# FastCustomer: Fast customer service — user reviews > 109 indexed App Store user reviews of FastCustomer by FastCustomer, Inc., rated 2.70/5 from 153 ratings. - Source: https://appshunter.io/ios/app/fastcustomer-fast-customer-service/id421471487/reviews - App overview in markdown: https://appshunter.io/ios/app/fastcustomer-fast-customer-service/id421471487.md - Rating breakdown: 5★ 53 · 4★ 10 · 3★ 6 · 2★ 6 · 1★ 78 ## What do users think of FastCustomer? Overall sentiment: negative **Pros** - 🚀 Eliminates phone hold times and waiting - 💡 Innovative callback feature saves time - 👍 Simple and intuitive user interface - ✅ Works reliably when functioning properly - 🎯 Comprehensive company directory - ⏱️ Significant time-saving for frequent callers **Cons** - 🐛 Frequent app crashes on launch - ❌ Non-functional on newer iOS versions - 💔 Abandoned/outdated codebase - 📧 Broken customer support communication - 💰 High pricing for unreliable service - 🔌 Server maintenance issues - ⚠️ Callback connection failures - 🚫 Limited company database coverage - 🔄 Inconsistent performance across devices **Commonly reported bugs** - App crashes immediately upon opening - Crashes within seconds of launch - Server maintenance error messages - Email delivery failures for support requests - Customer portal login failures - Test call functionality crashes - App freezes during call requests - Callback connections drop prematurely - FastCustomer recording interrupts conversations - Incompatibility with iPhone X and newer models - Last update from 2014 - severe version lag **Most requested features** - Update app for iOS 12 and newer compatibility - Add Canadian company listings - Custom phone number entry capability - Account number pre-fill for calls - Shorter or removable FastCustomer recording - Separate regional/country company lists - Improved company list text wrapping ## Newest reviews (20 of 109) ### 2/5 — Doesn’t work *2021-07-13, version 3.0.2* I get on & choose who I want to call me, for it to say there’s no wait time. However, I’m currently on the phone waiting over 10 minutes, so there’s definitely a wait time. Sounds like a good idea, though. Let me know if it ever works. ### 1/5 — Stopped working a long time ago! *2020-06-23, version 3.0.2* This is a crashed app. It’s still not fixed. Looked like not got fixed, but it’s not working. Crashes all the time. ### 2/5 — Crashes every time I try to do a test call *2020-04-07, version 3.0.2* Crashes every time I try to do a test call ### 1/5 — All it does is crash *2019-11-22, version 3.0.2* Can’t even make a proper review because all the app does is crash upon opening. What a joke ### 1/5 — Crash and burn *2019-11-10, version 3.0.2* I just downloaded the app 2 days ago, I can’t get the app to work. Every time I launch it, it closes out time after time. So how can I get this to assist me, if it won’t work. ### 1/5 — Can’t get it set up *2019-09-28, version 3.0.2* Just got this ap. Deleted and reinstalled it three times hoping to fix a glitch. I can open the ap - it stays open for about 10 seconds and then shuts off and I’m back at my home screen. Hummm Great concept - if only it worked! ### 1/5 — App fail *2019-08-31, version 3.0.2* App would not open after downloading - it crashes within 3 seconds of opening. I uninstalled and reinstalled and still failed. Not sure if it’s an iOS issue or what. ### 1/5 — Abandon ware — no longer works *2019-08-16, version 3.0.2* Excellent app when it was supported, but like other reviewers have said, the app now crashes upon launching in newer versions of iOS. ### 1/5 — Crashes immediately upon attempting to open *2019-08-04, version 3.0.2* Outdated and will not run ### 1/5 — I think it’s a good app *2019-07-13, version 3.0.2* Installed it and it’s crashes non stop can’t even open it one sec and crashes ### 1/5 — Loved the app, but.. *2019-06-06, version 3.0.2* They haven’t updated it in 4 years. The current iOS doesn’t support it and it crashes as soon as it’s opened. It was amazing back when it worked. ### 1/5 — Fully Broken *2019-06-01, version 3.0.2* Downloaded the app, try to open and it just blinks and crashes. Just instantly over and over. Really wish I could try this but I guess it not for me ### 1/5 — No longer works *2019-04-23, version 3.0.2* I used to use this but it will no longer work on my iPhone X ### 1/5 — Worst app that I ever used!! *2019-04-19, version 3.0.2* App crashes the moment you open it. ### 1/5 — Why be on Canadian store if you don’t list Canadian companies.... *2019-03-28, version 3.0.2* Why be on Canadian store if you don’t list Canadian companies ### 1/5 — Just updated - constantly crashed *2019-03-26, version 3.0.2* Updated today... Tried opening... Initial screen with cell phone companies show up... And crashes out before you can do anything! Oh well... ### 1/5 — Crashing *2019-03-01, version 3.0.2* No longer works. ### 1/5 — KeepsCrashing *2019-02-06, version 3.0.2* I couldn’t even access the application. It crashed as soon as I tried to open it. ### 1/5 — This concept is cool but *2019-01-09, version 3.0.2* When I downloaded it I would click only while using the app (for using my location) but then it send me to my home screen. ### 3/5 — Something Nefarious Going On with FastCustomer?! *2018-12-22, version 3.0.2* RE-review 12-15-2018: idk what’s going on with FastCustomer these days!!! I haven’t used it much over the past several months. THIS PARTICULAR