thought I’d love the subscription. I’ve used nuuly in the past and highly recommend that over fashion pass. After I purchased the subscription it turns out everything I closeted was completely sold out. I tried to cancel and they told me I couldn’t, and then after purchase I tried to exchange a few items. One came with a broken zipper (a love shack fancy skirt) and two didn’t fit it has been 4 days since I returned it and have been told it still hasn’t been returned. I’ve tried reaching out to member services and they keep telling me the same thing - it hasn’t been scanned and to wait another 48 hours. I highly DO NOT recommend fashion pass. ### 1/5 — ORDERS DELAYED, SUBPAR CUSTOMER SERVICE *2026-03-11, version 1.0.57* Both of my orders this month arrived 7 days after shipping — not the 1–3 days promised on their site. Both arrived after the events I needed them for, making the service completely useless to me. When I reached out to customer service, they blamed the carrier, offered a $20 credit and a free third shipment I couldn't even use before my billing cycle renewed. When I asked for a refund, I was met with more deflection. I paid for a service I literally could not use. IF YOU WANT ITEMS ON TIME, RENT FROM NUULY. ### 1/5 — BEWARE *2025-11-15, version 1.0.54* THEY WILL CHARGE YOU FOR ITEMS YOU RETURNED!!! Worst experience using fashion pass would not even recommend to my worst enemy. If you like to be accused and charged for items that you return then go ahead and use this service but for those who don’t like to be wrongfully accused and charged for items you sent back steer clear of this company. SCAMMERS ### 1/5 — SCAM DISCOUNTS *2025-10-16, version 1.0.54* I was so excited to try FashionPass for the first time because I’d heard how easy it was to purchase rentals — just click “keep” and you’ll be billed. For Halloween, they sent out a promo for 20% off any purchase sitewide, so I decided to keep one of my rental items. When I clicked “keep,” there was no checkout page or option to apply the discount. I reached out to customer service and waited a few days for a reply, only to be told that my discount didn’t apply because it was a “rental-to-purchase” — even though that’s literally how their platform says to purchase something. Now I’m being told that if I return it, I’ll be charged $20. It honestly feels like a scam. The promotion was misleading, the customer service was slow and unhelpful, and there was no transparency in the process. Really disappointed — I was excited to use this service, but after this experience, I won’t be recommending FashionPass to anyone. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Rental service there is *2026-07-24, version 1.0.58* The flexibility and product selection is unmatched!!! ### 5/5 — The best *2025-08-01, version 1.0.52* Fashion pass is my favorite brand to rent from. Their pieces are cute and trendy, and they make it so easy to pick out what you want! ### 5/5 — Loveeee FashionPass *2025-08-01, version 1.0.52* Absolutely love FashionPass! They have so many cute styles. Perfect for events, vacations or just refreshing your wardrobe. Great quality and super convenient. Highly recommend! ### 5/5 — Best way to scratch the itch *2025-07-31, version 1.0.52* This is the best way to get that feeling of getting the newest cutest clothes and always looking forward to what is arriving at my door! Best part is I don’t have to pay for the cleaning or have to deal with buyers remorse after wearing the item. I also get to try out new brands this way and I feel like I always get the best compliments when I’m wearing something FashionPass! ### 5/5 — Best clothes! *2025-06-26, version 1.0.51* FashionPass has so many better clothes than Nuuly! You get 10 item total per month, 2 shipments of 5 items each! Ships sooner than expected most times and the items have always been in good condition. Highly recommend! Use code GSC for $70 off first order!💘 ### 5/5 — Truly obsessed *2025-06-04, version 1.0.51* Amazing products and quick shipping ! So happy I tried. I love it ### 5/5 — LOVE LOVE LOVE *2025-04-07, version 1.0.48* I was weary about trying a clothing rental service but FashionPass has really delivered on all fronts! Love being able to safe stuff and plan out my month / outfits. Super cute stuff and obsessed with items they have from loveshackfancy + Show me your Mumu (my fav brands atm)!! ### 5/5 — Best rental service out there! *2025-04-07, version 1.0.48* FashionPass is by far the best rental service out there. The site has so many amazing features like saving items for later, monthly order tracker, trending member orders, and more. OBSESSED with all the clothing options too!! I get compliments everywhere I go ### 5/5 — Simply THE best! *2025-04-07, version 1.0.48* My favorite clothing rental service literally ever - if you’re thinking about signing up, could not recommend enough!! The best clothes + even better customer service! ### 5/5 — My favorite subscription i’ve tried! *2025-03-18, version 1.0.48* FP is the best just do it!! Their selection of clothes/brands is top tier and everything comes clean and nicely packaged unlike other rental sites I’ve tried. Literally dont know what i did before fp!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*