# FAST Credit Union — user reviews > 43 indexed App Store user reviews of FAST Credit Union by Families & Schools Together Federal Credit Union, rated 4.79/5 from 1,499 ratings. - Source: https://appshunter.io/ios/app/fast-credit-union/id1005082768/reviews - App overview in markdown: https://appshunter.io/ios/app/fast-credit-union/id1005082768.md - Rating breakdown: 5★ 1,285 · 4★ 83 · 3★ 25 · 2★ 13 · 1★ 30 ## What do users think of FAST Credit Union? Overall sentiment: negative **Pros** - 🚀 Fast and efficient - 💡 Convenient mobile deposit feature - 👍 Easy to use and navigate - 🔒 Secure login process **Cons** - 🐛 Frequent app crashes and login issues - 🔒 Password reset problems leading to account lockouts - ⏱️ Slow transaction updates and app performance - 🤔 Confusing Zelle integration **Commonly reported bugs** - App not loading or crashing after updates - Inability to log in or enroll in the app - Inconsistent app behavior and functionality **Most requested features** - Add Apple Pay support - Improve pending transaction visibility - Enhance in-app support and communication options ## Newest reviews (10 of 43) ### 3/5 — Fix the app *2023-09-29, version 23.1.70* It is so frustrating how much this app crashes! It will crash for hours or days on end for no reason. It will also lock you out of your account completely until you call a member to have your password change. So annoying and very inconvenient to the point of me considering to switch banks. ### 3/5 — Still a lot of bugs *2020-12-30, version 20.2.50* This app is an improvement from the last app FAST offered however I still have trouble with it working for me. IF I can get into my account then it’s fine. It’s just a matter of IF. Seems to have trouble with face recognition and and other glitches when I’m trying to sign in. ### 2/5 — Great app before the update *2020-02-29, version 19.3.21* I can no longer log in ### 1/5 — Doesn’t Even Work *2020-02-28, version 19.3.21* As of right now, the new FAST mobile banking app does not work. It brings up an error every time you load the app and then after you try to log in. Hopefully this is fixed soon. ### 4/5 — Apple Pay *2019-11-01, version 19.2.50* Please add Apple Pay support as many other banks and credit unions have it already! Besides that this is a great app! ### 2/5 — Fast app *2019-05-04, version 18.4.50* App needs to be updated not as good as other banking apps ### 2/5 — Transfers *2018-10-26, version 18.2.70* Never lets me transfer money. ### 3/5 — It's a good start *2018-01-12, version 17.1.106* This app is good, but the inability to see pending transactions causes me to still use my web browser to see all my account information. Also, we can't email FAST from the app if we any questions or issues; again, causing me to go to the website for the full experience. It's a good quick reference, but not the best for detailed information or support. ### 5/5 — Efficient *2017-05-03, version 8.0.236* Very convenient app! Have had no problems using it whatsoever. ### 5/5 — Fastcu *2017-03-29, version 8.0.236* I love this bank as well as the app! Highly recommended. ## Most critical reviews (10 lowest-rated) ### 1/5 — Constant Issues *2026-04-22, version 25.2.100* There’s always something while using this application. I hate all the constant issues and changes that happen in the app. ### 1/5 — Always having password issues. *2025-04-26, version 24.2.50* The app works fine until it doesn’t, and when that happens you’re basically locked out until you call. They give some excuse about your password being resent (even if you use the Keychain, always update it, etc). It works for a few weeks and bam, locked out again. Considering switching to another credit union that has a more reliable user interface. Legitimately just want to check my balance. Can’t. ### 1/5 — Unreliable *2024-06-14, version 23.2.20* My debit card has been locked multiple times because bank does not update transactions immediately, and this would go on for weeks at a time where I cannot use my card because they did not update my balance, and even charged a card I used 2$ randomly, and due to the fact they do not keep my balance up to date constantly I keep track of it myself. ### 1/5 — . *2024-05-29, version 23.2.20* Wont let me get enroll ### 1/5 — Slow *2023-07-14, version 22.2.200* Just tap cards and you will see how slow it is ### 1/5 — App won’t load *2023-03-15, version 22.2.80* After the new update the app won’t open, it just closes and goes back to the Home Screen. Even after I’ve deleted it and installed again. 👎🏼🫤 ### 1/5 — Worst bank app *2020-12-30, version 20.2.50* Always issues with this app one moment it will work 10 min later stops working for hours even next business days ridiculous! ### 1/5 — NEEDS AN UPDATE *2020-12-30, version 20.2.50* It’s so frustrating when the app doesn’t let you log in! I write down all my passwords and usernames so I know my information is correct and it still says to call a member. It’s so distracting when you have to call every week to get it fixed!!! Sometimes they don’t even know why it is not working and tell me to wait! ### 1/5 — weird *2020-04-17, version 19.3.21* i put one star cause im confused as to how you use zelle within the app ### 1/5 — HORRIBLE UPDATE *2020-03-02, version 19.3.21* I had no issue with this app I’m considering switching banks I have been trying to call my bank as well and keep getting the same automated voice message. Haven’t been able to check my bank account on the app or website. SO UNPROFESSIONAL AND IRRITATING. If I could give it zero start or negative I would. DO NOT BANK WITH FAST. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice *2026-07-14, version 26.1.30* Very good service and security ### 5/5 — Great service *2026-05-21, version 25.2.100* Love the greeting acknowledgment when entering the bank ### 5/5 — Easy *2026-02-21, version 25.1.70* Easy to understand ### 5/5 — Love the new features! *2020-10-17, version 20.1.200* I love the new features, especially Zelle! Now I can reimburse others, no matter where they bank, or they can pay me! ### 5/5 — Fast federal credit union *2020-09-19, version 20.1.200* Even though this is my first bank account this bank account along with the bank manager have been nothing but help with handling my funds! Thanks Fast federal credit union! ### 5/5 — It was great. *2020-09-07, version 20.1.130* This app was great until a few days ago. True I didn’t like that it didn’t show transactions for the credit cards, but overall not bad. The last few days I have been lock out of my account twice! I’ve tried resetting passwords and can’t. I called a 2 days ago and reset my password. And this morning, boom! No access to my account. I have to call again. If I wanted to call in and talk to someone every time I wanted to see if something cleared my account I wouldn’t have downloaded this app. I would just call and inconvenience everyone at the bank. Please fix this. It’s ridiculous that you have to call in and reset your password every time you want access to your account. ### 5/5 — Was ok, now horrible. *2020-02-29, version 19.3.21* This app before the update was ok, now it’s just horrible, I try to log in and it doesn’t let me even though all of my info is correct, it’ll constantly refresh the same page asking for my info again after I confirm, fix this ASAP ### 5/5 — Love! *2017-11-05, version 17.1.106* Absolutely a fan of the app, super easy to use! And I absolutely love FAST bank, they made it super easy to start my credit and love how great the customer service is! ### 5/5 — Love FAST! *2017-06-01, version 8.0.236* Great bank. Very nice and polite service. Employees are always helpful and ready to assist. Love that the ATM's are getting updated and they are keeping up with the other banks in the area! ### 5/5 — Fast *2017-05-04, version 8.0.236* Started banking with FAST right after high school and haven't had a complaint since! Highly recommend them, in and out of the bank and great customer service! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*