VERSION OF THE FASTCUSTOMER APP KEEPS CRASHING! I open it only to have it crash! I keep it updated on my iPhone (just upgraded last month to XR). So today I go to open FastCustomer (Lifestyle version). It kept crashing. Would not open. So I deleted & re-installed. Still wouldn’t open. Kept on crashing. I deleted it & installed the OTHER FastCustomer version called PRODUCTIVITY??? Why the 2 separate versions? I’m hoping it’s not a scam or an attempt to install malware on my iPhone XR??? It basically looks the same. But I emailed what I think is you, FastCustomer original developers, through this version. I observed contact names I wasn’t familiar with, expecting to see only FastCustomer as the contact! PLEASE reach out to me, guys! I’m VERY concerned. TY ## Most critical reviews (10 lowest-rated) ### 1/5 — Junk App *2024-12-16, version 3.0.2* Junk app doesn’t work and they charge a high price for essentially no service. Don’t waste your money! There are other apps that offer this service for FREE and it actually works! ### 1/5 — Skam *2023-11-01, version 3.0.2* I paid $5 and it doesn’t work at all. It’s a skam ### 1/5 — They’ve blocked all pro costumers *2023-06-06, version 3.0.2* I tried to contact their costumer service team after paying to be a pro subscriber , but my emails can’t be delivered and that’s the only means to communicate with them ### 1/5 — Used to be great *2022-12-23, version 3.0.2* This app doesn’t work anymore ### 1/5 — Doesn’t work *2022-05-11, version 3.0.2* Purchased a week ago. Every time there’s a company I’ve tried to call, I get a message saying “ we’re doing maintenance to our server, please they later…” ### 1/5 — Failed app and request for support *2021-12-15, version 3.0.2* I wanted a company which was not on their list. If you pay $4.99 they will add any company you want on their list. I don’t mind paying for good programs so I went for it. When I sent it in, I had a message send failure and it would not go through. Then when I went to contact the company I had another message send failure. So as far as I’m concerned this company is not worth taking up any space in my phone. I will be canceling they iTunes with a refund request. Great idea, failed on delivery. ### 1/5 — “Conducting Server Maintenance *2021-04-29, version 3.0.2* Service is unusable. An error is provided explaining that the service is unavailable due to server maintenance. Don’t bother with this app. ### 1/5 — Support and portal broken *2021-03-28, version 3.0.2* I signed up for premium to add a new company. I tried to add a company, which generates an email that simply bounces. Then I tried to go to their website and log in, and their customer portal is down. Ironic that their entire goal is to make customer service better and their own customer service is literally non-functional. ### 1/5 — Scam *2021-02-01, version 3.0.2* Spent 4.99 to upgrade to pro version but couldn’t make it work. Sent emails to customer services but emails were bounced back. How do I get my money back? ### 1/5 — Doesn’t work *2020-11-16, version 3.0.2* Seems cool, but it’s completely broken right now. Don’t waste your time downloading then uninstalling this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Please fix this app *2018-11-08, version 3.0.2* This was my all time favorite app!! Worked so well and really saved hours but now it just crashes please fix this app ### 5/5 — Please update for ios 12 *2018-10-17, version 3.0.2* I love this app please update ### 5/5 — Get app, fast and easy *2017-08-10, version 3.0.2* This really does it all. Easy to use and gets it done. ### 5/5 — Saves me time! *2017-07-02, version 3.0.2* Who wants to be on hold? Nobody! This app saves me so much time because it really works. It stays on hold for me and my phone rings when there's an actual human on the other end. Love love love it!! ### 5/5 — Essential *2017-04-23* Fast Customer is a lifesaver. Quickly find customer service phone numbers, or have them call you instead of being held hostage to call queue waiting. If you travel, Fast Customer can help you out of nightmares such as delayed or canceled flights, having to change reservations, getting a hotel, roadside assistance, well, you get the idea. You need this app! ### 5/5 — Best app used in a long while *2017-01-18, version 3.0.2* I love this app! This has truly made life with automated customer service much easier! ### 5/5 — IVR = Infuriating Voice Response *2016-04-13* We all hate IVR systems. I work in a call center environment. I deal with them everyday (Sometimes successfully, other times I feel as though I'll never reach a human.) I wish I could use this app at work, but PCI compliance would balk at the idea. Too bad. ### 5/5 — Keeps getting better *2016-04-13* When I first got the app, it was basically a directory of how to dial in for each company's customer service line. Now, it's light years beyond. Choose a company and department, let FastCustomer do its work and the company will call you. Can't ask for a better experience! ### 5/5 — It works! *2016-03-26* It works, and the people I got so far were really nice. I recommend this app to anyone that doesn't have time to wait on hold for something. ### 5/5 — Great app *2016-02-06, version 3.0.2* I rarely review apps, but this app does what it is supposed to do very well. I find it convenient and time-saving. Highly recommended. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*